The staff and service within Surfaceworks is topnotch and superior I would not hesitate to contact and hire Surfaceworks. Truly and amazing company for all of your cleaning needs. Pricing and honesty is what is important and they deliver that always. You will not regret making that phone call. read more

I have been using Surfaceworks for both my home and my local business for over 20 years, and they are simply the best in the trade. Their team provides top-tier commercial and residential cleaning with pricing that is always fair and honest. Beyond the quality of the work, the cleaners are consistently pleasant, respectful, and professional. As a business owner myself, I have high standards for customer service, and Surfaceworks delivers exactly the kind of excellence I strive to provide my own clients. Thank you for two decades of fantastic service! read more

I have recommended surfaceworks to my clients on occasion as I am a realtor. In a bind with my regular house cleaner, I had them to my house a few weeks ago. They did a reasonable job but after they left I was missing $2000 from a drawer of my desk. When I called, they were shocked of course and questioned the two people that came to my house. They did deny taking the money but there had been no one else in my house except for them. They then charged me for the cleaning which I was surprised given all that had just transpired. I will never use their service again. read more

I've been using Surfaceworks for over 5 years now and highly recommend this company. Their attention to detail, trustworthy employees and quality of work is unmatched! read more

I have been a satisfied customer for over twenty years, using the service every other week. The cleaning staff show up as scheduled and do a very thorough and consistently good job. The office staff are very helpful also. I'm grateful for SurfaceWorks! read more

I have used Surface Works for years; in fact, even though I've moved several times, I've always stayed with Surface Works. They provide a regular cleaning service at our home, but they've also done post-construction cleaning for us, as well as pre-move cleaning. They also provide a deep cleaning for us a couple of times a year. They are wonderful! The folks who work at Surface Works are well-trained, meticulous, and very thorough. I recommend them highly! read more

I think Surfaceworks has been consistently excellent over the last 15yrs or more. I appreciate their responsiveness to my schedule requests and add on cleaning needs. The staff is always friendly, professional and hard working, no matter the job (cleaning the house, cleaning the windows or etc). You can't go wrong with Surfaceworks. read more

I moved to an apartment in Cambridge in 2017 and hired Surfaceworks soon thereafter. They have been terrific throughout these many years. Their crews are conscientious, reliable, and trustworthy. No issues whatsoever with breakage or theft. Also, when I am in the apartment during their visit, their crews are respectful. I recommend them with enthusiasm! read more

I have used Surfaceworks for several years and my cleaning person Evelyn is just wonderful. She is thorough and quietly moves through my condo like a cleaning pro. She is always on time and pays attention if I leave her little notes for special details I want done The office staff have also been very helpful in accommodating my schedule In addition to regular cleaning I have had them prep houses for sale and for move out and they did a great job It is convenient to be able to pay by credit card too. I would recommend Surfaceworks read more

Surface Works folks have been cleaning for me in Watertown for 3 years. They are always thorough and pleasant to work with. I also appreciate the staff's attempt to schedule me at the last minute if needed. Thanks for all of the great work! Lois read more

I first used Surfaceworks when I was selling my previous home. They did a great job. My house never looked better!! When I moved into my new home I continued my relationship with them. 2 years later, I am still very happy with the service they perform. They come on time and do a very thorough and professional cleaning job. I highly recommend them!! read more

I've been using Surface Works off and on for several years for a bi-weekly cleaning. In general, they do a terrific job, though it does vary a bit depending on who comes to clean. But, I will say they do the best job out of any cleaners I've worked with in the past. They are very punctual and respectful, especially with responding to working from home and at-home schooling requests. Surface Works is not the cheapest cleaning service, but I continue to work with them because they are the best. It is worth it for me to pay a bit more to ensure reliability. I feel comfortable having them visit my home during Covid-19, and I am glad the cleaners feel comfortable coming into my home as well. read more

Surface Works has been my house cleaning service since the early 2000s and I would not hesitate to recommend them to anyone. They are exceptionally professional, trustworthy, friendly and efficient. They are sensitive to special requests and will even work around pets. Surface Works always picks up their phone during business hours, answers questions quickly and makes every effort to please. They value their customers AND employees. Surface Works is terrific - hire them. read more

It's been over 2 years since I had my last cleaning, and boy did Surfaceworks deliver. The place is so clean I thought I had the wrong house when I first saw it! If you are looking for someone to clean your house, that is professional and dedicated I would recommend Surfaceworks. read more

We've been using surfaceworks weekly for some time now. Cleanings are generally consistent and thorough and special care is given to specific requests or feedback! Most importantly, I trust the team in our home and appreciate them not just for their work but for who they are as people! read more

I purchased a three hour house-cleaning from Surfaceworks through the Living Social site. It was very hard to reach them- they didn't have voicemail available. They didn't have much availability when I booked, either, which I attributed to the living social deal- probably they had lots of people calling in the same few weeks. They were able to change the time of my cleaning the week of the cleaning, which I appreciated. They also sent two people, which I was surprised and pleased about, since the deal didn't specify that. I live in a one-bedroom and have previously had a regular cleaning service with only one person and after three hours, I would have a clean apartment. After three hours of cleaning and two cleaners, my apartment was still not clean. I wasn't home, so I really don't know how they spent the time. The knick-knacks on my bookshelf were dusted around-- they didn't even dust between them, so there was visible dust. I have one houseplant and they didn't pick up the dead leaves from the hardwood. The floors were mostly clean, and the bacthroom was done well, but overall, there was still lots of dust around, which was surprising after that much time and that many people cleaning a one-bedroom. I won't be using them again. Perhaps they do a better job if you aren't using a special deal, but I will not try it again to find out. read more

Surface works cleans my two-bedroom apartment once a month. It's not a hard place to clean but I want it done right and well and I don't want to have to think about it. That's why I chose Surfaceworks. They bill me monthly (and don't accept tips) and then access my apartment by talking to the building manager. They are clear about when they are coming and they arrive on time. The apartment is always spotless when they're done. So on the one hand it's not that complex what I'm asking them to do but I want that done to a high-level and accomplish it. Kudos. read more

I use Surfaceworks for an ongoing bi-weekly cleaning service. I am very happy with the service and communication they provide me with. I have used other services but this is by far the best. Highly recommend! read more

I'll start with the positive. They were available on short notice, and the ladies who cleaned were nice. At least one of them spoke English well so we could communicate. The cleaning itself was below average as far as quality. Some areas were good, like the bathrooms and the kitchen, but the mopping left a lot to be desired. I could still see spots where things were stuck to the floor. Perhaps this is because she didn't rinse the mop one time while mopping. I'm sorry, but that is just spreading the dirt around, it is not cleaning. Some baseboards were missed entirely, and I found hairballs shortly after they left, which indicates to me that nothing was moved for vacuuming. I don't expect perfection from a cleaning company, mostly because I've never experienced it, but in my opinion, this was poor cleaning technique. Visible dust on top of the refrigerator was not touched. Also, she used way too much dusting spray. I asked them to use my non-toxic cleaners, but they chose to use the dusting spray instead. I had to open the windows because the smell was so strong. The mopping consisted of squirting Murphy's Oil Soap solution on the floor and swishing it around. As I already mentioned, not ever rinsing the mop. Although I found out about Surfaceworks through a group discount coupon deal, I feel that it turned out to be not such a great deal. Their hourly rates are higher than others, and they do not bring their own cleaning supplies. I asked for a little more time, which of course was at full rate, so I don't think I ended up getting a very good deal. I admit that I did not bother to call the office to ask for them to fix anything. I just don't do that with cleaning companies because I find it is never satisfactory when they come back, so I don't bother. I paid them for their time, they did their best, and my assessment is to go with someone else. read more

I have been using Surfaceworks for about 6 months. I have been happy with the level of cleaning. Surfaceworks is much better than the last cleaners I had who kept breaking things. The responsiveness of the Surfaceworks office staff is also very helpful. read more

I needed to clean up a clients home after a renovation. Somehow I got their number and called on fairly short notice.The house was a mess! I wasn't expecting a great job, but I was completely surprised, and totally pleased! Four lovely young men showed up on time and worked really hard till I could not think of another assignment. They could not have been nicer! The house looks great! I will call them again! read more

I would not not recommend his company to anyone. Like a few others, I bought the group coupon for three hours of cleaning and was not happy. Scheduling was hit or miss, but they showed up on time. The supervisor dropped the one cleaning woman off after a walk through. While scheduling I said I'd be happy to buy additional time, and repeated the request to the supervisor, but that did not happen nor did the woman offer. She did on ok job but did not move ANYTHING and was confused when I asked here to clean behind the couch. I later saw she didn't even clean under the bed and I have hardwood floors, so it's not like it would have been that hard. Same as others, she cleaned around things and didn't rinse the floors. Basically she did a half assed job. I'd attribute it to the cost, but I even offered to pay more, the request went unanswered. At precisely three hours later, the supervisor came back and she just stopped cleaning and left. I feel bad for the workers because it seems like that is how they are told to clean. I don't find it likely two other reviewers had the same exact person doing the cleaning. read more

I was misled on costs, they did an ok job at best, and poor customer service and communication.

I agree with the previous two reviews. I ordered the 3 hour special cleaning through living social with a view to using this company frequently if they did a good job. It did take a while to get an appointment, and they were difficult to contact - each time having multiple phone calls backwards and forwards. On the day three people arrived at least 20 minutes late, and proceeded to spend an hour cleaning. I guess the three hour special was three people for one hour - which was not clearly explained. The three were nice and friendly but that's where the positive stops. I was really disappointed with the clean - one entire level of the house doesn't look like it was even mopped and they did some surfaces but left others - they didn't wipe down windows which clearly had marks on them. It was just a very basic clean which I could have done myself. Would definitely not recommend. read more

These folks are wonderful. Although I live 3,000 miles from MA, I wanted to give some friends (who are going through a very, very hard time) the gift of some house cleanings. I called SurfaceWorks and set everything up with Gabriela in a few minutes. It all was very simple. When the day of the cleaning came, they contacted me to let me know that they were worried that they wouldn't be able to do a "good enough" job in the time we had allotted when they got to the house and found what greeted them. Unfortunately, I didn't get the message for a few hours. When I called back, Gabriela told me that she personally went to the location to strategize with the cleaners the best way to to use their time to get the best possible result within the time I had paid for. My friend, although embarrassed, was thrilled, and I'm really grateful to Gabriela and her crew for doing such a thorough, thoughtful job. My highest possible recommendation. read more

I have to agree with the other reviews - I purchased a 3-hour cleaning from them and I was very disappointed. I recently purchased a townhome and wanted to have all of the bathrooms (3.5), appliances and kitchen cabinets cleaned so I could just move right in. Nothing else - just those 3 areas since the place was VACANT! The 2 cleaners came on time and were very friendly and courteous. However, they barely cleaned the bathrooms (it still had dirt in the shower and along the door) and the cabinets had sticky stuff on them still from the previous owner. They hadn't wiped down any of them. When they asked me to inspect the work, I looked in the fridge and it was untouched. I asked them about it and they went back to do it only to just do a surface wipe-down. They didn't take any of the shelves out nor did they clean any of the bins. So essentially, I had to go back and clean EVERYTHING that they supposedly cleaned. It wasn't worth the aggravation of making them do it again. Its unfortunate because I was actually looking for a cleaning company on a continuous basis and had they done a decent job, they could have had a client. I guess everybody loses in this one. read more