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    Surfaces USA

    4.1 (48 reviews)
    Open 8:00 am - 5:00 pm

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    I bought a Bauformat Vanity because I liked the unique curved shape. It was not cheap. Total cost was $2,656. I was told at the time of purchase, in June, the vanity would not be delivered for several months because the factory workers in Germany take off the entire month of July. After buying it, the problems started. I was told that rather than arrive in September as I was told, it would now arrive in October. When it finally arrived I asked for and was provided with several Bauformat approved installers (which are required for installation to maintain warrantee protection). When I called these people they either didn't call back, or told me they were too busy to instal my vanity. When I complained to the Bauformat retailer, Surfaces USA, rather than find a responsible installer for me, they told me that I would have to sign a waiver form. The waiver was demanded since I was going to have to have a non Bauformat installer install my vanity - because there was no Bauformat approved installer available, or in existence. Because of this situation, beyond my control, they wanted to get out responsibility and have me state that I understood the warranty did not apply. I was told by the owner of Surfaces USA I would have to sign the waiver before they would allow me to take possession of my previously paid for vanity. When I objected to their demand they relented and said I could pick it up. Their delays cost me another several weeks of waiting. It was then late November. I contacted a representative at Bauformat (Eric) to ask about specific instructions for installation since they were incapable of providing a so called "Bauformat approved" installer. He was not interested in helping me find a "Bauformat approved" installer. He was exceptionally rude and condescending. In an angry impatient voice he told me, "I have never had to talk to a customer in 11 years!" I told him I would pick up the vanity and have it installed myself. He told me the vanity had to be installed "the German way". I asked him if he could provide instructions for installation, which he never provided. When the vanity was picked up from their warehouse (in Southgate), not Anaheim where I purchased it, the box had a very nice booklet with instructions - IN GERMAN. For the amount I paid, I expected better customer service from all involved. What I received was obstruction, rudeness, and un-professionalism. The entire experience was extremely frustrating to say the least.

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    11 years ago

    Great selection in a beautiful showroom. People are very helpful and we would recommend this for your stone and tile needs.

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    Page 1 of 2

    Ask the Community - Surfaces USA

    Review Highlights - Surfaces USA

    I met with both Ani and Chris, and I can honestly not say enough good things about their customer service.

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    Elegant Kitchens & Bath - EKAB logo

    Elegant Kitchens & Bath

    (379 reviews)

    $$

    We recently completed our kitchen renovation and had a wonderful experience with the entire team…read more This is actually our second time hiring Elegant Kitchens & Bath, so we already know the work is going to be excellent! A special thank you to Tim for creating such a beautiful and functional kitchen design that truly brought our vision to life. Walter did an amazing job with the cabinet installation -- everything was installed with great attention to detail and craftsmanship. Silas handled the countertop installation flawlessly, and the island waterfall looks incredible. Finally, thank you to Sam for completing the final installation touches and making sure everything came together perfectly. It was a pleasure to get to know all of them. The whole process was smooth, professional, and well-coordinated from start to finish. We are so happy with our new kitchen and truly appreciate everyone's hard work. Highly recommend!

    I honestly couldn't be happier with how my bathroom turned out. After dealing with some previous…read morecontractors I had to terminate who left behind a lot of mistakes, Hanna and Wes completely turned things around and delivered something even better than I expected. From the start, Hanna really stood out. He's not just a contractor--he genuinely knows what he's doing. He walked me through everything, explained the process, and caught multiple issues from the previous work that I didn't even realize were problems. Instead of cutting corners, he fixed everything the right way. They handled new framing, opening up walls, plumbing corrections, and a full rebuild of the space. The craftsmanship really shows, especially in the details. The shower tile work is flawless, and the shampoo niche came out super clean and well-designed. The new tile flooring ties everything together perfectly, and the paint finish gives the whole bathroom a fresh, modern coastal feel. Wes was also great to work with--professional, efficient, and clearly takes pride in his work. You can tell these guys care about doing things properly, not just getting the job done. What I appreciated most was the honesty and attention to detail. Hanna is just a great guy overall--easy to talk to, reliable, and someone you can trust to make the right decisions on your project. Bathroom passed inspection, and Hanna, and Wes handled the inspection process professionally. If you're thinking about remodeling and want it done right, I highly recommend Hanna and Wes. They completely transformed my bathroom and fixed what others messed up. Couldn't ask for a better experience. I will use them for future projects in the future.

    Bodega Style - Updated exterior. We are now Bodega Style.

    Bodega Style

    (217 reviews)

    Sometimes I just want to stay home on the weekend and do nothing. Even an extrovert needs a break…read more My husband said no! lol When he starts a project, there's no stopping him. "Well, if we're going to replace the toilet in here, we might as well rip this cheap flooring out that came with the condo and put in new tile..." This lead to a new mirror, sink, fixtures, a new countertop, a new tub, etc So he again puts me to work on a weekend and said use your Yelp elite skills and find us a place to go. I said well, we live by the mile of tile... but I do my research anyways. TBH - the first time we walked in, I didn't get the warm and fuzzies. I mean I don't want to be stalked while shopping but, I do want to be acknowledged esp since we had questions. Anyways, we ended getting help from Ana and it's been great since. My husband is in charge of this project so he mostly deals with the contractor, our vendors, etc There's plenty of variety to choose from and besides Ana, we had been helped by others when she's not there. Everyone is helpful and gives you options based on what you tell them you're looking for. I'm sure we will be back for more projects in the future!

    I went in last week right before closing. They still had quite a few people shopping in their full,…read morebeautiful showroom. I had just enough time to walk the entire store, & ask a sales gal a few questions about a bathroom vanity. She didn't rush me at all, she helped/ answered my questions honestly, & even walked me to a few displays to show me some different pieces & countertop choices. She gave me her card & I was pleased that she wasn't rushing me & she wasn't a pushy salesperson. I went back in yesterday, after doing a little more research. I'm not sure if it's cuz it was the Sat before Easter or just a Sat, but they had donuts, charcuterie, champagne with berries, & water. The place was bustling! I was ready to purchase 2 vanities & Johana was still not pushy lol! She went through all the options (handles, bowl shape, countertop, etc.); since she knew I had some time to spare, she offered to make me a fresh cup of iced coffee - thank you, Johana! I'll be seeing her again once the pieces are ready for pick up. This is such a fabulous boutique with great choices & excellent prices... I'll be coming back for more!

    Surfaces USA - flooring - Updated May 2026

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