The customer service is fantastic! In reading other reviews I find it highly impossible that the staff was rude. I've had a membership since they opened and have never had an issue. As for their Halloween decorations, I find some highly offensive. Truly this is a place of business, there really isn't a need for these! read more

On June 4, 2025, I took my truck in to get washed. I had a lot of bugs on the windshield and let the young man know when I checked in. We have a monthly subscription for $36. I went through the wash and the roller on the right side wasn't even turning and only one roller even touched my hood and windshield. Needless to say, my bugs were still there. I went back around and let them know about the bugs, AGAIN, and also let them know the rollers weren't working. A mechanic was nearby and he heard me tell them. He responded saying that they just fixed that roller and that it would be running when I went through again. It was, but when I went through, it shot black grease down the right side of my car, the side where the roller was being fixed. I got out to dry it and clean my glass and I saw it. I touched it and it was fresh. SO, I got back in line and had the young man walk around and take a look at it. I went through again and nothing changed. The grease was still there. I spoke to the young man again and asked to speak to a manager. A "supervisor" came out and met me at my truck after going through my fourth time (I had just told the young man at the front, 'I promise it will be my last time.' The 'supervisor', who couldn't have been more than 19-20 years old, asked "are other cars getting grease on them?" as if I was making the whole thing up and that the newly worked on rollers didn't cast grease onto my truck. He was implying that if other cars weren't complaining, then I must be wrong. He literally said there is nothing they could do about it shrugging his shoulders. I said my truck was dirtier now then when I went through the wash and he just shrugged. Clearly he was not a supervisor, because he clearly offered ZERO customer service - if he indeed was a supervisor, then Surf Thru doesn't have a prayer of staying in business. I returned through the front again and apologized. I told him 'I know I said I wouldn't return, but my truck is dirtier now than when I first came in. Can I speak to your manager?" Another young man appeared in a couple of minutes claiming to be the manager; he appeared to be 24-25 years of age. He asked if I had told the guy at the beginning of the car wash about it. I told him that I had, but that he told me he couldn't cross to the other side of the car for safety reasons - it was against company policy. So, "the manager" told me he would come over and he offered to pressure wash that side of my car. So I went to the beginning of the car wash and they stopped the line while he pressure washed my car. I waived and thanked him and went through the car wash for the 5th time. Here are the results of 5 CAR WASHES AT SURF THROUGH... I still had bugs on the windshield, and there was still grease all down the side of my truck. I was hot. I took pictures of the truck. All the pictures you see are AFTER 5 CAR WASHES... I went home and washed my own truck in my own driveway. Surf Thru car wash sucked an hour out of my life that afternoon that I won't get back. My daughter took her car through two days later on June sixth. Please see the pictures of how well they did on her car. She still had crud all over the hood and the windshield, which had some writing on it from a recent tow, wasn't even close to bug free or clean... I would really like to speak to someone from the Corporate Office about our membership and about the lack of service received at the Tulare location (Prosperity Ave location). read more

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Stop lying to me not 100% sure this is the owner but their machine didn't it my Hood they said they would pay and it's been two months of on BS. No one will give me a number. I'd like to know if the smart Lawyer is the guy in charge of everything that's what Google is telling me. read more

Surf Thru Express Car Wash - Not 100% sure because the company or managers is not allowed to give me a corporate phone number or the owners information - Car Wash Near Me - Tulare, California

Terrible customer service. Rude and unprofessional. Paying for share card and unable to use as washes were not added to account. Unable to speak to management as phone calls were not answered read more

On June 4, 2025, I took my truck in to get washed. I had a lot of bugs on the windshield and let the young man know when I checked in. I went through the wash and the roller on the right side wasn't even turning and only one roller even touched my hood and windshield. Needless to say, my bugs were still there. I went back around and let them know about the bugs, AGAIN, and also let them know the rollers weren't working. A mechanic was nearby and he heard me tell them. He responded saying that they just fixed that roller and that it would be running when I went through again. It was, but when I went through, it shot black grease down the right side of my truck, the side where the roller was being fixed. I got out to dry it and clean my glass and I saw it. I touched it and it was fresh. SO, I got back in line and had the young man walk around and take a look at it. I went through again and nothing changed. The grease was still there. I spoke to the young man again and asked to speak to a manager. A "supervisor" came out and met me at my truck after going through my fourth time (I had just told the young man at the front, 'I promise it will be my last time.' The 'supervisor', who couldn't have been more than 19-20 years old, asked "are other cars getting grease on them?" as if I was making the whole thing up and that the newly worked on rollers didn't cast grease onto my truck. He was implying that if other cars weren't complaining, then I must be wrong. He literally said there is nothing they could do about it shrugging his shoulders. I said my truck was dirtier now then when I went through the wash and he just shrugged. I went through again, same. Then I came back to the original guy who I told it would be my last time and asked to speak to a manager. I waited a bit and another young man came out - looked to be 21-22. He offered to pressure wash it. I accepted thinking at least it will be clean. He had me go through a fifth time (by now I'm an hour into this operation. Literally none of it came off. So frustrating. I talked to four people, did 5 washes and got to wash my own car at home. It came right off with a little elbow grease, and it was fresh grease. My daughter took her car through two days later on June 6th, 2025. She still had crud all over the hood and the windshield, which had some writing on it from a recent tow, wasn't even close to bug free or clean...Please see the pictures of how well they did on her car as well as my truck. I now go to the Surf Thru in Visalia near Costco - 20x better and I go through one time... read more

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I signed up on Thanksgiving November 28th. I had a great experience and the kids were great.Nothing bad to say but good things. Al Luzon /San Diego read more

Used to be my go to car wash. The last three times I have purchased the ultimate $14 car wash they give me the express wash Such an inconvenience to have to go through the line again every time. Per the cashier you also now have to ask for the air fresheners that come with the wash because they don't offer it to you anymore....even though you're paying for it. read more

Surf Thru Express Car Wash - Car Wash Near Me - Tulare, California

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Do not take your car to this place. As seen in the picture they will scratch your car and deny everything. They lost an entire family behind one minor thing. Todd G. The owner of surf thru finally responds. As seen on the video. Let me see the and all this will be deleted. Sorry I don't believe anything you say. read more

Surf Thru Express Car Wash - Scratches from the shammy. Metal hit my car. - Car Wash Near Me - Tulare, California

DO NOT GO TO THIS CARWASH UNLESS YOU WANT YOUR CAR DAMAGED. Last weekend we went to get our truck washed. We have the subscription. They were very busy. I (the passenger) noticed that it seemed like we were pretty close to the truck in front us but didn't think anything of it because we have such a big truck so it could have just appeared that way to me. Anyhow as our truck was covered with soap and we couldn't see anything we feel a jolt and heard a crash. Somehow we hit the truck in front of us. Not sure how that happened as we couldn't see anything. The employees finally realized then came over. They tried to get the truck in front of us back on the rails and said he moved out of them. They said your truck is fine we are restarting the wash. We of course parked to check and it wasn't. They took the truck owners info and ours and said someone would contact us after the cameras were reviewed. When someone finally did they basically said it's our issue and we had to take care of it. So now what do we do? Drive around with a damaged truck? Go after the person in front of us insurance when we have no proof to show what even happened? This is such BS! Something went wrong and they won't admit it. It was either their doing or the truck in front did something to cause this. Again we have no way of proving anything and they are no help. read more

So I get the monthly subscription thinking this is great. I can skip the line be in the fast lane and get my truck washed in no time. Well ,What is the point of having a separate line for people who pay a monthly subscription if you're going to let your attendant help five customers who are paying individually before they open your gate for a subscription person who is loyal month after month after month. Then the guys scrubbing the window doesn't even scrub the window ?? He takes the brush and moves it around then starts waving for next car. What I thought would be a good investment turns out to be a disappointment !!! I have to go through twice each and every time to get my truck semi washed. read more

This place it terrible! They are SLOW, not very friendly, the wash is terrible and the dryer doesn't work. Try Misters around the corner, or Paradise. read more

After waiting for a month to hear back from management, I was told on Monday to come down and file a damage claim. I was informed that they would send the claim to owners and that they could set up a date to review footage from when my vehicle was there. The next day I receive a call from management that my claim was denied because "the owners don't believe that damage happened at their facility". Absolute GARBAGE. My brand new, NOT EVEN A YEAR OLD VEHICLE, has a chemical spill on it that has completely taken away the clear top coat on my car. A ZERO RATING IF I COULD. read more

Surf Thru Express Car Wash - Car Wash Near Me - Tulare, California

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Friendly staff and easy in and out. Hard to fine at first but it was found using the other yelp reviews. We text "Shine" to 58124 for a FREE Ultimate carwash... Yes it was free! They have blowers and vacuums after the wash. The monthly plan is pretty nice and most of the competition is doing the same. I enjoy the ease of this place in availability as they seem to be popping up all over the Central Valley. Being able to just drive thru and get my car washed at any location is extremely nice. The vacuum and blowers are just a great way to really get that cleaning of your car done more efficiently too. I do wish there was some option to do a more thorough cleaning with like a pay to use shampooing stall or something. If they had an option to get a deeper clean done that would be a great addition to this wonderful place. The staff is always friendly and helpful, can't say that about many of their competitors! read more

I've subscribed to the monthly wash service for a few months now and there are problems with how the attendants handle the subscribing customers. First of all, dozens of times have I pulled up to get a quick wash (one of the main reasons to subscribe is to not have to stop and take the time to pay) BUT... Before the cashier even begins talking to the person in the "slow lane" they will approve their wash and open their gate as you're pulling up, THEN interact with them for the air freshener and transaction and such. Leaving your SUBSCRIBING CUSTOMER sitting there WAITING and looking at a "waiting for gate" message for sometimes minutes on end while they process the transaction the next gate over. WAIT UNTIL ALL IS DONE BEFORE YOU APPROVE THE WASH AND OPEN THEIR GATE. This is common sense. Secondly... Because of this practice, several times I've gotten another customers "epic" wash while THEY get the ultimate wash that I paid for! Infuriating. I get this service to save time, not go through twice. Now for the machines... This location ROUTINELY does not touch the passenger side of my car from midway up. Especially after a truck passes through. Also... The tire shine seems to do my passenger wheels fine but leaves an incredible amount of dirt on my wheels on the driver's side. This is EVERY time. Lastly, it never washes or dried the rear of the vehicle well at all. So... I have to wash get out, wipe up all the clean water/soap left on the back with a rag, and then use it to wash the passenger side from midway up because the machine missed it. Use a shammy to dry it. Then run around to the drivers side and clean both wheels... It's almost as much work as washing it at home, and it doesn't do it as well as you'd do at home. I canceled my subscription this month. I repeatedly reported the passenger side brushes not working correctly and the dirt problem the armor all tire applicator on the drivers side has and they do nothing about it. Done. read more

I asked the attendants to spray under the rims to get the mud off. When I got through the wash, parked, and got out to wipe down the sides I looked under the rims. This is what I went home with! I'm told the pressure of the pressure washers isn't good enough, or that there isn't enough time to properly do the job as the tracks move cars forward too quickly. It's sad that I have to go home and spray under the rims with a garden hose to get the rest of my car clean. I really enjoy the convenience of this place and for the most part it's ability to get the dirt from the top side of my car. Just wish it was a more complete car wash. read more

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What happened to this place? Went and took my car last weekend and noticed it wasn't dry all the way on the outside. Went just now with another car and it was completely soaked! What's the sense of paying and having to dry it yourself? Its like washing it at home! I will never ever ever go to surf thru again! read more

I have a membership here and I regret it so much. If water drops was still in Tulare I'd have my membership with them instead. The two guys scribing today(August 12th) from 1:30-1:50 didn't even pretend to like their job. On top of that putting little to no effort into scrubbing WITH a bucket filled with what looked like just water! Not soapy or foamy at all! And I know because I saw them "scrub" the car in front of me too. I had to go through a second time for a wash to get some bird shit and dirt off AGAIN. Which I have to do every single time. This is what my car still looked like after my second wash and I had to ask the guy guiding me in to let them know to actually scrub because this was my second time through. Very poor job. If I was manager there I would fire all of those guys today. read more

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I have a brand new 2019 car and my rim has been scratched, I'm pissed off because it's a new car and want to keep it clean and looking new. I'm very unhappy and will make sure that everyone is aware of this car wash and damage it can have on your vehicle. New or used. It's just wrong. Will never come back here or recommend this car wash. Pissed!!!!! read more

I took my new car to this location and as I was starting to go thru the car wash the guys cleaning with the brushes before starting into the car wash hit my grill with the handle of the brush . I saw this and heard it! After going thru the wash I stopped at the vacuum area and looked and sure enough they damaged the front grill on my car. I called to speak to the owner and was hung up on 2 times , I then called the visalia location, I told Them the situation and spoke to there manager he said it would be passed on to the manager at the tulare location and someone would call me. 3 days later I haven't received a phone call. I will not be returning to this local chain of Car washes .! read more

This car wash is absolutely terrible as far as quality of work and friendliness from their employees. You're rushed in purchasing a wash, pressured to purchase a membership, then rushed car after car as you enter the actual car wash, therefore the quality of work is not there because good work takes time At $18.00 for a car wash, I expect the bugs to be off my windshield, mud of my tires and wheel wells, and the soap completely washed off. Yes, the soap is never washed completely off and the rainbow colored soap is left on your paint!!! This time, the cup ring was still on my sunroof glass. There isn't anything worse than having to get back in line and the way you're treated because youre wanting the car wash you purchased from their premium package. The above listed is unacceptable. Garbage. Don't bother! Go to Paradise on J street and have your car hand washed and dryed for a few extra dollars. Absolutely worth it. You're treated respectfully and get to sit in the air conditioned waiting room while you wait. read more

Surf Thru Express Car Wash - Cup mark still on the sunroof. - Car Wash Near Me - Tulare, California

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Nestled on Bardolino Dr. right in between Home Depot and Walmart. I prefer coming to this Surf Thru Express than the Visalia location simply because my C-Rolla never gets smeared with grease, and the staff consistently give a good scrub down. Anyway, I came here since the palm trees in my driveway shat all over my car so I was silly enough to pay for an Ultimate Wash, and WOW the car in front of me with a basic Express Wash looked just as clean as my C-Rolla. I learned my lesson from there on. I only pay for Express washes. The vacuums pick up nicely, and there are air pressure hoses that works good too in removing dust on the dashboard, caution watch your face! Staff is friendly, and they give you a dashboard wipe with trash bag. read more

*Loyal customer since day one* Although the staff is friendly, the quality of the car wash is poor. 9.5 out of 10 times my car comes out with streaks, bugs and grime throughout the exterior of the car. I have gone through multiple time and still come out with bugs and grime left on my vehicle. read more

Fast and friendly! I love coming to this car wash. So my problem is that when I pay for the most expensive car wash I expect my car to be sparkling. I mean I see residue left outside my window when I spilled my coffee..thank goodness I had a coupon! They do let you rewash your car for free if your not satisfied.. But what if u dont have time..lol read more

Surf Thru Express Car Wash - Car Wash Near Me - Tulare, California

Over this last weekend, I was visiting my parents in Tulare, and decided to get my truck washed. I had bought a prepaid card from Surf Thru over the holidays, 6 Ultimate Washes, knowing that I could use them whenever I came home. On Saturday, I decided to go and use one to get my truck cleaned off from the trip. It all started off normally, even though it was a particularly busy Saturday for them, long lines, but not their fault. After waiting in line, then in the queue, I went through the car wash and noticed that the Armor all wheel cleaner didn't turn on for me, nor did the additional drying wheels. Sure enough the sign at the end read, "you just received an Epic Wash" which is a lower end package, not the highest wash, which I had paid for, the Ultimate. So I drove back around, and waited in line again, and explained to the clerk what had happened, she understood and asked if I'd like to go through again, and made sure to mark up my windshield so that it wouldn't be missed. Lo and behold, as I made my way through again, the armor all didn't trigger, nor did the drying wheels... You just received the Epic Wash... so again, I go back through the line to the same clerk. Now I've been at there for about 20 minutes- and still waiting in line. This time I get to the front of the wash and the clerk flags down the employee at the head of the wash and he manually punches something into their control panel. Finally I'm going through and everything seems good, it's definitely the ultimate this time, however, the drying wheels come down, and begin doing their job, and as I go to drive out of the wash, I notice all these streaks on my hood and windshield. I thought it may just be wet, but as I made the drive back to my parents house, I notice it's not just wet. It's dirtier now than when I went there in the first place. So I get home and have to wash the truck by hand. I've attached some photos where you can see the half I cleaned off, and the half of what Surf Thru left on my truck. Needless to say I am disappointed, feel like I wasted my money on this card, and wound up wasting about an hour of my time because of choosing to have my truck washed at Surf Thru. read more

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Today was my first wash at surf thru express wash on Mooney . Pretty good for a quick wash . Also special $13 for the first month. read more

Never had a problem with this wash and my car always comes or clean and if there's bugs left and I ask to go through again they let me. It's not going to get your car spotless and perfect guys c'mon it's only a $10 wash place and it's like 1 minute wash. People expect so much for so little. It does exactly what it's supposed to and keeps my car clean in between details! read more

This place is definitely a hit and miss unfortunately. Often times you pay for one wash and receive a different one, always pay attention at the end of the wash. The vacuums always seem to have a low suction but certain areas have high? Doesn't make a lot of sense. read more

usually come here about twice a month to get a wash and the guys usually do a good job at the entrance. My tires don`t always come out perfect but one of the employees will do them by hand and make it right. I usually go in the mornings before work since they give free COFFEE! read more

I absolutely love this car wash! I wish they had some in Northern California as well! Way better than any other car wash I've been to and the staff is always friendly. Their vacuum's always work and it's covered so you can dry and vacuum your car in the shade. read more

Excellent customer service. I went through the car wash and had one of the gentlemen that worked there stop me when I came out. He told me that my car still had a few bugs on the bumper, and to go through again. He could have let me drive out of the lot, but he took the time to flag me down and send me through again. Very impressed. read more

Since moving to Tulare, this has become our primary location to wash our car. We pay for their monthly unlimited wash program and have really enjoyed it. We are always greeted with multiple smiles and fast service. Now keep in mind that the wash itself is a machine. That means that occasionally it does act up. For example, one time the soap didn't dispense properly. But the staff was on it and we just drove thru again. No real problem and we still ended up with a shiny clean car :-) read more

Surf thru you just lost a customer. First you raise your prices. Now we don't get a coupon to use again because we used a coupon that's stupid. I have four cars. I guess I will be using the other car wash now read more

Stopped to get my car washed early this morning. One employee that was supposed to be doing the pre cleaning with the brush did nothing. My windshield was a mess when I got through the wash. Went through a second time and got the excuse "sometimes bugs are hard to get off". If you put a little effort in your job I wouldn't have had to go through 2 times. My windshield was still dirty!! They should supervise their young employees better. Won't be back!! read more

Very polite and respectful but didn't dry all the way,a although if it rains they do offer a wash on them

This car wash is way better than the other one by Walmart in my opinion , it's normal car wash not a detailed however they do a good job , for the most part my car is always dry and shiny, I definitely recommend this car wash to anybody and everybody here , they even have some in Visalia I think , so if you're from Visalia you're in luck , however out of the ones nearby me I would recommend the Tulare one , it's just such a welcoming environment to me read more

OK.. Surf thru in Tulare has a new manager... New people... Everything is running smoothly here in Tulare.. Vacuums are fantastic, air hoses are running great! Thank you for the great service Surf Thru Tulare..... read more

This place is awesome! Put your car in neutral and let them take care of the rest. They prescrub your windows and provide a free dashboard wipe and garbage bag every time. Their three options are $6,$9,or $12 and even the cheaper washes are well worth it. Did I mention free vacuums and air hoses?!:) Always long lines on the weekends, so beware of that! read more

This review is long overdue. We were up in Tulare for a relative's funeral and needed to get the car washed. What a great carwash! We loved the do it yourself vacuums. I wish we had a Surf Thru Express car wash in Southern California where we live - I'd be a loyal customer! read more

I got a car wash from this place and they were one of the best places I need to change money they gave it to me really quick the manager Ellis help me the service was one of the best services I've ever got a car wash I live in Fresno and visit my mom on the weekends I do plan to come and get a car wash at this place every time I need so read more

This was the second time my car was terrible looking after getting the Ultimate Wash. There was still dirt all over my car. Glad I came prepared with a damp sponge and cleaning towels. Surf Thru Express usually does a better job at this. I usually have no complaints but there was a lot of dirt left on my car. read more