Bad service. I got a month membership on their deal where I get one month of washes for the price of one wash. Cool. Their car wash brushes didn't even reach the whole right side of my car any time I would get a wash. I had no intentions of renewing my membership for $40, but was out of town visiting family on the day it renewed and didn't even realize it would auto charge. That's fine, I figured they'd be nice enough to give a refund if I didn't use their services after being auto charged. I brought it up to the employees to request a refund and they didn't know how, so they gave me a number to call to request the refund. I called the number multiple times over a few days before I got ahold of anyone. I finally was able to request the refund and the process required that they put in a ticket for my request and I'd hear back in a few days. I was told I was most likely going to get a refund because I hadn't gone through the carwash at all since I was auto charged. They told me to just wait for a phone call in a few days and to continue to not use the car wash, so that's what I did. I finally get a call saying they are refusing my refund request because I didn't attempt to cancel my membership before the auto charge. Umm sure. For one, I didn't know it would auto charge, and two, I never got a warning or any notice saying it would before it did. Would have been nice because I had no idea when I bought the original first month. The girl who refused my refund said my membership is good for the next few weeks still... So I was instructed to continue to not use the car wash by the employees while I waited for a response, and it didn't matter anyway. They won't refund me even though I didn't get any car washes after being auto charged, and they won't even add on the days that I was told to not use the wash while I was waiting for a response. Bad business, bad car washes, bad customer service, annoying as hell, rip-off.... Very highly recommend going anywhere else. Mister is a great car wash. read more