Customer service: 5/5 Price: 5/5…read more Came here to get my new wifi router box. The service was fast, polite and courteous. They also hooked me up with some great discounts. What more can you ask for.

Went in to pickup my equipment, was helped by someone named junior. Super nice and helpful, in and…read moreout in 5 minutes. Thank You!

@Xfinity is a horrible company! I would leave a minus 10 stars if I could…read more We have been customers since the inception when it was known as @Home.... 37 years! Every year their prices have gone up and up and I had to call and beg for some consideration for lower prices. Every year they gave me perhaps a $20 reduction....maybe! And they made sure to lock me in to a 1 year contract. This year their triple-play (phone, TV, internet) has skyrocketed to almost $260/month with a 1 year lock-in. Dutifully I called again. The savings this year? $0.72. Yes, you read that correctly. A whopping seventy-two cents a month. I cancelled the phone and TV and kept wifi until I can get a decent price to sign up with another provider, likely Starlink. I requested 1,000 megabytes and was told that would cost $120/month for 5 years with no contract. WOW, I should be grateful, eh? I balked so I was told I could have 600 megabytes for $89/month for 5 years, no contract lock-ins. Not happy, but I took it. NOW - I got my new bill and the changes were not reflected. I called billing to complain that I do not expect to have a past due amount after paying the $89 early. After 3 calls I finally was connected to someone who told me my account was up to date, BUT (wait for it) she was authorized to give me 1,000 megabytes for $76/month for 5 years, no contract AND now I can have Peacock Premium streaming, too, all for that same $76. I was stunned. Why wasn't I offered that when I first called? She said it was a 'new promotion.' Yeeeeaaaaahh, right. And I could further lower my monthly pmt if I combine it with bring cell phones to them and have a monthly auto-pmt right out of my checking account. I wouldn't have to worry about a thing! NYET! Today I get a promo call from (701) 787-1190 to offer me a great package of savings on triple-play for being such a long-time and loyal customer. Receiving that call was so infuriating I didn't bother to listen to flunkie-man's pitch. This company is totally disgusting! @Xfinity - here's some advice. Treat your customers properly BEFORE they leave you.

Yesterday at the STE 300 Truxel Rd Ofc, the receptionist, she was not welcoming at all especially…read morethe look on her face when she found out that we're closing our account. Yes, she could have been better, especially to unsatisfied clients who are closing accounts.

Special thanks to Sidney for being able to pinpoint an exact solution to a problem with one of my…read morenumbers on my newly opened line. After much headache Sidney came up with a clever plan to workaround an otherwise big problem which felt like it had no end in sight. I won't go into details but this saved me lots of trouble and even more time. Can't have done it without her. Just wanted to acknowledge her great work.

The customer service at the Truxel Road AT&T store was pretty much non existent…read more I did a next upgrade for 2 of my iPhones but they weren't in-stock for me to take home the day-of, so the sales person had them shipped to the store so I could come back have them deal with transitioning to the new devices from the old and also so I could get accessories. When I came back to pick the devices up and have them assist me with the transfer and activation, I was told they didn't have time for me and rather rudely had the boxes shoved at me and then I was told to go home and do it myself and then to either come back AGAIN to drop off the old devices within 30 days or I could ship them. I returned the next day to turn in my old devices and after about 20 minutes of them trying to figure out how to use their system and process this NEXT trade-in, I was then told by the same short, long-haired male, that they don't take phones for NEXT in-store and I had to ship them even though I was told otherwise originally. I also looked on AT&Ts website and confirmed I could return them in person at an AT&T store but they said that they couldn't do it and I had to mail them back. Never once was there an apology for their rudeness or providing me with incorrect info, nor any recognition that they have had me coming back and forth. I do NOT recommend using this specific store for your AT&T needs.

Astound has completed the service on the outside box and our internet is now working properly…read more It's unfortunate that it took a review to get things done, but thankfully it's resolved! Thank you Chris for reaching out. I upgrade to a 3 star because of the customer service we first received.

We asked to install internet to our new duplex. Master did his job quickly. Will see how it works…read more And they proved discounted for autopay right now. But when they call to confirm appointment, it was hard to understand in beginning from what company it's.

Today I went into the location at Natomas which I've been to several times before. This most recent…read morevisit today was for me to turn in my old iPhone 16 Pro Max since I upgraded to the 17 Pro Max. I will say the process has been an interesting one not by any fault of anyone at Verizon wireless. It's just the whole system upgrade process. However, today, I have to say that the same Verizon rep who helped me when I came in about over a week or so Ago was there today to help me and literally went above and beyond. Janet is the true MVP because I have three devices two of which are active and I was turning in the one iPhone today. What should have been a simple process turned a little extended really to no one's fault but for whatever reason initially I forgot my password to my iCloud access so that we could proceed with erasing the phone I was turning in. So I had to give it the security grace period, and come back so I could finish the process. No problem I came back, and Janet was there to assist me again! I have to note that she was super friendly and kept her level of professionalism extremely high during this long process. So once we had the password issue corrected, the process to erase the phone from my account took a bad turn when the wrong phone got erased but no worries. The phones were backed up. We were able to fix it, but it still was an issue erasing the iPhone 16 Pro Max for whatever reason. Janet suspected it has something to do with the Wi-Fi not being so strong, which turned out to be really the reason because we had everything ready to go at this point. Her coworker I can't remember his name, assisted us and literally he touched the phone and tapped it and then boom five minutes later the phone was successfully erased. Janet even assisted having me contact customer service on the phone because I needed to remove a device and line that don't get used at all that was done successfully. The overall theme of this experience, even though I was at Verizon probably longer than I wanted it to be was the fact of how I was treated and I've been coming to that location for years I can't recall ever having a bad experience. If I could give Janet 10 stars alone based upon her customer service I would.

Had such a great experience here with Will! He helped us get a really good deal and everything went…read moresmoothly! Was so nervous something would go wonky due to a previous experience many years ago at this store with another salesperson who wasn't super honest or clear. Anyway, Will is trustworthy and we're so happy with everything!

Our dental office phones and internet have been serviced by Fortis for more than five years. THEY…read moreARE EXCEPTIONAL. Unbeatable service. Their people are exceptionally bright and helpful.

We used fortis as our IT company for the last few years and hired them to move our server to "there…read moredata center" after 4 months we had our launch date on a Monday. We were shut down for 2 days with computer problems and for the next 2 weeks had nothing but problems and downtime. We told them to move our stuff back to our inhouse server only to find out they actually tried to put us in AZURE Microsoft cloud base . That was never discussed and they decided to to that on their own without any change order and lied and said that's what the plan was when literally we had them in our office and thru emails stating that we are moving to there data center were they have space. Our software at that time was not going to work in that platform due to the amount of data. We decided after all the problems to cancel our service to only have fortis strong arm us and held us hostage. We disputed a $1900.00 charge for services they were charging us but not providing and finally after a back and forth with them we agreed to pay as long as we can get our credentials and then they said they were going to audit our account. The next week they sent us a bill for 8,000 dollars for magical tickets from 2 years ago ,gave us 24 hours to pay or they would disrupted out ability to work and that is exactly what they did .block our staff and took over our computers. We ended up paying them 10,000 as basically ransom. They are dishonest and they claim to be there to protect you from viruses and people taking over your computer but they are the ones you need to worry about. It has been 2 months cents our cancellation and guess what ,not one computer problem except from the computers we bought from them . So weird that having the "big IT company with multiple calls to fix computers to not having any problems at all says a lot. The light at the end of the tunnel we also cancelled our VoIP and found a new vender that was less price and more features and we are not paying 2400.00 a month to them for there contract. It was a blessing that they performed so poorly as we found better solutions. If i can save one person from this nightmare and them using a company that will charge you for services they are not providing then this review is worth it. If your looking for a honest IT Company they are not it. you can look online and see this is common practice for them.

Been a customer for a long time. Got Fiber internet through Sonic in 2021 or so when they made it…read moreto my neighborhood, and love the speed and reliability. They're a small local business who offers Internet responsibly and fairly. Had a recent interaction with Najib K which reminded me how much I appreciate the service as well. Najib was wraping up a service call for another customer, and I happened to catch him on the street with a quick concern I had before he drove away. He was able to give me friendly, professional advice, and gave me his card to follow up if needed. Really appreciate them!

For starters this review would have been a 1-2 star review had it not been for the last tech that…read morewas sent out, Karina T. Another tech by the name of Kokob was also great. I was having issues my first 2weeks having consistent dropped connections and no service at times. I couldn't switch back to my previous provider because the line was cut! Three or 4 techs later Karina shows up. I explained all the trouble we were having and she assured me that she'd take care of it. Karina was very friendly and professional explaining everything she was doing. Two months later, my family and I are happy with the service. There is occasional buffering but for the most part solid service! Thank you again Karina, you did your thing! Give that lady a raise for going above and beyond! Raphael J Monrovia

Great place to work, good place to host your equipment but you need to communicate what you want a…read morefew times, and be clear about it, some customers used to move their own equipment around. DC is cooler than most DCs which is nice. They have 110/220v circuits!

This is the worse service ever. Don't ever use auto pay. They have been over charging me and taking…read moremoney out of my accout a couple times a month. 3 this month making a total over $800 just this month. Last month they took out $790. I only have 2 lines. I spent 4 hours on the phone trying to get it resolved and it still not fix. I will never refer somebody to this company. It's the worst. They have so much fraud by there own employees. They cant even keep our information from getting hacked. I highly recommend Verizon, t-mobile, cricket, even metro pcs, any other company besides this one.

I got At&t fiber network internet because it was supposed to be better than xfinity. Its NOT!…read more This is terrible. Cuts out all the time, and makes me reset my internet nearly on the hour. Dont get this, its garbage. Im going back to xfinity!

I had another Satellite provider that wasn't working out well. I switched to Outerlimit over a year…read moreago and a happy customer. We have had them install 3 additional services including cameras on our remote Delta properties. They are responsive timely and customer service oriented. I highly recommend this company to anyone in the market.

I moved out to a rental home in the hills of the east bay with the spottiest of internet coverage…read moreand virtually no cell signal. Outer Limit Wi-fi has been a life-saving alternative to bigger satellite internet companies. So thankful they exist. Internet upload/download has far exceeded the alternatives in a rural setting where wired internet has not been made available yet!