Customer service: 5/5 Price: 5/5…read more Came here to get my new wifi router box. The service was fast, polite and courteous. They also hooked me up with some great discounts. What more can you ask for.

I have experienced the worst customer service I have ever encountered. I have spent more than 20…read morehours in the store and over 5 hours on the phone trying to resolve an issue that should never have happened. I originally intended to sign up for internet service but was persuaded to add a phone line as well. Unfortunately, I have now been without the ability to receive calls or send text messages for 14 days. Every day, I am told to wait another 24 hours while the issue is supposedly being worked on, yet there has been no resolution. I have repeatedly been given the same answer without any meaningful progress. I was even told that my options were to purchase a new phone number or buy a new phone. When I attempted to purchase a new phone to resolve the problem, I was informed that this process would also take another 24 hours. This experience has been incredibly frustrating and unacceptable. I have invested an unreasonable amount of time trying to fix an issue that was created during the activation process. I expected a resolution, appropriate compensation for the loss of service, and a clear explanation of why this has taken two weeks without a solution. Now I have a new phone number and have lost my number that I have had for 20 years.

@Xfinity is a horrible company! I would leave a minus 10 stars if I could…read more We have been customers since the inception when it was known as @Home.... 37 years! Every year their prices have gone up and up and I had to call and beg for some consideration for lower prices. Every year they gave me perhaps a $20 reduction....maybe! And they made sure to lock me in to a 1 year contract. This year their triple-play (phone, TV, internet) has skyrocketed to almost $260/month with a 1 year lock-in. Dutifully I called again. The savings this year? $0.72. Yes, you read that correctly. A whopping seventy-two cents a month. I cancelled the phone and TV and kept wifi until I can get a decent price to sign up with another provider, likely Starlink. I requested 1,000 megabytes and was told that would cost $120/month for 5 years with no contract. WOW, I should be grateful, eh? I balked so I was told I could have 600 megabytes for $89/month for 5 years, no contract lock-ins. Not happy, but I took it. NOW - I got my new bill and the changes were not reflected. I called billing to complain that I do not expect to have a past due amount after paying the $89 early. After 3 calls I finally was connected to someone who told me my account was up to date, BUT (wait for it) she was authorized to give me 1,000 megabytes for $76/month for 5 years, no contract AND now I can have Peacock Premium streaming, too, all for that same $76. I was stunned. Why wasn't I offered that when I first called? She said it was a 'new promotion.' Yeeeeaaaaahh, right. And I could further lower my monthly pmt if I combine it with bring cell phones to them and have a monthly auto-pmt right out of my checking account. I wouldn't have to worry about a thing! NYET! Today I get a promo call from (701) 787-1190 to offer me a great package of savings on triple-play for being such a long-time and loyal customer. Receiving that call was so infuriating I didn't bother to listen to flunkie-man's pitch. This company is totally disgusting! @Xfinity - here's some advice. Treat your customers properly BEFORE they leave you.

Yesterday at the STE 300 Truxel Rd Ofc, the receptionist, she was not welcoming at all especially…read morethe look on her face when she found out that we're closing our account. Yes, she could have been better, especially to unsatisfied clients who are closing accounts.

Special thanks to Sidney for being able to pinpoint an exact solution to a problem with one of my…read morenumbers on my newly opened line. After much headache Sidney came up with a clever plan to workaround an otherwise big problem which felt like it had no end in sight. I won't go into details but this saved me lots of trouble and even more time. Can't have done it without her. Just wanted to acknowledge her great work.

I've had countless issues with the home sales team with AT&T, so much so that I had to report the…read morecompany to the FCC. However, when I pursued help locally, Daphne was empathetic, helpful and offered solutions and alternatives I could pursue. I've visited the store a few other times for accessories and the young men working in the store have always been helpful and friendly.

Astound has completed the service on the outside box and our internet is now working properly…read more It's unfortunate that it took a review to get things done, but thankfully it's resolved! Thank you Chris for reaching out. I upgrade to a 3 star because of the customer service we first received.

Again this customer service proves how much of unhelpful jerks they are. I am currently an…read moreinternet/mobile user but in the past also paid for their cable services. I have the black box they set up for me, as well as the remote THEY themselves had given me to work the tv! Today was the first time their remote just wouldn't pair. I called to get advice on how to pair it or just some technical support options. So rude so unhelpful. Telling me it wasn't astounds remote, I didn't have the equipment blah blah which I absolutely had everything and just was hoping for some possible ways to fix the issue! Nothing. Thankfully there is google which help me more than those ignorant techs did.

Had a broken device and was going to file a claim. However Kayla was professional and honest and…read moregave me real life advice. I ended up going to T-Mobile (reluctantly) but recieved outstanding service from Cody. Something strange is going on when a consumer receives Good service from 2 different organizations in the Same Day. Kuddos to Verizons Kayla Props to T-Mobiles Cody.

Today I went into the location at Natomas which I've been to several times before. This most recent…read morevisit today was for me to turn in my old iPhone 16 Pro Max since I upgraded to the 17 Pro Max. I will say the process has been an interesting one not by any fault of anyone at Verizon wireless. It's just the whole system upgrade process. However, today, I have to say that the same Verizon rep who helped me when I came in about over a week or so Ago was there today to help me and literally went above and beyond. Janet is the true MVP because I have three devices two of which are active and I was turning in the one iPhone today. What should have been a simple process turned a little extended really to no one's fault but for whatever reason initially I forgot my password to my iCloud access so that we could proceed with erasing the phone I was turning in. So I had to give it the security grace period, and come back so I could finish the process. No problem I came back, and Janet was there to assist me again! I have to note that she was super friendly and kept her level of professionalism extremely high during this long process. So once we had the password issue corrected, the process to erase the phone from my account took a bad turn when the wrong phone got erased but no worries. The phones were backed up. We were able to fix it, but it still was an issue erasing the iPhone 16 Pro Max for whatever reason. Janet suspected it has something to do with the Wi-Fi not being so strong, which turned out to be really the reason because we had everything ready to go at this point. Her coworker I can't remember his name, assisted us and literally he touched the phone and tapped it and then boom five minutes later the phone was successfully erased. Janet even assisted having me contact customer service on the phone because I needed to remove a device and line that don't get used at all that was done successfully. The overall theme of this experience, even though I was at Verizon probably longer than I wanted it to be was the fact of how I was treated and I've been coming to that location for years I can't recall ever having a bad experience. If I could give Janet 10 stars alone based upon her customer service I would.

We used fortis as our IT company for the last few years and hired them to move our server to "there…read moredata center" after 4 months we had our launch date on a Monday. We were shut down for 2 days with computer problems and for the next 2 weeks had nothing but problems and downtime. We told them to move our stuff back to our inhouse server only to find out they actually tried to put us in AZURE Microsoft cloud base . That was never discussed and they decided to to that on their own without any change order and lied and said that's what the plan was when literally we had them in our office and thru emails stating that we are moving to there data center were they have space. Our software at that time was not going to work in that platform due to the amount of data. We decided after all the problems to cancel our service to only have fortis strong arm us and held us hostage. We disputed a $1900.00 charge for services they were charging us but not providing and finally after a back and forth with them we agreed to pay as long as we can get our credentials and then they said they were going to audit our account. The next week they sent us a bill for 8,000 dollars for magical tickets from 2 years ago ,gave us 24 hours to pay or they would disrupted out ability to work and that is exactly what they did .block our staff and took over our computers. We ended up paying them 10,000 as basically ransom. They are dishonest and they claim to be there to protect you from viruses and people taking over your computer but they are the ones you need to worry about. It has been 2 months cents our cancellation and guess what ,not one computer problem except from the computers we bought from them . So weird that having the "big IT company with multiple calls to fix computers to not having any problems at all says a lot. The light at the end of the tunnel we also cancelled our VoIP and found a new vender that was less price and more features and we are not paying 2400.00 a month to them for there contract. It was a blessing that they performed so poorly as we found better solutions. If i can save one person from this nightmare and them using a company that will charge you for services they are not providing then this review is worth it. If your looking for a honest IT Company they are not it. you can look online and see this is common practice for them.

I had a very persistent string of virus warnings flashing up on my screen. It was really…read morefrightening as it looked like an attack. I called Fortis and Dustin instantly signed into my account and stopped it. I was so grateful. Thank you so much for such great and immediate response.

Kevin M was great! Personable. Spent hrs with us making sure all our doohickies connected right and…read moregave all kinds of advice. Connection is big improvement over Spectrum. Only complaint is it took so long for a fiber option to arrive in our neighborhood.

The service was great - until it wasn't. TLDR my connection has been down for a day and will…read morecontinue to be down for even more days. This week my connection started dropping at least 50% of packets. I called right away on Wednesday morning at 9am. They said the ONT needed to be replaced and that they would ship one out to me that day and that I should expect it the next day. I asked if I could pick it up, or any other option to not be down for a day and they said there wasn't. They shipped the ONT UPS Ground Saver from Santa Rosa, it won't be here until Friday at 9pm at the earliest so I called back twice and they said there was nothing they would do to help me. They also said that if the ONT doesn't resolve the issue I would have to wait for a tech appointment which would be another few days. --- Update: Sonic came through and dispatched a great technician, Guillermo, today who brought a new ONT and did extra work to make sure everything was working. I'm back online and very happy again.

Great place to work, good place to host your equipment but you need to communicate what you want a…read morefew times, and be clear about it, some customers used to move their own equipment around. DC is cooler than most DCs which is nice. They have 110/220v circuits!

I have AT&T fiber in the middle of Sacramento and is constantly going out for short periods. It was…read moreout for more than a day on two separate occasions. Phone support insisted that it was just me, but when I got to the hour mark of the call, they suddenly realized it was a network outage. I have been an AT&T customer for years, and this is typical of their customer support. An AT&T tech even joked with me that they are a communications company, but they have horrible internal communications within the company. Profits over performance. Their apps don't work consistently. I stopped being able to login to the "Smart" Home app, which they require for appointment updates, not to mention troubleshooting your own internet. I call in every couple of months to try to resolve it, but their limited scripted troubleshooting, basically consisting or changing the password never works.

My Internet went down September 12. A technician came out on September 15 and told me my wires were…read moreshot and they would have to dig to get to the underground wire in order to diagnose the problem and maybe repair. This would take two or three weeks before someone can come out. He suggested I go with another carrier. In the meantime, my Internet is still not working and it is September 19.

I moved out to a rental home in the hills of the east bay with the spottiest of internet coverage…read moreand virtually no cell signal. Outer Limit Wi-fi has been a life-saving alternative to bigger satellite internet companies. So thankful they exist. Internet upload/download has far exceeded the alternatives in a rural setting where wired internet has not been made available yet!

I had another Satellite provider that wasn't working out well. I switched to Outerlimit over a year…read moreago and a happy customer. We have had them install 3 additional services including cameras on our remote Delta properties. They are responsive timely and customer service oriented. I highly recommend this company to anyone in the market.