Had a broken device and was going to file a claim. However Kayla was professional and honest and gave me real life advice. I ended up going to T-Mobile (reluctantly) but recieved outstanding service from Cody. Something strange is going on when a consumer receives Good service from 2 different organizations in the Same Day. Kuddos to Verizons Kayla Props to T-Mobiles Cody. read more

Today I went into the location at Natomas which I've been to several times before. This most recent visit today was for me to turn in my old iPhone 16 Pro Max since I upgraded to the 17 Pro Max. I will say the process has been an interesting one not by any fault of anyone at Verizon wireless. It's just the whole system upgrade process. However, today, I have to say that the same Verizon rep who helped me when I came in about over a week or so Ago was there today to help me and literally went above and beyond. Janet is the true MVP because I have three devices two of which are active and I was turning in the one iPhone today. What should have been a simple process turned a little extended really to no one's fault but for whatever reason initially I forgot my password to my iCloud access so that we could proceed with erasing the phone I was turning in. So I had to give it the security grace period, and come back so I could finish the process. No problem I came back, and Janet was there to assist me again! I have to note that she was super friendly and kept her level of professionalism extremely high during this long process. So once we had the password issue corrected, the process to erase the phone from my account took a bad turn when the wrong phone got erased but no worries. The phones were backed up. We were able to fix it, but it still was an issue erasing the iPhone 16 Pro Max for whatever reason. Janet suspected it has something to do with the Wi-Fi not being so strong, which turned out to be really the reason because we had everything ready to go at this point. Her coworker I can't remember his name, assisted us and literally he touched the phone and tapped it and then boom five minutes later the phone was successfully erased. Janet even assisted having me contact customer service on the phone because I needed to remove a device and line that don't get used at all that was done successfully. The overall theme of this experience, even though I was at Verizon probably longer than I wanted it to be was the fact of how I was treated and I've been coming to that location for years I can't recall ever having a bad experience. If I could give Janet 10 stars alone based upon her customer service I would. read more

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The people in the Verizon store are helpful. But once you are a Verizon customer, you will find that trying to contact customer service is like getting a root canal. read more

Had such a great experience here with Will! He helped us get a really good deal and everything went smoothly! Was so nervous something would go wonky due to a previous experience many years ago at this store with another salesperson who wasn't super honest or clear. Anyway, Will is trustworthy and we're so happy with everything! read more

If y'all want some real help out there in the Natomas area for Verizon products - head on over to N. Freeway and ask for Aaron. He is the real deal. He helped me over 5-day period get my iPad issues resolved and get a new iPhone for less than I was paying for n older version. He is patient, efficient and great with customer service. read more

Verizon - Verizon bag - Mobile Phones Near Me - Sacramento, California

Terrible experience with Verizon . They say there gonna do something , and all they do is Send you a letter stating how much they owe You , well that parts right they do owe $ 143 But do they really wanna pay me , no not really They just dancing me around . All theses so Called supervisors all day one thing and do Something all together different . I'm gonna keep on them till they finally pay up . Will I ever Use Verizon again. NEVER. read more

Not very helpful and the staff member I was with was rude. They want us on their line but once we are- they are hesitant to resolve issues for us because they're "salespeople". Just find a deal online. read more

Came to this Verizon location to trade in my iPhone 13 Pro Max for the new 17 Pro Max. The employee (I believe his name was Will) repeatedly told me they "don't do trade-ins" -- which is funny because every single time I've upgraded my phone, I've done a trade-in through Verizon with no problem. On top of that, I've always paid for my phones in cash, but he claimed I could only do that if our monthly bill increased. He then quoted me nearly $1,400 for the new phone and said our monthly bill would go up. It made absolutely no sense and felt like I was being taken advantage of. I ended up going to the Apple Store in the mall, and the employee there explained that Verizon reps work on commission -- which explains a lot. I got the iPhone 17 Pro Max (1199 or 1299 before tax I believe), protector, extra chargers, other accessories, activation, fee, and everything else for around $950 total (had about $300 trade in value from previous phone also). No games. No weird pricing. No pressure. Honestly, save yourself the headache and go straight to Apple if you want to upgrade your phone. This experience was enough for my husband and me to start shopping for a new carrier altogether -- paying $200/month for two lines is ridiculous when other carriers are charging around $80 read more

This place rocks and team members Will and Brian stopped me from switching carriers!! I got hit with a big charge despite trying to return home internet equipment. After fighting with customer service all day I went into the store and they fought for me! The reps at this store are really awesome . I am really grateful for their service. read more

My experience at this location never disappoints. Veno was amazing and so was his Managers. Veno knew the answers to all of my questions and assured me since they didn't have my item in stock at the Natomas location he was able to get it delivered to the Natomas store the next day for pick up. Thank you Verizon Team! read more

My cell phone charger recently and suddenly went kaput. This time I wanted to buy a Verizon branded charger. In the past, those worked like a champ for me. My last few chargers were online discount purchases. Before hopping in my car to head to the shop. I wondered if my local Verizon shop was open. I called... just a recording advising to look up additional info online. So I did. The shop is encouraging shoppers to set an appointment online, not encouraging walk ins to limit the number of customers in the store to properly social distance. Also they encouraged online purchases with options of a store pickup. If the item is in stock and purchased prior to 2 pm, the item will be available for pickup that day. With my battery slowly draining, I purchased the charger online. I got a reply text within 25 minutes to indicate my item was ready for pickup. Great! Before I left the shop, I opened the package to test it out. D'oh! The charger was the wrong size even though I followed the online size/model chart. No problem. The staff checked inventory and got me the correct charger. He refunded my other purchase and rang up the correct charger. Easy peasy. Before I left the store, I charged my phone to verify it was a charger issue and not a technical phone malfunction issue. Whew... the charger worked. Great customer service! Awesome attitude!! The staff is definitely taking COVID precautions seriously. They limit the number of customers in the shop. The front door is manned. Walk ins were welcomed when I was there, since there weren't that many customers at the time. Folks are spread out within the store at the different counters for social distancing. The counters have acrylic dividers separating staff and customers and sanitizing hand lotion. All staff were wearing face coverings/masks. I noticed all the customers were wearing masks as well. #verizonnatomas read more

Verizon - Mobile Phones Near Me - Sacramento, California

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I came into Verizon with the need of several things, and all of which they helped me with. I checked in and a Verizon associate named Looie asked me how he can help me and proceeded to offer me water or coffee and listen to my needs He went over several options with me, and although it took me a day or two to decide, I finally made my decision and went back and he once again helped me upgrade my phone and get a phone as a Xmas present. There wasn't a lot of customers at the time so he actually took the data from two other phones and was able to transfer them all over. He went beyond what you would expect. I think that Verizon is pretty lucky to have someone like Looie working for them, representing them to the fullest with a smile on his face and an ear as to what your concerns are, and what you have to say. Great staff and a Great experience ! read more

Leaving such a high review only because of an employee, Isaiah. I went in asking about switching from AT&T to Verizon and they were having an outage but he stuck with me and gave me a print out etc. When I was ready to switch I came in and asked for him. He stuck with me through the entire process which took several hours, answering all my question and was a pure star of customer service and satisfaction. I had to go back the next day to ship a phone and we constantly ran into issues, however Isaiah took care of everything. A week later I went back to activate the shipped phone and even though he was helping/finishing up with another customer, he started working on my stuff as well. I can honestly say he's the reason I decided to stay with Verizon after all the issues we encountered trying to set this up. He knows what he's doing and he doesn't push you off because he's off the clock or he needed to move on to another guest. Highly recommend going to see him! read more

Service was great , they had my phone for two days and a younger employee got in my face and continued to be loud and argued with me ,, extremely unprofessional and rude , me or my family or my company will now go back their again!!!!!!!! read more

Service is generally good but this space has been redesigned to sell and it's not comfortable for customers at all. All of the hard surfaces make it hard to hear. There isn't enough sound deadening material to quiet the conversations. Then there is the furniture. They swapped all of the furniture and replaced it with these hard benches designed to keep you standing and to shop. So if you're in here for a bill or tech support, you're more likely to walk out with an unplanned purchase. read more

Verizon - Be uncomfortable while you wait. - Mobile Phones Near Me - Sacramento, California

Best experience with Verizon ever! I was in and out with a new phone in less than 15 mins. The person I worked with (I wish I remembered his name) was not pushy or trying to sell me all the add-ons. This is the first time I have had a positive experience at a Verizon. Hopefully other Verizon stores will take notes. If you're looking to upgrade your phone, this is the store to go to. read more

I am very disappointed with the person named Alacia at the Verizon store in natomas. I came with the simple request to change my welcome greeting on our business phone, however, she messed up our phone line so bad that our phone was not receiving calls and text messages. I called her and she fixed the calls but the text messages were not fixed. The last straw was that she completely disconnected our business phone and left us over the weekend without working phone. She promised she will work on weekends to fix it and now she ignores my messages. Do not let Alacia close to your business phone. This is disaster. We are loosing clients because Verizon rep messed up so bad. My business phone still not working. read more

The guy name MAX in this store hook me up to upgrade my iphone to samsung, very helpful man. I had an awesome deal on upgrade which is i choose the better service and verizon offer me a really good amount for trade in value with my phone and also a discount as well. Definitely recommend this place for an upgrade. read more

I walked in behind a woman and a staff who was busy had to ask another staff to help that woman otherwise she would have stood there. When it was my turn, there were 3 staff left and they stood around. They saw me but made no effort to come up. Until that same staff (who was still talking to two other people) asked them to help me. The one staff reluctantly walked up. He greeted me but as I presented my questions. He answered them with an attitude. As though I should have known. Very displeased with your customer service. If I knew the answers, I wouldn't have the need to walk in. Think about it when you help your customers. read more

This location was great and had good stock. Shoutout Luis for getting me right with my new phone.

I came into this location today at about 2pm to pay my bill and inquire about upgrading my plan, as I walked in the door there were three associates talking and standing around at the front, I told them what services I needed and the told me that I had to use the self serve at the back.. I've never used this machine, I told the associates this, and they said it was simple and continued their conversation, the process was not straight forward, it required authentication that I did not have on hand as I've always signed in with an associate.. I attempted to ask for assistance and was ignored, ended up just leaving, absolute waste of time, terrible customer service and not at all like the rest of Verizon! this is the first time I've had such an issue, it's worth driving to the next nearest! read more

Everyone is so kind of thank you for making it so easy for me to switch to metro. Yall are the best.

I received outstanding service from Mason, who was friendly, relaxed, knowledgeable about iPhones and accessories, tech savvy in selling me an iPhone 13 and transferring all my apps and data from my old iPhone 8, and very personable in what took close to 2 hours. The store supervisor met me as soon as I walked in and connected me with Mason once I told him what I needed. My saga was that I thought I had upgraded online but my pickup location and the sales agreement were canceled without explanation. So I decided to just walk into the store and hope to get in-person service, and I did! The best. read more

Worst customer service! I was told the wait was 15 minutes. 45 MINUTES later I got a text message saying they were ready for my appointment. I walk up and they IGNORE MY EXISTENCE until someone finally says "I'm up next." At that point, I just said goodbye and walked away. Learn to respect a customer's time. All I wanted to do was trade in my phone and buy a new phone for a Mother's Day gift. read more

Once again, I have been screwed over by Verizon. In a previous post I talked about the difficulties I have been having between never getting the promo I came to Verizon for and my daughter service constantly being shut off even after " setting up auto pay" I now find after another shut off that auto pay can't be set up with debit card I'm being charged a deposit to get my daughter phone line on due to shut offs. I tried to prevent that I was lied to about being on autopay. I was only told about the deposit after I paid yet another shut-off and reinstatement fee, bringing the total to 252.86. That's counting the 25.00 I'm being charged to reconnect or the 20.00 for making a payment by phone. I don't trust you anymore Verizon, T MOBILE! What you want to offer me? read more

Folks, if you are in network with Verizon and are having phone issues...do yourselves a favor, avoid this location at all costs! Truly abhorrent behavior displayed from one of their in-store reps today, I believe his name was William. This kid has a serious attitude problem, he was reluctant to help with any of my inquiries, tried routing me to their 1-800 number and sending me out of the store to fix it on my own (DIY style) multiple times instead of actually helping me. He made it as apparent as he possibly could to me (through his words, actions and extremely long/loud sighs) that I was inconveniencing him (While he was on the clock, at work...? LOL.) I finally had to explain that I came in to the store for actual help with my device, if I knew all the answers and hadn't tried it on my own for hours at home, I wouldn't be there in the first place. He got sensitive and frustrated, clearly cannot handle a role in customer service... Someone else finally came over and helped me and sent him on lunch. (He clearly needed some food in his tummy, with the absolute fit he decided to throw) The second individual who helped me was respectful, kind and straight to the point. Got me the phone I needed and answered all my questions with ease. I believe these people work off of commission so my greatest hope is that the person who ACTUALLY helped me and POSITIVELY represented their employer is rewarded for their efforts and expertise shown today. Honestly, if me asking you to do your job provokes that kind of attitude and response, you are too fragile of a being for customer service or to represent this business. I looked at the reviews from recently and it seems there is a pattern of this person leaving a lot to be desired in the customer care department. Shape up, Verizon. These people are driving your customers away. We will be switching networks when my 60 days of new phone usage has ended, I only pay your prices because you still have brick and mortar locations with human reps who can troubleshoot, but after going in to your store and switching my account and being treated like this? Never again! I am DONE and its only day one. read more

My sales rep Candy was amazingly helpful with transferring all my numbers from ATT. After visiting Few stores And reviewing coverage I decided that Verizon offers the best coverage for my business. Thanks again Candy for all your help in making the transition an easy one. Ramesh read more

Can someone answer this for me? 11/30/20 I was online on live chat with a wonderful gal named Ariel who was helping me purchase a new phone I even changed my plan. The problem came when I tried to make payment with the link she sent me. It kept reloading finally it look like it went through... tried again looks like it went through my card company calls they declined the purchases as possible fraud so she sent me a new link kept reloading then I lost Ariel. So I got a new agent who told me I didn't qualify for the activation discount because I had to do it online... huh I am online he said no you need to do it by yourself self that makes no sense Ariel quoted me $55 pay today and the guy I don't know his don't recall him giving it to me quoted me $88 pay today. How is that, I cant have a discount because he helped me order, what kind of customer service is that? No I did not get the phone that's a big difference, especially when you've taken a pay cut because of the pandemic. read more

Verizon - Text that said amount due 10/1/20 made me believe I had extra time to pay phone was shut off 9/14/20. - Mobile Phones Near Me - Sacramento, California

Well I'll tell you. Once upon a time I got up and at work I herd about A Oakland Raider player signing autographs at the store in Natomas. I couldn't believe the story! I have a Verizon phone and I like the Raiders so I went and the staff were too friendly and made me smile that my cell provider had the autographing session with Jones. Best cell carrier ever. Including past life's too! read more

Verizon - Go Raiders! - Mobile Phones Near Me - Sacramento, California

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All I wanted to do was switch my phone out for a new one......There were notes on my account dictating EXACTLY what the people at the store needed to do. The store manager, Reuben, said he would not wave my activation fee after being a loyal customer of Verizon for 18 years......AVOID this HELL HOLE like The Corona Virus! Rueben SUCKS!!! I called customer service and the honored the prices that were originally quoted to me and told me there were notes on my account IF Rueben or his minion could have been bothered to look that up.....They did not...bunch of idiots!!!! read more

Had an appt. To transfer information to my new phone Elizabeth the rep was so unfriendly and rude after paying all the frkn money I did on my phone I would think they'd have professional, friendlier reps at least never will I return! read more

I was a little nervous coming to this place because I read the Yelp reviews and rating but took the risk. At first there was a problem with the sign in upon arrival into the store, but huge shout-out and kudos to Elizabeth for helping myself and my wife out today. Even thought it was close to closing time, while she was inputting our information and upgrades, she treated us like family/friend vs. just a customer. She even kept the good vibes (convos) going until past 7PM unlike other places that rush the customer. Appreciate your positive vibes and help! Definitely a valuable team member. read more

I purchased a 8800L Jetpack and the prepaid unlimited data plan. The 8800L overheats and shuts off. It will not update its software. I bought it in May of 2019, so it is still under warranty. I just spent an hour at the store and: - Verizon is unable to fix the problem. - Verizon treats pre paid plan customers as second class citizens, keeping me and the store rep on long holds on the phone. - Verizon is not willing to stand behind the equipment they sell. In spite of being under warranty and having new units in stock, they are not willing to exchange my device. While I thought Xfinity/Comcast had awful customer service, Verizon has them beat. Glad my phone is on TMobile...their service and pricing is much better!! read more

I am impressed their customer service. Greetings at the front door was a great start. Listening to my issues and providing credible advice was the second great impression. And, finally taking control to resolve my issues. read more

I had been having issues with the audio on my phone and had come in there earlier and received little to no help with my phone problem. Second time around I had the pleasure of working with Mikayla. She took the time to not only make sure my problem was solved but also took time to solve it her self. The store was getting ready to close and she worked with both myself and my mother to make sure we left happy customers. A true example of a stand out person and employee. Highly recommend working with her for both phone maintenance and purchasing needs. 10/10!! read more

Ordered a phone for in store pickup. Just picking up a phone. And they didn't receive and email yet confirming order. I show order number and they don't have it. So I spend my time waiting to pickup a phone. They're available waiting on me. They aren't too busy to process the order. It's Verizon and their process that needs to be worked on because why am I waiting a hour to get a phone that's in a box. Just don't pick pickup and expect to pick it up same day. read more

Verizon is charging my bank account and I don't have any services with them. The only way to stop the charges is to cancel bank card. Will never do business with them again. Update: Changed rating from 1 to 2 stars thanks to Chantel, rep on their customer service line, who helped resolve the issue above. Thank you for taking the time to figure out the issue and help me resolve it! I had to call back after my refund posted to have the service totally disconnected which I feel is another flaw of Verizon. Why do I have to call back after the refund posts to disconnect the service? Why doesn't Verizon have a systematic approach to disconnect the phone on their end? Thanks for the response to my review Verizon but that did not help resolve my issue either only Chantel did, kudos to her. As a result, I still feel the same that I will not be patronizing Verizon!!! read more

Not impressed with this store at all was totally rushed through my setting up my iPhone and watch today. Got home and had to call 611 many times regarding setting up things on both my phone and watch. Will stick to calling customer service won't bother with the store. read more

I've been with Verizon for years even back before it was Verizon and was Airtouch Cellular. I like my service and have never had any problems. (Knock on wood!) I'm not the "techie" type and therefore I always seem to be a step or 5 behind all the new cell phones and hype. I usually upgrade about every 2 years or so and it was that time again although I was trying to hold out longer. Umm yah. My cell had other ideas and this week decided to leave me. I really thought it was just playing dead, but no, it was gone. (Moment of silence please) What is one without their cell phone? It was my main phone and I'm textually active so my needs were pretty simple. I did some research and asked around. My brother swears by the Droid but honestly, I find it very intimidating. I walked into the Verizon store yesterday afternoon, put my name on the list and hoped for the best. A few minutes later, Alexandra called my name and inquired about my needs. I was forthright in telling her that the Droid was beyond my comprehension and she understood. It was down to 2 phones, one being a multi-media and the other a smart phone. The smart phone won. She set me up and made extra copies of the receipt and the UPC label on the box to send for my rebate. She even had the self-addressed envelope. All I had to do was put a return address on it and slap a stamp on. Very cool! I was in & out of the story in less then an hour and although I spent the rest of the night messing with my new toy, the process was pretty painless. Thank you, Verizon Wireless & Alexandra for making purchasing a new cell a pleasant experience read more

I went to this Verizon store last weekend to exchange my new HTC Thunderbolt because it was randomly rebooting. When I walked into the store they seemed friendly but when I told them the issue they first tried to send me away by saying that I need to call the tech support and do a hard reset on the phone, even though I told them I have already done the hard reset. I told the guy that it has not been 14 days yet and legally I can return/exchange the phone with no question asked but they gave us the phone number of Verizon Tech Support and told us that they cannot return nor exchange the phone you have to call the Verizon. I came home and called Verizon Tech support and the guy was very helpful and he was surprised that the store told me to call and told me that they can't return nor exchange the phone. So he put me on hold and called the same store and they agreed to return/exchange the phone for me. I was very disappointed with them because I am a new customer and paying more than $150 for two phones they should better train their employees with the return and exchange procedures. I was very disappointed with them that is the only reason I registered with yelp so I can give them a review and warn others about the customer service. My advice for all the future Verizon customer is "DO NOT BUY PHONE DIRECTLY FROM VERIZON" YOU CAN BUY YOUR PHONE FROM WIREFLY.COM OR AMAZAON.COM FOR MUCH CHEAPER PRICE AND NO SALES TAX. TLDR: Worst customer service I ever got. Lied to me about the process of returning a new phone. Really disappointed . read more