Customer service: 5/5 Price: 5/5…read more Came here to get my new wifi router box. The service was fast, polite and courteous. They also hooked me up with some great discounts. What more can you ask for.

I have experienced the worst customer service I have ever encountered. I have spent more than 20…read morehours in the store and over 5 hours on the phone trying to resolve an issue that should never have happened. I originally intended to sign up for internet service but was persuaded to add a phone line as well. Unfortunately, I have now been without the ability to receive calls or send text messages for 14 days. Every day, I am told to wait another 24 hours while the issue is supposedly being worked on, yet there has been no resolution. I have repeatedly been given the same answer without any meaningful progress. I was even told that my options were to purchase a new phone number or buy a new phone. When I attempted to purchase a new phone to resolve the problem, I was informed that this process would also take another 24 hours. This experience has been incredibly frustrating and unacceptable. I have invested an unreasonable amount of time trying to fix an issue that was created during the activation process. I expected a resolution, appropriate compensation for the loss of service, and a clear explanation of why this has taken two weeks without a solution. Now I have a new phone number and have lost my number that I have had for 20 years.

@Xfinity is a horrible company! I would leave a minus 10 stars if I could…read more We have been customers since the inception when it was known as @Home.... 37 years! Every year their prices have gone up and up and I had to call and beg for some consideration for lower prices. Every year they gave me perhaps a $20 reduction....maybe! And they made sure to lock me in to a 1 year contract. This year their triple-play (phone, TV, internet) has skyrocketed to almost $260/month with a 1 year lock-in. Dutifully I called again. The savings this year? $0.72. Yes, you read that correctly. A whopping seventy-two cents a month. I cancelled the phone and TV and kept wifi until I can get a decent price to sign up with another provider, likely Starlink. I requested 1,000 megabytes and was told that would cost $120/month for 5 years with no contract. WOW, I should be grateful, eh? I balked so I was told I could have 600 megabytes for $89/month for 5 years, no contract lock-ins. Not happy, but I took it. NOW - I got my new bill and the changes were not reflected. I called billing to complain that I do not expect to have a past due amount after paying the $89 early. After 3 calls I finally was connected to someone who told me my account was up to date, BUT (wait for it) she was authorized to give me 1,000 megabytes for $76/month for 5 years, no contract AND now I can have Peacock Premium streaming, too, all for that same $76. I was stunned. Why wasn't I offered that when I first called? She said it was a 'new promotion.' Yeeeeaaaaahh, right. And I could further lower my monthly pmt if I combine it with bring cell phones to them and have a monthly auto-pmt right out of my checking account. I wouldn't have to worry about a thing! NYET! Today I get a promo call from (701) 787-1190 to offer me a great package of savings on triple-play for being such a long-time and loyal customer. Receiving that call was so infuriating I didn't bother to listen to flunkie-man's pitch. This company is totally disgusting! @Xfinity - here's some advice. Treat your customers properly BEFORE they leave you.

Yesterday at the STE 300 Truxel Rd Ofc, the receptionist, she was not welcoming at all especially…read morethe look on her face when she found out that we're closing our account. Yes, she could have been better, especially to unsatisfied clients who are closing accounts.

Special thanks to Sidney for being able to pinpoint an exact solution to a problem with one of my…read morenumbers on my newly opened line. After much headache Sidney came up with a clever plan to workaround an otherwise big problem which felt like it had no end in sight. I won't go into details but this saved me lots of trouble and even more time. Can't have done it without her. Just wanted to acknowledge her great work.

I've had countless issues with the home sales team with AT&T, so much so that I had to report the…read morecompany to the FCC. However, when I pursued help locally, Daphne was empathetic, helpful and offered solutions and alternatives I could pursue. I've visited the store a few other times for accessories and the young men working in the store have always been helpful and friendly.

Had a broken device and was going to file a claim. However Kayla was professional and honest and…read moregave me real life advice. I ended up going to T-Mobile (reluctantly) but recieved outstanding service from Cody. Something strange is going on when a consumer receives Good service from 2 different organizations in the Same Day. Kuddos to Verizons Kayla Props to T-Mobiles Cody.

Today I went into the location at Natomas which I've been to several times before. This most recent…read morevisit today was for me to turn in my old iPhone 16 Pro Max since I upgraded to the 17 Pro Max. I will say the process has been an interesting one not by any fault of anyone at Verizon wireless. It's just the whole system upgrade process. However, today, I have to say that the same Verizon rep who helped me when I came in about over a week or so Ago was there today to help me and literally went above and beyond. Janet is the true MVP because I have three devices two of which are active and I was turning in the one iPhone today. What should have been a simple process turned a little extended really to no one's fault but for whatever reason initially I forgot my password to my iCloud access so that we could proceed with erasing the phone I was turning in. So I had to give it the security grace period, and come back so I could finish the process. No problem I came back, and Janet was there to assist me again! I have to note that she was super friendly and kept her level of professionalism extremely high during this long process. So once we had the password issue corrected, the process to erase the phone from my account took a bad turn when the wrong phone got erased but no worries. The phones were backed up. We were able to fix it, but it still was an issue erasing the iPhone 16 Pro Max for whatever reason. Janet suspected it has something to do with the Wi-Fi not being so strong, which turned out to be really the reason because we had everything ready to go at this point. Her coworker I can't remember his name, assisted us and literally he touched the phone and tapped it and then boom five minutes later the phone was successfully erased. Janet even assisted having me contact customer service on the phone because I needed to remove a device and line that don't get used at all that was done successfully. The overall theme of this experience, even though I was at Verizon probably longer than I wanted it to be was the fact of how I was treated and I've been coming to that location for years I can't recall ever having a bad experience. If I could give Janet 10 stars alone based upon her customer service I would.

We used fortis as our IT company for the last few years and hired them to move our server to "there…read moredata center" after 4 months we had our launch date on a Monday. We were shut down for 2 days with computer problems and for the next 2 weeks had nothing but problems and downtime. We told them to move our stuff back to our inhouse server only to find out they actually tried to put us in AZURE Microsoft cloud base . That was never discussed and they decided to to that on their own without any change order and lied and said that's what the plan was when literally we had them in our office and thru emails stating that we are moving to there data center were they have space. Our software at that time was not going to work in that platform due to the amount of data. We decided after all the problems to cancel our service to only have fortis strong arm us and held us hostage. We disputed a $1900.00 charge for services they were charging us but not providing and finally after a back and forth with them we agreed to pay as long as we can get our credentials and then they said they were going to audit our account. The next week they sent us a bill for 8,000 dollars for magical tickets from 2 years ago ,gave us 24 hours to pay or they would disrupted out ability to work and that is exactly what they did .block our staff and took over our computers. We ended up paying them 10,000 as basically ransom. They are dishonest and they claim to be there to protect you from viruses and people taking over your computer but they are the ones you need to worry about. It has been 2 months cents our cancellation and guess what ,not one computer problem except from the computers we bought from them . So weird that having the "big IT company with multiple calls to fix computers to not having any problems at all says a lot. The light at the end of the tunnel we also cancelled our VoIP and found a new vender that was less price and more features and we are not paying 2400.00 a month to them for there contract. It was a blessing that they performed so poorly as we found better solutions. If i can save one person from this nightmare and them using a company that will charge you for services they are not providing then this review is worth it. If your looking for a honest IT Company they are not it. you can look online and see this is common practice for them.

I had a very persistent string of virus warnings flashing up on my screen. It was really…read morefrightening as it looked like an attack. I called Fortis and Dustin instantly signed into my account and stopped it. I was so grateful. Thank you so much for such great and immediate response.

I actually love SureWest...at least I would love to love them. The problem is, my Internet drops…read moreevery 5-10 minutes for a 30 seconds or so. They have sent people out and given me just about every excuse imaginable. I keep hoping they would resolve this problem, but I've lost hope. What could be a great company just isn't going to meet my needs. Dropped ISP service is about as convenient as a colonoscopy exam.

The internet service is pretty good, when it works. The installer did not go with my request for…read morewhere the modem needed to be for our computer. And he put a hole in the exterior stucco placing the wire in a place we had not agreed on. Now they tell me it would cost $59 just to have someone come out and give me an estimate for fixing or moving the line! Although I must admit that the hourly rate of $79 for an installer to do additional work is reasonable. The service is plagued by disconecctions. Which is very hard for someone who does computer work and relies on that connection. It is going to be cheaper to pay the termination fees and have, eww comcast, come out and do a free install. Of which I will be sure to be present for to ensure it is installed properly and to where it is needed.

Tou L. Ly was amazing! Finally, frontier ran new underground fiber for us out here off Grantline rd…read morean we are super stoked. Before fiber we had 9 mbps now we have 900 download speed an 700 upload speed (May have those switched) but Tou had to dig to the underground box where the boar operators installed the fiber an he pulled new fiber through our conduit (thank the lord we had existing conduit) he installed our new modem an got us set up! It was a hot day an he made it happen! We've had a lot of frontier guys out here but Tou was the best! Top notch service an made sure we were up an running on multiple devices. Can't say this enough, Thank you Tou!!!!

I haven't even gotten to installation and already want out!!…read more 1. The reps that knock on your door to convert you are pushy AF. Young, rude and pushy. 2. We finally agreed and got scheduled for a tech to come install. 3. Between 1pm and 5pm they said. We Waited all day and the tech never showed up. We called customer service. Customer service said the tech attempted 3 times and nobody answered door. (My anxious ass was home all day with my door open with screen door. 0 knocks. ) He put us on hold and said he would find a tech to come out. Never returned from hold and phone just hangs up. We waited for a return call. None. 4. 30 mins later we called customer service again to ask to cancel, at this point. She refused to accept and kept trying to keep us on, mini threats of "I'll notify my supervisor ".... We said we just want to cancel (like 15 times). After 15 mins of back and forth she offers a $50 discount . We refused and firm we want to cancel. She finally put us on Hold , came back and said ok supervisor approved your cancellation. What a headache company.

The vast majority of the time when you visit University Wireless you get to deal directly with the…read moreowner, Frank, who is courteous, communicative, and dose quality work and bargain prices. He's been "My Device Repair Guy" for atleast 5 years now, and he has earned a 5 star review from every trip I've made to see him.. I'm consistently breaking my ancient iPhones in various ways, and he's always able to accommodate me, his repairs are always of good quality, and he even did some work outside of his wheelhouse customizing my Steam Deck for me and did a good job with that too.. I believe his establishment also sells used phones, phone accessories, phone plans, and cyrpto too if your into that sorta thing. Screw going to the national chain for these services, Franks the man, he's nice, he's local, he's got your back. Pay him a visit, give him a try, you wont be disappointed, then you'll have your own Device Repair Guy too! =]

I brought my Apple Watch to be repaired, I thought that my watch needed a new battery and a new…read morebattery is over $100. When I brought it in, the owner immediately put the watch on the charger and he says, give it a few minutes. The watch actually started to charge on his charger and I actually didn't need a new battery, it just had drained completely and it needed some time to start charging again. I was very grateful and thanked the owner for being honest and not trying to just take my money. I would highly recommend University Wireless.

I visited this location earlier this week due to complications with my account and Milo assisted…read moreme. He took his time to understand the situation and guided me through what he was going to do and get my home internet back up and running. In addition, he also helped me set up a mobile line. Throughout the interaction, Milo was very polite, understanding and did not try to upsell me. On top of that, he told me to follow up with him via text if there are any issues or if I had any additional questions, which I truly appreciated. I also noticed his team assisting other clients and they were all so genuine and respectful! A huge thank you to Milo for resolving my issue and being such a gentleman!

Nearly two years of billing hell after they told me my account was closed…read more Closed a mobile line here in November 2024 - manager confirmed no further charges after December. Instead I was billed monthly for over a year and eventually hit with debt collection notices for a balance Xfinity's own support rep confirmed in writing didn't exist. Turned out they'd sold me a second bundled line without ever telling me my original line needed to be formally closed too - both phones sat unused in a drawer the entire time. When I pushed for a fix, I was told the decision was "final" with no further escalation. Based on Xfinity's own community forums, this isn't an isolated mistake -- it's a recurring pattern with other customers too. Filed complaints with the FCC and CFPB. If you deal with this store, get everything in writing and don't trust a rep's word that an old line is closed.