Buyers Beware: Terrible experience, this was not our first home purchase and they made it the most horrific one. Chris B. and his team were very slow, we almost lost the earners money 4K+ when they could not have the paperwork ready at closing. I think they did it on purpose to hook us up with the worst mortgage terms possible: high interest and a clause to pay them 5% if we pay off in less than 5y. They also did not accept our Home Insurance company and forced us to get into their local home insurance company, which they paid upfront and we are forced to stay 4 months into. Terrible, terrible experience!!! read more

I wouldn't reccomend Supreme lending out of Buffalo, NY. It took over a year to get absolutely no where. Five credit pulls later, numerous fees, un-returned phone calls, and being cleared to close for 5 months. I decided to proceed with PrimeLending out of Rochester, NY. Start to close roughly two months. I can't say how incredible the process was with Prime. read more

This & other loan companies are continually calling me, 5 tomes a day on average! Different phone #s, a variety of area codes, all same message, we want to finalize your loan. no way this company is legit. Very annoying, I do not have a loan application with anyone. I had to give it a star but it should be negative 100000 stars. God forbid one of my family members or friends get seriously ill &I am waiting to heat from a Dr & this scammers are clogging phone lines read more

Will sell your loan before your first payment. They make there money upfront. Find a bank who will service your loan. Don't expect to get the best rate. read more

If I could give these guys a ZERO STAR rating I would. I'm the seller for a buyer using Supreme and Supreme has dropped the ball 3X now. I extended the closing a week to give them more time to close the FHA buyer, then they closing was completely missed with no real explanation. The contract terminated as a result, but Supreme ensured if we could get another extension through Labor Day weekend, they could close the following TUE. Guess, what?!? Didn't close again on the following TUE. Now they're asking for another day to correct a POA document that wasn't accurate. WTF?!? If you're buyer is using Supreme Lending in Alpharetta GA, DO NOT take their financing. read more

Awesome experience from day 1.. kaneasha bullock went above and beyond for all our needs explained everything I didn't understand completely and made this really easy read more

I am from Saint Louis Missouri and I'd like to say this is the worst company ever. Do not use them. Kiara my supposed Lender right now is in Disneyland after running my credit and ignoring my calls and my fiancés calls we had to go on her Facebook page to figure out why she wasn't returning our calls. If she ignores customer calls why even run my credit. I'll never get my points back easily. I wish I could sue for the blatant disrespect read more

If ZERO stars were ever an option, this company would get hands down, specifically the American Dream Team: Danny Salem & LeeAnn. Best practice from them is delayed responses and excuses. The worst of 3 home buying experiences. We should have followed our first mind and went the other lender. Glad, our mortgage has been sold! read more

warning!!! do not use this company. they let an illegal sale of a home go through with zero permits and no certificate of occupancy. they were supposed to obtain c.o. 5 days after closing and never did. we are now stuck in a home loan they should have done there due diligence on and did not. completely failed us as a client. (only gave one star because i couldn't choose zero). this was also through usda and the appraiser they hired stuart saunders, should have never appraised the property at what he did. not one person/company involved in all the process involved in buying this home did their due diligence in this matter. after emailing and talking to them about what happened they also offered zero help to fix this wrong. read more

unwanted automated unsolicited calls to my phone daily! I've opted out and these bastards keep calling. Unprofessional and annoying! they need to stop bothering before I visit their office and it won't be nice! read more

I was excited to call Ricky, I heard an ad on the radio, The ad state Ricky could help me purchase my first home, I explained my situation to Ricky he ran my credit w/o my permission. I was told I would get a consultation the next day and get started on figuring out what route to take to get my credit ready. I have not heard from him, his staff Lizzy texted me and promised someone would be getting in touch with me in 24hrs it is now 2wks and have not heard from anyone. I left another message that I would like my credit report because I've gone with another company. Again another text no call and the text said I couldn't have a copy of my credit. Personal experience with this unprofessional company, rude, and they lie. I believe by law they have to give me a copy of my credit report. read more

I will not be sending anybody I know to these guys. I spoke with Julio Chavez, and agreed to meet at 9. He was late and he didn't answer my calls when he was late. We waited an 1 hour and half. He wasted our time and gas very poor, not professional at all. So if someone sends you to these guys just know they won't be on time sad. read more

We had a very good experience. The personal are professional and friendly. Took about 10 days longer than we were originally told but nothing to bad. Overall Recommend read more

Where do you start the lies the unprofessionalism of this organization or the all words no action Stop right here don't hire this company to finance your dog house They will promise you the world and then lie why it didn't happen even say I didn't say that so if you hire them be warned read more

Please be cautious of this company. This company and staff will promise you everything just to get your business. I worked with a Steven. A very convincing guy but everything that he told me turned out to be a lie. This company and agent failed to deliver what they promised and put me in a situation where I had no choice but to go with them. If you still decide to go with this company still, just make sure that everything promised is in writing and signed. Based on some research and findings, it looks like one of their branches in Colorado was closed down due to some fraud and illegal activities. I really do believe that this company should be investigated and I will follow up with the Better Business Bureau. Do not trust them read more

Do not use Supreme Mortgage for any loans. They are incompetent and unable to provide the services as noted in their process. This is the most incompetent lending institution out there. Be warned. They need to be reported to banking institutions and the BBB for unethical practices. They make promises and cannot deliver. They will cost you extra amounts of fees and money after they get you hooked. read more

I am an insurance agent and I often help people with their home insurance and I send it over to the lender(s) at Supreme Lending. The clients agree to my policy, they love the coverage, it's tied to an auto policy that is giving them an additional discount. Then, Supreme Lending (I have caught two lenders doing this) will send the clients private information over to their insurance broker - with no consent from the buyer. Then, they will write them a crappy policy, usually bad coverage and high deductibles. Their broker actually BINDS the policy without ever speaking to the client, and sends it to the lender. Then, even though I have sent all insurance docs to the lender, they FILP the insurance at closing, so the WRONG policy is paid at closing. I know this because on 4 different occasions, I have called clients after closing and said, hey there, I notice the policy didn't get paid yet, did you close on the date we said? They say yes. Then I follow up with title and title apologizes and says there was a completely different policy sent to closing and it was paid. I call the clients, tell them, hey, if you found a cheaper policy, no worries at all, but just trying to find out why this didn't get paid. EVERY TIME, the clients are FURIOUS, they gave no consent for the terrible insurance policy. In the end, my policy gets cancelled for non-payment and their rates on auto insurance also go up because they no longer have the bundle. I have confirmed with multiple clients that they NEVER even talked to the other insurance agent or consented any other insurance was bound for them. I don't know if Supreme Lending is doing this because they get kick backs (when the insurance agent pays them money for every policy they bind) or if there are DTI (Debt to Income) issue where they can't make them qualify, so they put in place cheap/terrible insurance to get their DTI down. Even the DTI doesn't make sense, because the most recent case I have of this happening, the other insurance policy was actually $2,000 more expensive so it doesn't even make sense - luckily the buyers and the realtor caught this when they received DocuSign from a company they never heard or or spoke to. Watch out for Supreme Lending. If they are willing to do slimy, unethical things regarding something as simple as insurance, no telling what else they would do and I would not trust them with my home loan. read more

In over 15 years and hundreds of closing working with supreme lending has been the worst experience in my life. I placed two clients with them and after repeated calls with no follow up I've had to drive to their office on 6 different occasions to get updates. The first files now 33 past the original close date has yet to close after supposedly gone through final approval and approved now for over a week. My second file did finally close 8 days late. This company is truly a joke. Lots of promises but no delivery. read more

This lending group was the worst experience I ever had. Do not use Sandy M! You will regret using this company and her as a loan officer. They are not transparent and I would have not caught their lies if I did not read every page of the 200page closing documents. I know most people sign and don't read, so please beware. I would give Zero stars if that was an option. read more

The worst lending company I have had the displeasure of working with. After explaining I was going with a different lending company yesterday they still ran my credit, and again they did it today! Do not trust them! read more

BEWARE!! Phil Young with Supreme Lending tried to argue the lender does not receive/dictate origination fees (after doubling them from the original rate I was led to believe was 'locked'!!) The very same day a new lender provided me almost the exact same official loan estimate (same fixed interest rate, slightly higher home insurance fee/escrow) with ZERO origination fee ('points') saving me almost $5000 compared to Supreme Lending! Save yourself from undue stress - DO NOT use this unethical lender! read more

Can I just say.... SUPERB!!!!! I can't say enough about this lending company!! Thank you Christy Decelles and Jennifer Hansen !! You girls rock!! Not only did they go out of their way to make sure we got into our dream home but, took their time to explain the whole process ! Not the realtor only understands mumbo jumbo, but the language first time home buyers do! Made it so very easy! I definitely recommend this company to all friends and family. Thank you guys for making this easy for us! read more

I I just bought my first house to supreme lending didn't realize how long the process would be Jennifer at many times made it easy for me to understand what the process is yes I'm a hot head sometimes when we leave in a fast-paced world when we want fun things done quickly but I do appreciate all the help that supreme lending did getting me into my first house is a long journey and it feels like I have a thousand pounds off of my chest Jennifer was very patient with me and my wife I know I bugged her at times and called her all the time why you know what situation isn't she had no problem getting back to me from the bottom of my heart I think supreme lending very much read more

Ricky Miles is a fast talker who doesn't care how he makes the deal, just as long as he makes it. He is arrogant and unable to admit when he screws up. He never explained anything, my realtor had to explain step by step everything. I was finally fed up with it and went to another lender where Ricky then proceeded to send me texts over and over blaming me for him not explaining terms for the loan. Supreme lending may be a great company but I would avoid Ricky and his team. **update** I'm curious as to what logs you would be referring to? Logs ricky kept or actual phone, email and texts? I have my phone records and all my text messages and emails from ricky and my realtor. My realtor would tell me she would continually tell Jennifer and Ricky to call me about this and that. Ricky told me several times in emails and texts (which I still have) "I will get back to you in 15 minutes" where I then had to text him the next day to ask what happened. AND my realtor is not the one who went with a different lender as you stated. I went and found a new lender because I was tired of not getting stuff explained. My realtor literally explained everything to me until I went with a new lender who I talked to daily till the deal was closed. read more

We just bought our first home with Supreme Lending and had a wonderful experience. They took the time to understand our situation and matched us with the right loan structure. Thank you!!! read more

Supreme Lending helped me through the entire process of buying my home. I was a first time home buyer and they held my hand and helped me understand the documents and explained everything to me. They were very kind and courteous and took care of everything immediately! I can't say enough good things about the people who work there!! Top notch for sure!! read more

I was referred to Supreme Lending by my employer and I couldn't be any happier with them. Even after being disqualified for a FHA loan, they found a way to make it work! Jenny Jones is hands down the best person I could have had during the process, she was always a call away and willing to answer the million questions I had. My fiancé and I are loving the house and we'll definitely be referring people their way. read more

I wanted to say stearns lending team made it happen I had 3 homes that were given back in 2008 I have work diligently on my credit since then and paid my rent on time; needless to say I'm a happy home owner! Yes it was hard to type letters explaining my situations to underwriters and provide documentation along with working dinner sports, kids, ect but it's all worth it now that I'm BBQ in my own back yard and not my landlords thank you Ricky, Jennifer and the Stearns lending team. Oh yes Laurie with Remax! read more

Worst company ever! Ricky Miles was rude and arrogant!! Wouldn't recommend this company to anyone. I even complained to the corporate office and they did nothing. He totally messed up my closing and when they sold my mortgage my payments went up! They are horrible!! No stars for me!! read more

I just want to say thank you sooooo much to the Supreme Lending team for ALL their help with purchasing my first home !! I worked with Jennifer and Kristen who made the whole process a great experience. Always there to answer my questions, and communicated very well when it came to my home loan and it's process! I've been recommending this team since then and I will continue! Thank you again for getting me into my first home, EVER! I will definitely be using them with any future home purchases.. read more

Stay away!! If you are a buyer, these people will be a nightmare. We spent 8 weeks waiting for a closing because the appraisal hadn't been done. We are the seller, and the buyer's credit was approved quickly. However, we waited over 6 weeks for an appraisal, it came in at the sale price, then Supreme Lending found a problem that they weren't eager to address. They had no sense of urgency. The manager, Rich Reynolds, was rude, uncooperative and refused to address the fact that the closing had been delayed 3 weeks, now is off altogether. He said he would have someone call me, but wouldn't give me a name, after I asked him repeatedly. The manager hung up on me. read more

Thank you so much to the Miles Team and Jennifer Hansen. Being young and purchasing my first house, I got confused very easily. But Jennifer and Ricky answered any questions I had along with explaining all documents that confused me. Thank you for helping me into homeownership! I love the new place! :) read more

This mortgage company is terrible to work with. It's no wonder they have so much bad reviews and when you go on their actual website, all the reviews are great because they only probably keep the great ones and don't put in the negative ones. I worked with two guys named Jason and Jahmal. They seem very friendly at first to help you, but then when they notice that things are changing, as far as what they can approve you for, they feel like you're wasting their time now and they become lazy to help you out all of a sudden. It was too much of a back-and-forth with these two. First, they would tell me that they had a number for me and that everything was fine and then each time they would come back with something else that was needed. Then I was approved for a certain amount because I still was approved and I told them that I would love to continue to purchase a property with that amount, and I was totally ignored. Stay away from them because not only did I waste my time with a hard inquiry on my report, but they also aren't that responsible in getting back to you on time with the results. So I am very disappointed in this mortgage lending company because I had high hopes because of the way they were treating me at first, but then they just didn't care anymore. I pray to God that it doesn't happen often to people because it's not right. read more

Man I have nothing but good things to say about supreme lending! They got me and my family into the home of our dreams the entire process only took about a month. Great team and always kept me informed on what was going on! I would definitely recommend them to anyone I know. Everything went so smoothly and quickly. Supreme is the best !!!! read more

Hands Down the Best Experience in Purchasing my New Home!! The Supreme Lending employees care about you as the buyer and Worked even on their DAYS OFF for me to have a house for Christmas!! I would Recommend them 10 x's over for their Services!! read more

The most horrible experience I've ever had. It started out good with an awesome Loan officer, he made us feel comfortable and at ease with our impending home purchase. Then something happened (not sure what) but he disappeared and our file was handed over to the branch manager. It went from good to bad to worse in the matter of only a few weeks. First, no one EVER answers the phone... In this kind of deal everything is time sensitive. Things need to be signed, returned and information handed over in a timely manner. No one contacted us after our initial officer left for over two weeks. It wasn't until I called five times over the course of two days, I finally got a hold of some one. Then they informed me that the file had been transferred to the manager. They took our money for the appraisal, and then, silence. A week later I tried to call and find out what happened with the appraisal. For three days I called, and called, and called.... Finally I left a not so nice voice mail (my previous voice mails went un- answered) threatening them with legal action.. I got a call back from the manager with in 20 minutes. Very long story short, they delayed and screwed around with our file until we had to push back closing by almost two weeks costing us over 400 dollars more in closing costs. The lack of communication, and over all treatment by this lender has left a bad taste in my mouth for the whole process. I will never buy another home, and I advise anyone whose Realtor recommends Sterns Lending to run very far, very fast. read more

Stay away from this company! Horrible, terrible nightmare! Should have closed our home on the 22nd of September, which was written, signed off and promised...yeah, didn't get keys till 28th of September. Let alone, told me for 3 straight days that I'd get keys the next day...that didn't happen. $1,500 in hotel costs...they didn't cover a penny! The Miles team (Ricky especially) is horrifying, but this is my warning. Stay away. read more

They just sell your mortgage to a bigger company. You work with 3 people after they call you advertising the 500 down option. During the process they've violated a few UDAP (federal banking regulations) during our mortgage process. Ricky sent me an email saying what I would qualify for with their 500 down option that I applied for then when I needed the pre approval letter they told me I didn't then flipped it to FHA. Our closing date was pushed back because their UW needed more documents and they didn't inform me until the day before. They are not familiar with their title company so everything was a mess. They just flip loans to who ever will pay the most for it. Wouldn't doubt they advertise their 500 down and flip for FHA so they can sell to a company like penny Mac. Better off just going through and actual bank or penny Mac directly. read more

I really want to be able to recommend Stearns Lending, but alas I cannot. We initiated an application for pre qualification on a nonconforming loan around March 1. We are 2 years and 7 months past a foreclosure with extenuating circumstances, but aside from the foreclosure itself, we are great candidates for a loan. Today is April 12th and the application package has gone through every step except approval from the Director of the Exceptions department. I've been given various dates by which we would know, including the promise that approval was imminent that day or the next day at the latest. Every deadline has passed. The app has been with the Director of the Exceptions department for at least two weeks and he won't respond to calls or emails from from the agent of this local branch that has been trying to help us. While I'm sure it's not her fault, if Stearns' own agents are powerless to move an application through the machine of this bank over 6 weeks, you should take your business elsewhere. Will edit this review if we ever get a response. UPDATE 5/30/13 Shortly after I wrote the above review, we contacted another lender who gave us a prequalification letter within 48 hours. To Amy Battin's credit, she provided us with a copy of our file so we could do it a little faster. With that lender's prequal letter, we went shopping for houses and found one we liked within a few weeks. While we were looking, I stopped calling Amy every week for updates. We had sort of given up on Stearns by then. After a couple of weeks of no calls, she contacted my husband to say that another lender might be able to help because they had recently changed the guidelines to requiring only two years following a foreclosure to approve a loan. Just so we might have options, we resubmitted updated information and let the process with Stearns continue. Once we had an accepted offer on the property, I emailed Amy to say essentially that it was now or never. She emailed back with another positive response "I might be receiving a loan approval for you!" and requested the purchase price and adress on the property. No approval came. What did come was a private email on May 15 titled "Yelp Review". Apparently another potential customer made her aware of my review and had chosen to take their business elsewhere. She was unhappy and although none of the review was factually inaccurate, she wished I hadn't posted it. Coincidentally, on that same day, "Shania N." became a member of Yelp and posted a glowing 5 star review of this company. "Shania N." has only posted one review and I suspect that she was created to boost their star rating. Two days later, we received a final email declining us on the loan. That decision came 10 weeks after we initiated an application for a mortgage loan through Stearns. We close on the house today through another lender. ***Although I felt I thoroughly explained that we are NOT a typical straightforward loan candidate, Amy Battin felt that it was not clear and even unfair for me to post a review based on our experience. She vehemently maintains that our case is not representative of her usual performance. This is probably true for good candidates without a foreclosure/bankruptcy/short sale or similar mark on their credit report. PROS: Amy was very positive, was a pleasure to talk to and always responded to phone calls and emails within a day. In some weird way, if she hadn't made me believe early on that we were great candidates and that this could totally be done and kept giving us hope week after week, I would have given up and waited until we hit the 3 year mark to apply for a loan instead of approaching another lender. Also, Amy did say that she really went to bat for us arguing our case and calling daily to the people who were in charge of making the decision. CONS: It's never a good thing to overpromise and underdeliver. We heard a lot of "we'll hear by X day" and once even told with excitement that our approval was impending by the end of the day (just gotta get with some guy who's in a meeting) and then no one called back that day or the next. I just think 10 weeks is too long to get a denial. Upon consideration of the whole experience and given that we ultimately did get a loan because Ms. Battin said it was possible, I probably would have bumped this review up to two stars, but since I strongly suspect that "Shania N." is a plant given the timing of her review and lack of review history, I'm going to stick with my one star. read more

This place deserves ZERO stars. The negative reviews are here for a reason and the first indication to run. Not only are they unethical, lying and stating things to "others" and they know what I mean by "others" that are not true or when we said we started the application process or verbal approval to run credit or to submit our loan to others without our knowledge. It was a horrible process to go through and am reporting what they did to those "others" so they are aware of what this company really does. There are laws that must be followed and this place takes the cake in NOT FOLLOWING THEM. Stay clear of this place to avoid stress, anxiety and all. No one here answers their phone or returns any call back timely. For some reason they are always in meetings. read more