Cooper State Credit Union Anthem AZ I would like to…read morerecognize Eileen for providing outstanding customer service. They have excellent communication skills, are knowledgeable, professional, and consistently make customers feel welcome and valued. They are a great listener, take the time to understand customer needs, and explain banking transactions clearly and patiently. Knowledge of products and rates available. Thank you Theresa S

I have been a loyal customer to copper state cu since 2004 when I moved to Arizona. I have never…read moregone to another credit union or bank. Unfortunately last month I truly hate to admit it but I was a victim of serious scam and fraud. It takes a lot for me to admit that I fell for this horrible bull shit and I still don't understand how it happened! I will not get into details other than I was trying to make a Zelle transaction to sell a grill I posted. From the very first contact I received from these people turns out to be completely a scam. Once things were in progress and I had a horrible feeling about what was going on I called the fraud department. They put a stop on my debit card and told me to contact my bank for any additional help or answers to questions. This was a Saturday so on Monday I took the day from work and went to my local cscu. They were very helpful! They contacted the fraud department and the branch talked to them and I talked to 2 different people in the fraud department and gave them all the information and details and gave phone numbers to all the people that were involved. I once again was embarrassed and ashamed and completely disgusted in myself for allowing this to happen!!.. But the woman I talked to on the phone that Monday morning from the fraud department assured me that these people are professionals at scamming people and rushing them and confusing them and convincing them to do what they say. It was so confusing and frustrating. She told me that it's not my fault and they will do their investigation and figure this out. Again, I gave them all the contact info and numbers of these people that I dealt with. All in all Copper State credit Union did not back me up and basically said it was my fault and they will not insure the money these scammers took from me. In total I lost $4000. I have lost 4k of my hard earned money that I will never see again because of my stupidity!.. I just seriously cannot believe that I have been a member of this credit union since 2004 and they do not have my back and still have the audacity to tell me " Thank you for your business and look forward to helping you in the future "...: My world got turned upside down and had to close my account down and open a new one after 22 years and out my money!. Shame on me... *I just noticed that yelp attached this review to the Anthem branch... This review does NOT reflect on the Anthem CSCU at all!! They were very helpful!!*

Had a appointment to open a account, but was late due to a accident on the freeway. The associate…read moretold me in a rude response that I need to reschedule even though I was the only customer in the building.....

Great to have this one left in Anthem. Friendly staff and always helpful to me any time I have a…read morequestion or need assistance

Wells Fargo is unable to give online access to Mortgages. Online access should be a basic; however…read moreWells has permanently "Dissabled Online access to this account".

Even though I have multiple business accounts, here they would not cash a personal check for me,…read moreeven though I had multiple forms of ID and business accounts - horrible customer service. It took a teller, an assistant manager and a manager all to come out to figure this out - in between the three of them they couldn't figure out how to cash the check for me - UNBELIEVABLY POOR CUSTOMER SERVICE. Manager Ally I believe was no help.

Always friendly and professional. Wonderful and terrific in helping me with my banking needs. A+…read morefor customer service!

Virginia, Jacki and everyone at this branch is extremely helpful and welcoming to their customers…read more I recently moved my accounts to this bank because of the warm service I received. It is a full-service branch with many services. Keep up the good work!

Worst Bank of America location I have ever been to. I was cashing a check today . I walked in this…read morebank and a teller greeted me (not sure she is asian or Mexican lady ) i gave her my check and told her I wanted to cash it .She said ok and started me ask me other questions , I got irritated I told her I only want to cash the check .she had a attitude after I said that I only want to cash the check at this time . She said ok then next second she said "no I can't cash it today ."i asked her why ?I am cashed checks for years I have never gotten any problems. she could not explain to me why and called her coworker (Indian lady ) they were whispering, I asked they both why ? All they said was I can't tell you , because the business owner changed in this month . i felt it's been fooled , cuz my mom is the business owner I called her right away ! She said she did not do any changes . So basically the first worker got irritated because She was asking me lots of questions and I told her , no I only want to cash the check today , then she started giving me hard time . needless to say , this location is absolutely not welcome their customers, awful staff , not knowledgeable, even the BOA at carefree is the way better than this one ! that's why they have all this bad reviews on yelp ! They really needs to train their employees to give a better service there !

I love this bank and the employees!! The customer service is very good, and the people are very…read morefriendly and nice. Btw, I wouldn't pay close attention to the bad reviews, normally people who have something negative to say are the only ones who write bad reviews.

Trash so slow only one worker sat for over 30 minutes just to withdraw atms don't even workread more

Since when do banks not exchange money? I came in to exchange some rolled coin and I'm told I need…read morea debit card to do that. Aren't they in the business of money exchange? Why do I need to have an account there to process a simple exchange of money. Makes no sense.

Very professional and polite. I can here to collect some cash. The girls and the front desk were…read morevery friendly and helpful. Making the experience that much easier. They made the process even less stressful because of their clam and easy going approach. Anyway a great banking experience overall I'll certainly be going back this location again soon

Chase, which has more money than God runs this location with an untrained skeleton crew. The girls…read moreat the front counter basically run the show, but know little about what they are doing. Just to have some required account paperwork done, required 4 return visits. Had anyone we spoke with at this location had a clue when we called initially, they wouldn't have wasted our time.

I am ex Wells Fargo customer. Years ago, they started charging me for a billpay service that had…read morepreviously been free. I called to cancel the service only to find they charged me a fee for speaking to someone to cancel the service. Needless to say, I took my money elsewhere and haven't looked back. On occasion, I have checks from Wells Fargo and as there is a location near my house, it is convenient to stop there and cash them. Up until today, they have been cool about it and haven't harassed me too much about becoming a customer. They've followed suit with Chase and now make you go through this ridiculous "check verification" process. The teller sends me over to another teller where I wait in line behind Cowboy Bob who is talking incessantly about his grandchildren. I wait and I wait and I wait. About 15 minutes go by and I start attempting to telekinetically staple the tellers to their desks. One of the tellers notices that I am getting angry and may possibly have a gun in my purse so he sends another teller up to help me. As the guy is verifying the check, he asks me if this is a business check. I say "It's just a personal check." He says "No, what I mean is did someone pay you for a service?" What I want to say: "Yes, I am a very expensive prostitute." What I do say: "It's just a personal check." He then asks me if I'm happy with my bank. I say that I am and he proceeds to ask me why I didn't take my check there. I reply, "Because I felt like bringing it here." We do have a local bank that we don't love. I MIGHT have been open to coming back at some point but if this is how they treat their non-customers, I don't have a lot of hope for how they treat their actual customers. I would hate to think that someone who has every right to cash a check that I wrote them would be put through this kind of hassle. I left before actually stapling a teller to a desk. This is probably the best possible outcome.

I came by here the other day to cash a check and I've never met more friendly tellers (Loria and…read moreHarley) . They welcomed me so sweetly and even made me laugh! AT A BANK! Definitely happy this location is back open.

The staff is very professional and helpful. So convenient since it's in the market I shop at.read more

I was treated poorly and I believe I was even the subject of racism by your employee KRYSTA WIERCK…read moreNMLS 1403008. I deposited 40.00 dollars into a friend's account with a Hispanic surname and I being Hispanic as well, saw how this woman carefully inspected two 20.00 dollar bills. I am a customer and the friend I deposited the money for is a long time customer as well. This is not the first time I see this woman being rude, but being racist is a whole different ball of wax. Also they have awful customer service at this branch.