I wanted to express my appreciation and thanks to John Coats and his entire Team, for the excellent customer service provided, and the attention to detail on my entire loan process. Kim is an exceptional loan processor and gave us first class service the whole time! She was always easy to get in touch with , and with my busy schedule she made the process smoo th and seamless. We moved from California to Arizona and sure enough , John and his team did not just make us feel at home , ( THEY GOT US A HOME) We are so excited to be in our new home and are grateful to John and his team for all the hard work they put in to make our dream a reality. We will be recommending Johns team to our circle of friends and family and will certainly look forward to working with them in the future! read more

John and his team have really opened my eyes to what I have been missing out on. John's professionalism and care have gone above and beyond what I had come to expect from a mortgage broker. John took time out of his day to meet and get to know me without me having to request a meeting. I honestly didn't understand why he was so intent on meeting me in person until we talked. He showed me the importance of getting to know his clients and understand their needs so he can personalize the experience. John is genuine and passionate about what he does and truly cares about his customers and his company. This is not your average mortgage company and I will be referring my friends and family. Other brokerages I have worked with don't even come close to what Pinnacle Capital has to offer. read more

I wanted to write a review and give accolades to Betty Montana of Pinnacle Capital Mortgage. I recently applied with her office for a refinance on my home and was honestly not familiar with the process. Betty not only took the time to answer all of my questions by phone and e-mail (there were many of them), she was very thorough and truly took time to make certain I understood everything about the paperwork and the process. Not only was she knowledgeable and professional but she really cared. I felt compelled to write a review about my experience because you don't meet a lot of people in the customer service industry that show the type of work ethic she emulates. read more

I have refinanced my home two times through John and his team at Pinnacle Capital. Both times the speed at which things moved was beyond what I had been expecting. The staff is thorough in everything they do and when they say they're going to do something, or call you back, they do it on time. Truly, I can say that I have the utmost trust and respect for John, which has been earned over the many years that I have dealt with him. I would refer anyone I know to him without hesitation knowing they will get the best rate and the best service anywhere. It's fun to write a review when I know people will be well served if they utilize John's expertise. read more

We have been working with John while trying to find our first home for over 2 years now. He has always been so helpful and knowledgeable. We are first time home buyers and he has made it a great experience for us. He made sure to always be available for any questions we had, day or night. The whole process was very informative. Johns the kind of guy who always remembers your name and treats you with respect. Which is something you don't find often these days. I will recommend his services to anyone I know who is in the market and I hope you consider using him as well. I guarantee you will not be disappointed! read more

Working with Pinnacle was a great experience! Betty and Kieu are both such professionals. As one encounters different "players" in the home purchase process, inevitably someone is not responsive, difficult to work with, etc. Not the case with anyone I worked with at Pinnacle! The entire process went smoothly - making the stressful process of homebuying less stressful! And, if there had been bumps in the road, there is no doubt in my mind that Pinnacle would have gone above and beyond to resolve the issue. Looking to purchase or refinance? Use John Coats and his team at Pinnacle! read more

John Coats at Pinnacle Capital Mortgage was phenomenal. From start to finish he handled every aspect of my home loan. The entire process was so smooth. I have never had a home loan that was this easy, His employees were always professional and genuinely concerned about my needs. If you are looking for a home loan look no further. I would recommend Capital Pinnacle and John Coats without hesitation. They are the best of the best. I cant say enough about how pleased I was with their help. Its like a family. They treated me like gold. read more

If knowledge and unparalleled customer service is what you are looking for then shop no longer. John did my original mortgage and later a refinance without any glitches. Recently I wanted a home equity line of credit and I went to John for help. Unfortunately he doesn't do HELOC business, but he did refer me to someone like himself and I was so pleased with the outcome. Biggest question you have to ask yourself is, can I trust him? I wouldn't be writing this review if there ever were a question of trust. Use John, he's the best! read more

John and his entire team at Pinnacle Capital are great people to work with and always provide excellent service. I am an insurance agent in Scottsdale and when I refer any of my clients to John, I have complete confidence that him and his team will help them with my client's mortgage needs. John will find the best mortgage for the clients while staying engaged throughout the process. For the best, most professional, thoughtful and excellent experience with a mortgage, I always call on John and his team to help. read more

John and his team (especially Betty) are remarkable to work with. They are extremely prompt, reliable, and thorough. John and Betty took the time to explain every part of this process and we closed expeditiously on my new home without any issue and did so earlier than expected. I truly appreciate all that John and his team has done for me and had the same success with their team when I purchased my condo in 2012. All around, John gets an A+++ in my book and I look forward to using him again in the future! read more

John and his team are great! They helped my husband and I with obtaining a new loan to purchase our house several years ago and made the process extremely straight forward. We recently contacted John again regarding refinancing with cash back for some home improvements and I am again impressed with his integrity. He not only advised against refinancing at this time but thoroughly explain why he thought we would be better waiting another year. I would (and do) definitely recommend them. read more

Been a pleasure having John as a mortgage broker over the last 5 years. He regularly sends us updates on the housing market since we purchased our home, and always answers the random questions we've sent him via email in a timely manner. Recently I discussed refinancing options to remove my private mortgage insurance, John was very knowledgeable and patient as we discussed the impact of each option and also did not press us when my wife and I decided to wait on this decision. read more

My husband and I recently bought our first home. Thanks to the outstanding client care of John Coats and his team, what could have been a stressful first-home-buying experience was truly seamless! He walked us through ever step of the way with thoughtful and prompt communication. We knew that we were in great hands because not only does he offer fiercely competitive rates, but a level of excellence in how he serves his clients. We will use John Coats for every home we buy! read more

Integrity. If John Coats tells you he will do something you can consider it done. In my opinion this is the most important thing to consider when choosing someone to help you finance a home purchase which is often the largest asset and largest debt a person has. In an industry that being late, unresponsive, and less then forthcoming about all the fees and costs seems to be the norm, John breaks the mold. He is timely, communicative, and straight forward. No surprises. read more

My buyers were shopping lenders and I insisted they give John and his team a shot. Well, after the buyers understood that other lenders out there can't always deliver on the promises they make, they decided to let John take over. Wow, was the process smooth!! As long as the buyers got their documentation to PCM in a reasonable time frame John took care of the rest. The deal was closed without delay in a very short time frame. And with great rates and fees! read more

John Coats and his team are the best of the best in the competitive and crowded mortgage industry. The Coats team helped us refinance our home more than once. Each time, they made the process as simple and seamless as possible. John and his team stayed on top of the process from beginning to end so that our loans closed quickly. His staff is professional, courtesy and knowledgeable. Without question, call John Coats if you need a mortgage broker! read more

The team at Pinnacle Capital Mortgage was extremely easy to work with and very accommodating. John and Betty went over our options and discussed possibilities with us on multiple occasions and were very communicative throughout the process. John eased our concerns regarding the pre-approval process and ultimately we ended up with a great rate for our new home. I would work with John, Betty and Mary again should we ever purchase another home! read more

The team at Finance of America in Phoenix was amazing. They were always engaged, from the beginning of the process through the finish. John and his team are very knowledgeable and helped us get into a more preferred loan program. Betty and Janice are wonderful to work with and made sure everything was in line so we could close on schedule. We had an excellent experience and would recommend them to anyone new to home buying or well experienced. read more

John and his team are incredible!! As a first time home buyer, it was a little intimidating, and wasn't sure if financially I would be able to qualify. I met with John and he carefully went over all of my options, and helped me understand the process, and what really would be best for me. I would recommend that ANYONE thats looking for a great mortgage, give John Coats a call. You owe it to yourself to get the best service, and deal possible. read more