1. Superior Marble and Granite

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Ipswich, MA

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Superior Marble and Granite

4.3 (6 reviews)
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Services - Superior Marble and Granite

Countertop installation

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Top Line Granite Design

Top Line Granite Design

(42 reviews)

$$

I feel compelled to write a review, to offer another customers opinion, even though it has been a…read morefew years since I used Top Line. When I used Top Line I thought they were terrific from the moment I stepped foot on their lot through to completion of the project. The sales staff was knowledgeable and courteous telling me everything I needed to know about granite and more. The yard is laded with granite slabs to pick from. You actually pick your slab(s), which was kind of fun. Depending on the size of the job, I was told how many slabs would be needed, and how many seams to expect. Once I selected my granite type, Uba Tuba, we then went through all slabs to find the two that most closely resembled each other in color definition. The sales rep was extremely patient with us as my wife and I never agree on anything. Once the slabs were selected, I was told when they could be delivered and installed, so I could coordinate with my kitchen cabinet contractor. They showed up on time and did a great job, with no problems. The seams are barely noticeable. Sorry the other reviewer had a bad experience. But mine was the complete opposite and I have recommended Top Line to family and friends. I give four stars, and I feel like I am being stingy, let's call it 4.5.

ZERO STARS First, I…read moredid not receive the exact piece of granite that I had picked out. Second, I recently tried to fill a large bucket with water, heavier than what I would normally have in my sink but not outrageous, and the sink fell down. Looking underneath only one bolt was connected, none of the other's lined up, and the rest was held on with silicone caulk. Third, where there is a seam that they sanded has turned turned completely dull.

South Shore Granite - There isn't any space between counter and stove. Not even 1/16 of an inch

South Shore Granite

(12 reviews)

We had our granite installed today and we couldn't be more pleased. The process was surprisingly…read moreeasy (minus on my husband and I deciding on which one). We spoke to Moe about which counter style to go with then tagged our granite from a massive warehouse. They came out to measure, sent us estimates then installed within weeks. My kitchen was cleaner after they installed the granite then before they came. The installation was fast and they guys who did it were super nice. I highly recommend South Shore Granite.

STAY AWAY FROM THIS BUSINESS!! I had a countertop installed in my in-law suite. I went to their…read moreyard of stones and there were several stones to choose from. I noticed writing on slab side and was told those stones slabs were already sold and unavailable. So when it came down to it I may have had 4 to choose from. Then when I made a choice they did a bait and switch on me. From start to finish this purchase was a disaster. If I hadn't given a deposit I would have ran. Ive had three different projects involving bathrooms and kitchens. I had previously dealt with Phil (they were Northeast Marble at the time). These prior projects were good experiences. But without being aware I was now dealing with a different business. Although nothing was ever stated until I went back to their location some days later. Now a temporary banner hung on the building and Clay said there was a change in management. Yet multiple issues starting immediately. First with the computer not working, (for a copy of agreement), the truck (broke down on way for installation), incorrect measurement of countertop (I don't believe clay could read a tape measure) and excuse after excuse. When I called and texted I spoke to clay on numerous occasions. He verbally threatened me and then insulted me as if I was taking advantage of him. After much communication they gave me a $150 concession for all the issues up to that point of installation. A month after installation I now have a stress crack that can't be repaired and I need to get a new countertop. Don't walk.... RUN from this business! Most of their reviews are from years ago. But several have had similar situation as I have had. BUYER BEWARE!!!

Superior Marble and Granite - countertopinstall - Updated October 2026

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