1. Elegance in Stone

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Merrimack, NH

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Elegance in Stone

5.0 (7 reviews)
Open • 8:00 am - 4:00 pm

Services - Elegance in Stone

Countertop removal

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Quality Granite & Cabinets - Natural Stone Countertops

Quality Granite & Cabinets

(19 reviews)

$$

Getting new granite countertops from Quality granite as part of my kitchen remodel was an A++…read moreexperience start to finish. Initially started looking on a Sunday which resulted looking at another granite place, one of the very few open, and was not impressed with the service, knowledge, or selection. The next weekend I was about to drive down to one of the wholesalers to look at stones when I decided to do a quick search and saw Quality Granite was right around the corner and figured I'd give it a shot. Just driving up and seeing the selection of stones told me this was going to be a whole different experience. Peter did a great job with the initial sale, showing stones that matched what I was looking for, describing options, and answering questions. The templater did a great job suggesting some tweaks including adding a small overhang for stools to the peninsula which came out amazing! Peter was very thorough with the layout, putting in extra effort to consult with the templater and fabricator about some different options and moving things around to take a look at another stone in order to try to get the seams as perfect as possible. The installers were also excellent. They arrived on time and were courteous, careful with everything in my home, and meticulous on the install. When they saw that things didn't look quite right with the cutout for the cooktop vs the cabinet size, they went above and beyond immediately measuring and fixing the problem by modifying the cabinets (my existing cabinets, not from Quality) without hesitation. Beginning to end, it felt like everyone involved was treating this project like it was their own home. 100% would recommend for anyone looking for new countertops.

The women working there are bored and contemptuous. We bought a slab, which we picked after looking…read moreat slabs in 3 different states and we found the perfect one here. I even would come back and look at it to admire it in the 2 months it took for the cabinets to come in. We did not get our cabinets there. We wanted to initially but they just seemed asleep at the wheel and like they didn't care whether we went with them or not and didn't help us to make decisions out of indifference. But whatever. We loved the marble slab and they would fabricate it, install it, etc., so fine. When I went to check out the slab a few days before they were to come--we went to see how they had laid out the template on the **2 slabs** we had picked and.......there was only one--and it was NOT the same slab we had picked and had been waiting all this time for. A worker confessed they had given the slabs to someone else and swapped out the slabs for a different lot. This lot, and the slots were darker and had lots of brown in it, which we did NOT want and we intentionally--as I said--had selected the slabs we wanted for the exact color of THOSE slabs. We had selected all the colors of the kitchen based on what we had selected. We picked the cabinets based on it, the backsplash, the wall color, the shelving, the flooring. The slab we wanted was shimmering luminescent sparkling white with streaks of green and blue-grey. This slab was opaque and none of the green or blue. The disdainful women sneered and said it was the exact slab/lot we had bought. I had photos of the original slab and showed them it was different. They lied to our faces and said with a shrug "Don't know what to tell you. You can pick something else but it'll be 12 weeks before we'd be able to schedule. " My Mom is 95 years old--back then she was 92--literally days before Thanksgiving, and we could not have plywood countertops for Thanksgiving and for 3 months subsequently. Plus, there was no comparable stone in their yard to what we had selected, so even if we decided to wait....they had no stone like the one we DID pick out. I started writing this review 3 years ago when this all happened and was so heartbroken I couldn't finish. Three years later....it still is awful and a massive disappointment. My Mom was going for her dream kitchen this late in life, and these ugly white and brown slabs that were NOT the slabs we picked have not improved. I wonder to this day who came along with a wad of money and convinced "Quality" Granite to give them OUR slab. Incredibly sad and kind of sickening. I am embarrassed when people pretend to like the countertops because they're not the magical sparkling counters my Mom fell in love with. Two stars because the installers did a great job and were polite and professional.

Solid Advantage

Solid Advantage

(10 reviews)

We agreed to a cabinet project with Solid Advantage in July, and they required a 50% deposit…read moreupfront -- over $10,000. We also incurred several hundred dollars in additional charges throughout the process. After weeks of coordinating, they canceled the installation an hour before the appointment not once, but twice. You would expect the second attempt to be handled better, but it wasn't. After that second last-minute cancellation, we requested a refund. It has now been over a month, and we still have not received our money back, nor have we received any meaningful communication or updates from them. The lack of professionalism and accountability has been unbelievable. At this point, we cannot recommend this company to anyone.

Dealing Solid Advantage has been an absolute nightmare. We contacted them for a cabinet install and…read moreworked through coordinating every last detail only for them to cancel on us day of multiple times . They took a 50% deposit from us upfront and after failing to preform on multiple occasions we asked for our deposit to be refunded. The refund took weeks and weeks of us consistently following up with little to no communication back, and when we finally did receive it... The check bounced!! The owner lied to us multiple times though the process regarding the ordering of the cabinets, "the check is in the mail", "we will be sending it this week" and so on. I highly suggest not using solid advantage

Elegance in Stone - countertopinstall - Updated October 2026

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