OK so to keep this short I have used them before. Those times were ok. But like most of the…read morereviews, that was years ago. Clearly their abilities have gone downhill since then. The bright spot? The woman who answers the phone is a saint. Loved her. And the templating guy was good. If everyone else was as good as them I would love the place. Sadly the people who actually do the work are incompetent The biggest problems? The salesperson, and the team installing the granite. The sales woman Deanne doesn't get back in a timely manner. I scheduled an appointment with her but she wasn't available when I got there. As for the actual installation, it did not go great. The crew was unprofessional and left my house a mess. They needed to borrow my tools and weren't very friendly. I wish I took my photos but here is one. It was a mix of sawdust, whatever this is in the picture, and broken glass. They needed to borrow my tools and weren't very friendly. The price? Not bad. They are reasonably priced. Maybe you will get a better install team. It's a roll of the dice. However overall I'd say go with another company.

When i purchased my home, the kitchen was a total gut. I set up an appointment to go see stone…read moreoptions at Superior and fell in love with a granite with grays and cranberry colors in it, which worked so well with the cabinets I had already selected. Everyone I worked with to make this happen from the owners to the office staff to the installers were absolutely fantastic!! They made this part of the stressful renovation so easy and painless. I am so in love with my kitchen and couldn't recommend them more!

I am so pleased with the product, the installation experience, and the responsiveness of the staff…read moreat Universal. I had an issue (completely unrelated to them!) that required me to go back with a few questions, and they were completely on top of this. This was an excellent customer service experience with a beautiful result. I would highly recommend.

We bought a marble countertop for our new bath and the installation was professional and…read moremeticulous. Very helpful and accommodating with questions and requests. Got the job done quickly, cleaned up after themselves, arrived when promised and gave us the price promised. Great experience - would recommend highly!

Stopped in after receiving horrible service at Hastings in Groveland, Now that is a showroom. So…read moremuch material you could barely move. High quality material and even higher quality staff. Made my life easy, let us take samples without a deposit or even a commitment to buy anything. I have installed for more than a few shops and I would say there showroom is just as comprehensive as some of the big players in Portsmouth NH I have dealt with. I don't install for shops anymore, but if I did and they needed contractors I would consider lending my skills to these guys.

Had new granite countertops installed. Russ was great...he met me at the supplier warehouse & while…read morewe looked at slabs, he gave me good advise on flaws to look for so I didn't get a slab with flaws that could compromise the integrity of the stone. He was really patient while I made the decision of which slab I wanted... didn't feel rushed at all. Then I had a simple question several months after the installation & he responded answering my question. I think a lot of places out there wouldn't bother responding months after the installation. Was very happy with the results & would highly recommend.

Elegance in stone just installed our new kitchen countertop and island. Amazing service! Timely,…read moreknowledgeable and courteous. Very professional work by Russ and his team.Thanks, Mike and Amy

Walked into the store for cabinets for our condo. She looked aggravated and seemed liked she wanted…read morenothing to do with helping me. Made negative comments and made me feel like my business meant nothing to her. I will be purchasing cabinets elsewhere next week.

I was looking for a bathroom vanity and found coastal kitchens by accident as I was driving by. The…read moreservice provided is exceptional! I went in not really knowing what I was looking for and had also visited other suppliers but it was the people at coastal that spent the time with me to find exactly what I needed and loved. Great quality and at a price I could afford. I would give them 10 stars if I could.

I walked into New England Cabinet first week in January 2020…read more I was greeted by a lovely woman by the name of Sarah who was quick and efficient. She assisted me with my sink and my new quartz countertops. I was intimidated to enter a showroom , Because I didn't thinkt wasn't in my budget, Well I waa wrong .I have been blessed with the most beautiful kitchen. I couldn't be happier with the service from Jake, owner of NE Cabinets . They're also able to help you find someone to do the work one stop shopping great people.

This company is not what it used to be. My job took three times as long as what was stated to me…read more Workers came for a couple of hours and then I didn't see anyone for a week.Communication with me was poor.I would not recommend this company at all.

ZERO STARS First, I…read moredid not receive the exact piece of granite that I had picked out. Second, I recently tried to fill a large bucket with water, heavier than what I would normally have in my sink but not outrageous, and the sink fell down. Looking underneath only one bolt was connected, none of the other's lined up, and the rest was held on with silicone caulk. Third, where there is a seam that they sanded has turned turned completely dull.

Ill give this company zero starts but the minimum is one, and here is the reason why…read more Back in April 2023 we bought granite countertops and a series of items rounding $6,000 dollars. we never got the items delivered neither installed. Reached the company nobody called back. We found out the company filed for bankruptcy a year ago. The part that is more frustrating here is that they were still open making sales to customers who they knew they were not be able to deliver or install their items. Long story short almost three months later, No countertops and no money back. just put our claim with the Worcester bankruptcy court where their case is currently open. Lesson learned, just verify the stay of the company before your purchase any items so this doesn't happen to you.

STAY AWAY FROM THIS BUSINESS!! I had a countertop installed in my in-law suite. I went to their…read moreyard of stones and there were several stones to choose from. I noticed writing on slab side and was told those stones slabs were already sold and unavailable. So when it came down to it I may have had 4 to choose from. Then when I made a choice they did a bait and switch on me. From start to finish this purchase was a disaster. If I hadn't given a deposit I would have ran. Ive had three different projects involving bathrooms and kitchens. I had previously dealt with Phil (they were Northeast Marble at the time). These prior projects were good experiences. But without being aware I was now dealing with a different business. Although nothing was ever stated until I went back to their location some days later. Now a temporary banner hung on the building and Clay said there was a change in management. Yet multiple issues starting immediately. First with the computer not working, (for a copy of agreement), the truck (broke down on way for installation), incorrect measurement of countertop (I don't believe clay could read a tape measure) and excuse after excuse. When I called and texted I spoke to clay on numerous occasions. He verbally threatened me and then insulted me as if I was taking advantage of him. After much communication they gave me a $150 concession for all the issues up to that point of installation. A month after installation I now have a stress crack that can't be repaired and I need to get a new countertop. Don't walk.... RUN from this business! Most of their reviews are from years ago. But several have had similar situation as I have had. BUYER BEWARE!!!

they should check out the driver of this company truck that was at walmart this afternoon. driving…read moreaway from the parking lot and was not paying attention while driving- he nearly missed my vehicle by inches i had to swerve on to on coming traffic likely i averted hitting anyone. i noticed after he passed. this company should get better and more responsible drivers. i assume he was not on company business since at walmart and not paying attention while driving! this photo is the truck he was recklessly driving! THIS EMPLOYEE DRIVER REFLECTS POORLY AGAINST THIS BUSINESS.