My experience with this service was great. I recently made a trip to DC and landed at Dulles. Upon landing I checked their app and checked in. There was a message that they were assigning me a driver for pickup. About 10 minutes later I got a confirmation that a driver was assigned. I got a photo and name for the driver and the app showed me the drivers location. I watched the map and when the van arrived I met it with no issues. I was then driven to my hotel in downtown DC (traffic was heavy but it was a direct trip with no other stops). The return trip was pretty much the same. When I got to the lobby of the hotel I checked in on line, got the drivers info and location and met him out in front of the hotel. They got me to the airport in plenty of time for my flight. Everything was prepaid on my credit card when I booked the service, including the drivers tip. All I had to do was enjoy the ride. I'd definitely book this service again. read more

I'm impressed with the service. I scheduled my pick up & drop off online without a problem. I needed to change my drop off time and I called. The person that answered the phone explained they close at 10pm but they would refund my money. I didn't check my statement yet. I received a text with a GPS so I could see where the van was AND I received a phone call 5 minutes after the time he was supposed to be at my house and he arrived as soon as I hung up the phone. I have no complaints. read more

I was really disappointed with the way the concierge on the go showed least interest in making my reservation easy and convenient. Let me start from the beginning. I arrived Dulles airport and started searching for ride options, I choose super shuttle service instead of uber as my last experience in Chicago was amazing. Having that great customer service in mind I thought I would get the same or even better service from them but sadly it didn't turn out to even an average experience. The person helping me with the reservation, first didn't let me take the ride that was standing right in front of me. His excuse at that time was that once they make reservation via iPad , it takes about 5 minutes for confirmation to let the driver know. So I will have to wait for the next one. I patiently waited for the next one to arrive. Once the second shuttle came in, the same employee made the driver wait right there for 10 minutes and booked someone immediately to ride our share and I was shocked to see this kind of impartiality. My strong recommendation is to hire qualified people and make sure to train them well. They have lost me as client for sure. read more

Worst service.. they don't hv time Scense.. never rely on these people.. last night they made us wait for 2 hours .. soo inefficient.. it's not worth for few dollars difference.. they are not that cheap eaither read more

I made my reservation on line in three minutes. I arrived at the counter and was served immediately and everything was quick and ready. I waited 15 minutes for my vehicle to leave. The ride was fast and uneventful. The driver had no change for a twenty so I gave him the few dollars I had. Would have left $10 tip because it was so convenient. I was with my daughter and her fare was reduced. Very reasonable price of $38 for two to Rockville from Dulles. read more

Took SuperShuttle shared ride to the airport from near downtown Silver Spring. The driver showed up before the pickup time and waited patiently until I can out(still ahead of schedule). He was very friendly and polite. The fee was$35 plus tip, very reasonable. Friendly driver, drove safely and quickly, was efficient at picking up the other rides and for us to Dulles in under 50 minutes (mid day Thursday, minimal traffic). Easy to book, convenient app, able to track the driver on their way to me. I got exactly what I expected from a shared ride: good experience, no complaints, good value: I recommend. read more

I needed to get from Dulles to DCA in the wee hours of the morning before metro was running. My driver was 20 minutes early and insisted I come out before he left me. Come to find out they scheduled 3 pickups at 3:10 for the same driver, in Sterling, Alexandria and Fairfax. Poor planning and poor service. read more

I booked and paid for a trip to VA after landing at Dulles. I texted after landing and received a confirmation. Waited at the curb for 45 minutes until the gentleman working there told me that they did not have a driver for me and it would take at least another hour to see if he could find someone. He advised me to cancel and he told me how to contact in order to get reimbursed. You can only do this by email and the only response I received was they were looking into it. I have emailed weekly and sent all the information and confirmation numbers and still no response from them. read more

The worst way to travel, the shuttle is not ready as planned. Don't even book here. Get a taxi.

Too bad I can't rate them as ZERO stars. These clowns called me 30 minutes before they were supposed to pick me up to take me to the airport. Said they could not get a driver so they were cancelling my ride and i should look for alternate transportation. If Super Shuttle is going to demand payment and take the money up front, they need to come up with the service they promised. We immediately used the Uber app to hire a ride to the airport and our driver was here in 15 minutes. My strong recommendation is to take an Uber instead. PS - It will also cost you less. read more

Seriously, pay the extra $10 for an Uber. I'm heading into hour 3 of what should be a 40 minute drive. The first two hours were without A/C and the overcrowded van smells like body odor. Super shuttle used to be a great way to get from Bwi to dc on the cheap, but this is horrible. read more

This is the worst service I've ever received. They forgot to pick me up at my hotel on the confirmed time that had already paid for! I was going to be late for my flight so I could not wait for them to re-route the driver who forgot about us, told me to take a cab and that they would reimburse me. The cab ride was over $80. I had just made my flight and when I got home I called SuperShuttle to get my reimbursement and my $80 cab fare reimbursed. They told me that I can not complain on the phone that I had to submit a complaint via the SuperShuttle app. So I did.... that was 20 days ago! Please do not use this service just take a Cab, lyft or Uber it is not worth your time. read more

I use the 5A bus to and from Dulles for $6, but today after a long flight I wanted to get home faster. At the Super Shuttle counter, I asked how soon I could leave. 15-20 mins, they promised. 'Even if it's just me?' 'Yes.' After 20 mins, they sent me to a van. I got in. After a while the driver got out and went somewhere. Finally he returned with another passenger and we left. Once we got going, the van was fine. Just don't expect Super Shuttle to be prompt. read more

We reserved an airport shuttle for our flight from Orlando to New Orleans. The flight was at 7 a.m., and we made our reservation, the supershuttle sent us a confirmation mail and text. We assume that a car would pick us at the scheduled time (at 4.50 a.m.) since there were a confirmation e-mail and text. However, the company sent us a text at 1 a.m. while we were sleeping which stated that there was no car to pick at that time from your location. We woke up at 4.30 a.m. and saw that message on our phone. Fortunately, we could find an uber driver after a long waiting time to pick us from our location at that time. But we were nearly missed our plane. I can say that do not trust this company; they do not apologize or say anything about their behaviour. Do trust uber or lyft drivers. Do not make the same mistake as we did. read more

The pickup time they give you is way not enough to get you to the airport on time for your flight. Watched the driver (on the App) wander around before getting to our place a half-hour late. Previous pick-ups have also been late. He picked up three others and was still driving around a mile from my house even 90 minutes after picking me up. Needless to say, we were on the highway for an hour after that. My flight took off at 7:35 pm and I was dropped off at the curb in Dulles at 7:04pm!!! I will never go to the airport to catch a flight out of DC using SuperShuttle again. read more

I had an extra bag which I indicated when booking online. The driver the minute he picked me straight away announced that it will be $10. Big strong guy demanding money before he even earned it. Bags thrown in a messy fashion and mixed up with other passengers bags at the back of the van. I had an older small man in Romania helping me with my bag, a sweet gentleman asking for nothing in return, and here have this cocky guy demanding money without even saying 'Good morning' first. Sad and disappointing, leaves bad taste. I will never use it again and don't recommend. read more

We signed in using the app and no one came. After we waited for 30 minutes I called and they reported that no one had even been assigned to us. Just take an Uber or Lyft! read more

I have to say Super Shuttle has improved their customer communication over the past 6 years. I used to wonder where the van was and call their customer service line but now they send SMS text message and email updates every step of the way. I ESPECIALLY LIKE that I can see where my van is on a map (on the internet) in real time. They provide a link in their texts. I used their service for a round trip in the past few weeks. It was home to airport and back. They were late to pick me up from home. I believe the van arrived about 10 minutes past the 15 minute window provided by super shuttle. The driver wore his shoes as slippers which I was was wary of, but he drove fine. There was one other person sharing the ride. From the airport to home Super Shuttle used their check-in webpage and text messages to communicate with me promptly. There are five steps and you simple "check in" with the webpage when you land and when you have your bags. Overall the rides with Super Shuttle were comfortable, convenient, and less cost than other forms of commercial transportation. I'll continue to use them when it makes sense. read more

Zamere ended up being an hour late to pick me up...Luckily I ended up getting a ride from family when I realized the shuttle was so late. While on the way I called their customer service line and told them I wanted to cancel my reservation and get a refund. The rep tried to call dispatch and could never get through. She said she had no ability to cancel my reservation and I'd have to file a claim. Now the good part. JUST as I'm pulling up to the airport I get a call from Zamere saying he's at my house. I tell him that I'm already at the airport because he was so late and I tried to cancel the reservation but was told I couldn't. SCREAMING ENSUES FROM THE BACK OF THE VAN FROM ALL THE CUSTOMERS HE HAS HAD IN THE CAR FOR PRESUMABLY HOURS. I can only assume they all missed their flight. So not only was I inconvenienced, I could overhear angry passengers in the background wondering why they ever used Super Shuttle. 0 stars. read more

Reserved Super Shuttle ride a week ahead of time. We had a 4:30am pickup time and at 3:30am Super Shuttle left a message that they had no drivers in the area. They would be happy to refund or money, duh, but they left us stranded. Thank goodness for #Uber. I'll use Uber from now on for my airport rides since Super Shuttle is unreliable read more

Not worth it. Super Shuttle, depending on your destination, will likely only be slightly cheaper than Uber or Lyft. But you have to wait 20-30 min for a van and may have as many as 4-5 stops before you get to your destination; thus it can take over 1 hour longer to ride Super Shuttle instead of Uber or Lyft. To save $2-3 Super Shuttle isn't worth the cost. read more

This is the second time and the last time I will ever use this service. Their logo says never left by the curb well we've been left twice. We had reservations for over a month and still we had to wait 45 minutes because they let other people go before us. You're better off hailing a taxi. Find another shuttle read more

Unfriendly, unhelpful staff. Supervisor talking to coworker not doing anything. Sat in van with no communication for 20 minutes. Tried to message customer service via app got referred to a website which would not load on my phone. Asked to please submit ticket for me and gave confirm number. Too much hassle to leave them feedback I have more important work to do than go to different websites to do their job for them. You have staff train them on being helpful. Customers should not have to do extra work to inform you of issues when you have live in app chat. Your staff can fill out the forms. Also we got pulled over the driver was doing 65 in a 45 and HAD NO LICENSE! read more

DO NOT. DO NOT. DO NOT under any circumstances, contact Super Shuttle. It was by far the WORST experience I have ever had in ground transportation. I arrived from New York during late night hours (after 1 a.m.). I sought out a Super Shuttle because they claimed to cost less than an Uber or a taxi cab. Another woman was also looking for Super Shuttle - she was heading to Alexandria, I was heading to North Bethesda. The Super Shuttle driver who was already there agreed to take her; he just requested that she call and make a reservation. He acted clueless - like he had no concept of how to help either one of us. Nonetheless, he instructed me to contact Super Shuttle so I could get my own shuttle going in my own direction. Well, both of us followed his directions and both of us had a disastrous experience. We go online and purchased the service by credit card FIRST - then they figure out whether or not they are going to be able to drive you. Aaahhhh, thats the scam. Get the money first, figure the rest out later. In her case, they told her the wait could be 2 hours, mind you it's 1:00 a.m. In the morning - and a driver is standing right there ready to take her - but they claim he can't take her. That driver then changes his story, says he can't do it, and parks his van and just sits there. No one comes out to get in. He just sits empty. Ok. Me? I sit and wait and wait. Maybe 1/2 hour later, tje other woman's driver comes, and he tells me that there is no other driver available to take me at all. Really???? They NEVER even dispatched a driver for me. The other shuttle van is STILL sitting there wsiting for a mystery customer. I call back and speak with a human. I am obviously frustrated, and I tell them I am considering cancelling since they never sent anyone, and I let them know there is a van sitting right in front of me waiting for a mysterious customer that still hadn't arrived. Rather than ever try to help me - they simply cancel my request - and then claim that since I've cancelled, they can't help me. Unbelievable. Then, to make matters worse - they claim it would take 3 to 5 days for me to get my refund. Really??? Horrible horrible horrible experience. Don't even think about calling them. Walk if you must. Or hitch hike. Ride a bike. Don't let them screw up your vacation experience. If I could give negative stars I would. read more

Jean H Howell Mar 27, 2:24 AM MST Customer Service is very poor. Three days ago I had a reservation to return from Vincennes, France to CDG Paris airport. The car was to arrive at 8:45 am. I reconfirmed the ride the day before by telephone and received a confirmation email as well. However, about 8:50 am I received a call from SuperShuttle saying that a car would not be available and that I should take a taxi to the airport. I did so, and paid the driver exactly 50 Euros for the ride. I do not have a receipt. I spoke with SuperShuttle office and was told that without a receipt I would not be refunded the 50 Euros. It was raining, I had 3 suitcases and a satchel, I was traveling alone, and I simply forgot to get a receipt. I have used SuperShuttle a number of times over the past 10 years and I'm thoroughly disgusted with its lack of customer service. The only thing the SuperShuttle agent would do was to say that they would refund my prepayment - 34 Euros. So, because of THEIR problem, I'm out 16 Euros. I'll not use SuperShuttle again. JH read more

Terrible service - left my disabled husband sitting in cold for over an hour - wheeled him out in the snow for our private service to find a van full of people - terrible service - we were lied to and told our ride would repetitively be 5-10 more minutes !!! I would use taxi cab or Uber in future read more

Shame on me. I just got done working through the Better Business Bureau to get a refund for a different trip (when the ExecuCar SUV I booked for a ride to Dulles was at least an hour late - had to take my private vehicle at the last minute or risk missing international flight). I figured take the van service home from a business trip today. I get to my assigned van to find the driver sitting in the backseat giving out the vibe that he is a customer - he is talking on his cellphone with the doors closed. He notices me, wags his finger at me ( yes literally) and shouts without opening the door that he is "not done yet." I wait outside the van until he emerges to drive me home at his convenience after my 15 hour work day. While I waited outside the van for probably a good 5 to 7 minutes, it is just incredibly frustrating to deal with the level of service. read more

Look at all the bad reviews. Super shuttle is AWFUL. I booked an Execucar to take me to the airport a week ahead of time. I got a call 45 minutes before pickup time telling me there was no car and they were sending a taxi. The taxi did show up with a complete crazy person as the driver. If I had called the taxi myself, I would have saved $35!!!! I will absolutely NEVER use them again. Use Uber. read more

I had great experience from Pentagon City to Dulles. On time, great driver, all as promised.

If I could rate SuperShuttle Dulles with a half star, I would! I have used SS for many years in so many cities and this is BY FAR the worst organized one EVER. No one knows what is going on - I waited 40 minutes by myself in a van. Was finally joined by 2 other travelers. We were exiting Dulles and the driver was called back to pick up another passenger. There is no regard for your time - if they cannot handle arrivals after 11:00 pm on a Friday night, they should not accept reservations. Spend the $ and take a taxi! Beware! read more

I'm only giving one star because you can't go any lower. I booked Super Shuttle for $74 round trip for transportation to DCA from Rockville, Md on October 26 and returning to Rockville from DCA on November 1. I was told my pickup would be from 10:35 to 10:50. I received a text telling me my shuttle would arrive at 10:26 and that I could track the shuttle's location. The arrival time was changed often-- later and later. Finally, I called the company twice and dispatch once. I was placed on hold for lengthy periods of time. The first car disappeared from the map and could not be tracked. The second shuttle they dispatched was too far away to make it in time. The Marriott's manager called me a cab-- Regency Cab. It cost me $60. On the way to the airport in a Regency Cab, Super Shuttle called my cell to tell me they were sending a third vehicle-- Sun Cab to get me. I told them to go back where they came from because I was already in a cab on the way to DCA. Super Shuttle refused to refund my money, so my credit card company filed a dispute. Do not use this service. My experience was awful, costly, and customer service is horrible. read more

I AM NOT HAPPY! On June 19, 2018, I confirmed a reservation with Super Shuttle to be picked up from my home on Wednesday, July 04, 2018 5:00 AM - 5:15 AM to be taken to Baltimore Washington International Airport, Baltimore MD and Monday, July 17, 2018 7:00 PM, from BWI to my home. Again, my pickup time was between 5-5:15am on July 4th. I received a call on July 4th at exactly 4:07 am to inform me that "I will not be able to be picked up because a driver will not be in my area." I asked the dispatch why is it that she could not have contact me earlier and why did she wait until 50mins before pick up to inform me that Super Shuttle would not be of service to me. I made this reservation on June 19th. Super Shuttle should be aware of their schedule. I spoke with the manager as well as the dispatcher. The dispatcher stated that she contacted me two hours prior to pick up, which was a LIE. She called at 4:07am. Pick up time was between 5-5:15am. Also, I spoke with the manager and he stated "sometimes this happens, we're supposed to call two hours in advance" I didn't receive that curtesy. That morning Super Shuttle unprofessionalism inconvenienced me. I WAS STRESSED OUT. I had to scramble for a ride. My flight was at 7:30 am. I had to pay $104. This was my first time using Super Shuttle, well technically I didn't because they didn't pick me up. I believe I should be compensated for my time, stress, and money. This was your fault. You need to send your dispatcher as well as management back to training. Train them on time management as well as delivery. Neither one of them apologized, nor did they provide an alternative source. I AM NOT HAPPY!! read more

I booked a Super Shuttle online, in advance, for myself and my 4 young children (and our 4 suitcases) so that we could go directly home after a long day of traveling. We landed on schedule (at 11:30 at night) and checked-in via the Super Shuttle app as soon as we had our suitcases and were on our way to the pick-up location. When we arrived, we discovered that the people who had arrived before us had been waiting for their shuttle for an hour. I called Super Shuttle and asked if our ride would also be delayed. I was told that a driver was on the way, but the rep had no idea how long it would be. I mean, surely you know where your drivers are? Apparently not. Our driver arrived ONE HOUR after we checked in via the app. I waited on a sidewalk, in the July heat, with 4 young children for an hour (well past midnight) for a shuttle I had booked in advance and already paid for. And, for the privilege of waiting an entire hour for a 15-minute ride home, I paid $100. If you want my business 1) you are on time for your bookings; 2) your service reps communicate with me about what is causing the delay and exactly how long the delay will be; 3) your service rep reaches out to me first when there is a delay instead of me having to come to you; and 4) you send an apology email and offer a discount or a refund for the inferior service you provided. Apparently, Super Shuttle is not interested in my business. read more

And I thought I'd try them one more time... I've had some bad experiences with Super Shuttle (e.g., driver getting pulled over by a police officer as he drove through a red light; waiting for 3+ hours at the airport for a pick up that was pre-scheduled) but thought I'd give them another chance. The driver was not clear in the pick up at the airport so my mom and I ended up going around and around the airport as the driver was telling us the incorrect door for pick-up and had multiple people on the phone with him when he continued to call me, and then he drove past my house (less than a mile away) and an hour+ later returned after dropping off other passengers. He literally drove less than a mile away from my house, dropped off three other parties and the returned to my house at 4 a.m. We were speechless... It appeared that the driver dropped off people in the ordered they entered his van at the airport in comparison to the most logical way of dropping people off (like all of my past experiences with such service). Passengers can see the map of pick-ups and drop-offs. There was absolutely no-sense in the way he operated the drop-offs... If you price compare and taxi or uber are a few dollars more, go for them. Super Shuttle here is not worth saving a few dollars for the headaches endured. read more

We came in after midnight with no other passengers for reserved shared van service. But since they say you will have to wait 20 minutes or less we still had to wait the standard 20 minutes to go to the van. Then we had to wait another 10 minutes while the driver did his paperwork. Why couldn't they have had the van waiting for us and had the driver admin functions taken care of since we had a paid reservation and they had all of the information ahead of time? This is the least customer friendly operation I know of. If they had competition I think things would be different! read more

This shuttle service is by far the worst I have ever used. They did not help an elderly passerger with her bags as she struggled down two flights of stairs to get to the van. The van driver then asked her for directions to the airport. They took a pre paid reservation for my return trip home which was nothing short of a disaster. The van took 2.5 hours to arrive for the pick up and another hour plus to get me home. I will not take this service to the airport again and would not recommend it. I travel internationally at least twice a year and domestic more times than I can count and this company really needs some training in customer service. read more

Worst choice ever was to make a reservation with this company. I was told someone would be there to pick me up at Dulles Airport at midnight last night. No one was there. As I was calling the number for your company, I saw a Supershuttle and flagged him down. He had a passenger. Apparently that pasenger had been waiting for aboutr 45 minutes to get a ride to Rockville, MD. I told him where I was going. He did not know where it was. I told him. Then he apparently told the other passenger that she would have to go with us while I was dropped off. He had apparently told her he would be dropping her off first since she had been made to wait. She asked him about that. At that point he got very loud, confrontive and abusive to her - yelling and arguing over her as she tried to tell him she needed to go, and was already late. He did not care. It got so bad that I got out of the van, interrupted him and told him I was no longer interested in hearing any more of his abusive language. I asked him to get me my luggage. He told me, "No". I asked again, and again, he again said, "No" and told me he would get me to my destination. I finally insisted so loudly that he gave me back my luggage, that he did give it back. By that time, a passerby had stopped out of concern for what was going on. He made sure that the other woman got her luggage (Driver did the same thing to her as me and would not return the luggage). He walked her away from the van to another area to talk. The last I heard, I believe law enforcement was called. I hailed a cab and paid $65 for my ride into town. I called your tollfree number only to find that there is not anyone who actually speaks with customers. Nice. My return trip is Sunday, January 21st. You do not get to these emails, according to your recording, for 7-10 days. Wow. What a racket. I talked with someone here locally who told me there was nothing that they could do to help me, and I needed to go to the website. Terrific. And so this driver will likley being doing the same to another woman tonight, the next night and the next, etc. because your company has no human being who can do anything to help, and the best we can do is wait 7-10 days. I am disgustedl. And certainly, I am not getting back into any van belonging to Super Shuttle. So there it is. And now you can lose this complaint, pretend it did not happen, or just plain allow this person to perpetrate upon women traveling alone late at night. Nice. I want a refund. And I want compensation for the cab ride. I will take a cab back to the airport and assume it will be $65. My compensation would then total $130, in addition to a refund of the money I paid for this terrible thing to happen to me and another woman. And now that you have read this, I wholely expect you to disregard this. I am not going to let this go. That is a very fair resolution for you, unless, of couse, you decide that treating women this way is appropriate and that we can now both be disregarded. Please do not have an idiot call me to recite how I need to go back to your bloody website. You have my cell phone number. Try having a human with authority to resolve this matter, dial me up. If you need instructions (because apparently no one answers phones or speak with customers), I suggest you go to my website for further information. www.redfordlaw.com, leave an email, and I also, will get back with you when I damned well please. read more

A ride from hell. At first glance, things looked fine. They booked my wife and I into a van that was to leave shortly. the other passenger also was going to South Arlington, they said. Fantastic logistics, we thought. Then we got in. Two others joined us. The van took off. The van was starved for air in the back. It was musty in a hasn't been vacuumed for months sort of way. The front passenger seat appeared full of trash. We asked repeatedly for air circulation. The offensively-cologned driver decided to accept the other two passengers deep in Georgetown and went out of his way to drop them first. Blast acceleration, stop sign. blast acceleration, stop sign. M Street and key bridge traffic with three customers that could have easily been avoided. He was listening loudly to a talk radio program on service managers raping Latina custodians, going into graphic detail. This was on easter Sunday and a complete assault on the senses buzzkill to end what was ortherwise a fantastic trip overseas. Many layers of management oversight at this office have to fail to produce such an awful experience that I would have to advise you to consider their competitor, a cab, calling a favor from a friend or even hitchhike before ever trusting Supershuttle again. read more