After buying our house we knew that we needed to get all the locks rekeyed. But we kept putting it off until 3 days before some guests would arrive that would need a key to our Ohana unit. Fortunately, Super Lock Service was able to respond quickly. Jim arrived on time and went right to work. He rekeyed all the locks promised before our guests arrived. But what really impressed us was his repair of a screen door latch where the door handle had fallen off, the tumbler could not be rekeyed without drilling and the dead blot was too low for the strike plate. Jim had to rethread the handle to fit a different machine screw so that it could be securely attached. He replaced the tumbler with one he could more easily rekey. And he replaced the strike plate to match the dead bolt. We use that screen door all the time. It is a great relief to have it working better than new! read more

Jim is an excellent locksmith. From keys lock in your car to fixing the tumbler of your safe. Honest and reliable. We have used his services for many years. read more

Excellent service at a fair price. Jim rekeyed 10 locks, including helping me find two specialty cylinder for my screen doors. Really good guy; I highly recommend. read more

I tried looking for this company in Kailua. Only to find they were not at the location listed in Yelp for over 6 months!! Truly frustrating. Update your information!! ugh! read more

THE BEST customer service EVER!! This man truly exudes Aloha!!! I had many questions and he gave me a bunch of possibilities to help with not only my issue with a cabinet lock... but with other money saving options. He even went as far as to give me a number to SOMEONE ELSE who could better help me. He didnt try to sell me on an answer or service that i didnt need. I feel bad that i didnt go with his services this time... but best believe... i will DEFINATELY call him when i do need it. If you are looking for a HONEST, TRUSTWORTHY, HUMBLE locksmith.... look no further. Im sure you will NOT be disappointed. He is 1 of a kind. read more

Best customer service I ever experienced dealing with a locksmith! Erik was unable to help me at first but took his time to give me recommendations WHERE ELSE I MAYBE CAN GET IT DONE! I end up doing some other services with him and he was very accommodating and helpful. You got a lifetime customer read more

I locked myself out of the house and Called Super Lock Service. Jim got there in an instant and boom door was unlocked! He was so nice and extremely professional. Thanks Jim for making a chaotic situation quick and easy. read more

Great service fast and friendly great guy to call if you live on this side Kailua/Kaneohe. From what my friends tell me his rates are really good. I re Keyed all my doors and added a lock to a additional door and it's was under $ 200 my friend just did less and was charged $350. He was also very fast and efficient. Super grateful I found super lock service I am very happy with my services. read more

Needed to replace broken door handle/lock. Luckily he had exact model in stock - I asked if could install and agreed on a fair price. Install was quick. Very friendly. Highly recommend read more

Super fast response time. Took the time to educate me on how to set up my lock properly and how to fix a few things that were not enabling the lock to operate to its full potential. House is much safer now and has a fully functioning lock and key read more

He answered his phone. He gave a price quote immediately. He was able to set an appointment for that day and arrived when he said he would. He didn't jack up the price after the fact. He rekeyed a lock and made multiple keys for our business within half an hour. What more could you want from a lock service. Thank you Jim. read more

Jim was great. He answered my call and was able to come to my house and fix my exterior door lock the same day. He came right on time and got the job done quickly. He's a really nice man, very easy to communicate with and his price was fair and reasonable. He even helped with a sticky lock to my garden gate. read more

They are great! I needed to have some locks changed at a house and they were able to schedule me within an hour. Service was great, fast, and they found the best solution for my limited budget. read more

I did the stupid move by locking my office door - with the keys inside when I was running out the door to an important meeting. I called Super Lock Service and he was there in 20 minutes. To his credit he tried to pick the lock, and then used a contraption that he tried to slide under the door and up over the handle of the lock so he wouldn't have to drill the lock...we almost had it - but finally it was - drill the lock. He was professional and courteous and even offered to come back and put a replacement cylinder in - if he had a spare in his stock. He called the next morning and came with the cylinder and didn't charge me for the extra trip. This is excellent and honest service. I would call Super Lock Service again in a second. Thanks for the great - honest - service. read more

Jim came out one day after I called. He replaced a lock for me really quickly. Nice guy.

A few months ago I had a lock and handle replaced on my jeep since someone had tried to break into it unsuccessfully. I already had the parts thanks to my dad but needed someone to set the tumbler and install the handle. He was so nice and pretty quick and very reasonably priced. I couldn't have picked a better place to go! read more

I was a property manager on the windward side for years and have been working with Jim for nearly as long. He is efficient, trust worthy and easy to work with. His knowledge goes way beyond fixing locks. He has helped restore a safe that no longer worked and can key locks so they all use one key. He also makes key replacements on site. I would recommend him to anyone looking for someone they can trust. read more

I had Jim come out to change my door locks to push button locks so I don't need the keys. He told me what to buy at Loews and he did a great job installing them. He even helped my warped door work better. read more

Jim came out an hour after I called. Quick, trustworthy, and professional, he did a great job changing my locks. I would highly recommend him! read more

Jim showed up 45 minutes after I spoke with him. I needed two locks to have access on the outside of the door, plus I had lost the keys. I expected to need new locks but Jim simply flipped the existing locks (saving me money), and made me new keys using the equipment in his truck! Quick, easy, professional, and the price was very reasonable!! read more