Meet the business owner 'Alex' - This is the 2nd time he's helped me and true to form - he answers…read moreyour phone call, listens well, responds quickly, and willingly. He's friendly, personable, easy to talk to. He re-keyed several locks and added a new one. He's fast and efficient, communicates well. Excellent service. He's honest, affordable, and has plenty Aloha. Thank you Alex for helping me feel safe again and giving me peace of mind. Josie DeLa Cruz.

I'm really glad I saved and kept this company booked marked because I'm so grateful that Alex was…read moreable to come in at 11 pm on a Saturday night after reporting I've been locked out. Prior to this service a different company was called in to help with the lock out and couldn't get it open. The locksmith tried everything, they couldn't open it up and even suggesting to drill my door open and I wanted to avoid breaking my door. However when I called Alex, he arrived after the other lock smith left he answered right away and was able to come by and less than 15 mins. I was truly amazed at how he was able to figure out how to unlock the door with ease. He is so friendly and tried to fix the repair from the previous handyman for me and it truly shows how much he cares and enjoys his job. I highly recommend his services ! i definitely felt relieved that he was able to come in and if I'm in the same situation again I'll call Alex from A to Z Lock and key and he will definitely find a way to open the lock.

Wow, excellent and quick service! I could not find my one set of house keys and did not want to…read moreleave my door unlocked overnight. I called at 8:30 pm and Song arrived at 9:15 pm, earlier than anticipated. He changed the two locks on my door and made two sets of new keys so very quickly! I was expecting a sky high price since it was a late evening emergency but the price was incredibly reasonable. Again, another wow! I was very impressed with Song's speed, professionalism and friendliness so much so that I will be scheduling changing the locks on another door in my home tomorrow. Thank you Song for rescuing this old lady and her dog and distress who can sleep safe and soundly tonight!

I would recommend them to others and will use them again. Came to my work and was done quick while…read moreI was in a meeting.

A couple weeks ago, I decided to call Alii Nui based on their Yelp reviews…read more I called mid morning and they were at our office by 1pm. Jeremy is awesome. Not only did he fix our lock, he proceeded to reattach a part of our door handle. AWESOME SERVICE!!!!!

All staff was courteous from the beginning. Inquired online from Yelp (and several other vendors)…read moreabout the estimated cost for a keyed mailbox repair. After accepting their estimate and service time, I received a call from Makana who acquired the necessary information and told me that Jeremy will be doing the service and his service history. I asked for his number, as I don't answer calls that aren't in my phone contacts. She obliged. Jeremy called about 15 minutes before the appointment to advise that they are on their way and they were running a bit behind. He then called when he arrived with Joshua (his assistant). Both had their masks on when they arrived and honored social distancing. Jeremy tried the key first and lubricated the keyhole. When all attempted tries didn't work, he had to change out the lock. The work was neatly done and cleaned up. Great work and service! Reasonable price, too!

Thank you so much for helping my sister and I with replacing our car key in Kailua! We were so…read morestressed out and you guys were a lifesaver with such quick service at an amazing price!!

Awesome, fast lock smith service on the east side!!! Got locked out of my truck at the beach and…read morethey came fast and unlocked my truck even faster.

Charging $1,450 for a temporary fix! I had a terrible…read moreexperience with this locksmith and want to warn other local drivers. My 2010 VW Jetta had a stuck key issue. This locksmith charged me $700 upfront. Instead of replacing the known broken ignition housing, he did a temporary adjustment and promised it was fixed. Fast forward 3 months later, and the ignition is completely jammed again. When I reached out to have him fix his failed work, he refused to waive the labor or take responsibility. Instead, he tried to charge me an additional $750 to finish the job he should have done the first time. That would be $1,450 total for a repair that standard auto shops charge $400-$500 for. This is an unfair and deceptive business practice. Save your money and sanity-call a reputable local mechanic or a different locksmith instead.

I needed to have a lock adjusted/ fixed for my doorknob…read more Gabriel came out and took a look made some adjustments and told me I didn't need a new lock and that he made some adjustments and some minor maintenance to get my key to turn without being stuck anymore. Honest person, quality work and fair pricing. Will save Gabriel's info in my contact for sure in case I need keys or lock help in the future.

Thank you Tim for taking care of my lockbox problem! Tim was professional, courteous, prompt,…read moreefficient, effective, and fairly priced for his great service. I would definitely call Tim again should the need arise.

So I have locked my keys out of my apartment 3 times in 3 months ‍ I know, I know! But I have…read morecalled Tim at SOS every time and he comes super quick and is very helpful! Even turned my knob the right way and made me a spare key out of love!! Or out of feeling bad for me being such a idiot! He is super fast!!! Super nice and always professional!!! Highly highly recommend!

It's been a few years since I used Gem Key & Locksmith. This occasion was to adjust the self…read moreclosure on the front door of our condo and install a magnetic door stopper. Bill also helped us redrill a hole to install a bigger peep hole eye piece. Excellent work as always.

Fast response, easy to schedule, fast and efficient work, nice people! Best Yelp experience!read more

Quick, knowledgeable, a little pricy but you get what you pay for. Excellent quality and service.read more

Wow they are fast!! I messaged them on Yelp at about 8:30am, my locks were fixed by 10:00am…read more Our keys were getting stuck and sticky in our door so we wanted to get them either fixed or replaced. There is a $59 charge for coming out to Mililani but we needed it done. Their dispatcher wanted some pictures of the door so I sent it through text. The technician, Danny called me but I didn't pick up since I didn't recognize his mainland number. Good thing he texted that he was from Isle Locksmith. Anyway, he made it to our house, sprayed something in the lock and did other stuff and now our keys don't get stuck. He was fast, professional, friendly and really no negatives in the service call. Would definitely use them again. Thank you!