This is my 2nd time using them. They are incredible. I receive the best services from them. If you…read morewant your carpet to be clean your house to smell.Well, the service to be great.This is the company to go with. Datwone is the best. Love this young man

As many people know, I am hugely involved in the animal rescue community. I foster & rescue animals…read more&I have done so for years. Therefore, if you have animals in your home, & want to keep your home clean & smelling nice, you know, like I do, the importance of using a reputable carpet cleaning company who values their customers. Never in a million years did I think that Upfront Home Service would do me dirty like this after all of our years of working together but I guess that's what happens when a company gets GREEDY. They forget that it is their long time customers who helped them to succeed. Recently, we scheduled a move out carpet cleaning with a few patch repairs. At first, I thought everything was going great until I saw the one patch job. We brought it to the technicians attention & he said that was the absolute best patch that could be done. I didn't agree but waited until it dried. After he left, I went upstairs and noticed that the scent that is usually very pleasant after carpet cleaning was not there but instead the stench of dirty water was present & extremely strong.This was not the norm in past jobs with them so I immediately knew something was not right. I called the office & asked them to send someone over right away to see the job that was done and to smell the odor. I thought Rachel was going to send over a supervisor to check things out the next day but all that came over was a regular technician with a can of deodorizer to mask the odor. I thought they would have redid carpet & fixed the patch but that was not the case. Mind you, my circumstances have never changed during the 9 years I have used Upfront Home Services I have always had animals, & yes, animals have accidents. There was no more or less than the norm. After they cleaned my carpet, the carpet smelt great each time, so they cannot say it was my fault or point fingers. If they had only come out to see for themselves what I was referring to after I asked them to, they would have seen & smelt what I was talking about but they chose not to. A few days after this took place, & after I had a few moments to myself after moving State to State, I wrote an email to the owner, Joseph Pais expressing my concern & instead of reaching out to me personally, he had someone by the name of Daniel Guida call on his behalf. He seemed nice at the time & said he would send someone over to fix. I explained to him that the second visit should have handled this & that we no longer had access to the home. We moved out. I told him we had spent almost $1000 on this work & the least they could do since they didn't fix any of it on second visit was to maybe refund us something. Maybe 15-20 percent of the cost since the job was not done right & no one thought it necessary to stop by next day to see what we were talking about. Well a week later, Daniel did not call me back so I sent a follow up Text to him yesterday. I saw that he read my text but didn't feel he should be professional & reply. I then sent another email to the owner, this morning, & he had the nerve to offer me a refund of $50 & a $300 credit if we ever returned to Texas & needed carpet cleaning. We moved to Florida 2 weeks ago AND WHY DO I NEED TO WAIT TO RETURN TO GET A CREDIT? REFUND ME NOW. THE JOB STILL SUCKS!!!!! If Joseph or Daniel had come to the house, they would have witnessed first hand our complaints & the odor we had after they cleaned it along with the really bad patch job. If our 9 years of business means nothing to them & they insult me by offering me a $50 refund after spending almost $1000 on this past job, then they can keep it. Apparently, they need the money more than I do. Keep this in mind if you need to hire a company to clean your carpet, tile, etc. If my 9 years of business meant absolutely nothing to them, how do you think they will treat you or your home?

My experience with this company is exactly what I expected from a company referenced to from…read moreMattress Mac! I was helped by Justin, who was incredibly responsive, transparent, informative, and professional througout my couch cleaning project. 5 Stars.

This is the 2nd time we have had Justin at Simply Clean Upholstery Professionals clean our outdoor…read morepatio furniture cushions in 3 years. They do a great job. They pick them all up, clean them and deliver them back 2 days later. No more dust, pollen, sunscreen stains. I highly recommend Justin and his company.

wow words can't even describe what a super fantastic job I got on my carpets and I kept adding…read morelittle things and they had a can-do attitude to continue to do the little things that I noticed that needed to be done like my sofas my kitchen nook a rug in my bathroom they did it all with the smile they were amazing and I couldn't believe the difference in how my carpet actually looked I didn't realize how dirty it really was thank you guys so much and I will definitely use you again. it was a extremely rainy day and I thought I was gonna have a mess they brought everything in that they used it was dry it was clean they wore little booties before they walked on to the carpet they were extremely professional and very very good I highly recommend them. Susy smith

We use One call cleaning and restoration services when my house got flooded. They were there the…read moresame day we called them and their team was very helpful. They walked us through the whole process and made things easier for us. They made the phone calls to my insurance and we didn't have to worry about anything. The whole team was very profesional and provided the best customer services.

Does not show up for scheduled appointments and then lies and argues with you about when it was and…read morethen keeps your deposit! SHAMEFUL!!!

They arrived on time, the technician was very friendly and professional and did a great job. They…read moredid two upstairs bedrooms, the upstairs hallway and the staircase and everything looked great. We were very happy and it was also a very good and fair price. We will definitely have them scheduled again soon!

I would highly recommend BBO and Benjamin. He was able to come out on short notice and was able to…read moreget some tough stains out of the carpet. The price was fair and the whole house smells amazing. I will be coming back to BBO for future needs for sure.

I had an emergency on Sunday, and BBO came quickly and has done an excellent and most professional…read morejob remediating my water soaked carpet as well as removing water from my bathroom floor. I'm a senior citizen and highly value young professionals who want to do a great job, not just a quick and out one. Robert was also so patient and courteous with my questions and concerns. That is what I regard as EXCELLENT customer service! It's all too rare these days.

The service is great, but unfortunately the quality didn't match. My husband new Peter Millar coat…read morewas over-pressed, and the logo on one of the vests was melted off. Pants also came back with double creases. I really wanted to like this dry cleaner because the staff was friendly but it's disappointing to have to get all of these items redone.

Great service. Always happy with their work! They do a really good job with white pants or shirts…read morethat need stain removal.

Peter Steamer did an excellent job all the way from scheduling to completion. There were several…read morehigh traffic areas where I thought the dirt would never come out where they were able to get it looking almost new. The tech, Andre, pretreated several areas and I could tell the difference right away even in spots where I unsuccessfully tried to remove gum or stains. He explained what he was doing and was realistic in terms of cleaning. He wore a mask and protected the floors after cleaning. I would recommend if you are looking for an efficient professional carpet cleaning.

Reached out to Peter Steamer for a quote on deep cleaning my furniture and the owner Pierre…read moreresponded immediately, even though it was 7pm. Asked some questions about the process and chemicals, experiences, etc and was able to book him for the next morning at 8am! Pierre was on time and texted me to let me know when he was on the way (wonderful!), and he did an excellent job cleaning my couches and chairs. I have two dogs, a cat, and two kids so you can imagine how gross these pieces get! He brought all his own equipment including towels for the floor and water for the machines. He got right to work and was finished in just about 2 hours. He shared that he worked 10 years in a name-brand furniture store specializing in upholstery cleaning before starting his own company. You can tell he knows what to do when he first checks out your furniture before starting to clean. Pierre cleaned up all the furniture and it looks and smells great now, you wouldn't know we have pets just by sitting on the sofa. He gave a competitive quote and his timeliness and results speak for themselves.

I highly recommend using pro cleaners. The owner really cares about customer satisfaction. We got…read moreour dry cleaning back the same day and they were even able to get out some stains/markings that were left by the previous dry cleaners we used. Fast and efficient!

Clothes were promised by 5 PM yesterday. Still don't have them. Have a flight early tomorrow that…read morewe needed the clothes for. They don't answer their phone. Have been to the actual store at least 3 times today to get the items. They said they would call, never called. DO NOT TRUST THEM WITH YOUR CLOTHES.