As soon as we had hired him for the job his attitude totally changed. Became very rude, short tempered and it only got worse the deeper into they got. We couldnt even stomach to be in the house while they were working on the basement because of the vulgar, cruel, racist things we would hear him lashing out at employees. (4 Very nice polite gentlemen of hispanic decent). Not sure if the guy running the show was manager or owner he claimed ownership, but his words dont count for much. He told me I wouldnt have to pay anything out of pocket If I hired him for the job. He said he will make sure that 100% of the bill would be covered by my home owners insurance and then half way through the job informs me I owe 1500. 3 Days later he is informing us that we owe an additional $3,000. He became very volitile and rude each time I tried to bring up the topic, even called me names. But wait, We havent even reached the climax of this nightmare yet, I saw the One Call Cleaning and Restoration crew arriving So I grabbed my robe and headed down the steps to greet them and hopefully try to talk to devil named Bob about the false promise he made us, for the first time face to face. The crew all not wasting anytime came in, set up, and quickly got to work, Bob hadnt followed them in though so I proceeded to my drive way to greet him as well, but instead when I approached his car it was I who was greeted, witnessing him doing drugs what I assume was crack-cocaine because he was sniffing it in through his nose. He caught a glimpse of it startled him he started shoving stuff back into his purse (yes, he carries a purse) and he rolled down the window enough to blurt out something about "gotta do something important" "be right back". He didnt show back up until the end of that work day to mistreat and degrade his crew of hardworkers. That guy is bad news. Very unkind, not trustworthy, bold face lies to his customer, does hard narcotics at customers homes during the job. DO NOT USE THIS SHAM OF A COMPANY. Take it from me and save yourself the headache, the thousands of dollars that they promises will not be your responsibility, the hard core drug use in your home, and the thrill of getting to hire another company to come in and do the job over again correctly. read more
