Team 27 (Angela and Diana) did a very nice job yesterday. This team was very good at following my instructions.

Lees summit , Mo Molly maid --- The cleaning supplies you give your team to deep clean and clean a home in general as a professional house cleaning service is unacceptable. I took pictures of what is inside each bag you give your team for each home use to clean. How can you expect professional home cleaning services when you do not provide a professional home clean equipment; supplies? The ladies should not have to use a wash rag to clean a shower or bathroom . How can one possibly clean mold or dirt from shower tiles using a washcloth . Right a hand held scrub brush be more appropriate ?? The sponge provided to clean the oven isn't appropriate to clean an oven - the sponge falls apart in your hands when you hold the sponge. The mop provided is nothing other than a single attached fabric that isn't acceptable for commercial or residential ongoing cleaning services. An initial professional deep clean for two ladies at 3-4 hrs for $250-350 - one would expect as a (business owner myself ) that adequate professional supplies would be available for the cleaning team. Your representative claimed that Molly Maids uses hospital / commercial grade cleaning products as well as provides all necessary and professional grade cleaning supplies that the team brings with them to each home on the schedule to be cleaned. Clearly that is not the true! The false advertisement and poor quality of supplies given to your team is disgraceful. I certainly can understand why the initial clean on 5/20/26 was not able to be completed in its entirety when adequate supplies are not provided. A second cleaning the next day should never have to be performed. read more

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TERRIBLE SERVICE! Do not Recommend I hired Molly Maid for a deep cleaning move-out service, and the experience was EXTREMELY DISAPPOINTING. The cleaning did not match the promises listed on their website: "Countertops and sinks cleaned and sanitized", "Showers, tubs, toilets, and sinks scrubbed and sanitized" The quality was UNACEPTABLE! I even had to ask for the bedroom to be vacuumed again because the edges still had dust, dead insects, and debris. This added time without improving the results. I took photos and shared them with the Molly Maid representative, but they offered no help or concern. They only cared about getting paid, not about delivering quality service. I would not recommend Molly Maid to anyone looking for reliable cleaning services. read more

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Still no call from the supervisor in regards to my complaints about their maids STEALING my stuff and accessing spaces that I specifically said not to. DO NOT USE THIS COMPANY! read more

This I believe is my 5th visit from Molly Maids. I've never had a bad experience. Not all of the experiences were the best , but none were bad. This week I had Herlinda and Martha. They did a great job cleaning. They cleaned the downstairs of my 3 bedroom townhouse, 2 bathrooms, the kitchen, and the den area. i was happy with the outcome. My only complaint with Molly Maid is I wish there was consistency in the people coming to clean. I don't like different people each time. read more

I cannot tell you how bad my last deep clean was. They charged me over $500 (plus an extra $60 for 30 more min of "cleaning") and I spent an hour going behind them and moving all of my furniture back where it was, cleaning everything they missed and then I walked outside and they had dumped all of the cat litter they had swept up on my walkway. Are you kidding me?? If I could give this experience a negative 5 I would. I would not hire this company again. read more

Hired the Molly Maid to do a move out clean and while the shower was cleaned wonderfully, the rest of the house was less so. Cabinets and floors were cleaner, but I still had to clean a number of stains that didn't require any special cleaners or elbow grease; the work they did was closer to a wipe down rather than a deep clean. Several cabinets had bug droppings and dust and going through the house with a swifter cleaned up a number of dust balls. Most frustrating was the loss of a ceramic burner cover from our gas range. It'll be expensive to replace and customer server stated there was none when the cleaners arrived, which wasn't the case. I'd recommend this company only if you need a light cleaning and don't need to be critical of the results. I know I'll look elsewhere in the future. read more

downstairs cleaning of a two-story house and one bathroom upstairs. One of the maids worked on most of the house while the other made was in 2 1/2 bathrooms for an hour and a half. They were late arriving by 30 minutes after waiting for four hours. I was quoted an hour and a half for the cleaning when estimator came they said they needed another 30 minutes after being late. I spoke to and Amy, who were of no help and were supposedly managers. I told them if the work wasn't done correctly and completely then I would not pay the full amount. They put me on hold and tried to charge my credit card, but I had locked my credit card thankfully. they did not finish the job and the maids left without doing the kitchen or any of the floors because they said they were going to be late to next appointment. They were directed by Amy to leave and go to the next job, even though they finished the current job. My husband and I had to finish cleaning the house even though we paid them $150. There was not any cleaning products used on the or the kitchen table and I was told that they do not use any products. So much for cleaning and disinfecting the countertops. This was the worst management team I have ever had contact with this was the second time I've used the second time I've had to talk to the management team. It is also the second time someone called to tell me they needed more time. I think they have figured out that if he works slow slowly, it looks like you can't get the house clean and you need to add more time which cost more money. read more

Requested a deep clean for our newly moved in home. Wanted the peace of mind of returning home from a relaxing brunch date after a week of packing and unpacking and came home to a subpar cleaned home. Before we left, the maids stated that our service was marked as a "move out clean" and that they expected the home to be empty and unfurnished. I never, ever said that was what I was looking for, not during my online quote request nor on the phone with their scheduling coordinator. I said this was incorrect, and they began to work on what I guess was a standard clean. I got red flags immediately as I saw one of the maids "dusting" our blinds by tapping them with a duster rather than actually cleaning them like I expected them to. She also stated it would be about 3-3.5 hours, it ended up being around 4.5. When we returned home, we found dust in corners, our baseboards untouched. Small items or debris we left on the ground were in the same place. The oven was untouched, the cabinets disregarded. Soap scum still on our sink countertops, the list goes on. I called asking them to avoid charging my card until we got this sorted out, they went ahead and charged me anyways. The following Monday, their office assured me that a deep clean was the same price as a move out clean anyways, even though I never got the "deep clean" I asked for to begin with. I tried to reason with them to reduce the price to a standard clean and they profusely denied, as they have a "no refund, 100% clean guarantee" instead. They sent a new crew out the next day. They arrived today, and the lead crew member began asking me questions about what EXACTLY had to be recleaned. The impression left by the office staff implied that the entire service would be given again, not that I'd have to hand over a laundry list of items for them to focus on. This was pretty annoying. They then tried to leave without even going upstairs, which is bonkers. One of my main complaints on the phone was that so many of the issues were not resolved in the upstairs portion of our home. My girlfriend suggested this place as she has had good experiences with them in the past, but even she was shocked to see how awful Molly Maid's service was for us. We will not be requesting this scam of a company again. read more

This was our first time using this company and it was HORRIBLE. They provided an estimate (estimator bailed last minute and just did it over text) and had highlighted incorrect info. The estimator, Aide Pineda, quoted us 1.5 - 2.5 hour clean for a 1 bedroom, 1 bath, less than 1000 sq ft for around $109-$135 per hour (unclear quote because it for was highlighted wrong). They charged us $300 with no itemized receipt, and also lied about how long they actually cleaned our apartment. I know exactly when the ladies arrived and left because I was home and it was almost 2 hours exactly, yet they charged us for a full 2.5 hours?? I have it all documented. The ladies also broke a very expensive items of ours and then pushed the remaining pieces under to hide it and never reported it to me. This place will provide extremely vague, confusing prices and then charge you the fullest amount possible. We paid for a deep clean, yet multiple areas were untouched and they just cleaned around stuff. We will never be using Molly Maid again and we will never recommend this place to anyone. Such a shame because we are extremely loyal to businesses that provide our services. read more

Watch out for your valuables. The ladies were nice and did a great job overall. However, I was not paying attention and they trashed several valuable items including my mom's dentures, some jewelry, etc. This made the experience a loss overall to the tune of a few thousand dollars. read more

Did an excellent job the second team sent out. Please send this team out each time in the future. They were professional and courteous.

Every single person I have experienced at Molly Maid has been incredibly hard working and kind. Aide did the walk-through and told me exactly what to expect and then said we could actually get a crew to come within the hour! Leticia and Maria made my apartment look better than I've seen it since I moved in. I just kept walking around my space looking at all the details they took the extra effort to make perfect. So happy with the experience, well worth what I spent, and will 100% continue using their services. read more

Very disappointed working with them. They did 4 hours of work on my empty home for a move out clean, left dust, didn't clean the stovetop and counter, stairs weren't cleaned properly and much more. Called to share after they charged me (didn't send me an invoice) so I never knew it was 4 hours, expected 2 hours based on quality of work. I no longer have access to the space and the REFUSED any type of refund or credit for the poor work. Their only solution was to go back to clean the space I'm no longer living in. Extremely poor customer service. They do not guarantee their work and was not quality work to begin with. read more

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I contacted their customer service to let them know their team did not do a good job at cleaning my house. I sent photos & requested a credit back on my card since they could not go back out to clean. They said they could not refund me my money & pretty much could not do anything for me. read more

Molly Maids have the best quality of cleaning, timely and thorough. I have used a few others in the past but nothing beats the quality of Molly Maids, they are the best hands down. The only problem is, you get used to the good stuff with them and then for any reason you have to change, the others are just not good enough! I would always use them for my home cleanings. read more

I love when our maids come they leave our home smelling fresh and clean ! They are on time and get three bedroom three bath apartment finished within two hours ! read more

Good customer service, but I am leaving 2 stars for cleaning. I chose Molly Maid in part because I appreciated the live walk-through from their rep Aide to assess the condition of my place and provide a quote. However, my first clean was awful. To their credit, they sent another crew to clean first thing the following morning. While the new crew cleaned some of what the original crew left, I pretty much got the point after that second crew: Molly Maid will only do the absolute minimum to clean your home. They cut corners everywhere and showed no attention to detail: - They lightly wiped around my stove, but for anything stuck on, they did not try to clean it off. They left grease around each burner. - My and my partners' entire work areas were ignored. Neither of our desks were wiped, the rug wasn't vacuumed. That entire section of the living room was bypassed entirely. The second crew vacuumed the rugs, but still neither of our desks were wiped. - Hair left all over the bathroom. - No effort to straighten up any loose objects (within reason) Again, credit to the Aide & the kind customer service reps for trying to work to find a solution, but at the end of the day this isn't the level of cleaning I paid for. read more

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Like I said before, open the door and get out the way these people really handle their business. I'm a tough critic if you ever read my reviews you know what I'm talking about I left my son in charge while I was away on business and came back to a hell hole and they made it brand new again. Trust me they are the truth!!! And people please tip they go above expectations show your appreciation. read more

In a pinch, I called Molly Maid to see if they offered same day services as another cleaning company pulled a no call no show on me. I talked to a young lady named Tammy. I explained what I needed done and she said they could send a team out in the afternoon (thank goodness!!) I was quoted 128 per hour for a 1 bedroom/1 bathroom apartment less than 1000 sqft. length of service being 1.5 to 2.5 hours. They (2 ladies) did in fact come when they were supposed to and Tammy kept me informed. They did a great job, however I found them to be a little on the slow side because at the 2 hour mark Tammy called to say that they would need an additional 2 hours to do everything. I let her know the tasks that I wanted them to focus on with the remaining half hour and all I needed to do was wipe down the inside and outside of the refrigerator and clean the countertops, so nothing major. They did do the oven, which I had pre sprayed with easy off prior to their arrival. For two people to be cleaning an empty apartment that wasn't trashed, I would have thought it would have been done at the 1.5 hour mark. All in all for me to call at 11 and they showed up at 12:45 it was a great service. Thanks again, I appreciate it!! read more

Aide was so professional when she came out to do the original consultation for my office. The young ladies who came out to do the cleaning was so thorough and quick. I definitely recommend them for any cleaning application you may have read more

Disclaimer, this review is for a one time apartment move out cleaning -- I understand it's a completely different game cleaning a furnished and occupied house or apartment. Short Version: From the initial scheduling phone call to the day of the cleaning, to the cleaning and communications and payment afterwards, Molly Maid hit the ball out of park. I was very happy with the service provided and the pricing. Long Version: I was moving out a two bedroom apartment soon and I was so tired after moving everything out, I really didn't feel like going back there to that apartment that I spent the depressing covid year in and cleaning it too. So I decided to treat myself and get it professionally cleaned. Scheduling was a breeze on the phone thanks to the local rep that answered the phone and helped me decide on a time and options and was very courteous, efficient and helpful. Houston can be a rough town and sometimes we forget how being treated with respect and professionalism feels like. Well Kindra the rep reminded me what is like to be a valued customer. Within a quick few minutes, I was scheduled and set up. The crew showed up on time and while I was not there to see what they did, they cleaned the apartment to a state of clean so good it made me want to move back in. That apartment was not THAT clean when it was handed to me before the move in a year ago. There is an hour and half minimum on the move out cleaning sessions and they stayed within that time and used the time well to get every surface, nook, cranny, cabinet, fridge and over interior and exterior spotless clean. The apartment smelled of clean fresh fragrance when I came back to check on it. Also keep in mind that other services like More Hands no longer does apartment move out cleaning. So I am happy report to you that Molly Maids will not make you miss any other service and give you exactly the thorough cleaning you wanted. I highly recommend this company and its services. read more

UPDATE: this company has insinuated that I am lying about the services I was promised (which I have no incentive to do). If I had been treated well I would happily have continued to be a customer despite the errors and bad cleaning service (everyone has off days). It's the deception and mistreatment I received afterward that have made this company exceptionally poor to work with and warranted this review. ORIGINAL REVIEW: Molly maids promised to fold and hang my laundry on top of ordinary cleaning services. On my second clean, they did not do that; nor did they clean my apartment well(there was still food in the sink, several items were out of place; did not follow instructions). I called to see why they hadn't put my clean laundry away. They lectured me about why they normally don't hang or put laundry away and that they were changing my services to just folding my clean laundry. I told them that is not what I signed up for and that I would like to cancel. They backtracked and said they would do what they originally promised they would do, but they were not happy about it. After the bad treatment and service I received I decided I didn't want to work with them anymore. I called for a refund. They refused to issue a refund. Worst of all, I contacted them to get my key back. THEY HAVE NOT RETURNED MY KEY to my HOME. Spare yourself the worry and frustration and hire another cleaning company who acts like they are happy to help you and follows through on their promises. RESPONSE TO OWNER COMMENT: your Molly Maids team is lying to you, or you are lying to save face. Molly maids records conversations--I recommend you listen to every single conversation I've had with your employees! Several of your employees are on tape admitting to promising to put my clean clothes away for me. Aide Pineda came to my apartment to give me the initial quote. She then agreed to put the clean laundry away for $30.00 if it took less than 30 minutes. If it took longer than 30 minutes she warned me that you would have to reconsider putting my laundry away or charge me more. Aide NOTES with my instructions for the maids regarding putting my laundry away AND that rule!! Your maids did in fact do my laundry as instructed during the first clean. After they failed to do the laundry the second time, I called Molly Maids. One of your employees lectured me and acted skeptical about why you don't typically do laundry--she then reviewed the *NOTES* and agreed that Aide set up my clean to have the maids to put my clean laundry away. Definitely cut my key. read more

Absolutely haphazard service. The ladies were very good but lacked efficiency. Below are a few mistakes: They called me that they were here but went to the wrong address( No big deal happens to all of us). 30 mins late. They forgot (I repeat forgot to vacuum our bedrooms and living room carpet) and left. I went to the parking lot to call them back. They did not clean the exterior of the kitchen appliances (as I was told by the customer rep during booking). There was hair all over our bathroom. They lack experience in organizing stuff after cleaning. We do most of our cleaning ourselves and we hired them specifically to get rid of the dust and make the house a lot cleaner like professionals. Iam terribly allergic to pollen and wanted a clean house. Highly disappointed and I feel like I wasted my money. read more

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Every time they do the dish washing for me (there is one time I even paid extra fees), they always leave a little spoon in my disposal (one time is a plastic one and the other time a steel one). The second time it caused a serious problem with my sink disposal and due to the staff shortage problem, my apartment home couldn't send people to fix this for me right away. I had to tolerate the sink leakage and etc. for two weeks. I then called their service team, the lady on the phone keep on finding excuses for their team and that really pissed me off. Two people for a little apartment always take so much longer time than it should, this is also not acceptable. read more

Best cleaning service Ive ever used. These lovely ladies did such a fantastic job. I needed it cleaned on shirt notice and this company delivered. Within hours read more

Molly Maid of Central & NE Houston helped me with a rushed up service request. They were professional and efficient in the scheduling. The two agents they sent to clean (Yahaira C and Latoya) were excellent. They worked thoroughly and diligently and were very pleasant. I appreciate the good job they did, and I won't hesitate to recommend them to whomever has a need. I'm thankful for young people who are willing to work hard and take pride in their work. read more

The customer service was good, but the actual cleaning service leaves something to be desired. I hired Molly Maids to come out to my one bedroom apartment to do a deep clean and signed up for weekly services. Upon coming home I could not even tell anyone had been in our apartment. They didn't do anything they said they would do on the estimate. The dust seemed worse than when I left!! The only reason I could tell someone was there was because the trash was taken out. They offered to come back out and do a redo to make it right, but I don't want them back in my home. I was told over the phone that they do NOT have a money back guarantee which I should of saw in the agreement, but I clearly missed it. They also told me they DO NOT claim to be perfect and are only human. I totally understand and get that, but it isn't rocket science. Maybe I am being to picky because my daughter is a bone marrow transplant patient and we need things done 100%, but I told them my needs and they didn't seem to have any issues. I know as humans nothing is perfect, but what I was charged made me feel like the service would be of higher quality. Clearly I was mistaken. Why is it so hard to find someone who takes pride in their work this day in age?!? read more

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Horrible service. Broke an item of mine and tried to push it under a table to act like they didn't and never mentioned it. Charged me for extra time of cleaning without authorization and never sent me an itemized receipt when requested on callback complaint. Don't ever use this service. It is a scam and you will never be happy with their services! read more

Super convenient and professional cleaning service! We were able to schedule an assessment within 24 hours, and had a deep clean scheduled by that weekend. We have 2 dogs and a cat, plus lots of nooks and crannies in our old bungalow where dust/dander accumulate. Josephina and Yuliza (team 7) spent HOURS working hard to get the house feeling sparkling clean. My boyfriend and I both work from home and it was no problem at all for us to be home the whole time - both ladies wore masks and were using disinfecting products on all the surfaces anyway, so we felt very safe Covid-wise. The central office will text you with reminders if you want, and will call you to approve any additional hours or services so there are no surprises. It was a good experience, and just what we needed. read more

This last couple of cleanings hasn't been going so well. Somethings has been left untouched. Restroom sink was not clean and things on countertop was not straighten. My home has not had that fresh smell scent since my 1st two visits. I do not like how the ladies comes to me asking for cleaning supplies such as bleach, soap detergent trash bags when I first started this service I was told that they supply their own everything. My kitchen table and computer desk area was left untouched with trash left behind. The only thing that I hate is how the cleaning staff rush through things. Customer service when I call for anything is the best I just have an issue with the cleaning staff sometimes. read more

Very disappointed with my overall experience. I'm only giving an extra star because the cleaning crews did a good job overall. I had a $500 gift certificate to use and the first time the cleaners came out there were two cleaners and it took them 4 hours to clean my really not that messy house. The second time three cleaners came out and they cleaned my house in only 2 hours. The difference in cost and timing for essentially the same clean is absurd. It had also been extremely difficult to get a hold of the office staff Even after calling and emailing multiple times. Not worth the ridiculous cost and lack of customer service. Will not be using again. read more

**Please** avoid this company. From the very beginning, the lack of communication, errors by the administrative staff and cleaning team, and lastly, the rudeness of one of the supervisors, Kendra, made what was supposed to be a convenience into a huge hassle. The estimator failed to disclose the charges correctly in her estimate, the team, sent to the house for an initial whole-house deep clean, simply did not clean one of the rooms since "the door was closed" (though I was home and they could easily have asked me if they were confused) and only did so after I had to call the main office (which made the whole cleaning take close to six hours), and Kendra was appallingly unable and unwilling to communicate effectively, even going as far as to try to disparagingly explain to me that "mistakes just happen" as if that was something I did not know in a very rude tone (mistakes do happen, but unfortunately with this company, it was only mistakes and not even one instance of correct execution/process). Furthermore, the team arrived 6 hours earlier than the scheduled time and the office began frantically calling while I was at work asking me to open the gate (when we had clearly agreed upon a more convenient time later in the day). It was clear from the start that once I agreed to proceed with their services and the transaction was secured, they simply did not have any interest in providing a good service. Do not book with this company and make the same mistake that I did. read more

They were supposed to clean my house.The time allotted was 4 hours(2 people for 2 hours.) The firs time they were here,the job wasn't great but the last and second time was Dow. right lousy.They got done in one hour and 10 mins rather than the two hours.They didn't dust much of anything.Didn't bring their ladder in and failed to move a few,objects in the kitchen and bathroom,so didn't clean very well.I had marked areas with washable markers and theses areas were not cleaned.The owner offered to have them fix the job,but there were too many deficiencies and I couldn't stick around all day.They are supposedly a "professional" cleaning service.They left a lot to be desired.Needless to say I fired themThey also had sent out a different crew from the previous time.I Paid $ 159.00 for 2 hours of substandard cleaning help.You do the math.BTW the crews don't speak English very well. read more

I'm a happy customer of Molly Maids for about two months, and very much value their services. The central dispatch communication is excellent, and each of the teams has done a great job giving the house a good scrub down. Honestly it's an excellent value for money, as they've given me my Saturdays back! This week Angela M and Lisbeth V (Team 27) came by and they did an excellent job. My house has never been so regularly clean and dog-hair free! read more

This was the biggest waste of money! I hired for a one time move in cleaning. The house had previously been cleaned before we closed, but we had a pest control company spray so we hired molly maid for a cleaning post pest control. The two ladies who were here "cleaned" for 2.5 hours. When we came back we had to ask them to "re-wipe" 1/3 of the cabinets. I wish I had been more careful when checking their work. When moving things in I found more sticky cabinets and Uncleaned blinds and dust. Save your money do not waste your time. Monday has come and gone... still no call. Good customer service must not be a priority! read more

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They were very professional and thorough! I am extremely fastidious when it comes to cleanliness from feeling for specs of dust particles to getting every teeny tiny crevice from ceiling to corner of baseboards. I didn't think anyone would be able to impress me with their cleaning but Jannice and Berenice (Cleaning Team #14) definitely met, exceeded and surprised my high expectations. I will be using only those two ladies moving forward. read more

I've been using them since December and recently fired them. They were overpriced and I didn't feel that the quality for a once a month visit was all that stellar. I have 3 dogs and I never found that it was incredibly clean, many spots were missed and I could tell that they were hurried by the way my things were thrown back where they go. I had to take 40 minutes going through and putting things in their proper place. My biggest issue was the customer service. It took several calls to ask about my rate and having it reviewed. They never called me back as promised. When I finally called to cancel, I told them that upset me and they didn't even care. Obviously they didn't want my business that badly Update - this is about the Elysian location, I live in Houston. read more

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We had a huge remodel and own several pets. Molly Maid's team was amazing. They arrived on time and left the house so spotless that I do not even think we need to paint anymore. Super happy with Angela & Dolores of Team 27. Highly recommend. read more

Hopefully my comments instruct/help for the future. Your (Business Development Rep) closed me on the superior quality, customer service and professionalism of Molly Maids. When I had a quality issue after my second cleaning, the company timely sent a Customer Satisfaction Manager who would assist/review/inspect any house cleaning quality issues for the next 3 visits with the maids. The Manager, (though I must say is great at her job) showed up for only two visits. Consequently, I've not received the continuity of quality nor the value-add of choosing your maid service as pitched by (Bus. Dev. Rep.). He explained realistic results/benefits of choosing your company with genuine enthusiasm, but the overall follow through (many variables to consider here) was not there. I appreciate the effort made, but I need to discontinue service with your company. I've given two stars to say all isn't lost, but I can't be the project. read more