Update following the company's response:…read more I want to clarify one point raised in the owner's reply so readers understand the concern accurately. Yes, I mentioned that I would prefer the panels be placed on the rear of the home if possible. That was simply an aesthetic preference and not a design requirement. I relied on the company's expertise to determine whether that placement would still allow the system to reasonably meet the goals discussed during the sales process. I also want to be clear that the system functioning is not the issue. We appear to agree that the equipment is producing energy as designed. The production numbers themselves have never been what I questioned. The concern I raised relates to how the system size and expectations were presented during the sales process. When we explored going solar, the conversations centered around offsetting most or all of our electric bill, which was the primary reason we decided to move forward with a $20,000 installation. If it had been clearly communicated that the system was intended to be a smaller "starter system" that would only offset a portion of our electricity usage, we likely would have approached the decision differently or waited until we had a longer utility history available. Another important point is that no written proposal or modeling documentation outlining the assumed household usage or projected offset was ever provided prior to signing. Because those design assumptions were never shared with us in writing, it has been difficult to understand how the system size was determined relative to our expected energy needs. As a result, we are now paying a monthly solar loan while still carrying a meaningful electric bill, which is not the outcome we understood or expected when making this investment. At this point, I have shared my experience and clarified the concerns raised. I do not intend to continue a public back-and-forth discussion on this review. My purpose in posting this update is simply to provide context so other homeowners researching solar know to request clear written modeling and offset assumptions before making a significant investment.

We started seriously thinking about solar after we had a knock at the door from a solar sales…read moreperson. We ended up speaking with several of the big solar installers and another couple smaller ones. They all wanted us to take huge low interest loans to buy a lower quality system than what we got with Smart Solar Energy. Smart Solar Energy allowed is to choose the equipment we wanted at no extra cost, and the overall cost was less than half what many others were trying to sell us. The install was delayed by a day because of illness then some paperwork wasn't left requiring a few extra days during install, but other than that they were great to work with and I highly recommend Smart Solar Energy.

I appreciate the values this company brought to their work…read more I had gotten another bid from a company that didn't even come out to my property. A and R sent their sales person to our house and he got right to work. He went into our crawl space under the roof to make sure our roof was properly supported for the panels. That was a relief as the other place wanted to send a structural engineer to do that very simple job and charge us for it. Ridiculous. Our project was two years, so the crew may be slightly different, but they were great. When there was an issue, like that we didn't have electrical grounding, they just put in grounding bars. Amazing! They offer production guarantees which is rare for a solar company, like those ones that come door to door. lol A and R was professional, easy to work with and easy to communicate with. Good job team!

Zero stars. Good luck getting an after-sale response or help or service from this place. I would…read morerecommend any other company for your solar needs, just not this one. Three emails & five phone calls - no response. Invest your money somewhere else. So sad.

I installed my solar in 2008. The people who installed it were amazing. Since 2008, every problem…read moreI've had with micro inverters, not working, issues with my panels, no output.... Elemental Energy has been outstanding in post customer care. In the eight years since I've had my system, I've only had two issues which were properly taken care of. The project manager in 2008 was absolutely awful. Poor communication and someone quit so my project got pushed to no-man zone- no one was taking care of my project or communicating clearly about what was going on. I didn't write a review in 2008 because I was upset about the process. However, eight years later, the install is absolutely fantastic and the product has held up really well. Plus the person who was so awful is likely gone so thinking you'll have a better experience than I did. I'm getting quotes on battery and they are the first person I called

Elemental Energy installed a photocell array on our roof a couple a years back. When we made the…read moredecision to install batteries as well, they were our only call. Our house was built in the late 1960's. Which means that the outlet plugs and other components that were installed back then (over 50 years ago) have become brittle. Jostle them a bit and they can fracture. This happened to the circuit for the room on the other side of the Battery install. Apparently they jostled the wires running to one of those outlets and it fractured it, disabling that circuit. It being a guestroom, we didn't notice it right away. When we did, Elemental did not hesitate to step up. I would use Elemental Energy again if I needed any of their services in the future.

Pinnacle did an outstanding job on my project, and I highly recommend them. They installed a large…read moresolar system on my North Portland home, upgraded my electrical service line, and put in a new panel. Steve (the owner) and his crew were fantastic to work with--friendly, respectful, and extremely responsive to every question I had throughout the process. I would gladly hire them again. Before choosing Pinnacle, I got quotes from about ten companies and spoke with most of them. Pinnacle gave me the best overall impression, and after working with them, I'm confident I made the right choice.

We initially chose this installer because they appeared professional and knowledgeable, even…read moreengaging us in discussions about optimizing our solar panel layout. Based on their assurances, we confirmed the project nearly 2.5 months before the federal tax credit deadline, expecting timely completion. To proceed with them, we canceled an application with another installer who promised a faster timeline and stopped pursuing two others offering aggressive pricing. Unfortunately, that trust was misplaced. From the moment we signed, there were no proactive updates on project progress. Communication was poor--responses only came after repeated follow-ups. After weeks of pestering for an installation timeline, we were finally told--at the last minute--that they were short-staffed and could not complete the project in December. This left us zero time to approach alternative installers, resulting in the loss of the federal tax credit. This feels like a bait-and-switch tactic: they made viable promises to secure our business, then failed to deliver, causing significant financial harm. If you value transparency, timely execution, and accountability, look elsewhere. Our experience was frustrating, costly, and completely avoidable with honest communication.

My husband and I really enjoyed working with this company. They had excellent service, were timely,…read moreand had great hands-on industry knowledge. They were able to complete the removal and install each in one day, in-between our new roof being installed. Would recommend.

After extensive research, I decided to go with Sunpath for my solar installation. I began with no…read moreknowledge of solar energy but ended up understanding the different products and their pros and cons. The owner, Chet, conducted an on-site assessment and was extremely honest and knowledgeable. Chris, the designer, was incredibly patient, explaining everything in detail and even reviewing other quotes I received, offering his candid feedback. I spoke with several leading providers in Portland, but Sunpath earned my trust through their transparency. Maggie, the project manager, was a delight and efficiently scheduled everything. The crew arrived early today and completed the installation before dawn, and I couldn't be happier! They did an outstanding job. Special thanks to Johnathan and Kordon, the lead installer, who explained everything thoroughly, and to the technician, Keven, for his excellent work. The EV charger installer they hired was amazing too, they did the installation seamlessly without any visible wires. :) Here is a breakdown of what I've installed. - (30) REC 460 wattAlpha Pure-RX, all black solar panels - (30) Enphase IQ 8X microinverters - (1) Enphase combiner panel with system production monitoring - SnapNRack roof mount racking system - Installation of Level 2 EV Charger I highly recommend Sunpath to anyone considering solar. I truly believe that with their honesty and commitment to excellence, they will continue to thrive! Thank you everyone at Sunpath for this wonderful Solar Journey!

Great Service! System design, installation, support. I…read moreFound this company at our local street fair. Before long we had a plan for a grid tie power system on our roof in SE Portland. They were great to work with and took care of all the permit stuff. Now on sunny days we feel great watching our power meter running backward! Our system easily generates 3000 watts on sunny days, They even found an inverter that will give solar electricity during a power outage. We can log onto our inverter through our computer and watch the power generation data over time. Cant recommend these folks enough.

We HIGHLY recommend Prestige Power Systems. They were prompt, professional and dependable. We are…read morealready planning on using them in tge future. We will definitely recommend them to anyone who needs electrical work.

Energy Solutions went above and beyond to ensure that the system was installed and functioning…read moreproperly, returning to my property multiple times in order to troubleshoot or replace components when the manufacturer was giving them the run around. They were highly responsive and supportive throughout the whole process. I would highly recommend them for anyone needing solar power.

I was so impressed by Energy Solutions! I wanted to get an EV charger installed but didn't want to…read morefuss with drywall but also didn't want conduit running across the middle of my wall. They have a great solution to run it along the bottom near the foundation and run conduit inside the wall straight down. They walked me through the project and made sure it was what I wanted and did a clean and quality job. Would definitely recommend!

Spoke to John at Syncrho this morning about a solar expansion project on my home and adding to my…read moreexisting system. He thoughtfully and thoroughly explained the different options that I currently have left since my prime solar producing roof real estate is already full. He went far beyond what was needed, and even explained the finer details of buying a virtual net meter community solar system that resides elsewhere in the state being more beneficial to me than adding panels to my home that might cost more than the power I get from Portland General. I really appreciate the integrity and professionalism of someone who explains something at length and detail even if it won't necessarily translate to a sale. I will not hesitate to tell friends and neighbors to try out Synchro Solar for bidding processes.

As the sales rep for SolarWorld, I've had the fortune of working with Synchro Solar for years. As…read morean industry insider, I can tell you they have an impecable reputation among their peers and customers, of whom we as the manufacturer, regularly hear from. Synchro Solar installed my 6.6kW solar system this year. Everything was done perfectly, from the communication to the paperwork to the workmanship. They executed flawlessly. My system is working perfectly. I highly recommend Synchro Solar. Kevin K http://www.solarworld-usa.com/

I met with 4 solar companies and Legend seemed best so I signed a contract and paid a 50% down…read morepayment 4 months ago. What a mistake. Legend appears to have run out of money. They're not installing any solar systems in Oregon, Utah or Nevada. They haven't paid their own employees in months. The company offers nothing but idle "we're working on it" excuses. I feel bad for the few employees who are sticking around trying to help. But their hands seem to be tied by incompetent owners back in Utah. So far they have provided no solar panels and no refund. I've talked to several other customers who are in the same boat.

We met with five companies over the course of a year before deciding to purchase solar through…read moreLegendSolar. As soon as we had our meeting with Legend Solar, we could tell they were different. From the beginning, Aaron and Tanner made the process easy and were professional, friendly, and knowledgeable. We have had our system for about a month now, and are extremely pleased with the functionality, ease of use, aesthetic, and output of our home system. I can't say enough good things about this company and the product they offer! Thanks!