Update following the company's response:…read more I want to clarify one point raised in the owner's reply so readers understand the concern accurately. Yes, I mentioned that I would prefer the panels be placed on the rear of the home if possible. That was simply an aesthetic preference and not a design requirement. I relied on the company's expertise to determine whether that placement would still allow the system to reasonably meet the goals discussed during the sales process. I also want to be clear that the system functioning is not the issue. We appear to agree that the equipment is producing energy as designed. The production numbers themselves have never been what I questioned. The concern I raised relates to how the system size and expectations were presented during the sales process. When we explored going solar, the conversations centered around offsetting most or all of our electric bill, which was the primary reason we decided to move forward with a $20,000 installation. If it had been clearly communicated that the system was intended to be a smaller "starter system" that would only offset a portion of our electricity usage, we likely would have approached the decision differently or waited until we had a longer utility history available. Another important point is that no written proposal or modeling documentation outlining the assumed household usage or projected offset was ever provided prior to signing. Because those design assumptions were never shared with us in writing, it has been difficult to understand how the system size was determined relative to our expected energy needs. As a result, we are now paying a monthly solar loan while still carrying a meaningful electric bill, which is not the outcome we understood or expected when making this investment. At this point, I have shared my experience and clarified the concerns raised. I do not intend to continue a public back-and-forth discussion on this review. My purpose in posting this update is simply to provide context so other homeowners researching solar know to request clear written modeling and offset assumptions before making a significant investment.

We started seriously thinking about solar after we had a knock at the door from a solar sales…read moreperson. We ended up speaking with several of the big solar installers and another couple smaller ones. They all wanted us to take huge low interest loans to buy a lower quality system than what we got with Smart Solar Energy. Smart Solar Energy allowed is to choose the equipment we wanted at no extra cost, and the overall cost was less than half what many others were trying to sell us. The install was delayed by a day because of illness then some paperwork wasn't left requiring a few extra days during install, but other than that they were great to work with and I highly recommend Smart Solar Energy.

I installed my solar in 2008. The people who installed it were amazing. Since 2008, every problem…read moreI've had with micro inverters, not working, issues with my panels, no output.... Elemental Energy has been outstanding in post customer care. In the eight years since I've had my system, I've only had two issues which were properly taken care of. The project manager in 2008 was absolutely awful. Poor communication and someone quit so my project got pushed to no-man zone- no one was taking care of my project or communicating clearly about what was going on. I didn't write a review in 2008 because I was upset about the process. However, eight years later, the install is absolutely fantastic and the product has held up really well. Plus the person who was so awful is likely gone so thinking you'll have a better experience than I did. I'm getting quotes on battery and they are the first person I called

Elemental Energy installed a photocell array on our roof a couple a years back. When we made the…read moredecision to install batteries as well, they were our only call. Our house was built in the late 1960's. Which means that the outlet plugs and other components that were installed back then (over 50 years ago) have become brittle. Jostle them a bit and they can fracture. This happened to the circuit for the room on the other side of the Battery install. Apparently they jostled the wires running to one of those outlets and it fractured it, disabling that circuit. It being a guestroom, we didn't notice it right away. When we did, Elemental did not hesitate to step up. I would use Elemental Energy again if I needed any of their services in the future.

Gerry was professional, on time, and did above and beyond what we asked. He replaced a few GFCI's…read moreand got our outlets up and running. He went through our attic and made sure our wires were all tip top shape. All for a great value. I'm very happy with the service and will reach out to him for any future needs as he is easy to work with. Thanks Gerry!

Scary and unprofessional. Received an aggressive email out of the blue from the owner about a…read moremissed 2024 invoice, including statements about "wishing bad things" and references to showing up at our home unannounced and watching through our windows. Completely inappropriate. The work was a minor light switch issue quoted around $250 but billed at $450. Then the light fixture attached failed afterward and had to be replaced at additional cost. Will never hire again.

If you're an abandoned Freedom Forever customer in Oregon or Washington, check with Green Ridge…read moreSolar. Green Ridge Solar can service your system even if you didn't install with them originally. They have their own, in-house service team and can help with all of your solar service needs. They also offer repairs, panel add-ons, battery backup systems and more. Call them at 503-395-1943 or visit their website.

$100 K Loan, No Battery, No Power Turned On (PTO)--Beware Jeris Coleman & James Lynch…read more If you're considering Freedom Forever, be warned: our project run by Jeris Coleman (sales) and James Lynch (supervisor) has left us with a six-figure loan, zero power, and endless frustration. High-pressure, zero transparency * Jeris would never just e-mail documents or provide them on the portal for calm review; he insisted on "dropping by" so we could "look over everything together." In reality, he used the face-to-face setting to rush signatures and distract us from reading the fine print, all while promising a Tesla Powerwall 3 battery that never appeared. Only after an insufferable elongated call with him did he admit it was his error that the battery was never entered in the first place. * Given how the solar contracts are written there is no way for someone who doesn't work for them to clearly notice that a solar battery is missing since they had Tesla in there. We thought Tesla was the battery and they later claimed it was inverter options, they list 3 different inverters on the contract that the company chooses from based on their availability. Even their own staff were unable to ascertain initially when asked if the battery was included until the contract was reviewed by someone higher up. * Contract total of over $100K yet we still have no battery and no permission to operate (PGE rejected the paperwork because Freedom Forever filed the wrong address). Yes, they had the wrong address on the paperwork they needed to submit to PGE to turn on the solar. We found out after we called PGE directly since they were not responding to us anymore. Upon solar completion we received an email from Freedom Forever, stating that we should look out for another email that will let us know next steps on the inspection by the electrical company and city. Two and a half months later we have yet to receive the follow up email. System throttled * Shortly after solar installation we saw notification on their portal (keep in mind no human informed us about this) that we can only get 80% solar production and the remedy involved settling to this or incurring extra costs (see screenshot). This was after they had surveyed the location before and told us no issues and that we will get our agreed on 100% production. Jeris assured us not to worry about it that it was an error on their part/system but I can't verify since we've not heard back about it and can't confirm since the system is still not on. Radio silence since 21 May * We've sent respectful emails, calls, and texts to Jeris and James no replies since May 21. Their "reputation manager" Cinque chimed in once on June 5, then vanished too. Meanwhile, Jeris and James are presumably enjoying their commissions and living their best lives while we are left with forever debt, cheap panels, no battery, and no permission to operate. Still they have not responded. I'm not sure if its Freedom Forever issue but I would avoid working with these two

Sunward Power are great partners for all your solar needs. The install process was a breeze - Chris…read moreand his team were clear with the process, were fast with the installation, and helped us get set up with our solar and home battery system. It was great to use someone that lives in our neighborhood that is easy to contact and knows the area. We recently had an issue with one of our solar strings being out and the team came out and diagnosed the problem, sat on the phone with Tesla tech support, and made sure everything was good to go before they left. All the work was still under warranty as well which made it even easier to get taken care of. So impressed with the follow up and support their team provides.

It has been 4 years since Sunward Power installed our solar electrical system and everything still…read moreworking the same since from the start of the system. A few hiccups but mostly with the online and monitoring but easily resolved, they even told us which the issue which I wasn't aware, after service is great. We were given multiple estimates which are very transparent that caters to our needs and budget. Overall, satisfied with Sunward and maximizing the system until now.

My husband and I really enjoyed working with this company. They had excellent service, were timely,…read moreand had great hands-on industry knowledge. They were able to complete the removal and install each in one day, in-between our new roof being installed. Would recommend.

After extensive research, I decided to go with Sunpath for my solar installation. I began with no…read moreknowledge of solar energy but ended up understanding the different products and their pros and cons. The owner, Chet, conducted an on-site assessment and was extremely honest and knowledgeable. Chris, the designer, was incredibly patient, explaining everything in detail and even reviewing other quotes I received, offering his candid feedback. I spoke with several leading providers in Portland, but Sunpath earned my trust through their transparency. Maggie, the project manager, was a delight and efficiently scheduled everything. The crew arrived early today and completed the installation before dawn, and I couldn't be happier! They did an outstanding job. Special thanks to Johnathan and Kordon, the lead installer, who explained everything thoroughly, and to the technician, Keven, for his excellent work. The EV charger installer they hired was amazing too, they did the installation seamlessly without any visible wires. :) Here is a breakdown of what I've installed. - (30) REC 460 wattAlpha Pure-RX, all black solar panels - (30) Enphase IQ 8X microinverters - (1) Enphase combiner panel with system production monitoring - SnapNRack roof mount racking system - Installation of Level 2 EV Charger I highly recommend Sunpath to anyone considering solar. I truly believe that with their honesty and commitment to excellence, they will continue to thrive! Thank you everyone at Sunpath for this wonderful Solar Journey!

I appreciate the values this company brought to their work…read more I had gotten another bid from a company that didn't even come out to my property. A and R sent their sales person to our house and he got right to work. He went into our crawl space under the roof to make sure our roof was properly supported for the panels. That was a relief as the other place wanted to send a structural engineer to do that very simple job and charge us for it. Ridiculous. Our project was two years, so the crew may be slightly different, but they were great. When there was an issue, like that we didn't have electrical grounding, they just put in grounding bars. Amazing! They offer production guarantees which is rare for a solar company, like those ones that come door to door. lol A and R was professional, easy to work with and easy to communicate with. Good job team!

Zero stars. Good luck getting an after-sale response or help or service from this place. I would…read morerecommend any other company for your solar needs, just not this one. Three emails & five phone calls - no response. Invest your money somewhere else. So sad.

I should have checked these other Yelp reviews first, yikes!…read more It was much easier to get quotes from competitors for a Powerwall install.

The installation of the solar panels was relatively pain free for us and I was happy with the…read moreinstallation service. However we discovered a leak in the roof right underneath where the solar panels were installed. They came out and looked at it and said they thought they had fixed it, but the next time it rained it leaked again. So I called again and they let me know they would fix the roof as well as any damages inside. I signed the form but since then have not been able to get ahold of anyone to schedule the work. I've called several times but have only been able to talk to voice mail. I've left several messages but haven't heard back from anyone. I'm worried they've gone out of bustness

Elemental Energy did a fantastic job installing solar on my home and getting me the right…read moreincentives (and handling all the paperwork). Challenges were a two story home with a steep pitch metal (slick) roof and snow guard installation. The team was professional, and got the job done (including a last minute add so I can monitor my generation and my consumption anytime anywhere). I'm super happy -- and should be net zero when the year is done! Thank you Laurel!

Stoked! We love the power plant on our roof! We got a $16,000 improvement to our home for $5000…read more(after tax credits), and pays for itself in 9 years through lowered electric bills. Elemental was easy to work with, clear communicators, and completed the install in one day, with a 10-year warranty on the work.

I got my charge point charger installed and also had my electric panel inspected. Turns out the…read morebreakers on my heater were burning out, and got my heater inspected without any extra charge. Definitely recommend

Jon relocated a car charging station for us and he was a delight to work with, quick with his…read moreresponses to questions and also in providing an estimate. The work was excellent. I would highly recommend him!