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    Sunpath Services

    5.0 (6 reviews)
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    Solar system installation

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    1 month ago

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    Heather Z.

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    2 years ago

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    7 months ago

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    11 months ago

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    2 years ago

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    Ask the Community - Sunpath Services

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    Smart Solar Energy

    Smart Solar Energy

    (34 reviews)

    Southwest Portland

    Update following the company's response:…read more I want to clarify one point raised in the owner's reply so readers understand the concern accurately. Yes, I mentioned that I would prefer the panels be placed on the rear of the home if possible. That was simply an aesthetic preference and not a design requirement. I relied on the company's expertise to determine whether that placement would still allow the system to reasonably meet the goals discussed during the sales process. I also want to be clear that the system functioning is not the issue. We appear to agree that the equipment is producing energy as designed. The production numbers themselves have never been what I questioned. The concern I raised relates to how the system size and expectations were presented during the sales process. When we explored going solar, the conversations centered around offsetting most or all of our electric bill, which was the primary reason we decided to move forward with a $20,000 installation. If it had been clearly communicated that the system was intended to be a smaller "starter system" that would only offset a portion of our electricity usage, we likely would have approached the decision differently or waited until we had a longer utility history available. Another important point is that no written proposal or modeling documentation outlining the assumed household usage or projected offset was ever provided prior to signing. Because those design assumptions were never shared with us in writing, it has been difficult to understand how the system size was determined relative to our expected energy needs. As a result, we are now paying a monthly solar loan while still carrying a meaningful electric bill, which is not the outcome we understood or expected when making this investment. At this point, I have shared my experience and clarified the concerns raised. I do not intend to continue a public back-and-forth discussion on this review. My purpose in posting this update is simply to provide context so other homeowners researching solar know to request clear written modeling and offset assumptions before making a significant investment.

    We started seriously thinking about solar after we had a knock at the door from a solar sales…read moreperson. We ended up speaking with several of the big solar installers and another couple smaller ones. They all wanted us to take huge low interest loans to buy a lower quality system than what we got with Smart Solar Energy. Smart Solar Energy allowed is to choose the equipment we wanted at no extra cost, and the overall cost was less than half what many others were trying to sell us. The install was delayed by a day because of illness then some paperwork wasn't left requiring a few extra days during install, but other than that they were great to work with and I highly recommend Smart Solar Energy.

    Pinnacle Solar NW - Roof Mounted PV Solar System

    Pinnacle Solar NW

    (12 reviews)

    Southwest Portland

    Pinnacle did an outstanding job on my project, and I highly recommend them. They installed a large…read moresolar system on my North Portland home, upgraded my electrical service line, and put in a new panel. Steve (the owner) and his crew were fantastic to work with--friendly, respectful, and extremely responsive to every question I had throughout the process. I would gladly hire them again. Before choosing Pinnacle, I got quotes from about ten companies and spoke with most of them. Pinnacle gave me the best overall impression, and after working with them, I'm confident I made the right choice.

    We initially chose this installer because they appeared professional and knowledgeable, even…read moreengaging us in discussions about optimizing our solar panel layout. Based on their assurances, we confirmed the project nearly 2.5 months before the federal tax credit deadline, expecting timely completion. To proceed with them, we canceled an application with another installer who promised a faster timeline and stopped pursuing two others offering aggressive pricing. Unfortunately, that trust was misplaced. From the moment we signed, there were no proactive updates on project progress. Communication was poor--responses only came after repeated follow-ups. After weeks of pestering for an installation timeline, we were finally told--at the last minute--that they were short-staffed and could not complete the project in December. This left us zero time to approach alternative installers, resulting in the loss of the federal tax credit. This feels like a bait-and-switch tactic: they made viable promises to secure our business, then failed to deliver, causing significant financial harm. If you value transparency, timely execution, and accountability, look elsewhere. Our experience was frustrating, costly, and completely avoidable with honest communication.

    Elemental Energy - Elemental Energy solar installation.

    Elemental Energy

    (37 reviews)

    Cully, Northeast Portland

    I installed my solar in 2008. The people who installed it were amazing. Since 2008, every problem…read moreI've had with micro inverters, not working, issues with my panels, no output.... Elemental Energy has been outstanding in post customer care. In the eight years since I've had my system, I've only had two issues which were properly taken care of. The project manager in 2008 was absolutely awful. Poor communication and someone quit so my project got pushed to no-man zone- no one was taking care of my project or communicating clearly about what was going on. I didn't write a review in 2008 because I was upset about the process. However, eight years later, the install is absolutely fantastic and the product has held up really well. Plus the person who was so awful is likely gone so thinking you'll have a better experience than I did. I'm getting quotes on battery and they are the first person I called

    Elemental Energy installed a photocell array on our roof a couple a years back. When we made the…read moredecision to install batteries as well, they were our only call. Our house was built in the late 1960's. Which means that the outlet plugs and other components that were installed back then (over 50 years ago) have become brittle. Jostle them a bit and they can fracture. This happened to the circuit for the room on the other side of the Battery install. Apparently they jostled the wires running to one of those outlets and it fractured it, disabling that circuit. It being a guestroom, we didn't notice it right away. When we did, Elemental did not hesitate to step up. I would use Elemental Energy again if I needed any of their services in the future.

    Gen-Con Solar Energy - SolarWorld 250W Made-In-USA modules installed by Gen-Con Solar

    Gen-Con Solar Energy

    (6 reviews)

    Southwest Portland

    Mid-summer, having installed pool solar panels and revamping most of our equipment, we needed…read moresomeone to integrate everything with the plumbing, valves, sensor, controller, etc., to make it operational. Brent was absolutely amazing! In no time, and at very reasonable cost, he took care of everything. So satisfied and highly recommend him for your solar needs. Tim and Claudia

    Gen-Con installed a 5kW PV system on my roof in SW Portland in 2017/2018. Brent and his partners…read morewere great to work with from start to finish. He's extremely experienced, having started in the solar business in 1981, so there really is nothing a roof or house could throw at Brent that he couldn't handle, I think. I got multiple bids including the most highly reviewed/mentioned Portland firms, and his was not the flashiest proposal or largest possible system, but it was straightforward and took the most efficient approach with respect to the tax incentives. And he didn't want to take chances with the final inspection by cramming too many panels on my roof. Another company sized a 7.3kW system and he felt it may not pass code. I also needed a service upgrade from 100 amps to 200 amps coming into the house, and Brent was happy to build that into the project. The sub he used for that was absolutely great and also added a 240V plug in the garage for my EV with no complaints or haggling. In comparison, one of the other companies I talked to really didn't feel like doing the service upgrade, even though I was happy to pay for it. Brent just wanted to do what was needed to give me a great system. He was fast too...from my first contact with him to switching the system on was two months and a couple days. With respect to payment, he takes a very small payment with the signing of the contract and then doesn't even say a word about getting the rest until everything is complete and all inspections are done. I highly recommend Brent and Gen-Con for your solar PV and thermal needs.

    Premier Solar NW - Solar Roof Installation- Battle Ground, WA

    Premier Solar NW

    (16 reviews)

    Southwest Portland

    Wouldn't hire these guys to screw in a light bulb. Hired…read morethem to install batteries on my existing solar system. Show up late, leave for hours. No shows. They needed to install a smoke/heat detector in my house. I have dark hardwood floors and grey blown in insulation which is very dusty. Cut a 2" x 4" hole in the ceiling and dropped it on the floor. The insulation went on the floor as well as the pieces of wire he cut off. Then asks me if I have something to clean it up with. When they finally finished they left 2 pallets of trash in my garage for 8 days so I couldn't park my car in there. Failed inspection because of mistakes a first year apprentice wouldn't make. Went to the addresses on their website and found an empty office building and someones house. They came back 3 weeks later to take photos of their work. One and a half hours late for that meeting. Opens up all the panels, take pics, then relables panel doors because they're wrong. So, are the lables wrong now or before? If I could have given no stars I would have.

    I had a solar system installed in 2016. I have been happy with the system for years…read more Now I have a couple of issues; (1) One of the micro-inverters may have failed, as the system still functions, but the reporting through the AP system no longer functions. Premier Solar informed me that the inverter is no longer manufactured, but may be in the future. Since then, I have been a ghosted by them. The short story is that the warranty isn't worth the paper it's written on. The inverter manufacturer refused to help, saying I need to go through the provider. I would even offer to pay them if they would return my calls/emails. (2) When I had a bullet go through one of the solar system panels, I found out the panels were no longer available. The provider had stayed in business in Washington till the incentives ran out, then they left the state. In essence, the 25-year output warranty is junk as well. Newer panels are larger and do not fit the space, and the amperage output is over the inverter's limits. I found a used panel and installed it. I understand bullets are not warranted. However, it highlighted the solar providers worthless 25-year output warranties. I added on to my system but used a different company. I have no illusions about the warranty application of any solar installation. Maybe good for the first year or so, after that, good luck.

    Sunpath Services - solarinstallation - Updated May 2026

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