Update following the company's response: I want to clarify one point raised in the owner's reply so readers understand the concern accurately. Yes, I mentioned that I would prefer the panels be placed on the rear of the home if possible. That was simply an aesthetic preference and not a design requirement. I relied on the company's expertise to determine whether that placement would still allow the system to reasonably meet the goals discussed during the sales process. I also want to be clear that the system functioning is not the issue. We appear to agree that the equipment is producing energy as designed. The production numbers themselves have never been what I questioned. The concern I raised relates to how the system size and expectations were presented during the sales process. When we explored going solar, the conversations centered around offsetting most or all of our electric bill, which was the primary reason we decided to move forward with a $20,000 installation. If it had been clearly communicated that the system was intended to be a smaller "starter system" that would only offset a portion of our electricity usage, we likely would have approached the decision differently or waited until we had a longer utility history available. Another important point is that no written proposal or modeling documentation outlining the assumed household usage or projected offset was ever provided prior to signing. Because those design assumptions were never shared with us in writing, it has been difficult to understand how the system size was determined relative to our expected energy needs. As a result, we are now paying a monthly solar loan while still carrying a meaningful electric bill, which is not the outcome we understood or expected when making this investment. At this point, I have shared my experience and clarified the concerns raised. I do not intend to continue a public back-and-forth discussion on this review. My purpose in posting this update is simply to provide context so other homeowners researching solar know to request clear written modeling and offset assumptions before making a significant investment. read more

We started seriously thinking about solar after we had a knock at the door from a solar sales person. We ended up speaking with several of the big solar installers and another couple smaller ones. They all wanted us to take huge low interest loans to buy a lower quality system than what we got with Smart Solar Energy. Smart Solar Energy allowed is to choose the equipment we wanted at no extra cost, and the overall cost was less than half what many others were trying to sell us. The install was delayed by a day because of illness then some paperwork wasn't left requiring a few extra days during install, but other than that they were great to work with and I highly recommend Smart Solar Energy. read more

Smart Solar Energy - Installed Panel array - Solar Installation Near Me

The whole process went very smoothly from estimates, permits, loan approval, installation, to actually turning them on. Overall, very happy with the experience. It has been a year now and I am very pleased with not having an electric bill for most of the year. I was able to take the tax rebate and re-amortize my loan to reduce my payment to be much lower than my average electric bill used to be. Jordan was careful not to recommend too many panels to that I didn't throw away a surplus when the utility company zeroes out my bank at the end of March. But my bank was used up in December and I purchased an EV, so I have started to get some large electric bills. I am going to go back to Smart Solar Energy to see how many more panels I should add. read more

We had a great experience with our Smart Solar install. Jordan walked us through the initial consultation and was extremely competent in answering all of our questions. We got quotes from 2 other solar companies, and Smart Solar came in the lowest. They also provided a breakdown of the costs associated with each piece of hardware and labor, which I found incredibly transparent and beyond what I got from other companies. Throughout the process, Jenn was super responsive and helped reassure us that everything was going according to plan (even when we hit some snags with PGE). Highly recommend! read more

From start to finish my experience with Smart Solar Energy was great. I was a bit skeptical about putting on Solar panels in Oregon but the team at Smart Solar were great to work with. I was not shy about asking hard questions and exploring the math behind the return on investment which was the biggest motivation. I really appreciated the post sales follow-up and their dedicated project manager ensuring things were on track and went smoothly. I will certainly be willing to refer them in the future. read more

We had previously researched solar panels and didn't think it was viable. But after taking down a large tree, we researched again and found Smart Solar Energy. Our new panels will cover 100% of our energy needs with our 10.5 kW system and this company helps with all the energy rebates. Worth it! Jordan was honest, clear, and organized with what his company could offer. The installers were professional and efficient. Activation was slower than hoped for, but that was a city/utilities delay. Smart Solar kept us in the loop with updates and communication. My favorite part of this company is their warranties and continued 24/7 monitoring support. I love that we have a local company to pair with on our new solar journey. Highly recommended. read more

Great experience with Smart Solar. I knew I wanted solar on my house but didn't know much else. Jordan did a fantastic job educating me on how to shop for solar and make choices. We iterated on the design of my 9kw system (22 panels), to find the right balance of good sun exposure and nice aesthetics. Execution was smooth - Jenn did very well coordinating the subs, eweb, and city of eugene permitting department. Definitely a 5 star experience. read more

After moving into a new house in Hillsboro, we were visited by 2 national solar company reps who gave us their pitch. Since we were thinking about switching over to solar, we were very excited to listen to them and proceed with the process. However, we found out that we were misled, lied to, and left with a very negative view of the whole solar industry (e.g. I almost had to trespass one of the reps because he would not leave my house when I told him that I needed to speak with my wife about proceeding with the company). We decided to look into a local company and came upon Smart Solar Energy. We are so glad we did. From the first call with Taylor to the final installation, they were completely transparent, honest, and maintained a clear line of communication with us. Even though there was a delay in the final approval by PGE, Smart Solar Energy advocated for us to the final step. We are very happy with our decision to go with Smart Solar Energy for our solar transition. read more

We had a very nice experience with Smart Solar Energy. They were easy to work with and kept things on schedule and worked within our travel schedule. They made us a very nice cash offer to install our solar when we said we'd prefer to pay cash as opposed to financing. The installers were very professional and friendly. The only thing I wish is that we could have met one of the people we spoke with at the corporate office. They were both very nice over the phone and via email so no worries there. I'm just an old school guy who likes to shake the hand of the person selling me something. That 4 star review should really be 4 3/4 because except for that one thing it was a very good experience. read more

Smart Solar Energy - 12 panels on the back side of the house. - Solar Installation Near Me

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Great experience, quick installation, friendly service. The team at Smart Solar walked us through every step. They showed up on time and saved us thousands of dollars over the competitor for the same product! read more

Smart Solar Energy - The front of the house - Solar Installation Near Me

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Smart Solar Energy answered questions via Zoom, phone and in person. They provided all the answers to our questions, provided suggestions and recommendations, and made sure we understood what was happening every step of the way. The installation went smoothly and we are up and running. There is customer service which is very responsive, and everyone was cheerful and friendly, even the two installers who were out in the pouring January rain and wind. We have had solar before, and are very impressed with Smart Solar Energy's performance. read more

Smart Solar was so amazing all the way through the process start to finish including all permitting with the city and state. I had concerns about this process from reading about other solar companies, but these guys came through. From sales, to cost, to explaining the process everything went well, and it looks great. I spent many days researching different Solar companies in my area and narrowed it down to three which all provided the same Solar Panels and Inverters. The reviews for Smart Solar is what set them apart from the other two. Also, the price and service warranty is better with Smart Solar. Jordan, Taylor, Jen and all of the technicians were very professional and answered all of our questions. I have recommended them to our family and neighbors. read more

Smart Solar was easy to work with and had a reasonable price. They took the time to discuss my many questions. I would work with them again.

Smart Solar's team is outstanding! Within a day or so of first contacting them, we had a detailed video call where the entire process was described and all our questions were answered. Once we signed on, Smart Solar facilitated the financing (zero interest loan!) and explained how to get the tax credit for the installation. The process of installing the system was also smooth and efficient and completed more quickly than expected. The follow-up with Jenn to ensure the monitoring app was working and to iron out any issues was similarly informative and thorough. I can recommend Smart Solar Energy unreservedly for your solar installation. read more

Smart Solar was a great company to work with from start to finish. Solar is something we have wanted for over a decade so when it was possible, we were excited to get started. We got multiple quotes, including doing DIY installation. Smart Solar came in the clear winner in terms of cost and stress reduction. They were not pushy and easy to work with on my timeframe. They were gracious when a week before install we found a problem with our fascia along the roof that needed repair which delayed the installation team. Our installation was difficult as our roof is very high and hard to access, but at all points the inspection teams following were full of praise even asking who did the work as it was such a nice job. Now everything is up and running and we are looking forward to seeing our energy savings start with the new year. You will not regret working with Smart Solar. read more

Buying a rooftop solar system is something you don't do but maybe once in your life so it is hard to compare but I can say that Smart Solar was responsive in communications from the quote stage through the installation/activation stage of my 8kw rooftop system. They answered questions promptly and addressed any concerns that came up quickly. I feel confident that if there are any issues with the system during the warranty period, Smart Solar will stand by their product/service. Would work with them again. read more

We had solar installed at our house this past summer by Smart Solar Energy, Portland. From our first contact, Jordan, Taylor, Jenn and Traci couldn't have been more helpful or more professional in assisting us with our questions in having solar installed. This continued all the way through the process. Each step of the way everything was made very clear and all of our questions answered. Their communications are so thorough that answers were provided before we could ask the questions. Now that the whole process is complete and the panels are active, we couldn't be happier about deciding to use Smart Solar Energy for the job. read more

We used Smart Solar Energy to install a solar panel system on our roof. From our first contact with them through the final setup and activation of the system - and ongoing - they have been incredible partners in this project. Their professionalism (knowledge, honesty, transparency, responsiveness to questions about any detail, and so on) has been absolutely top notch. We've lived in our house for 16 years and have experience with many contractors and service providers. It's rare these days to find a company like this. Your passion for your work shows, guys! Would highly recommend them to anyone interested in solar. read more

I spent a lot of time looking around for the right solar provider. I was interested in a company that was well-established and not at risk of closing, leaving us without customer service. Before discovering Smart Solar, I went through two bad experiences with their competitors who misrepresented their services and solar power in general. Whether you are an engineer who is interested in every detail of your solar installation, or you are part of a family who just wants to consider investing in your home amid rising energy prices, Smart Solar out of Sherwood offers a nice local option, with a family vibe and top-notch service. Highly recommended. read more

Smart Energy installed a 7kWh solar array on our roof and we couldn't be happier. From the beginning, everyone we spoke to was knowledgeable about both the technology and financial considerations. Unlike other companies we spoke to, they suggested installing a second array on our low-pitch roof and provided the analysis as to why it was a good idea. Jordan, the salesperson, helped us drill down into what characteristics we wanted out of a system and brought several system proposals from the designers for us to consider, along with lots of analysis to compare them. We had some bumps along the way because of the pandemic, but with their professionalism, the crew finally got my system up and running. The team did a great job minimizing outside visual impact, and after installation our project coordinator (Jenn) has been very helpful with coordinating with the utility and incentive programs. The Enphase monitoring software is also great fun to watch, especially in the summer as we generate more than we use and can watch credits build up for winter! read more

Smart Solar Energy - Solar Installation Near Me

After a lot of deliberation and time spent in researching (different things like system size, type of panels, cost, loan etc.), I am absolutely delighted that I had made the decision to go with Smart Solar Energy. That initial phone call with Jordan was very helpful where we discussed pros and cons of every little aspect and the design was tailored to accommodate all the requirements I had and was very upfront about the timeline etc. Once the design is finalized and contract is signed, the chain of communication transfers to Jenn who literally looked after every minute detail that is needed to get this system up and running. All I needed to do was respond to their emails and phone calls. Even the technical crew who showed up are very professional and went out of their way to help with a few cosmetic items during the installation. Have been very satisfied so far and highly recommend them if any one is looking to go solar. read more

I recently bought a 12 kw system from Smart Solar and I couldn't be happier or more excited about it. Jordan was very helpful explaining the ins and out of getting panels put on my roof, payment options and the incentives from the government. WOO HOO! Solar on my house, no money out of pocket, and my power bills are pretty much 100% offset! #OFFGRIDBABY! Good bye carbon footprint! We have an electric car, so I got a new high-power charger put in too. So instead of it taking 18 hours to charge my car from mostly empty to full, it now takes about a third that time. I'm also really happy to know that my air conditioning won't be adding any extra CO2 into the air since I have some warm blooded family members who like to see their breath indoors in summer. The guy who showed up to check my house to see what was needed to make it happen was professional, very friendly, showed up wearing a mask and pointed out everything that was going to happen when they installed it and answered all my questions in a way that was easy to understand. I don't know that much about the electrical workings of my house, so that was very helpful. My electrical panel had to be upgraded but that was the only things that I wasn't really expecting. That would have cost an extra $2000, but they threw it in for free to honor the quote they gave me. That alone would have earned a 5 star rating and any amount of referrals I could send their way. Putting the panels on the house was actually the fastest thing that happened once it started-a small team and a truck or two and the panels were up in 2 days. One thing I didn't know beforehand was that it takes a few weeks after the panels are up before they're operational. The paperwork only took a few minutes and I was quickly approved...the waiting to get them installed was the thing that took the longest. I guess with the incentives being phased out, the company was really busy, so I was lucky to get them put on my panel in just a few short weeks. From start to finish, the process couldn't have been easier and the people more professional. Highly recommend! read more

Smart Solar has made it really easy when purchasing our solar system. They were able to handle all installation needs and were available whenever we had questions. Jenn Showers is amazing and I highly recommend her. We are excited to finally produce clean energy with the help of Smart Solar. read more

Our solar project was completed by Smart Solar Energy in November 2020 with project developer Jordan Showers and project manager Alex Barreto. We had an excellent experience with the company from project start to finish and are confident that they will be ready to help us out if we need service on our system in the future. Some highlights from the project: * The initial proposal meeting was conducted extremely efficiently and professionally. At this first meeting we received a copy of proposal plan complete with full financial analysis of our return on investment and computer rendered images of how the completed project would look. I felt the project developer was very knowledgeable and honest about the current state of technology and gave good advice about important factors to consider when planing a solar installation. * An administrative assistant at Smart Solar kept on top of the loan process with the lender and helped ensure timely completion of the loan papers. (Thank you, Robert!) * Whenever I called the company with a question about project scheduling or financing, the person that answered the phone was able to answer my question or immediately route me to the person who could. There was a strong sense of team cooperation. * The project management for the actual install was top-notch. Communication before, during, and after the installation was excellent and Smart was accommodating to our schedule. They handled all aspects of permitting and inspection. The installation team was efficient, hardworking, and polite. There was a slight issue getting the inverter to come online properly immediately after we received permission-to-operate, but Smart had a service engineer out to our home within 24-hours to resolve the issue. I heartily recommend Smart Solar Energy for residential solar system design and installation. read more

We just had solar installed by Smart Solar and the process couldn't have been more seamless. The communication was great, everyone showed up when they were supposed to, and everyone was incredibly helpful, responsive and kind whenever we had questions. They know what they're doing and they make the process incredibly straightforward. read more

Working with Smart Solar Energy has been a great experience. Jordan worked with my husband and me on the quoting. We selected to have Smart Solar Energy install our roof solar system due to their 1. Responsiveness 2. Professionalism, and 3. Knowledge. These three attributes are not common for the entire solar industry and really made Smart Solar Energy stand out from their competitors. Jenn from Smart Solar Energy managed all of the communications with the utility company, installers, and our city. Thank you Jordan and Jenn. Thank you Smart Solar Energy. read more

We live on the Oregon coast. We interviewed several companies before we selected Smart Solar. We could not be more satisfied. I have already recommended Smart Solar to several of our neighbors who saw the panels delivered and to friends who live in the Pacific Northwest. It was a totally seamless process. Others who have commented favorably on Smart Solar Energy Co's customer service, professionalism, knowledge about their product, etc. These comments are not exaggerations. From the Owner to the Installers to the Project Managers (ours was Jenn Showers), all were personable and respectful. No question was too dumb. By the way, no other company has a project management system like Smart Solar's. Smart Solar assigns a Project Manager to each Project for the lifetime of the Project. We could not be happier. Monica (age 73) and Robin (age 78). Good Stuff! read more

Staff was very knowledgeable and helpful throughout entire process. Easy to track progress and good communication throughout. After vetting several companies very happy I went with Smart Solar! Fun to track solar energy on phone app. read more

I highly recommend Smart Solar Energy. We have been interested in getting solar panels for several years. We live in a rural area, were unsure whether net metering in our area was possible, and communication with a few other companies was frustrating. Smart Solar was helpful right from the start. The company handled all the details of the project efficiently and were excellent communicators, so we always knew the status of our project from design, through county and electrical company approvals and inspections, installation, and operation. Installers were very professional. We are now very happy to be on-line generating power from the sun, would highly recommend this company to others. read more

From start to finish Smart Solar Energy was professional, efficient, and easy to work with. They listened to our concerns and preferences and were very responsive to our scheduling and installation needs. What I found particularly impressive was that there were no surprises - what Jordan told us during the sales presentation happened right down the line. They walked us through the financing process, kept track of our loan application and worked with the lender, even making sure the loan process moved forward as our loan officer had time off. They managed the installation and were meticulous about making sure the project was completed. Post-installation, they called us to make sure we understood how the new power meter worked, and that we had the app installed on our phone so that we could monitor each panel's power generation and performance. I don't think I could have been happier with Smart Solar's performance! read more

Our experience with Smart Solar Energy has been overwhelmingly positive and I recommend them without hesitation. I submitted an online query from an aggregator site and received communication from Smart Solar and some other solar contractors and met with Jordan from Smart Solar and a sales rep from one other company. I got two bids. Smart Solar and their competitor provided plans for the SAME sized system, offered the exact SAME warranties, and sourced the components from well-known suppliers. (Heck, Smart Solar even sourced solar panels from a Washington-based manufacturer while the other company's panels were manufactured in China.) Smart Solar's bid was 45% less than the competitor! All things being equal, Smart Solar was a no-brainer from the start! But it isn't just the cost. Project Engineer Jake was available at my convenience and did a quick but thorough inspection before he drew the plans, and our project manager Jenn has been an absolute jewel. Jenn was in frequent communication and available to offer answers or guidance at every step of the way; when our local permitting process got bogged down, she was able to get it taken care of; she communicated with us about when to expect delivery of the panels and the arrival of the installation crew; she coordinated the inspections from our local authority, Energy Trust of Oregon and Pacific Power, and walked me through the steps to turn on the system and use the monitoring app. I would - and will - highly recommend Smart Solar to friends and family. read more

Smart Solar was great to work with. The companies they work with were exceptional and everything passed city/county inspections without issue. Price and Rebates were to the dollar what were promised. read more

This company has been wonderful to us! The owners and employees have been so responsive, knowledgeable, and just generally great to work with that we would recommend them to everyone. Plus their pricing has been better than competitive to go along with their great customer service. We received quotes from five different solar panel companies and chose to go with smart solar energy due to the attributes listed above. read more

We live in a fairly remote area just outside of Portland and decided to start reaching out to solar companies to install solar on our home. We aren't prepared to go completely off grid at this time, but we were interested in a hybrid system where we could produce most of our power with solar, store it in a battery, and when that wasn't sufficient for our needs, we'd pull power from Portland General Electric. We spoke with Jordan from Smart Solar on May 14th. He understood our needs and told us they could get the job done. We ended up signing a contract with them and scheduled the installation for June 10-11. I had no idea solar could be installed that quickly! They arrived on time, set the panels in place, ran wire, and followed through with the game plan for the inverter and battery location. The next morning, again they showed up on time, and proceeded with installing the remaining components and configuring the system. We're extremely impressed with their level of communication, both in-house and company to customer. Our system has been up and running for a couple of weeks now and we're very happy with it. We'd definitely recommend them if you're considering solar. Thank you for providing what you said you could in a reasonable timeframe, for returning calls when we had questions, for showing up when you said you would, and for understanding what we needed. At this point, we have nothing but great things to say about the service! read more