We came here over a recent weekend and I had a photo of a Shaw flooring that I liked. The manager…read morewas nice enough to find a matching color but they didn't carry the Shaw brand. The manager said all the flooring was just as good but unfortunately this doesn't actually give us comparable facts (veneer thickness, overall thickness of flooring, etc.). My feeling is that the brands here are limited. I looked up a brand of flooring they recommended and it was a lower end brand probably made in China. That may be just fine but I am also weary about off-gassing. Where the product is made and where the materials come from does matter to me. I'm currently looking at online venders where products come from Sweden that actually end up being similarly priced with very little off-gassing and is sustainable. I found some good contractors off Angi online and will be overseeing the project myself. While the quote given to me was reasonable (9500) for the first floor of my home, I would feel more comfortable having more choices in the material that I walk on and breath in everyday.

I recently replaced the 25-year-old flooring in my home, which included carpet, tile, and linoleum…read more I did extensive research on flooring types, materials, padding, etc., and received five estimates, ranging from $9K to $25K. Through that process, I learned that much of the price difference comes down to the quality of the materials and the installation. Granada Floors offered a great balance of quality materials, reasonable pricing, and superior personal attention. It's important to me to support local, small businesses, and I was excited to learn that Granada Floors is also a women-owned business. That's when I met Mona, and from the beginning, she was a joy to work with. Mona is a warm professional who clearly takes pride in the products she offers. Her family has been in the flooring business for decades, and she now owns Granada Floors. With a background in interior design, she doesn't just sell flooring--she comes to your home to consult with you about what will work best in terms of colors, materials, and budget. She is honest, diligent, and very easy to work with. Communication was excellent throughout the process. The installation was completed in just two days in my 1,400 sq ft home, installing 12 mm waterproof laminate flooring throughout. The floors look beautiful and have completely transformed the space. I highly recommend Mona and Granada Floors!

USA carpet was prompt, very fairly priced, and did a superb job on their repair. I hired them to…read morefix 3 closet thresholds and they completed the project inside a couple hours a couple days later. I would highly recommend them and plan on using them again in the future. Thanks guys!

I got four bids for new flooring. USA Carpet was the only one that charged to come out to provide…read morethe bid BUT they were also the most professional company I talked to and most attuned to help me with what I needed. I ended up going with them and am very happy I did. Due to my indecision, they sent me several samples over a multi-week period. Once I decided on the option (carpet tiles) I wanted the rest of the process was quick and they did a great ob with the installation. I am really happy with the result. I feel that their price was fair. Definitely recommend.

I loooove my new Floor Store Richmond kerastan floors. What an enormous improvement. Excellent…read morecustomer service from experienced, expert David Shapiro and energetic, upbeat Amethist LA Rose. Quality, value and dependable.

Amazing customer service from start to finish and great pricing. I recently worked with Amethyst…read moreand David on 2 different projects and both were perfect. Fidel did the installations ... fast and a great eye for detail. The installation department were efficient and made things happen quickly working with me on my schedule.

I ordered some marmoleum which they had to order. It came quickly. The lady on the phone was sweet…read moreas pie. what else is there to say?

I worked with Brad on replacing the linoleum in my bathroom. Everything went very smoothly, from…read morechoosing a product, to scheduling the installation. Brad was a pleasure to deal with. The installation could not have gone better: the installer arrived on time, worked diligently, cleaned up thoroughly, and was out promptly. But I think he deserves a shout-out for the BEAUTIFUL job he did. He had to remove many baseboards and thresholds, but when he replaced them, he really went the extra yard, not only carefully caulking the baseboards when he put them back, but touching up the paint, filling the nail holes and painting over them, so everything looked perfect. And he even cleaned the thresholds so they looked even better than before. I'd give them more stars if I could.

Benicia Floor Company was a joy to work with. We had carpet and wood installed and extremely happy…read morewith both results. Wayne and Ryan are both very welcoming and professional upon entering the store. Communication was superb with the ordering process, arrival of our floor selection, and scheduling of installation. The company that Benicia Floor Co. contracted with (J&A Hardwood Flooring) to install our floor was amazing! Very professional, paid attention to every small detail during installation and a joy to work with. We would rate both Benicia Floor Company and J&A Hardwood Flooring a 5+ Star Rating.

I cannot say enough good things about Wayne & Ryan. We were allowed to keep samples while making…read moreour decision on type and color of wood. We just had them install engineered hardwood throughout our condo, and the result is absolutely stunning. From the initial consultation to the final plank, they were professional, punctual, and meticulous. The attention to detail around the door frames and baseboards is flawless. They cleaned up every day, and the communication throughout the process was incredible. If you want top-notch craftsmanship, hire them!"

I ordered new flooring through Costco. They contract with SNG carpets. They were fast and efficient…read moreand communicated well regarding scheduling. They did a great job. The supervisor even showed up on the last day to walk through the job. Make sure it was done right and to Make sure I was happy with the job they did. I've never had a company to do that before. I really liked it. I also got a fantastic deal on this service by going through Costco. I highly recommend SNG and Costco.

Tony was super helpful from the beginning. Gave me a pretty good deal I think. Definitely really…read morelike the new vinyl floor I got from them. All my visitors compliment it. Recommend this s and g location!

Experienced carpet business. Professional, helpful and on time. I was able to choose a good…read morecarpet to match the interior and was impressed with everyone that helped me.

Reasonable price and good quality. Tom is good at taking time to explain and educate, quick…read moreresponse and great communication by emails. Flexible and worked with our schedule. Highly recommend.

Julie was very helpful in getting me the vinyl flooring that I wanted. She also made sure it…read moreshipped from the Richmond Warehouse to get to her store in time for my flooring contractor to pick it up. Everyone I was in contact at the store was very polite and helpful.

I would like to give a shout out to Tiffany Tapia, with the floor store in Concord. Her customer…read moreservice is exceptional. She knows her products and is kind and patient. I highly recommend working with her if you're going to choose a Flooring product the carpet that I purchased was of excellent value and I will enjoy it for many years to come. I am sure thank you Tiffany.

Had an appointment for 11:00 am on Wednesday the 27 of August! No show no call, we had moved all…read morethe furniture out of 3 rooms so you can imagine how frustrating to have a company not even call or text you just a complete ghost. I made 3 calls to the main office, those folks called the local guy RP who was scheduled to clean our carpets. They could not reach him, gave me his direct number. I left several messages he did not respond. I know emergencies can happen, but a text or a call is a minimum expectation for your scheduled customers. I hope I'm leaving this review on the correct Oxi Fresh district. The name the main office gave me on who was scheduled to clean my carpets was RP.

We live in Berkeley and the owner, Ben, came out and did another cleaning which turned out…read morebeautifully. We really like this company---very reliable and professional.

Gustavo was wonderful. He came in, got right too it, worked fast and cleaned the carpet and pet…read morestains really well. And he was a nice fellow. A very satisfied customer.

Responsive, fair pricing, and quality work! Would highly recommend them and plan to use their…read moreservice again in the future.