We originally ordered our awnings 11/14/18 with a down payment. We were holding off on the installation till we had gutters installed, which was in January of 2019. We called in February to schedule our installation. This is when we were informed we need to pay half of the full amount before the retractable awnings could even ordered. Not a problem, we paid it right then and the order was supposedly ordered. At that point, they informed us it would take at least 3 weeks to be manufactured and delivered to the store. Their NO customer service said they would call once the awnings were in. A month passed and no call.
Again we started making calls to SE. The receptionist said the manager was busy and would call us back within a half hour. An hour passes, no call. We called back, again the ;manager was on the phone and would call us back. This continued for several days, till we refused to hang up. By the time we actually spoke to the manager, fumes were coming out of our ears. The excuse this time is a employee had never placed the order. We told the office manager to contact the owner, because we thought we deserved an additional discount for their inadequacy. The owner said to give us an additional 30% off. We immediately asked for this in writing. We were told we would have it by 5PM. That never appeared.
Thus the district manager of the awning company came over to try and make it right. He literally call the company and put a rush on our order. We also informed him about never receiving the payment confirmation.
He called SE, and the girl lied to him saying it had been sent. Funny as soon as he requested it to be resent, it was in our email. We now had a installation day set for April 24, 2019. And we would receive a call when the awnings were in and verify the installation.
On April 23, we still had not heard from them so the phone calls started again. And the same response, we will call you back, and once again the calls never came. The final conclusion ended up being, yes our awnings were in and they would be here on April 24th between 8 AM and 9 AM. Well the time came and went when suddenly there is a call saying one of their installers called in sick and they would have to see if someone else could come and install it later that day. But they would call ;us back with the time. Again no call! Thus we called back, and back and back. Finally fed up with the whole situation, we FINALLY got the manager on the phone and CANCELLED the order. We then informed them they would not be keeping the 30% cancellation fee and we would come and pick up a check. The manager said oh we can send someone to deliver it to you today, and our response was ABSOUTELY NOT! We will come and pick it up, which we did.
Now keep in mind, not once did the owner of the SE company ever, EVER attempt to contact us. Even after we requested it.
So as far as order or purchasing retractable awnings from SE, our comment is look for a more reliable company. read more