I would give them a ZERO star if I could for extremely poor communication and response to my service calls and warranty as well as poor workmanship. I have been put through a tremendous amount of stress and frustrations for the 11 years since Alan Bradley Roofing (ABR) installed my new shingles roof.
On 2/18/2014, ABR came to install my new shingles roof and since then, my roof has had multiple leaks in different areas of the house at different times.
The first leak came in the summer of 2014 where a tremendous amount of water leaked into our hallway cabinetry. ABR came and discovered that the AC drainage pipe (we have a rooftop AC unit) was not propery reconnected after the completion of their job. Hence condensation from the AC unit flowed into our house.
The 2nd leak incident came on 3/27/2017 when we noticed water damaged stains on the ceiling of our sunroom as well as mold on the wall and ceiling. We contacted ABR numerous times without success. They repeatedly avoided our calls. Finally, Adam came on 4/5/17 to inspect the source of the leak and on 4/21/17 to seal around the AC unit. He claimed that the leak could be from the AC unit itself and not from his roofing job. I promptly consulted with two different AC companies but they did not find anything wrong with the AC unit or its placement on the rooftop. We proceeded to get the mold reated and damaged wall and ceiling replaced.
The 3rd leak incident came on 4/15/2024 at the same location where the previous leak in the sunroom had occurred on 3/27/17. This time, the water damage and mold appearance were even more extensive. Again, I contacted ABR numerous time and again they avoided my calls repeatedly. Adam finally came out for an inspection on 4/22/24 and made a "minor" repair on 5/15/24. On 6/15/24, we once again treated the mold and replaced the damaged wall, ceiling and insulation. On 6/25/24, Adam came out to perform a water test and claimed that no leak repair is needed because he was unable to produce any leak from the test. On 7/7/24, Adam came out to install an L-metal flashing to direct water away from a part of the roof where he thinks water was getting into the sunroom.
I contacted AZROC concerning this repeated issue during the 3rd incident but unfortunately I was told by AZROC that my case has exceeded its statute of limitations and therefore, they were unable to help me. Apparently, the statute of limitations is only for 2 years after completion of install. Good to know for future reference.
Subsequently, I decided to pursue this with BBB on 6/17/2024, hoping for a good resolution,...
The 4th leak incident came on 11/3/2024 after a very heavy rainfall. It was at the same exact location as the 2nd and 3rd incidents. Apparently Adam had not fix the problem. Once again, our newly replaced wall, ceiling and insulation were damaged.
On 11/15/2024, BBB closed my case after ABR claimed in their statement to BBB that the weight of my AC unit is the cause of the leak and not their poor workmanship. Hence, ABR refused to be held liable.
On 12/8/2024, my husband again went on the roof to inspect for the source of the leak and upon removing some shingles around the AC base, he did not find the weight or the legs of the AC unit to be the source. However, he did find that during the original install on 2/18/2014, ABR's workers applied rubber sealant instead of step metal flashing to seal a large gap seam that was between a bedroom and the sunroom. The rubber sealant contracted and expanded and subsequently cracked, leading to the leak into our sunroom.
ABR had repeatedly refused to do the right thing by finding the source of the leak and fixing it. Without knowing the true cause, they chose to perform minimal "band-aid" patchings that were not effective and our leak continues 11 years later. They had also refused to compensate us for the multiple wall and ceilling replacements as well as the mold treatments.
ABR was very friendly and nice in the beginning when they were installing my new roof. Just don't count on them to respond and do the right thing when your new roof leaks even with their 8-year warranty. My shingles roof should have lasted at least 25 years, but it lasted less than 3. In my opinion, they were the worst licensed contractor I have ever encountered and honestly, they should NOT be working in the trade. read more