I had Stephanie as my Esthetician and Penny as my massage therapist. Honestly it was one of the…read morebest, if not the best experience I have ever had. Stephanie gave me a wonderful facial and also taught me so much about my face. She answered every question I have and gave me the best product recommendations and tips for things I should change at home. I will forever go to her. Penny had hands from Heaven and her massage had me feeling extremely relaxed. She stretched me while massaging and her technique was unlike anyone else. I will recommend everyone to this spa!!!

I recently booked a group massage and facial spa package and, unfortunately, the overall experience…read moredid not meet our expectations. Upon arrival, we were directed to a very small locker room. From what I recall, there were no locks on the doors, which made the space feel less private and secure while changing. I want to recognize the massage therapists and estheticians, as they were exceptional. They were welcoming, professional, and provided excellent service. They were truly the highlight of our visit. Unfortunately, our experience with the front desk staff was disappointing. When we booked the spa package, we were not informed that the relaxation area was an open space located in the lobby with only room dividers for separation. We had expected a private relaxation room, so the open layout was surprising and did not provide the peaceful atmosphere we anticipated. Additionally, no one explained which amenities were included in our package upon arrival. There was a red light therapy room adjacent to the relaxation area, and we mistakenly assumed it was included. A front desk employee responded by raising her voice and informing us that it required an additional fee. A brief explanation of the available amenities and package inclusions at check-in would have prevented this misunderstanding and created a much more positive experience. The refreshments also felt underwhelming for a spa package, consisting of packaged Costco madeleines, Lindor chocolates, and lemon water that was described as infused water. Finally, the relaxation area itself was quite small, with only two spa chairs, a table, and two couches. It did not appear to comfortably accommodate a group of up to ten people. Overall, while the massage therapists and estheticians provided outstanding care, the lack of communication regarding the spa package, the limited and public relaxation space, and the unprofessional interaction with the front desk staff significantly impacted our experience. With clearer communication, improved customer service, and more accurate expectations of the group amenities, the experience could be greatly enhanced.

Easy to book, easy to navigate online and ask additional questions online and on phone…read more Great front desk, host. Made it too easy. Simply relaxing. Encouraging the mind and energy of all. Did sound immersion with bathhouse with a second guest our first time. And now a routine on the monthly of the bathhouse. Other amenities are excitingly anticipated for!

I've been here so many times! Love love love this place! Just wish they had one closer to my home…read morein Roseville. Def worth the 30 min drive to Folsom though. Always planning my next visit back! The sound bath bowls are amazing too!!

I had such an amazing experience at Serenity Spa! From the front desk staff to Shanna, my…read moreesthetician, everything was so welcoming and professional. My hydro facial was incredibly relaxing, and my skin looked instantly refreshed, glowing, and so smooth after. Shanna did an amazing job and made the whole experience feel so comfortable. Definitely coming back!

Masseuse's are clearly unexperienced. I think they hire right out of massage school ( if the…read moreactually) attended.

Just had my first massage with Lisa.... I say first because omg I will definitely be back, as…read moreoften as possible. It was one of the best massages of my life. I'm not being hyperbolic. It was life changing. First off, she starts your initial appt with questions to find out what needs are, are there issues of concern that need attention or areas to avoid etc.... The treatment room is calming, the massage table comfortable. We are off to a great start! I loved her methods of working my muscles; attending to areas in such a way that I was just on another plane. Highly recommend

I've had chronic musculoskeletal issues due to several injuries during my lifetime. I've always…read morestruggled with pain. Been to physical therapy several times and I know all the stretches and exercises. I had a massage with Lisa that was just amazing. She has magic hands (and elbows). I've never been the type to do this but it felt good. Not only did it alleviate my physical pain but mostly helped me understand that a great massage can truly help. So glad I found Lisa at Meltdown.

6/6/2025 Thank you…read moreElena and Jennifer for reaching out to my husband. We greatly appreciate the explanation with the appointment system and the willingness to get my hubs back on the schedule for the massage he signed up for. My hubs was hesitant to come back after his last session and especially after my review (he didn't know I was writing) but Elena & Jennifer helped him feel at ease of coming back and making it extremely flexible to rebook an appointment to come back in. Hubs went back to get the much needed deep pressure massage from Jennifer at The Spa Simply Skin. Both Elena and Jennifer were present to greet him. The ambiance of the room was serene as it was before. He keeps telling me about the nice Buddha in the massage room. Jennifer asked if the headrest area was ok was comfortable this time before proceeding. This time she asked about the massage pressure and if it was firm enough. She worked on getting his knots out which was greatly needed. She used a tool on his hands up/down his forearm that he said made him feel really good. He does repetitive work with his hands (handy electrician) and this helped relieve tension. I appreciate and want to thank both Elena and Jennifer for ensuring my husband was comfortable and ensuring he was content with the massage service that you offer. I'm looking forward to booking my session! :)

Elena is amazing! So kind, compassionate, and competent. You can tell her years of experience in…read moreevery step of her protocols. I will definitely be back!

I made an online appointment for 10am today. I arrived a…read morefew minutes early and Michelle brought me promptly. The atmosphere was very clean, soothing, and calming. There was a lot of tension in my neck and shoulders, so Michelle was focusing on those areas first me during the massage. She also ended up cracking my back, which felt good as well. Wished that there was a little more done for the feet, but that is okay. I feel more relaxed after the massage. Overall, loved the massage Only wished that I could have stayed longer. .

I have been having the worst neck pain and after this massage I feel 10 times better now definitely…read moreworth it!

I absolutely love this place! I'm there almost weekly for a blowout. I have a membership that…read moregives me discounts on my skincare and spa services that I use as well and LOVE!! It's such a great escape for me and everyone is so kind. I highly recommend looking up the menu on the website. They have added more services and even classes including yoga and meditation. Just be warned..you may never want to leave!! Lol

Got a massage today from Marina and I have never felt as relaxed on a massage bed in my life as I…read moredid with her massaging me. She was strong, checked in with me on pressure level and really focused on areas I mentioned being points of tension. We also did the red light sauna and sound bed. The front house staff were very friendly and accommodating and took great care of us.

Came here for a salt float and this was my first time. Kind of weird that you're floating in water…read moreand not sinking but then it's like you're laying on a bed. Love it how you have your own private shower. The person at the front desk tea helpful and gave clear instructions.

I had never floated before and honestly had no idea what I was walking into. Mildly nervous? Yes…read more Convinced I might accidentally flip over and forget how to function? Also yes. But Gaby immediately made everything feel easy and welcoming. She explained the whole process beforehand and made us feel totally comfortable. Once I got in, I was shocked at how relaxing it was. I chose to turn the music off, and the dark room + complete silence ended up being exactly what I didn't know I needed. With no phone, no noise, no distractions, my brain finally had a chance to breathe. It's amazing how much mental clutter we carry around without realizing it. My days can get chaotic, and I tend to push important thoughts to the back burner. But just laying there in the quiet gave me the space to sort through things calmly and clearly -- almost like a mental reset button. I walked out feeling lighter, clearer, and honestly a little proud of myself for trying something new. Highly recommend if your brain needs a vacation. Gaby is wonderful, and I'll definitely be back!