Every time I'm struck with the desire to play an obscure game from my childhood, I know the first…read moreplace to go - and it's always eStarland! They have an incredible collection of games, consoles, and accessories from all generations. You can spend hours just walking through their showroom! Their trade-in prices are also incredibly fair. One of my favorite places to go when I'm in the mood for something new (or old) to play :)

I really wanted to like this place because I'm the type of person who could easily spend hours…read morebrowsing through a game store, but unfortunately the customer service and overall organization really bring it down. The store itself is very unorganized, and the online inventory doesn't seem to accurately reflect what is actually available in the store, which makes it frustrating if you're coming in looking for something specific. The checkout experience was especially frustrating. The clerk took an unusually long time to complete a simple transaction, and it became pretty apparent that he was distracted or doing something else. After standing there waiting, I finally asked if everything was okay, and coincidentally my transaction was completed almost immediately afterward. I understand that stores get busy and employees have other things to handle, but basic communication and attentiveness go a long way. This could be a great place for people who enjoy browsing and collecting games, but unfortunately the poor customer service, disorganization, and inaccurate online inventory make it hard to recommend.

Store wasn't busy at all. Its very clean. Everything is pretty well stocked. The main reason for…read morethe 4 stars is that I dont understand why none of the registers are ever opened? Its also self check out and sometimes that requires to come by and help anyways. Very confusing.

This is one of my go-to Targets, whether its for returning something or picking up Starbucks. I…read morehave been shopping here before as well, but would have been years ago. Since they added the self-checkout counters, I don't have much interaction with the employees, except when returning. There isn't much dialogue exchanged, just the basic, so I can't speak to that much. This location is always fully stocked and well organized. It is located in very busy shopping center that shares entrances with Costco. There is plenty of parking available, even if shared by neighboring stores. I was very happy when they added this location to the order ahead in the Starbucks app.

We highly recommend Paul from PWS Electronics after he solved several issues with our Sony TV,…read morewhich had (gasp) suddenly and unexpectedly stopped working. He immediately responded to our inquiry and led us remotely through the steps needed to get our TV back up and running like new. His expertise and commitment to customer satisfaction makes him a very easy 5-star recommendation. Thank you Paul!

Paul was great! He came to the house at our agreed upon day and time, replaced the main board on…read moreour Sony Bravia 55" 4K tv, and installed the firmware in less than a hour. So far, it's working well. Thanks Paul!

Mark, the store manager, is phenomenal! He's extremely knowledgeable and honest but he's also…read moreextremely smart in how his products work. He's only a phone call away if you get home and can't remember how to do something. We bought our 2nd tv from him about 18 months ago along with a speaker bar which recently stopped working. Mark literally bent over backwards to help us diagnose and fix the issue. I kept thinking "can you imagine if we had purchased through Best Buy and tried to get help 18 months after the purchase?" Big Screen has competitive prices and is there for you when you need it. Only place we'll ever buy a tv!

I recently purchased a Samsung S90D from this location and want to share both the positives and…read moreareas of concern from my experience. On the positive side, the in-store experience was pleasant. I knew exactly which TV model I wanted, and the salesperson was friendly and efficient in getting everything checked out and scheduled for delivery. My only feedback on the purchasing experience is that the store prominently advertises "lower in-store prices" on every page of their website, yet I discovered after my purchase that I had paid more than the online price. To their credit, the manager refunded the difference when I pointed it out, but the website claim feels disingenuous and highlights a communication gap within the company. The real issues began with the TV mounting service. When purchasing the TV, I made it clear I did not need any outlet run or extra electrical work--just a straightforward mounting. Unfortunately, the installers drilled unauthorized holes in my accent wall and ran the TV's power cable behind the wall in a way that violates Fairfax City electrical code (NEC 400.8 is clear on this point). While they insisted this is "common practice," it's still a liability issue and something that should have been discussed with me first. Especially when drilling holes into a customer's accent wall where an unsightly wall plate was not wanted. Additionally, the wall plate installed under the TV was secured improperly--directly into drywall instead of using a bracket--meaning it will eventually loosen and fall out. For the hole they drilled behind the TV, they installed no wall plate at all. They also left the work area messy: drywall dust on the mount, dusty handprints on the back of the TV and the power cable, and marks on my freshly painted accent wall. Most disappointing, they scratched the back of the TV on both sides while installing the mounting rails. While the store refunded the installation fee after I raised these concerns, they never truly acknowledged the poor workmanship or the code and liability issues their install practices created. I spent far more time fixing the aftermath than I would have if I had mounted the TV myself--and my TV now has blemishes that reduce its resale value which the store also refused to acknowledge. Overall, while the purchase started well, the installation was the worst I have experienced. A company's true colors show in how they respond to legitimate concerns, and unfortunately The Big Screen Store fell short. I hope they take this feedback as an opportunity to improve communication, installation standards, and accountability.

Do not buy from this store. I considered purchasing a TV but could get a better deal with Costco,…read morebut moreover the return policy is much more favorable if you have issues. I purchased an entertainment center from them with obvious defects. They tried to tell me that a "hole" in the cabinet was a natural occurrence (a knot in the wood). They offered to take the cabinet in return if I paid shipping OR I could exchange for the floor model!?!?!?! Sells reps tell you that they'll take care of you, but in the end, the "home office" is the only one with authority to make decisions about returns.

Great experience. First class help in the showroom from Kevin - who then left me alone to decide…read more Sales tax paid, delivered next day, took away my old TV for recycling ($100), set it up, showed me all the things I needed to know, answered all my questions, cleaned up and took away all the boxes, etc. Got exactly what I wanted and the anti-glare and improved color (old TV was 18 years old) make for a whole new experience! Couldn't be happier.

It is rare to find an electronics repair shop but to find one that is a true gem is a blessing…read more Michael is a well trained professional who greets you in the most personable manner. He truly meets no strangers. My CD changer hadn't been used in years and seriously needed some loving care. Michael kept me apprised via text and repaired it quickly and well. I found his pricing fair. Thank you Michael. Your efforts are much appreciated. Mrs M Miller

His prices are very high. He works out of the lower level of his townhouse. I drove a Bose over…read morethere because the CD player wasn't working. He wanted $140 (from what I remember) to look at it which I paid; you have to leave it. He then called and wanted $395 to repair it taking off the $140. I then called Bose and they paid shipping and repaired it for $150.

"Whatever your business is, talk to your customers and provide them with what they want"…read moreIf you need even what you think is Silliest assist, or Most Difficult. Look No Further. Honestly best experience and honest good Assist. Thank you all so Much Justin, Curtis.. kind and patient Knowledge.

Business shout out for great customer service, knowledge of equipment and overall experience…read more If you need any computer, tablets, phone and even Nintendo switch help... please support Experimax. Took two of my sons Nintendo switch's yesterday for major issues and Bob took the time and was extremely knowledgeable on problem solving the issues. God sent to this mom of a 15 year old son. Lol. Check them out if you need help!!!

Simply amazing! They were fast and proficient and I am very happy that my insurance company chose…read morethis company to repair my phone. Thank you!

A big shout out to CPR in Manassas Va 20111 for the good job Muhammad and Mijhail did on my iPhone…read more15 on Saturday morning 3/26/2025 at 10:00am. They were courteous and provide accurate time to pickup my repaired phone. Thank you!

I can't say enough about this company. Jim was wonderful. He helped me to get information on a…read moretelephone land line service that was out of service for a 101 year old dad. This was not even his problem. I just called this company to inquire about an installation and told him my problem and he immediately told me he would call me back. He had a friend that he could get information and would let me know what was going on. He called me back with the accurate information and I was able to solve my problem. Again, Jim was just a phone call to inquire about installation and he helped me to solve my problem that was not even connected to a request. Just that kind of help alone is enough to show this Company cares who you are and your needs. I highly recommend them. Thank you Jim and Sat'man Gail Hass

Jim and Dave came to our rescue a storm ruined our Starlink wifi. They fixed all the issues even…read moreStarlink Support couldn't help us with. Our WiFi has never worked better!

Ricky was fantastic! He came exactly on time and was in and out in 45 minutes. He added an outlet…read morebehind the TV so the wires wouldn't show, wall mounted the tv, and got the tv started for us. To top it off, his pricing is really competitive. I recommend him without hesitation and will use him in the future when we eventually wall mount our basement tv. Thanks, Ricky!

Amazing job by Magic TV Mount to mount 2 TVs (85inch and 65inch). They provided recommendations for…read moremount height and details about wiring options. Gave me an accurate and reasonable estimate before the appointment. Everything went as expected!