I went to return one bag of pellets total price $9. I bought it as litter for my kitty who tragically passed away.
I had some receipts from ordering online but not the most recent one. The bag was checked to make sure they could resell it, it was sealed and in perfect condition. After going back and forth to get permission to process the credit refund, they said that since I didn't have the most recent receipt they would not be able to refund it. I explained that it was what I was able to find. I was distraught, in pain suffering for the loss of my baby, my heart is shattered into a billion pieces and I am having to beg for a $9.00 refund. I insisted to speak to the owner, she immediately had me in tears, ignoring my emotional state. She told me she would not refund the $9.00, for me to donate the bag or use the store credit to buy a soda. I explained I couldn't use anything in that store since my Kitty was dead! I can't buy anything for my baby who I no longer have, how cruel can a person be to someone who is mourning the loss of their precious companion? I told her he had passed away 3 days prior and I was dealing with a lot since he had being viciously killed by two dogs. She showed no care or emotions,her response "It is the store's policy therefore will not refund the $9.00" I haven't eaten in 3 days due to my tragic loss and she tells me to buy a soda with the credit. I felt as if she was
stabbing me in the heart and triggering the pain that I was already feeling into a more painful emotion. This owner's behavior should not be rewarded! For a Business owner to to take advantage from the tragedy/hurt/loss of a customer is heartless, disgusting and despicable behavior! Instead of making it a peaceful transaction she made my situation worse. she made it hurtful ugly and disrespectful to my suffering and disregarded my loss, I asked if $9.00 was going to break her bank account her response was "It is store policy" the receipts I have show no such information. I was returning it because my Kitty wasn't going to be using it for heaven's sake he is dead! She just didn't want the $9.00 to leave her store, money over heart!!!! Remember folks she was going to resell it. I advised that I would via Social Media let the public know of her actions, and unacceptable , unprofessional, unethical behavior!!Her response was "GO AHEAD AND POST BUT WILL NOT REFUND"We are talking about $9.00, this is the OWNER OF AN ANIMAL STORE and showed no emotions for my kitty or me, she never offered condolences all she was concentrated on was keeping the petty $9.00. I felt attacked and abused in my most vulnerable state. She said just take your bag and leave I said I will take the store credit, her response with a horrible nasty attitude while I was crying said, "Oh now you want the credit" The only reason I took the credit was because I was not going to allow her to profit off my Kitty's death or take advantage of my loss and sadness! I would like to let everyone know that CHEWY.COM has been amazing, supportive, comforting and selfless., They sent me two emails to let me know how much they shared my pain, that hey know how very hard it is to lose our beautiful furry companions, that they were with me for whatever I needed it. They returned $250 worth of merchandise and didn't even want the products back, they told me to donate it in the memory of my Kitty, Keanu."THANK YOU CHEWYCOM" for being such an amazing Business, who wear their hearts on their sleeves and support
behind their customers and beautiful pets! The most reputable, conscientious ethical Business to deal with! The reason for the returns? I spent thousands of dollars on my Kitty's health when I found him abandoned at 3 weeks old. He was 18 months, beautiful and healthy. I was returning products that he will no longer use, so I I would be able to pay for a private cremation and bring him home where he would be with me for the rest of my life! Sunset Feed I hope you enjoyed keeping those $9 and that you don't have to need it due to a tragedy as I did! read more