Raised the price by 35% within 6 months of moving my stuff in. I understand price increases, but…read more35% in less than 1 year of occupying the space!? Don't fall for the promo, they'll get it all back from you by adjusting your price for "market value". They attract new customers with extremely low introductory rates (e.g., "$1 first month" or heavily discounted web-only specials).Once your belongings are locked in, these facilities typically issue an Existing Customer Rate Increase (ECRI). This first spike can happen anywhere from 4 to 9 months into your stay and can jump your rate by 20% to 40% or more to catch up to actual market value. How to Protect Yourself- Look for Price Locks: Brands like U-Haul offer a "1-Year Price Lock" that guarantees your base rate won't change for the first 12 months.

Honestly. I think most of the negative reviews on here are not 100% authentic. Don't try to go 15…read moreminutes before closing. Their security system is intensive. You get stuck not getting out by 9 and the alarms are going to blare and the cops are going to be dispatched. You aren't going to be 'just stuck'. And rude employees? They are all super nice. Probably just don't put up with people being a-holes to them about a 15 minute window of risk lol. Anyway. The facility makes me feel so safe! I come often about 4-5 days a week to grab inventory. Cameras everywhere. Have to use a code to get anywhere. Code for gate. Code for access to interior lockers. Code for elevator that will only allow you to go to the floor of your locker. Code for restrooms. Makes me feel very safe as a little woman to be going by myself! We've needed to upgrade our locker once so far as our inventory grows. They made it super simple. And we're very helpful. It's clean. No pest problems. No smell problems. One of the best storage facilities in the valley.

All done and have been here for at least a couple of years! We have always felt safe and my husband…read morelikes interacting with the staff, most recently Pam, who helped with the move-out. She was kind and understanding and allowed us to schedule the FREE moving truck a few times. We highly recommend this storage facility because of friendly staff, clean facility and restrooms, convenience, nice covered area to park while loading, free moving truck with flexible scheduling, and climate controlled units. If we ever have another storage need, Morningstar is first on our list!! Thank you!!

I rented a storage shed-10 x 10 for my items recently as I was moving in with my husband and…read morefamily. Joy works in the front office with another co-worker and both are very friendly, helpful and understanding. Joy gave me a tour, explained everything with important details and started the rental process. Her coworker completed it the next day as Joy was off and I purchased the rental insurance for $12.00 a month and I paid a prorated rent for the rest of April plus a onetime account set up fee of $29.00. The next day my family and I moved my belongings in. We reserved their truck from 9:00-12:00, but called to request an extension of two additional hours. Joy upon greeting me at the storage facility, told me we could have the truck until 4:00 or 5:00 pm as there wasn't anyone else requesting it. The facility is nice, new and clean. The units are indoors and heated or cooled depending on the season. I recommend Morningstar Storage. I am a satisfied customer!

This is a superb storage facility. I rarely write reviews, but when I returned my motohome for…read morestorage I inadvertently left the light on and door open. Within a few minutes the manger Lennette called to let me know so I could come and secure everything and she closed the door in the meantime. Between her and Mark the assistant manger they really monitor what goes on here. David M.

Lennette is always so helpful and accommodating. I wouldn't have my storage anywhere else.read more

Great place and secure, only reason we moved our boat is for convenience and we just don't use lake…read moremead as much. But the people are friendly and I highly recommend them

We have stored several boats at this facility for several years. Our boats are always safe and the…read moreowner is awesome. We've recommended this storage to several friends over the years and only have great things to say! Highly recommend if you're looking for a safe place to store your boats or RVs in Henderson.

I rarely leave negative reviews, but this experience warrants one. After a previous interaction…read moreinvolving my fiancé, I reserved a storage unit online under my own name, paid the required reservation fee, and received a phone call from the facility confirming my reservation and telling me to come in. During that call, I explained that I wanted the unit to store boxes. My purposes for reserving the unit had absolutely nothing to do with my fiancé. When I arrived, the on-site manager, Ronda, immediately informed me that I would not be allowed to rent because of my association with my fiancé. There was no discussion of my application, no opportunity to explain anything further, and no indication before I made the trip that my reservation would not be honored. What makes this especially frustrating is that someone from the facility had already spoken with me by phone before my arrival. If the decision had already been made that I would not be permitted to rent a unit, a simple phone call could have saved me the unnecessary trip, wasted time, and fuel. Instead, I was instructed to come to the facility only to be told upon arrival that I was not allowed on the property. After I escalated the matter to corporate, I was told my reservation fee would be refunded. The most frustrating part wasn't even the refund--it was the way we were treated. Forwarding a confusing internal email stating the fee had been paid by cash or check instead of answering a customer's questions directly, refusing to acknowledge obvious errors, and making us escalate to corporate for a resolution came across as childish, evasive, and deeply unprofessional. Businesses certainly have the right to decide who they rent to. What customers deserve in return is honest communication, respect for their time, and follow-through when a refund has been promised. Unfortunately, that was not my experience with the Seven Hills location, and based on my experience, I cannot recommend it.

Terrible. Checked online for availability, drove across town to rent a truck and they stop renting…read moreat 4pm even though the location closes at 4:30 and employees were just sitting there. Paperwork and rental prep takes no more than ten mins. Save your time, walk your belongings instead of coming here, you'll get there quicker.

Best self storage ever!! The staff is friendly and helpful! Easy access to storage units!read more

Security is tight and units are clean. My last storage place had breakins disputed the alarm…read moresystem. My unit got hit. Neighbors on both sides got hit. No video could be given to the police. No alarms, nothing. This place seems to be on lock down. If an alarm rings, someone comes out and checks.

LOVE LOVE LOVE this location and staff! Managed the way you want all businesses run. They care…read moreALWAYS so kind and helpful. Donna and Logan are THE BEST!!! Convenient location and ease of renting storage AND U-Hauls.

We rented a U-Haul through this location. Pickup was easy since it was all automated, which I…read moreappreciated. However, no one ever answered or returned my calls when I tried to confirm if early pickup was possible. The real issue came after drop-off. We returned the truck exactly at the agreed-upon time and parked it in the same spot we picked it up from, keys locked in the drop box as instructed. The next morning, I got a frantic call saying the truck was "missing." I explained where we left it, but the woman insisted she couldn't find it anywhere on the lot. When I asked if she had checked the lockbox, she admitted she hadn't -- then said she'd call back if there were any issues. I never heard from her again. No apology, no confirmation that the truck was indeed there -- nothing. It was very unprofessional and stressful thinking a U-Haul truck might be missing under my name. Clearly, she hadn't looked properly before calling. If you're renting from this place, make sure to take lots of photos to confirm that you actually returned the truck.

We've kept our Class C here for years & are quite happy with our initial decision to park it here…read moreyears ago. We feel it is safe & protected here. Lori & the staff here keep the parking areas & units neat & clean. Lori is very friendly & when we come on property, she always goes out of her way to chat with us for a few minutes. The Mrs & I highly recommend Storage Plus.

Super professional and genuinely friendly people managing and maintaining the place. I am really…read morehappy to have found a spot here for my RV. Location is convenient and safe. The layout of the whole lot is very practical as well. Very easy to manuever, backup and make turns which is important with large vehicles like mine.