Here is a list of what this last move involved…read more
Keith (Sales) -- Agrees to ship 2 deliveries with a 10 day delivery window. Guarantees that items will not be touched after they are loaded (an attractive selling point). Guarantees that weight is unimportant (at least a dozen times) as the charge is by the cubic foot. Guarantees that this is white glove service, full load in, full load out. Guarantees that items will be delivered to the 2 addresses given.
Once the items are picked up (after the pickup date changed 4 times, including the unlikely excuse of a massive hole appearing randomly in a truck), it is decided that the weight is more than they want to move. As such, without alerting the customer, they remove one shipment, store it in their warehouse, and mention nothing about it until the 9th day (August 18th), when they announce that the second delivery will arrive "sometime in the next 10 days". When the guarantee was pointed out, Jade (Dispatch) told me, that as long as "some" of the shipment arrived within the window, this fulfilled the obligation.
The first truck showed up with 20,000 pounds spread across 440 boxes. They provided a single work for hire local employee. As such, I unloaded my own truck.
When Keith was asked why every single guarantee he gave went unheeded, Keith stopped responding to texts and phone calls.
We were then assured that the truck would be there on the 21st. Then the 22nd. Then the 23rd. Then absolutely the 24th.
On the 25th, we receive a call from a truck driver who, from 80 miles away, declares that he will not deliver to our house (the address on the order, approved by Keith, approved by dispatch, and approved by Greg, the on site estimator), citing fear that he will not be able to safely get there.
He then tells us we will need to pay for him to rent a Uhaul. When we refuse, he says we will have to get our own Uhaul and meet him at a truck stop 15 miles away from the address. When we refuse, he states that unless we choose a different address, he will not deliver.
We choose the address of the first delivery (a storage unit). When he shows, an hour later than he stated he would, he immediately begins stating how he could not safely drive to the address. When it was mentioned that large trucks drive that road all the time, he called me a "liar". When it was pointed out that a semi delivered to the door, he was genuinely confused by the fact that other companies have delivery vehicles. He then refused to unload the truck. We then decided to record him repeatedly stating that he was not going to unload the truck, to the point here the 2 hired workers went to sit in their vehicle.
He then opened the door, and went and sat in the cab. We then arranged for family and friends to use 7 different vehicles over the course of 3 hours to transport the items to the house.
We were then called by corporate. That person stated that there was nothing they could do. When damage to the items was mentioned (which we were told there would be 30 days to report), we were told that that wouldn't be covered and there was nothing else they could do.
So. If you want a trucking company that breaks every single guarantee they make, splits your orders up, delivers late, sends abusive truck drivers, makes you unload your own truck, refuses to deliver the items to the correct address, and stops answering customer service calls in the middle of a move, Triple 7 is absolutely who you should call.
