Great storage facility except for a couple of issues: They are almost impossible to get in touch…read morewith if an issue arises, and the price increased dramatically in less than 1 year (over 13%, talk about inflation!).

Super helpful and very clean. Very helpful staff and attentive. Storage units are large and clean!!!read more

Friendly and helpful staff and super great facilities. I love the onsite staff daily if needed to…read morehelp. Stacy set us up quickly and helped us find the perfect unit for us. I highly recommend the facility!

Stay away from this facility. When Dave owned this place he was fair with his pricing. Now that a…read morelarge corporation has purchased this storage facility I have seen my rent increased over 65% with no end in sight of their increases. Spoke to the manage he doesn't care. Stay away and find another place.

Zippy Shell is the best because of its amazing staff. Its support and customer service is by far…read morethe best I have experienced in the moving business in the last 10+ years. Their Customer Care and Delivery Teams were fantastic, including Aaron (who picked up my Zippy Shell container at the destination). I have moved items from the West Coast to East Coast and back several times over the years. It is not easy moving a lot of items over a long distance without paying an arm and a leg or losing/breaking things. Zippy Shell gave me confidence that my belongings would arrive without issue (and it did). I initially signed a contract with a full, comprehensive moving service, but after hours wasted on multiple phone calls/no-shows, I ended up cancelling the service due to lack of reliability and trustworthiness from their staff. In contrast, the Zippy Shell agent on the phone worked to make the service perfect for what were important to me: budget and reliability. I wish I could remember the name of the first person that helped me at Zippy Shell in the Customer Care team. He was fantastic and gave me the confidence to go sign the agreement that day even though it was not the cheapest quote I had received. There are always little hiccups (e.g. the Zippy Shell and Pack Rat systems don't seem to play nice), but Zippy Shell has been fantastic overall! Most importantly, I felt assured my belongings would safely arrive. They will be my first call in the future.

On May 9, 2024, I reached out to Zippy-Shell, dba Pack-Rat ("Pack-Rat"), and spoke to company…read moreemployee, Ray Gudeman. He emailed me a generic price page for local moves, then directed me to Forrest Maynard, Long Distance Sales manager for Pack-Rat, out of the North Carolina headquarters. My request was for a move from Henderson, NV to Marcola, OR. At the behest of Mr. Maynard, I completed a reservation form and locked in the price of $11,248.00, to which we had agreed verbally. On May 20, 2024, Mr. Maynard offered me a senior discount, lowering the price to $10,750, which I accepted. He also advised me that my move would require only 4 containers. Within a day or two Pack-Rat sent at local "expert" to my home to do a walkthrough to determine if 4 units were enough. The expert's walkthrough was, in my opinion, very thorough, and included view of some large items, e.g., 7' work bench, patio furniture, 6' x 36' dog run, three 50-gallon water barrels, and three horse watering troughs. From the walk-thru it was determined that a 5th container would be required and that the new price would be $13,680 (this was later adjusted to $12,500, given that we chose to move to a destination which shorted the haul by several hundred miles). Mr. Maynard advised me via email that we would be packed up on January 17, 2025, and that we would be furnished with unlimited moving blankets and given 1-month free storage in Boise, ID, our destination city. No other changes were discussed nor were any other changes brought to our knowledge. My husband and I were shocked on the January 17th moving day to learn that Pack-Rat then determined that it would not only take 3 more containers to move us, but that we would have to pay for those containers as well. To our added surprise, not only did Pack Rat not move the contents of the dog run (we moved it), the workbench, the water barrels, and the horse tanks, but their actions demonstrated that the so called "expert" walk-through was without credibility, given that ultimately the company required the use of even more containers. Clearly, the original estimate, as well as the walk-through, were little more than a guess or a low-ball. Then, once our items arrived at their storage location in Boise, Pack-Rat refused to release those items to us until we paid the full balance they claimed was owing, bringing our total outlay to $20,100. In order to get access to these items, I had to pay Pack-Rat the final balance. Notwithstanding promises made to the contrary by Mr. Maynard and company agents, Pack-Rat committed other offenses as well. By way of example, and not of limitation: a) the company attempted to bill us for fuel charges, stair charges at the new residence, blanket charges, and various supply charges; b) they refused to repair or reimburse us for a cracked-in-half oak kitchen table, broken floor lamp, smashed collectable mugs, a hole kicked through the back of a hardwood bookcase, and c) they managed to lose a number of valuable items. My attempts to communicate with personnel of Zippy-Shell/Pack-Rat were not only incredibly disappointing but became increasingly frustrating to the point of maddening. I was treated with disrespect and passed from one person to another, none of which brought to me the satisfaction I sought, so desperately needed, and deserved. Management personnels' smug denials with regard to their failure to adhere to the agreed upon pricing and services, their condescending treatment of me, and their dishonest act of holding our goods hostage, not only speaks to Pack-Rat's total lack of credibility, but it smacks of what I have concluded, was dishonest intent from the start. Based on my experience, the buyer would do well to pass on what is, in my opinion, a classless organization, as it will likely result in the buyer's peril.

About a month and a half ago I contacted Units for my short term storage needs. Over the phone they…read moreexplained everything and all the cost involved. It was very economical and I loved having the 2 units dropped off at my house. This was only supposed to be for 1 month while I had my floors done. However I have decided to keep them for the time being to facilitate more work in my house. Thanks for the quick and precise placement of my storage units. I will continue to use them and highly recommend them to anyone needing storage. Thanks again guys.

Great customer service. Very friendly. Prices were great. Pickup and delivery were very smooth…read more Locally owned and operated.

After using Triple 7 Movers, I wanted to update my initial five star review. I discovered an issue…read morewith the bed frame some months after my move, in my spare bedroom. The mattress was placed incorrectly on the frame, or the frame was not properly adjusted, causing it to stick out about 10 inches on one side. I injured my shin on the exposed frame while making the bed. I called the company twice requesting Michael or someone from the company come out to correct the problem. I was told someone would check with the scheduler but I never received a call back. It has now been several months. As a 70-year-old woman, I need assistance with this and expected the company to stand behind their work. I am still waiting for help 3 to 6 months later.

I used Triple 7 Movers for my local relocation and I am extremely pleased with their service…read more From the initial phone call to the final unload at my new home, the team was professional, friendly, and exceptionally efficient. The moving crew arrived on time on moving day, ready to get to work. They clearly communicated their plan for the day, and took less time than I expected to pack, load, and unload everything. No items were damaged or lost, which is a huge relief! Overall, I highly recommend Triple 7 Movers for anyone planning a move. Their professionalism and dedication to customer satisfaction truly set them apart. I would not hesitate to hire them again in the future!