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    Zippy Shell

    4.1 (162 reviews)
    Closed • 8:00 am - 10:00 pm

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    Kicked their foot through the back of my bookcase.
    Kelly E.

    On May 9, 2024, I reached out to Zippy-Shell, dba Pack-Rat ("Pack-Rat"), and spoke to company employee, Ray Gudeman. He emailed me a generic price page for local moves, then directed me to Forrest Maynard, Long Distance Sales manager for Pack-Rat, out of the North Carolina headquarters. My request was for a move from Henderson, NV to Marcola, OR. At the behest of Mr. Maynard, I completed a reservation form and locked in the price of $11,248.00, to which we had agreed verbally. On May 20, 2024, Mr. Maynard offered me a senior discount, lowering the price to $10,750, which I accepted. He also advised me that my move would require only 4 containers. Within a day or two Pack-Rat sent at local "expert" to my home to do a walkthrough to determine if 4 units were enough. The expert's walkthrough was, in my opinion, very thorough, and included view of some large items, e.g., 7' work bench, patio furniture, 6' x 36' dog run, three 50-gallon water barrels, and three horse watering troughs. From the walk-thru it was determined that a 5th container would be required and that the new price would be $13,680 (this was later adjusted to $12,500, given that we chose to move to a destination which shorted the haul by several hundred miles). Mr. Maynard advised me via email that we would be packed up on January 17, 2025, and that we would be furnished with unlimited moving blankets and given 1-month free storage in Boise, ID, our destination city. No other changes were discussed nor were any other changes brought to our knowledge. My husband and I were shocked on the January 17th moving day to learn that Pack-Rat then determined that it would not only take 3 more containers to move us, but that we would have to pay for those containers as well. To our added surprise, not only did Pack Rat not move the contents of the dog run (we moved it), the workbench, the water barrels, and the horse tanks, but their actions demonstrated that the so called "expert" walk-through was without credibility, given that ultimately the company required the use of even more containers. Clearly, the original estimate, as well as the walk-through, were little more than a guess or a low-ball. Then, once our items arrived at their storage location in Boise, Pack-Rat refused to release those items to us until we paid the full balance they claimed was owing, bringing our total outlay to $20,100. In order to get access to these items, I had to pay Pack-Rat the final balance. Notwithstanding promises made to the contrary by Mr. Maynard and company agents, Pack-Rat committed other offenses as well. By way of example, and not of limitation: a) the company attempted to bill us for fuel charges, stair charges at the new residence, blanket charges, and various supply charges; b) they refused to repair or reimburse us for a cracked-in-half oak kitchen table, broken floor lamp, smashed collectable mugs, a hole kicked through the back of a hardwood bookcase, and c) they managed to lose a number of valuable items. My attempts to communicate with personnel of Zippy-Shell/Pack-Rat were not only incredibly disappointing but became increasingly frustrating to the point of maddening. I was treated with disrespect and passed from one person to another, none of which brought to me the satisfaction I sought, so desperately needed, and deserved. Management personnels' smug denials with regard to their failure to adhere to the agreed upon pricing and services, their condescending treatment of me, and their dishonest act of holding our goods hostage, not only speaks to Pack-Rat's total lack of credibility, but it smacks of what I have concluded, was dishonest intent from the start. Based on my experience, the buyer would do well to pass on what is, in my opinion, a classless organization, as it will likely result in the buyer's peril.

    These guys damaged 2 out of 15 wood pieces and said it wasnt due to their move or packing. Did not even offer to polish or attempt minor repairs. Also punched holes in the walls of my BRAND NEW home and refused to fix it.

    Michelle M.

    If I could give this company no stars it would ve appropriate. They partner with 1800 PACKRAT. My husband and I moved from WA to AZ. We spoke to Favrin Williams who set us up with a Pod and asked about us needing help with the move. We agreed we did need help as we are no longer at an age that lifting and moving our own furniture is a good idea. Zippy offers assistance for two hours of move help at an additional cost and we were happy to be signed up. We signed up for the insurance coverage and paid our deposit. The day our trailer was loaded I showed the movers what to move and gave them a stack of blankets. We were only putting furniture in the pod (which turned out to be nothing but a steel cage. I thought this was odd that it was not an actual pod/trailer. I work from home so I went back to my office while the movers in less than two hours loaded up the furniture. Two weeks later when we arrived in Arizona our Zippy Shell arrived and to our horror every single piece of furniture was damaged in one form or another. The third party movers did not use any of the moving blankets we provided. There were gouges and gashes on my dining set, by end tables, my bedroom dresser etc. Our bedset was ripped apart and hardware missing. I was in tears. The men who unloaded our trailer even commented they never saw such disregard for someone elses belongings. Believing that we were at least covered since we purchased insurance, we filed a claim. Our Claim was denied. We were told the insuance did not cover the failur to properly load the trailer. Are you kidding me? We used their third party sub contractor. I thought this has to be a misunderstanding so we appealed the denial. Three weeks later our appeal was again denied. No one will return my messages or call me back to explain why they are not responsible for their subcontractor. They are cowards. They sent both denial letters after the close of business and then will not return your calls or speak to you. I have submitted a claim to the BBB. DO NOT USE THIS COMPANY, After looking at their profile you cannot leave a review for them on their own website, Google or Facebook. Thank goodness for Yelp. I am only providing a few photos and hope I prevent someone else from ever having to go throught this. We paid $4000 for this, the replacement value is $11,000. Don't let this happen to you.

    John the lead center, Dan, Alex, David and Eddy. Great job guys!
    Sheri D.

    Excellent service starting with Brian, the owner all the way to the five amazing guys that came to help pack and load two Zippy Shells to be transported to MA. John, the lead is a patient and polite wizard at loading. I seriously doubted all our stuff was going to fit! He was determined! 4 other gentleman, Dan, Eddie, David and Alex were outstanding in there efforts as well. We also had them pack the kitchen. I just can't say enough about the reliable and outstanding service we received! And the cost is much more reasonable than hiring a typical moving company! Thank you Zippy Shell!!!

    ****SCAMMERS****STAY AWAY**** I've moved 10 times in the last 8 years and they are the worst. Totally tried to scam us. Because I move so much we have the packing and wrapping down to a science. The movers even stated how immaculate our pack job was and how thankful they were for us being so organized and ready so why did I get a call from our "liason" a few hours after our move telling me we owed money for additional packing supplies and tape? Once I disputed and stated they took our left over supplies they conveniently dropped it. Next up, durning our time in storage we were told we owed additional monies for a "transportation fee" Knowing of this extra hidden charge I negotiated not to pay this up front. They still tried to charge me, then told me they listened to my recorded calls and said the conversation about this was not in there. I then told them the time, date and who I spoke to and magic- they found it in the recordings, extra charge #2 avoided. 3rd attempt to scam me; after paying for extra insurance and our shell arrived at the final destination our stuff was destroyed! Again, I move alot and have never ever had this amount of damage in all the moves combined. AFter several months of dispute with no return calls or emails I threatened to call the local news team and wallah, dispute resolved, this was somehow my fault on how I packed my items, extra paid for insurance did nothing becasue it was "how I packed" not how it was loaded, stored or transported. When I tried to dispute the dispute those emails also went ignored and unanswered. I would never ever used zippy shell again and big mistake on their part as much as I move. Getting a pod is way better and you can use hire a helper yourself for loading and off loading. If you do use their sister company, packrat, dispute the extra charge up front. I have used them before and the experience was much better than this. See the photos for yourself and make your own decision but my advice is STEER CLEAR!!!!

    Zippy Shell delivery

    We are happy to recommend Zippy Shell to anyone needing to move their household items in convenient shell storage units. The service is great so far, and our delivery driver Lance is the best. He's knowledgeable and made sure our needs were considered. When delivery time came, there wasn't any parking available in our neighborhood. Lance was great enough to return after some time when we finally got our spot saved with enough room for the shell. Our worries were put at ease. Thanks guys, so far, so good.

    Bed was white before it went into storage

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    Page 1 of 5

    Ask the Community - Zippy Shell

    Do you move between Las Vegas and St George?

    T B., Yes, we do provide moving service between Las Vegas and St. George. Please call us at… 

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    Review Highlights - Zippy Shell

    “Expect hiccups, moving sucks, but Brian and Zippy Shell made this move the best possible experience it could be.”

    Mentioned in 54 reviews

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    Zippy Shell - selfstorage - Updated October 2026

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