We rented a U-Haul through this location. Pickup was easy since it was all automated, which I…read moreappreciated. However, no one ever answered or returned my calls when I tried to confirm if early pickup was possible. The real issue came after drop-off. We returned the truck exactly at the agreed-upon time and parked it in the same spot we picked it up from, keys locked in the drop box as instructed. The next morning, I got a frantic call saying the truck was "missing." I explained where we left it, but the woman insisted she couldn't find it anywhere on the lot. When I asked if she had checked the lockbox, she admitted she hadn't -- then said she'd call back if there were any issues. I never heard from her again. No apology, no confirmation that the truck was indeed there -- nothing. It was very unprofessional and stressful thinking a U-Haul truck might be missing under my name. Clearly, she hadn't looked properly before calling. If you're renting from this place, make sure to take lots of photos to confirm that you actually returned the truck.

Donna is outstanding and very helpful, great people. Definitely would recommend this location as…read moreit's easy to get to and always clean. Only negative is that gates open at 7am and close at 9pm.

THANK YOU!!!! What a clean and professional office. Ruthie and Hugo were prompt with the process…read moreand a smile. Rented a Penske truck and ended renting a storage unit as well. Customer service was 5 stars and they also have a complimentary coffee bar with snacks! Moving made super easy!

In and out in five minutes and the lady running this place is a gem. Thank you!…read more She also must have a CDL for that dumpy truck in the back

I had the pleasure of working with Vanessa to get my storage unit set up. She was friendly,…read moreinformative, and answered all the questions that I had for her regarding my rental. The facility itself is great. I've already gone back and forth from my unit several times and the place always is clean. Would definitely recommend.

Efficient and friendly service. Otep was very friendly and eager to assist with the process as well…read moreas assisting with any difficulties I experienced with locating my storage unit during my visit. He offered very thorough explanations of the rules and process! This being my first time renting a storage unit, I for sure needed the crash course! The only thing that prevented a 5 star review was the gate access hours! I would love if this facility were 24 hours or offered longer available access to renters! Their gate/access hours are from 7am -9pm only You can only access your storage unit between those times! Facility is very clean, today with ample storage units!

Always great service here from Diane & Ron ( on site…read moremanagers)Have rented short term & long term. Currently I have my RV stored. I am very comfortable with their care & security. Value is good & I am a customer because they treat us well & appreciate the extra care they provide us Highly recommend if you need storage in Las Vegas@ a central location!

I've had my things here at Stor-it Mini for over 7 years! Yes, 7 years. If you're looking for a…read moregreat, reliable & super genuine storage company, this is the place ! Their spaces are affordable & clean. Also, they're safe. I've never had any issues with them & Diane (Manager) is literally THE BEST! She'll always go ABOVE & beyond to help. Sadly, I've grown up (LOL) & I have a bigger house now to Store my belongings. I only wanted to write this review to tell DIANE & THE ENTIRE STOR- IT MINI STAFF THANK YOU FOR STORING & PROTECTING MY BELONGINGS.

WOW, I wish all my interactions at businesses were pleasant as the one I had with Tasha at Storage…read moreOne on Sandy Ridge! Tasha knew what she was doing and so friendly. On top of that, as I was packing in my new storage unit, I noticed her working hard to keep the whole place spotless. I told her the elevators looked cleaner than some of the strip resorts. I wouldn't be surprised if she owned the place, I wish I had such pleasant and hard working employees when I used to own my business.

If I could give this a negative rating, I would. My mother has been renting with this facility for…read more2 years with zero late payments or customer issues. The staff dropped the ball on a transfer that was requested. My mom and I followed up twice on the request with no instructions from the employees on how to move forward, just verbal confirmations (our mistake). By the time it got to the new manager, Virginia, the situation was handled with attitude, frustration, and unprofessionalism. I am questioning her qualifications as a "manager", as she cannot deal with customers and solve the issues of her staff. Be careful, as Virginia is capable of twisting conversations to her corporate office to get her way at the expense of a good customer. We are happy to be cutting ties here. I DO NOT recommend spending your money here.

We've had a climate controlled unit @ Lock & Leave Storage for over a year…read more The interior/exterior of this facility is always clean. The main gate code + entrance code into your climate controlled unit, add on security cameras & lighting makes this spot seem ultra secure for all your left over treasures. *Friendly employees. *lock & leave continues to offer move in specials for a great value.

The company is conveniently located. I like that the units are climate controlled and good prices…read moreon storage units!

This young lady at the counter is great knowledgeable and fast great work good pricesread more

Update on 9/17/2020…read more Brian, It's not about a new policy related to Covid-19. The website says "Long-term Discount" and the manager knew nothing about it, including the fact that it is on the website. He ever said that he worked for this company for a few years but was never aware of it.

Great having the courtesy and attention to detail offered by the team at Ace Self Storage on Lamb…read moreBlvd in Las Vegas. They always have the place very clean and Accessible....and their professional, positive energy is a pleasure every time. Thanks to Sue , Beth & Darryl for the Great Work over the years !!! Kyle Turpin Sr.

I have rented a storage unit from Ace for over a year and I couldn't be happier with the service or…read morecost. Last year during a microburst storm, they called me while it was still raining to say they noticed water pooling in some areas; wanted to let us know in case we wanted to check our unit. We went right over and everything safe and dry. All the staff were working hard to clear puddles. Beth and the other lady who works in the office are unfailingly professional, and courteous. I should return the courtesy by learning her name! Thank you for your excellent customer service & security measures.

Great units. Secure, gated. New. Clean. Car wash, RV dump. Showers and Restrooms. Good location for…read morehitting routes to National Parks with the RV.

Perfect facility to store your boat or RV. Great location close to Lake Mead. Makes a lot of sense…read moreto purchase a unit with the possibility of gaining equity vs throwing money away for rent. Also would make great storage for contractors that can make use of the high ceilings.

Sherri, the manager, provided extremely poor customer service. I've rented a storage unit from this…read morecompany since May 2025, and I reserved my U-Haul a week in advance for a 3:00 PM pickup to ensure everything would go smoothly. However, when I arrived at the scheduled time, no one was there, and I wasn't helped until 3:45 PM. I explained that the delay put me an hour behind schedule and asked if she could offer a discount since I couldn't check in online without the keys she had. She responded that she "doesn't work for U-Haul," had other customers, and would not provide any discount--without even offering an apology for the inconvenience. This was especially disappointing considering I've been a customer here for the past six months. While I was in the office, she was also openly discussing issues about people living, cooking, and defecating on the property, which was very unprofessional. Based on this experience, I would not recommend using this location.

SCAM ALERT!! Do NOT rent from this place. They will bill you for U-Haul insurance and claim it's…read moremandatory even when U-Haul was contacted and said it was not. We declined insurance and they charged us anyway. U-Haul customer service was contacted and the situation escalated. Rude, poorly trained staff member. Avoid this place at all cost. Plenty of other options to choose from. UPDATE: A refund for the fraudulent charge was issued, however not a peep to apologize for poor business practices. The review shall remain as is.