This is the first and only review I have ever written about any product or service.
I requested a bid on leveling and improving the grass in my backyard in anticipation of my daughter's upcoming wedding. Sunrise sent Brandon to review the site and provide a bid. His bid did not include all for the requested items. I had questions about the bid and was told by the office to contact Brandon for clarification. Although I tentatively set up a start date for Sunrise to perform some of the services bid, I wanted additional information about their expected work. For example, Sunrise bid more than $1600 to change out my existing controller box on my sprinkler system. I also wanted to learn more about the type of grass seed they intended to use, and whether they intended to apply any type of starter fertilizer to assist with its growth (it wasn't mentioned in the bid). Brandon's response was nothing short of bizarre. He repeatedly swore and expressed open hostility at having to answer any questions about the bid. Couple of examples:
-Brandon complained that I had asked him to wear a mask when we met for a bid. He said the workers at his company don't wear masks and don't want to work for any one that asks them to wear a mask.
-he was unable to provide any information on his bid for the sprinkler controller (e.g.,. what controller box they intended to use or how they arrived at their price - most top rated boxes cost less than $200, an 1/8th of the price quoted). In the end, through his swearing, Brandon offered only that these were "COVID times," that Sunrise had inflated all of its prices because of that, and, furthermore, he didn't have the time or interest in explaining his bid. He said I should call the owner if I wanted more information, but he was not going to provide it.
-his bid included an estimate of 15 cubic yards of top soil to level out my yard. I asked if they only needed and used 10 cubic yards for the job whether the bid amount would be lowered accordingly. Brandon said "no," but not before he treated me to another rant about these being COVID times and the prices were fixed - "take it or leave it." Truthfully, I'm not sure I understand why Sunrise would artificially jack up its prices simply because there is a pandemic. Brandon assured me Sunrise had no shortage of work and there was no attempt to explain any corresponding increase in material or labor costs - Brandon made it sound like Sunrise increased its prices simply because it thought it could during the pandemic. Notably, Brandon was the person designated by Sunrise to serve as the project manager of any work done at my house (apparently the person who does the bid serves as the project manager).
-Brandon had agreed to provide a bid for installation of a fountain in our backyard and was going to send me pictures of examples of some fountains Sunrise had installed in the past, but didn't. When I asked why he responded that he didn't "have time for that shit." That if I wanted a bid I needed to send him a picture of the fountain I wanted and he might then be able to supply a bid. Again, the response seemed odd because that is not what he said he would do when he came out to give a bid.
I honestly have no idea why his attitude and responses were so openly hostile. When I asked him why he was so angry he complained about having to answer any questions about his bid and having to wear a mask when we met. Not for nothing, but after a period of dealing with significant health problems, my wife and I try to take the pretty simply step of wearing a mask to avoid contracting COVID-19. The same is required every place we go. I simply can't understand why or how anyone could find that practice objectionable, especially when they are trying to earn our business.
One final note. I called Sunrise's office and left a message sharing my conversation with Brandon. I received a call from Heath, the owner, within a short very period of time of leaving my message. He asked for details regarding Brandon's statements. He expressed shock by both Brandon's statements and behavior, stressed that Brandon did not reflect the opinions or beliefs of his company (which Heath said had been around for 20 years), and apologized profusely on behalf of the company. He offered to take steps to right the problem, and to take immediate action with respect to Brandon. I had never spoken to Heath before, and he seemed sincere in his statements in that phone call. Nevertheless, I declined. Brandon's actions were just too far outside of anything in the area code of normal. I would only have myself to blame if I agreed to still go forward with Sunrise and then experienced the same type of horrible customer service with the next project manager assigned by Sunrise. Not a good risk for me. I truly hope Heath is true to his word and makes sure that others have a better experience with Sunrise than the one I was treated to. read more