Mint Landscaping
"Creating Relationships"
A customer review of Mint Landscaping as presented by Josh and Hayden
I am writing this review because I wanted to make sure that other customers had a thorough review of Mint Landscaping in order answer any questions or concerns. Mint Landscaping impressed me enough to warrant my time to encourage others that they can TRUST Mint Landscaping to build a professional relationship with its clients centered around their projects.
Mint Landscaping excels at:
Professionalism
Communication
Project management
The Subtle Extras
Trust and Building Relationships
Professionalism. From my first conversation over the phone, Josh struck me as a professional. I had contacted 5 other companies to get a bid for an irrigation system and landscaping. Some of the other companies phone etiquette was enough for me to stop pursuing the consultation with them.
Josh arrived at my house to create the initial bid. He arrived in a company car, was dressed professionally and spoke with a high level of intelligence. He walked around using his iPad to start making notes about what I wanted. He left with good communication about when he'd be able to email a bid.
I was struck by his composure which seemed more like a professional than any of the other contractors that came out. I also appreciated how he wrote down everything that I wanted. This made me feel comfortable that he would remember what was important to me.
His bid came inline with the other offers which made me feel comfortable that he wasn't providing a 'cheap' job cutting corners or price gouging either. Beyond, Josh, Hayden was the primary operator on our site. Hayden left a lasting impression that is beyond words. Hayden was professionally dressed, behaved with amazing courtesy, was extremely articulate, and left me in a complete state of trust. If you are worried about profane, unprofessional workers showing up in your house - that is not Mint. Hayden never asked to use our restroom, wore a button-up Mint Shirt, and spoke with high professionalism.
Communication: Email communication back forth more than sufficed a few tweaks my wife and I wanted to ensure before committing to the bid. Additionally, every morning Hayden gave me a quick rundown of what was going on just to keep me informed. He answered any questions I had and built a sense of trust that I could leave him to do his job and me to do mine without having to overlook his every move.
Project Management: Throughout the project, my wife and I through a few challenges at Mint. Working on other projects at the same time and needed to change the placement of some of the heads that were impacted. Josh and Hayden were capable of handling our mid-project changes, were never frustrated, always happy to do whatever we needed to be pleased, and kept on schedule.
They really showed the true definition of customer service. We felt spoiled and pampered. I never felt like I was an inconvenience, and I believe my wife and I are not the easiest clients as we sometimes figure out we want something more or different and change our minds. If they were frustrated, I will never know. Additionally, they were able to jump through those hoops and complete the project on time.
The subtle extras: Josh bid an irrigation plan for us, but was astute enough to recognize we were doing a landscaping overhaul of the entire yard. He recognized a time when I wasn't busy and walked with me to just give some 'ideas' to think about.
His manner of suggestion was not sales, was not pushy, I felt like he truly understood what I was trying to do, and just gave me some places to think about things. I actually had to ask him, if those were things they could do - as he wasn't just trying to up-sell me.
From there our project grew to include some landscaping. Josh got an idea of what my wife and I wanted and created a beautiful flower bed plan. When a few of the plants weren't available he accommodated my wife an I to walk the nursery with him. While there he picked up that my wife liked a Mexican evergreen, and then suggested a Spanish lavender that she absolutely loved. I felt as if he was very keen to pick up those subtle preferences and styles.
Finally, my daughter tried to throw him through a loop by wanting a red dragon flower - that he accommodated into the plan, placing it near the door thinking she'd love to see every time she came in and out. He was very perceptive in his placement. My daughter loves seeing her flower at the door every day.
Through their professionalism, communication, project management, I really felt valued as a person and not just a Job for both Josh and Hayden. By the end of the project, I felt their customer service and delivery of goods was above and beyond my expectations. I feel confident in recommending that anyone else allow Mint Landscaping to create a relationship with them around their projects. read more