My Aunt "Lives" at Springbrooke. I recently visited her and was absolutely APPALLED at not only the…read morecleanliness and overall maintenance of the facilities, but the dining experience was absolutely absurd it was so bad. * It is in a legitimately bad neighborhood, homeless all over the area, drug users, and overall high crime area definitely not suitable for our beloved elderly family members * Dirty and run down facilities, they apparently need to hire more and better house keepers. * The food was absolutely DISGUSTING. You know our beloved older family members living in a retirement home like Springbrooke have very little to look forward to, yet the one thing they have to look forward to is good food. At Springbrooke they are failing miserably at this, the soup I had was absolutely bland, had no seasoning and was cold, and I mean cold, not even warm. My Chicken was severly overcooked, flavorless, un seasoned and literally so dry I dont think there is enough sauce in Denver to help it. The vegetables were un seasoned, they obviously came out of a frozen bag, and were cooked to the point of being MUSH. My aunt said this was par for the course and told me that breakfast is even worse. Our server, an Ethiopian lady who was at least pleasant, when I complained about how dry and horrible my chicken was explained to me "That is how our chef cooks the chicken here, that is how our residents like it" and did nothing to even offer me something else or to replace it with a better piece of chicken. * My Aunt told me that they are now on the 3rd or 4th Chef since she has been there in only 2.5 years, she said when she moved in the food was average, then she explained the food was absolutely wonderful for around 6-9 months when they hired a great chef, but then that Chef quit and the new chef is absolutely horrendous. I hope someone in a position of power reads this and can talk to the chef. My Aunt likely does not have long left on earth, and we want her to get the most enjoyment she can in the time she has left, and the poor quality of food, the dirty living conditions, and the lackluster and poorly trained dining staff are not going to achieve that.... Thank you Darrold Sutherfield​

We chose Springbrooke for a family member 3 years ago and are very happy with our decision. The…read morelocation is great and convenient for all kinds of shopping and restaurants, including a short walk to the grocery and pharmacy. The facilities (and food) are excellent. Most appreciated are the staff, which are service oriented across the business. We've had many interactions with staff at all levels and find them knowledgable, caring and attentive. Executive Direct Fanny Rouse is hands-on, accessible and very involved with residents and their families and truly seems invested in providing a safe and comfortable experience. Too many other great staff to mention.

WORST. EXPERIENCE. My Dad, who suffers from both Alzheimers and Parkinsons, was a patient at this…read morefacility. The care was negligent, not to mention slow. We were told that he would be safe, and that was a bold faced lie. The caregiver to patient ratio was inadequate and my poor Dad kept falling and no one knew how to deal with it when it happened. People with dementia fall and get confused....it's part of the deal. This is my first ever yelp review, as I feel strongly about warning others about this place.

This facility is absolutely gorgeous and has the most friendly, caring staff. I highly recommend!read more

Choosing The Courtyards at Mountain View for my mom has been one of our family's best decisions…read more Navigating these decisions can be incredibly stressful, but Hani made the process easier for us. She is not only one of the most decent people I've ever met, but also someone I am truly grateful is in this line of work. She has a genuine love for what she does and for the people she cares for. Her kindness and empathy shine through effortlessly. From engaging social events to wellness programs and delicious meals prepared with dietary needs in mind, there is always something enriching and enjoyable for the residents to participate in. It's heartwarming to see how much effort the staff put into creating a vibrant community where everyone feels valued and included. Thank you to the entire team at The Courtyards at Mountain View for making a positive difference in our lives. Hani, for your unwavering commitment and for making such a positive difference in our lives.

From the owner: The Courtyards at Mountain View is a warm and welcoming senior living community offering…read morepersonalized independent living, assisted living, and memory care services in scenic Denver, Colorado. We are dedicated to enhancing health, wellness and offering the highest quality of service delivery for our residents--enabling them to live life more meaningfully. Residents enjoy spacious accommodations and well-appointed amenities. Our community features beautifully-landscaped grounds, restaurant-style dining, and a pub where you can enjoy happy hour with friends. Welcome to The Courtyards at Mountain View.

Hmmm. Well, it's out of sight expensive and I found out this weekend that they do not even provide…read morethe toilet paper! I took my mop and cleaned up blood on the floor of my friend's kitchenette. There is a filthy bath mat in her shower, the tp dispenser is broken and her window blinds are damaged. I would expect a five star place for the price she pays.

My mother in law is a resident. We visit her on a daily basis. The staff is gracious. The food…read moreappears to be restaurant quality. The caregivers are amazing. Highly recommend.

I just left visiting my dad at Brookdale Mountain View. Breakfast is great-his favorite meal of the…read moreday. Fourth of July celebration today. Lots of activities and caring staff.

It makes me sad to give an assisted living community a 1-star review. I wish I could give them 4 or…read more5 stars and a glowing review. Heck,I'd have even been OK with 3 stars, not thrilled, but at least it would mean they were meeting the minimum requirements in caring for my mother. Some of you know that my disabled mom had an accident when traveling here for Thanksgiving. For those of you that don't, she fell on the plane and fractured her hip and shoulder. Her 4 day vacation turned into nearly 4 months of hell. And the majority of those 4 months were at Heritage Club Mountain View. It was miserable for her living there and miserable to me visiting. First I'll address the planning staff. My mom has been disabled for 14 years due to a stroke. She has as much ability as she was able to recover. I explained this numerous times to the physical therapy department, and the therapist. I also recommended they get in touch with her therapists/care takers back home to give her the best care. They didn't and they treated her like these were new disabilities, prescribing speech therapy and other therapies she hasn't had in many years. It wasn't until her POA told them to give her what she needs to go home that they stopped the additional services. Then there was the pressure sore. While it appears the sore developed while she was at the hospital, the sore got progressively worse while in their care, when she returned home, it was tested and was positive for e-coli. It took her care at home 2 days to get this settled. She was at the other place for almost 4 months and while they may have treated it minimally, it appears they never once tested it for e-coli. Finally there is just how she was treated. I know being a CNA can be a thankless job, but if that is your career choice, please treat your patients with dignity and respect. My mom complained about a couple of people and while I didn't see them treat HER poorly, I believe her since I saw these same people treat other patients poorly. The truth is, my mom was miserable, she was away from the comforts of her home for 4 months. She was sad and scared. Show a little compassion! Oh and the director threatening me with calling the police should I try to take her out before they release her was a lovely touch as well. Yes, 4 months after she returned home, I'm still a bit upset. But I believe I've distanced myself enough from this to write a mostly useful review without it being a rant. I'm hoping by doing so I help that one person that may be looking for a facility for a family member will choose another caring, more attentive community.

I've been a registered music therapist for 44 years. For a few decades now, I have had my private…read morepractice business and serve elder care communities. Currently I have a contract with a facility that is managed by Vivage. Not only are they 8 months in arrears in payments, but I had received my first non-sufficient funds check from a community in all of these years!! I also have a different community that I serve that is managed by vivage. They have been up front in letting me know that payments will be processed 3 months after they receive my invoice. I'm okay with that, because at least they pay. It's very sad for the employees and administrators of the facilities where in my opinion, this management company is completely failing to serve them in a professional capacity. As a vendor, I am extremely dissatisfied, and I would be distrustful if I had family members in these facility as well.

From the owner: Whether you are a family or an investor, today's senior living market requires the proven expertise…read moreof the community Operator/Manager. Vivage brings award-winning professionals to our communities to guide and support responsive leadership. Vivage offers established fiscal, operational and clinical systems, and a recognized focus on hiring the right people who care about our residents.

I found myself needing some expert guidance when my Mom started to decline due to dementia. It's a…read morescary and confusing world out there for anyone who has tried to figure out the assisted living system and the worry of finding a safe, comfortable and caring facility. The home care service I was using at the time referred me to Phil Hotaling and what a blessing that was! Phil helped me understand so many issues when it came to being in assisted living and what was and what was not provided. He arranged visits with different homes and together we toured each one. He guided me through the questions and issues pertinent to each home. I selected a wonderful place for Mom! The assisted living home has room for 8 residents and is run by a fantastic couple who live there with their two children. Mom is happy there and I'm happy she is well taken care of by loving caring people. I would never have found this place on my own without Phil's help. Thank you Phil for your help, your guidance and just your wonderful heart and caring about your clients and their family. I would never have made it through this last year with Mom and then Dad needing care all on top of two knee replacement surgeries! Getting Mom and Dad together again at Leawood before he died means more than you'll ever truly know.

Not being from Denver, I was not familiar with Assisted Living places in Denver when I needed to…read moremove my sister to one. My sister's doctor's office recommended Phil Hotaling to me. He has been a God Send! He is very familiar with Assisted Living facilities and their strengthens and weaknesses. Phil helped guide me through the process of finding the best place for my sister to continue the next phase of her life. Thank You Phil!