This home is truly that, a home! The residents and their families are treated as family. The staff…read moreis kind and respectful and the grounds are lovely. Highly recommend!

The phrase "institutional setting" has little meaning here. Everyone on the staff is thoughtful and…read morekind and always cared for and enjoyed our mother's company. The Manor goes above and beyond caring for its residents. When our mother passed you could not ask for a more tender response. I live in Vermont and yet felt I knew the staff well enough so that when I visited they knew who I was. I cannot say enough goo things about The Manor. I am so glad my mother's last couple of years were spent here. No second thoughts about whether or not this ws the right choice. This was the best choice.

My experience with Brittany was the opposite of Alyssa's review. I found her to be very engaged…read morewith the residents, acknowledging them all by name and asking after them. She was also very interested in my mother's needs, explaining the best programs for her and took the time to introduce me to staff, including the cleaning people. This is one of my top choices at the moment. Beautiful place with great amenities - everyone we encountered, residents and staff, seemed very happy.

Sale director Brittany is very rude and unpleasant every time we tried do a walk in or schedule a…read moretour, she was never available. Then when we toured, she didn't know residents' names all she did was talk about herself. A resident came up to my family and I an express that Brittany just moves people in for money she don't interact with residents or family once they move in. Deigo is such a rude ED he doesn't even acknowledge staff or new move ins walks right passed you like your nothing. Then finally interacting with Deigo he looks at you with a discussing look on his face and is very short with you like were bothering him. I don't recommend having any loved ones here and the upper management keeps this director here and had several complaints about this so-called director.

The Libby Bortz Center is very clean and the nurses aides are very efficient! My only reason for…read morenot the five stars is the food that they served my mom when I transported her from New Orleans. In my family, dumping a family member in a nursing home is a sin!! But the Libby Bortz Center is very good in their care. I felt guilty during at that time, but I just sold my home in Five Points and moved south to Littleton so my mom would more be more safe and I know friends that can take care of her while I'm at work. But the center is excellent in its care and also designed for people with low to moderate incomes and your timing has to spot on to get a temporary room. You will see an older TV in the room on my photo - it did have a remote control with it.

My dad moved into Libby Bortz Assisted Living Center after realizing he needed to stop working and…read moreliving independently at 86. This was a huge move which he made completely on his own. He says this is his home now and he will never leave until the end. This is a beautiful clean facility that does not smell like many other senior homes. A month after moving into his room he had to have Open Heart Surgery. His motivation was the loved he had already received in his "new family at Libby Bortz". The love and amazing care given made him recover faster to get home. The staff sent him cards and called to see how he was doing. I could have never imagined a place to take such good care of my dad. Every Friday they come in and clean his room and take his laundry to be cleaned. They strip the bed and put clean sheets on the bed. When I say they clean, they really clean thoroughly. The pictures, blinds everything is spotless. Then the clothes are returned and folded very nicely. In the dining room they are given assigned seating which my dad loves as it feels like a family. The food is always delicious and the wait staff treats him very special. They make sure all are accounted for at meals which means a lot to our family. He is given a snack at bedtime so it is just more love given to check that he is doing fine. They have activities daily which he likes to attend including exercise class. They do it all from haircuts to a foot clinic and a in home doctors group comes in every few weeks. Libby Bortz is a shining example of what senior care should look like. Infact, they should be the model for our country. It shows how good management and a good price point can bring together people to love our seniors as they age. Aging with dignity and love is this wonderful facility.

Assisted Living? Memory Care? You are covered here. Fabulous community where it really is a…read morecommunity that residents enjoy being part of. This review is based on visits and tours made there to check out what they are all about. Michelle is likely your first point of contact since she is, I believe, the Director of "Sales and Marketing" (?). Kara I believe works for her and fills in for Michelle when needed. Both are fabulous, but Michelle really knows her stuff and understands what needs to be done if you are thinking of being part of their community. The place itself is really nice and elegant, with lots of energy and positive activities. Beautiful walking area outside for memory care residents. Trails right outside to walk, are abundant and also very nice as you walk thru the park right there/golf course. Different sized Rooms make up assisted living (AL) --studio, 1 BR, 2 BR. Memory care (MC) only has 2 sizes of studios--385 and 520 sq feet. The views you have contribute to the price as well. They also have Assisted Living with their Essentials support, provides a bridge between AL and MC. Food is pretty nice. Heritage week was being offered where unique foods from other areas around the world were being featured. Service was pretty great. Kind, compassionate when talking to residents. Beautiful set-up with dishes being offered on display as you walk in. Love the front desk team. All super nice and energetic. Very knowledgable and helpful. A nice sized theater for movies. Arts and crafts room. Library space. Outside deck/seats and tables with a very calming and beautiful view. Exercise class in the morning and other activities throughout the day. Live music/happy hour. Super fun all around. If you are looking for a super nice place where your loved one will be well taken care of, and feel safe and happy, this is your place.

When my aunt suddenly needed to move into assisted living, our family visited six different…read morefacilities trying to find the right fit. From the moment we walked into Cherry Hills Assisted Living and Memory Care (CHAL), we knew it was special. The atmosphere felt warm and welcoming, and the staff truly seemed to care about the residents. My aunt moved in about a year ago, and it was a huge adjustment - she had been living independently and had no plans to move. The team at CHAL went above and beyond to help her settle in and feel comfortable in her new home. They were patient, kind, and always took the time to make sure she was doing okay. Now, a year later, she's happy and thriving. She enjoys the staff and the beautiful facility. It's such a relief knowing she's well cared for and surrounded by people who genuinely care about her. We're so grateful to everyone at CHAL for making what started as a stressful transition into such a positive experience. I can't recommend them enough!

If I could give The Granville 10 stars, it wouldn't be enough!…read moreI was the sole caregiver for my Grandmother for almost 5 years when it proved to be just too much for me to handle. The reason why I hadn't gotten her into her own "apartment" or facility, is because of what my mind thought an assisted living facility was going to be. I didn't want my Grandmother to be in a place that wasn't well maintained, or where the staff were abusive in any way etc etc. All the horror stories that one hears about pertaining to elder care facilities. Well, The Granville is ANYTHING but! From the second we toured the location right before the pandemic, I was put at ease. The residents seemed happy, the entire place was decorated just beautifully and extremely clean, and the staff was just so nice! It really felt like home! The help and expertise that they provided to me in getting my Grandmother approved was also a Godsend, because all of the paperwork can be tricky for someone not familiar! My Grandmother's apartment was just so lovely too! She was able to decorate it how she wanted, and there is a little kitchenette area with a fridge and microwave so she can have her favorite snacks. She has been there over a year now and I couldn't have asked for a better location to have provided the utmost care during the pandemic. They even took the necessary precautions one week ahead of time before the Government shut everything down. To accommodate all the residents who now were unfortunately unable to leave their rooms, must have been such an undertaking!! But the staff still made my Grandmother and the other residents not feel neglected and forgotten about. Making little crafts and spending a little more time with the residents so they didn't feel so alone during this scary time. They went above and beyond making sure everyone was kept safe and stayed healthy and just did an incredible job and am so grateful to everyone at The Granville. I could go on and on about the staff being just perfect and everything I could have ever hoped for, for my Grandmother. If you have a loved one and you are feeling apprehensive about locating a place where you can rest easy at night knowing they're being cared for properly and with respect, then look no further. My Grandmother absolutely LOVES living at The Granville! She has made friends, still has her independence and adores the staff! I am eternally grateful for finding the Granville and cannot thank Sara, Joe, Kathy, Jamie, Mary and the rest of the entire staff for providing this location and the care that they give to someone that means SO much to me!

My father has been a resident at the Granville for 3 years and it has been an absolutely wonderful…read moreplace for him to live. He was in a couple of other facilities that were below par before we found the Granville. From the moment we walked in, we felt that this was home. Sara, the executive director helped us with the transition paperwork and made it totally painless. The employees really make you feel like they are part of the extended family. Joe, Donna, Alicia, are just a few of the great "family" members that always have a friendly smile. I could go on and on about all of the wonderful things about the Granville. Since dad moved in I have had to move about 60 miles away and I would love to have him closer, but I haven't found any other facility that can match the Granville. For me, the drive is more than worth it to have him live here. The Granville is always clean, the employees are warm and friendly, activities are available, the meals nutritious, meds are accurate and the apartments wonderful. Since dad has lived here they have spent money on capital improvements to keep the facility in top shape and comfortable for their residence. I would and have highly recommended the Granville to anyone that is needing a place to LIVE and add to their extended "family"!

We are so grateful for Audrey, Annette and all of the staff at the Lakewood location for the care…read moreand compassion they have for my mother.

When my wife needed memory care, we visited some facilities in Lakewood that were a reasonable…read moredistance from our home. The last place we toured was Crossroads Memory Care. The contrast was palpable. I realized how sterile and commercial the other places were. Sure they were new and fancy, but Crossroads is also beautiful and less than nine years old. My gut said that Crossroads was warm and caring, and I couldn't have been more right about that. The staff are amazing. They genuinely care about every resident and treat them with respect and kindness. They are never too busy to talk with a resident no matter how illucid that person may be, and they make them laugh. The caregivers go out of their way to make sure everyone is happy and comfortable, and they know the name of every resident. Crossroads provides lots of fun activities and serves delicious meals. The place is very clean and nice-smelling. It's also telling that the Executive Director's office is in the same area as the residents and that she keeps her door open for residents to drop in anytime. I feel so lucky to have my beloved wife in their excellent care.

If I could give Stacy's Helping Hand 6 stars, I would. Pam was a tremendous help to me and my…read morefamily. The process of finding assisted living/memory care is extremely stressful and Pam's expertise and willingness to go above and beyond was greatly appreciated. The situation with my parents and their health is extremely complicated and Pam was a thoughtful and thorough advocate in helping us find a solution. My brother and I both live out of state and having access to a resource like Stacy's Helping Hand was invaluable - we literally could not have done this without Pam's help. I cannot overstate her compassion, patience, and effort to help us. I highly recommend Stacy's Helping Hand to anyone looking for help with this process!

There is not enough positive I can say about the assistants and help I've received from Pam! I was…read morelost on what directions to take when it came to finding a place for my mom. Not only did she completely guide me through the process... But she also made me feel comfortable and confident about the right place for my mother! The most important part is that she made my mom feel comfortable and excited for her next chapter in her life. My mother is 95 years old and "she" helped me along with Pam make this decision. I highly recommend Pam and her service to anyone that wants a "Personal Touch" when making such an important decision!!! All I can say is thank you Pam and Stacy's Helping Hand!!! All comments are subject to review. If it's decided that a comment is inappropriate then it will be deleted from the site.

This company will say anything to get you in the door. They make promises that do not exist, they…read moredo not care about any of the people there. All they want is your money.

I feel so lucky to have found Balfour for my parents. My mother has complicated medical needs and…read morethe staff has gone above and beyond to take care of her. They even let us borrow a cell phone for several weeks so that we could set up her Dexcom so the nurses and our family could monitor her blood sugar. They welcomed my Dad every night for dinner for months before he became a resident himself. The staff host amazing events with great food, cocktails, and mocktails. They have movies every night in the theater room. The facility is beautiful and has on site PT, OT, and speech therapy which has been so good for my mom. The staff took such good care of my dad before he passed. It really made such a difference to my family. I feel lucky that my mom is here and confident that she is getting excellent care. Thank you to everyone!

I've recently started working here as a PRN nurse. I came from a different company (Brookdale,…read moredon't use them) and Lakewood reserve is a significantly better committed and is less expensive than the previously place I worked. the staff to resident ratio is good, there's dedicated staff to serve food and do housekeeping (many places the care staff do it all.) The resident's behavior really shows the quality of life they're experiencing, they're active, social, engaged in activities and friendly. My previous place they all shut themselves in their room and were antisocial. The most important way I can put it, I'm an experienced nurse who's seen how good and bad a community can be, I've seen the inner working of this building and I trust it and am confident enough in it I'd put my family here.

To say one positive thing about this place, I would love to thank Sam in the dining hall, who is…read morevery sweet and always treats my mother with respect. She loves him and always enjoys talking to him. Now for everything else. Please, for your own sake, sort by most recent reviews and take note of the others who say this place has gone downhill, quickly, over the last two months or so. The elevator has been down for over a month with no sense of urgency to repair it, despite their seniors obviously needing it. It is very expensive to live here and I've often felt like she wasn't getting enough for what she paid. I chose this place because it advertised significant resident support, and I really believed Lakewood Reserve could support me during a difficult transition in my mother's and my own life. However, they have only made it more difficult. Recently I received an enormous bill more than what her rent and care should conceivably be. After calling and attempting to sort this out, Lakewood Reserve was unable to provide an itemized bill for what they were charging me. Their level of care simply does not match what is advertised. For example, if you call and ask they have full shower assistance. However, to this day, no employees have showered my mother. When asked, they consistently say they will not shower her, so I have to come over and shower her myself, despite paying for the additional support. So I've removed this service, but I will never get the money back that I paid for the service they said they offered and then refused to carry out. Another time I went to take my mother out to lunch. Before I left, I wanted to ask a support staff a question about her medication refill/an upcoming doctor appointment. Since I could not find staff around, I pressed her life alert tag, and we ended up waiting 30 minutes before anyone came. That is simply outrageous, I can only imagine what would have happened if she was actually having an emergency. If you're looking for assistance in your assisted living, or care in your memory care, I'd look elsewhere. Very disappointed.

Beautiful apartments, super-friendly, professional staff, good food. My parents are delighted with…read moreall of the activities, lectures and work-outs. It is a safe place. Brookdale allows pets. It has been a wonderful experience for my parents .

I was looking around denver for a nice place to take my grandma for assisted / elderly living but…read moreas I drive by I saw that the building is releasing some kind of toxic/ poisonous gas into the air in the alleyway. It smells like literal death. Not only do I wonder about the well being of nearby residents but the elder residents themselves is my main concern here. I asked a nearby resident how often this occurs and they exclaimed that it happens weekly for hours at a time. Why on earth is this place allowed to release this poisonous gas into the air for hours on end and legally have people living at the residence who are inhaling this at the same time? Something is not right here. This needs to be reported to the EPA or some type of environmental agency. The people living here are probably uanware that this is happening. 0/5