I've been a registered music therapist for 44 years. For a few decades now, I have had my private…read morepractice business and serve elder care communities. Currently I have a contract with a facility that is managed by Vivage. Not only are they 8 months in arrears in payments, but I had received my first non-sufficient funds check from a community in all of these years!! I also have a different community that I serve that is managed by vivage. They have been up front in letting me know that payments will be processed 3 months after they receive my invoice. I'm okay with that, because at least they pay. It's very sad for the employees and administrators of the facilities where in my opinion, this management company is completely failing to serve them in a professional capacity. As a vendor, I am extremely dissatisfied, and I would be distrustful if I had family members in these facility as well.

From the owner: Whether you are a family or an investor, today's senior living market requires the proven expertise…read moreof the community Operator/Manager. Vivage brings award-winning professionals to our communities to guide and support responsive leadership. Vivage offers established fiscal, operational and clinical systems, and a recognized focus on hiring the right people who care about our residents.

Terrible communication and follow-up. Frequent staff turnovers so when you finally manage to find…read moresomeone useful they leave soon after. And CONSTANT (and dishonest) nickel and diming to death. One month they insisted that my elderly parent living there needed a "2-3 person assist" to get around. That was fine. The next month, they insisted that my parent, somehow (with the same alleged 2-3 person assist) kept trying to escape and needed to go into infinitely more expensive memory care, so I asked them why the 2-3 people assisting them were helping my parent to escape? And could they please stop that? Magically after that, my elderly parent didn't need a 2-3 person assist anymore and no longer needed memory care. It was a "miracle!"

A group of friends and I visited a former neighbor friend of ours today. We were all impressed with…read moreeverything. Having worked in just about every medical discipline, including an SNF, and can identify issues. I did find one. Our friend has a nice 1 bedroom apartment which included a large entryway with a kitchenette. There was enough room for a small dining table and chairs. Additionally, there was a separate living room and separate bedroom. Their check in process takes a couple of minutes and each visitor must register Our friend likes the staff and says the food is pretty good. The bottom line is: I highly recommend this place!!

WORST. EXPERIENCE. My Dad, who suffers from both Alzheimers and Parkinsons, was a patient at this…read morefacility. The care was negligent, not to mention slow. We were told that he would be safe, and that was a bold faced lie. The caregiver to patient ratio was inadequate and my poor Dad kept falling and no one knew how to deal with it when it happened. People with dementia fall and get confused....it's part of the deal. This is my first ever yelp review, as I feel strongly about warning others about this place.

This facility is absolutely gorgeous and has the most friendly, caring staff. I highly recommend!read more

Unless you have time to waste, don't bother with this place. I started looking for a memory care…read morefacility for my sister in California over a year ago. From the beginning, this facility kept contacting me every couple of months, asking if I had made a decision and pushing for my business. When I was finally ready to move my sister, I met again with the coordinator, who assured me there would be no problems. We did the assessment over FaceTime, and that's where the red flags started. The nurse seemed fixated on the fact that my sister doesn't like to take showers--something that is extremely common with Alzheimer's patients--yet showed no real concern for her actual care needs. At that time, my sister wasn't on a medication schedule, which I explained, but instead of asking important questions, the nurse didn't even bother to meet my sister until I pushed for it. When she finally did, she spoke to her for a few seconds and abruptly ended the call. A few days later, the facility contacted me to say my sister wasn't a "good fit" because of her hygiene. That told me everything I needed to know. If a so-called memory care facility doesn't even understand that hygiene challenges are a direct symptom of dementia, they are not equipped to care for Alzheimer's patients--period. Their lack of basic knowledge and dismissive attitude made it clear they had no idea what they were doing.

This home has an inviting entry way, friendly staff and is pet friendly! I toured all the open…read morestudios, and 1 bedroom units and have to say they were very willing to be accommodating for any of my needs. I was very impressed with their flexibility. Their staff was very kind and knowledgeable. Highly Recommend!

I recently visited with some of the staff at Acoya Cherry Creek. I also met some residents while I…read morewas there. Beautiful building but more importantly a great group of people! These folks are so welcoming and friendly!

Hmmm. Well, it's out of sight expensive and I found out this weekend that they do not even provide…read morethe toilet paper! I took my mop and cleaned up blood on the floor of my friend's kitchenette. There is a filthy bath mat in her shower, the tp dispenser is broken and her window blinds are damaged. I would expect a five star place for the price she pays.

My mother in law is a resident. We visit her on a daily basis. The staff is gracious. The food…read moreappears to be restaurant quality. The caregivers are amazing. Highly recommend.

If I could give Stacy's Helping Hand 6 stars, I would. Pam was a tremendous help to me and my…read morefamily. The process of finding assisted living/memory care is extremely stressful and Pam's expertise and willingness to go above and beyond was greatly appreciated. The situation with my parents and their health is extremely complicated and Pam was a thoughtful and thorough advocate in helping us find a solution. My brother and I both live out of state and having access to a resource like Stacy's Helping Hand was invaluable - we literally could not have done this without Pam's help. I cannot overstate her compassion, patience, and effort to help us. I highly recommend Stacy's Helping Hand to anyone looking for help with this process!

There is not enough positive I can say about the assistants and help I've received from Pam! I was…read morelost on what directions to take when it came to finding a place for my mom. Not only did she completely guide me through the process... But she also made me feel comfortable and confident about the right place for my mother! The most important part is that she made my mom feel comfortable and excited for her next chapter in her life. My mother is 95 years old and "she" helped me along with Pam make this decision. I highly recommend Pam and her service to anyone that wants a "Personal Touch" when making such an important decision!!! All I can say is thank you Pam and Stacy's Helping Hand!!! All comments are subject to review. If it's decided that a comment is inappropriate then it will be deleted from the site.

Beautiful apartments, super-friendly, professional staff, good food. My parents are delighted with…read moreall of the activities, lectures and work-outs. It is a safe place. Brookdale allows pets. It has been a wonderful experience for my parents .

I was looking around denver for a nice place to take my grandma for assisted / elderly living but…read moreas I drive by I saw that the building is releasing some kind of toxic/ poisonous gas into the air in the alleyway. It smells like literal death. Not only do I wonder about the well being of nearby residents but the elder residents themselves is my main concern here. I asked a nearby resident how often this occurs and they exclaimed that it happens weekly for hours at a time. Why on earth is this place allowed to release this poisonous gas into the air for hours on end and legally have people living at the residence who are inhaling this at the same time? Something is not right here. This needs to be reported to the EPA or some type of environmental agency. The people living here are probably uanware that this is happening. 0/5

We could not have asked for a better experience as my mom moved into Clermont Park. From the first…read morevisit of the facility, to my mom's move in to the facility is has been nothing be excellent communication and customer service. From Ian who works at the front desk, to Heather who showed us around the facility and was very accommodating, to Susan who assisted my mom in moving in and answered all the questions we had. My mom said to me the other day, "why didn't I move in 2 years ago" They are all so kind to the residents, and unsolicited the residents have come up and told us what a great facility it is and how they feel that my mom will love living there. Thank you Clermont Park for easing our mind in the safety of my mom.

The facility itself is beautiful and nice. Very nice grounds, interior spaces, very homey and…read morecomfortable. Location is nice - close to bus lines, grocery stores, a strip mall and some restaurants. Clermont is part of the Christian Living Communities. It's a fairly large campus but caters to all care levels from retirement living to skilled nursing care. Seems to be quite a few activities offered on a daily basis. Residents appear to be happy and engaging with each other. Updated Jan 2018 After touring an available room for a relative - the room itself was quite small (200 sq feet). The original building for Clermont must have been designed in the late 70s or early 80s? Either way the architect did not take window size into consideration. The studio I viewed had an approx 2'6" wide x 3'6" tall window. Newer facilities have much more ample window space as designers/architects slowly have learned that natural sunlight is important to the aging population. If you're hoping for a nice, bright and cheery room for your loved one - the rooms at this facility do not compare to other, newer, more updated facilities.