I've been doing this job for 6 years now and this is the first place in 6 years that has been…read moreamazing with bosses who actually are here for us staff and residents!! Highly recommend

This review will be fair but it will also be truthful…read more My dad lived at Nightingale Suites for 14 months. I placed him there because I had the unique opportunity of working next door at Springwood Retirement - independant living. Working next door gave me the ability to check on my dad daily. At first, things were fine. As the months went on, I started to notice the high turnover with caregivers and the QMAPS. I also began to notice that my dad's foot rests for his wheelchair were not being used on a regular basis. My dad became wheelchair bound due to having diabetic neuropathy - he was not able to feel his feet therefore, he needed the foot rests because he was unable to hold his feet up off the ground while being pushed in his chair. The fact that the footrests were not used caused him to drag his feet and his right ankle was repeatedly hit with the front right wheelchair wheel. I found a wound one morning, even though he was being dressed by the staff every day; they either didn't see it or saw it and didn't care and guess what, it became infected. The bad part about that wound was, my dad could not feel it either due to the neuropathy. Also, one morning I noticed his left elbow was extremely swollen and it had a scrape on it. When I asked about the injury, nobody knew what had happened. Additionally, there was one morning I went in to visit and noticed his carpet had a huge stain on it, to the right of his recliner. Upon looking at it further, I noticed that he had deficated on the carpet during a fall the day before; the fall occurred around 3:30pm the day prior and I was in to visit him around 9:00am the morning after the fall so, that mess had sat on the carpet for 18 hours. I ended up cleaning it up before I went to work. I then notified the director about the carpet situation and they had the carpet shampooed. My dad paid a lot of money for his care so I expected things to be better which is the reason for the 2 stars - things could have been better. My dad was also on insulin - 28 units daily, If his blood sugar was 150 or less, he was not to get insulin that day - 150 or higher, he would get his insulin shot. One evening I was visiting my dad, the QMAP came in to test his glucose, it was 150 therefore he should have not recieved a shot that day, he got the shot anyway and by the time I asked what his blood sugar was, he had given himself the shot - he was not himself for 2 days after receiving that shot. When I brought this issue up to managment, I was told, they would counsel the QMAP - the damage had been done at this point. There were also numerous times I found his medication in his recliner or under his recliner - medication management is one of the things that residents pay for, yet it was not being monitored correctly. Let me add, upon any concerns or compliants, the standard reponse is - "we will counsel that staff member" Now the fair part.....He did have a couple of good caretakers, he did enjoy the food and the company of the other residents. My dad was stubborn and would not push his button when he needed to get up to use the restroom but he also had advanced dementia and he was a level 4 which meant he was to be checked on hourly, I do not think that was happening and I say that because, I would be with him for a couple of hours at times and vary rarely would anyone come to check on him. I chose not to move my dad because he was so confused at times and I was worried that a move would cause him to spiral. When choosing assisted living for a parent, its hard. You never know what goes on when you are not there. Which is why I feel obligated to write this review and be as thorough as possible.

Our dads experience at Nightingale Suites went very well. His Care team was exceptional. they were…read morevery attentive we would recommend them highly to anyone who needs an affordable Assisted Living community in the area.

Fall for a pretty facade and this is what you will get! I won't deny that this is one of the most…read morebeautiful facilities in town but, scratch the surface and this is what you will REALLY find: * Repeated reviews about understaffing during the night * Repeated reviews complaining about overworked night aides * Repeated reviews where family members are suspicious of, or flat out accuse staff members of creating positive reviews (this explains why so many reviews go from 5 stars down to one star) How do I know about their problems? First, I am a nurse educator with a master's degree in nursing. Second, I reviewed Colorado's State Licensure discipline made against Gardens on Quail. LICENSURE DISCIPLINE: On 3/19/23, Gardens on Quail's license was disciplined for what the state of Colorado labeled "Physical Abuse". An older woman was found tied to her wheelchair which is against the law. Allow me to explain WHY these sort of events happen: when a facility is understaffed and aides are overworked, they were simply trying to keep their patient safe. FAILURE TO MAINTAIN POWER BACK-UP Other problems: a few weeks ago the facility had a power outage and their emergency power generator did not work. When the heaters stopped working, my dad got cold, so he pressed his call light. It was not working either! While trying to seek help, he went into the dark and uninhabited hallway, fell, and laid there for an undisclosed period of time. IT IS A STATE REQUIREMENT THAT MEDICAL FACILITIES MAINTAIN BACK-UP POWER. I asked three staff members if my dad had his walker or wheelchair with him when he was lying on the floor in the dark hallway and no one seemed to know any details, nor did they get back to me. INSUFFICIENTLY TRAINED NURSE AIDES (called QMAPS) If your loved one resides here, PLEASE, TAKE IT UPON YOURSELF TO CLOSELY SUPERVISE MEDICATION ADMINISTRATION because it is being performed by nurse aides who underwent a short med training program. My dad kept getting repeat eye infections. He then revealed the aide was violating infection control practices by touching the eye dropper to his eye. The nurse aide also did not know how to properly administer eye drops because they mixed two different types of drops, instead of waiting between the different prescriptions. This could potentially make eye drops ineffective.

If you are looking for a beautiful placed for your loved one this may be the place. However, if the…read morecare for your loved one is paramount this is NOT the facility!!! My mother was is memory care for only 6 weeks until she fell, broke her hip and died!! The staff seems wonderful but the "care plan" we meticulously wrote out was never followed! My mom was given medication at the wrong times, given PRN medication she didn't need, her oxygen, she required at all times was not put back on her after transferring from the dining room, hourly checks (which we paid extra for) were never fulfilled. The staff are caregivers not CNA's, the head nurse is not an RN but an LPN and the backgrounds of the director and marketing director are from Best Buy!! The monthly cost was $10,900 and when I asked for a line item account I was sent something so confusing an accountant couldn't not even decipher. We had four adult family members in constant contact with the staff, administrators and had multiple daily visits and lots of promises were made that were never followed through! I feel so bad for families who don't have the time to be in this much contact and are relying on this facility to care for their loved ones! It is a travesty!!

The owner at The Retreat at Church Ranch has been bullying me to take down my review about how they…read moreneglected my father and the awful care he received. How the facility has gone down hill over the last year. I have attached a copy of her threatening email. Please don't be fooled by how nice the place looks. The people that work there or own it is what matters the most. Check out the email. It is an example of how they work.

The staff is great, from food preparation to care givers. We are very happy with the Retreat.read more

My mom has lived here for 2.5 years and the care she has received is impeccable. Completely…read morerecommend this community because of the caretakers and the size of the community is smaller than many of the larger assisted living communities.

So far I am very impressed. I will check back in once my family members have been settled in to…read moretheir new home at Morningstar. My family was so pleased with the staff at Morningstar. They helped us every step of the way to move my sister and her husband into their new home at Morningstar. Tyler, Sean and Chad were knowledgeable and compassionate. The entire staff from the kitchen to the top was just amazing, they move couldn't have gone better. I feel confident that they will be well cared for.

It is an unfortunate event when one has to arrange for assisted living for a family member. That…read moresaid, if you do it, this is a very nice facility. It is spacious and they cook from scratch in the kitchen. Most of the staff have been there more than 10 years.

I had the chance to do a clinical here and see the staff work behind the scenes. I saw how the…read moreresidents are treated when nobody was around and it was pretty amazing. The staff was respectful and kind and treated each resident with dignity. This is a place I would feel comfortable having a family member live. The residents are made to feel at home and are free to make their own choices.The staff was amazing

Had the opportunity to meet with Rylan to discuss our families needs. A overwhelming process, that…read moreRylan made so much easier. We appreciated his helpfulness with answering all of our questions and making sure we felt at ease.

What's worse, a bigot or a coward? Thankfully, Ryland and Carrie don't have to choose. My father…read moreneeded a place to stay for a month after his hospital stay. Our agent set up a tour of the facility, during which Ryland showed us the respite room that was available. The next morning we elected to reserve the room and our agent sent in all paperwork and his patient chart. However, upon learning that my father had a history of mental illness, Ryland called and asked me a million questions and asked if he could meet him, to which I agreed. Multiple hours passed then Ryland sent a sheepish email to my agent saying that a resident's family had coincidently reserved the respite room while he was supposed to be meeting my dad but was "held-up". Does he really think I'm that stupid? Given the highly unlikely chance this was true, I asked if he could get him into an apartment, to which he replied "no". He explained that family has first priority, even though we were waiting on him to finalize the deal. I then emailed Carrie, the executive director, asking for clarification. She perpetuated the same implausible story of how the room was reserved. I then emailed her back, asking what options they had for apartments. If this story was true, wouldn't they take some accountability and try to work out a solution? No response to multiple emails. Just tell me the real reason why you won't accept him. Shame on you both!

We are very thankful to have my mom here. The care is above and beyond and they treat her like…read morefamily. From the very beginning they went out of their way to make my mom's stay enjoyable. The staff is excellent and calls me immediately if they or my mom have any medical concerns. Most thankful for the care.

Our family can't imagine our eighty-nine year old mother being anywhere other than The Oberon…read more She's been happy (even during the Covid lockdown!) and well taken care of for the four and a half years she's lived there. We believe the main reason The Oberon is so wonderful is that it is privately owned and the owners are on-site most days. They are very accessible and really care. The remodeled estate on the hill truly feels like home and not a made-up corporate cookie-cutter business. The turnover of staff members seems to be much lower than at other assisted living facilities, so consistency of care is well maintained. The staff and residents are all treated with respect. Our mother loves the food and the gardening and the activities are awesome! We are grateful.

Gritters!!!!!! I moved there in June 2023. My rent was…read more$3400. In January, they raised my rent by $600 . My daughter called from Ireland, and they said they would reduce it. WHY?? THE RAISE WAS NOT JUSTIFIED. IT WAS CAPRIOUS.