I've been doing this job for 6 years now and this is the first place in 6 years that has been…read moreamazing with bosses who actually are here for us staff and residents!! Highly recommend

Fall for a pretty facade and this is what you will get! I won't deny that this is one of the most…read morebeautiful facilities in town but, scratch the surface and this is what you will REALLY find: * Repeated reviews about understaffing during the night * Repeated reviews complaining about overworked night aides * Repeated reviews where family members are suspicious of, or flat out accuse staff members of creating positive reviews (this explains why so many reviews go from 5 stars down to one star) How do I know about their problems? First, I am a nurse educator with a master's degree in nursing. Second, I reviewed Colorado's State Licensure discipline made against Gardens on Quail. LICENSURE DISCIPLINE: On 3/19/23, Gardens on Quail's license was disciplined for what the state of Colorado labeled "Physical Abuse". An older woman was found tied to her wheelchair which is against the law. Allow me to explain WHY these sort of events happen: when a facility is understaffed and aides are overworked, they were simply trying to keep their patient safe. FAILURE TO MAINTAIN POWER BACK-UP Other problems: a few weeks ago the facility had a power outage and their emergency power generator did not work. When the heaters stopped working, my dad got cold, so he pressed his call light. It was not working either! While trying to seek help, he went into the dark and uninhabited hallway, fell, and laid there for an undisclosed period of time. IT IS A STATE REQUIREMENT THAT MEDICAL FACILITIES MAINTAIN BACK-UP POWER. I asked three staff members if my dad had his walker or wheelchair with him when he was lying on the floor in the dark hallway and no one seemed to know any details, nor did they get back to me. INSUFFICIENTLY TRAINED NURSE AIDES (called QMAPS) If your loved one resides here, PLEASE, TAKE IT UPON YOURSELF TO CLOSELY SUPERVISE MEDICATION ADMINISTRATION because it is being performed by nurse aides who underwent a short med training program. My dad kept getting repeat eye infections. He then revealed the aide was violating infection control practices by touching the eye dropper to his eye. The nurse aide also did not know how to properly administer eye drops because they mixed two different types of drops, instead of waiting between the different prescriptions. This could potentially make eye drops ineffective.

If you are looking for a beautiful placed for your loved one this may be the place. However, if the…read morecare for your loved one is paramount this is NOT the facility!!! My mother was is memory care for only 6 weeks until she fell, broke her hip and died!! The staff seems wonderful but the "care plan" we meticulously wrote out was never followed! My mom was given medication at the wrong times, given PRN medication she didn't need, her oxygen, she required at all times was not put back on her after transferring from the dining room, hourly checks (which we paid extra for) were never fulfilled. The staff are caregivers not CNA's, the head nurse is not an RN but an LPN and the backgrounds of the director and marketing director are from Best Buy!! The monthly cost was $10,900 and when I asked for a line item account I was sent something so confusing an accountant couldn't not even decipher. We had four adult family members in constant contact with the staff, administrators and had multiple daily visits and lots of promises were made that were never followed through! I feel so bad for families who don't have the time to be in this much contact and are relying on this facility to care for their loved ones! It is a travesty!!

I visit my father in-law here once a week and have gotten to know several of the employees and they…read moreare all very friendly. The place is very clean, safe and the food here is very good. We always play pool and there are many other activities as well. He's very happy there which makes me happy as well.

my dad has been there for 2 years and loves it the people are so nice and friendly and the food is…read moregreat I recommend this place to everyone

It is an unfortunate event when one has to arrange for assisted living for a family member. That…read moresaid, if you do it, this is a very nice facility. It is spacious and they cook from scratch in the kitchen. Most of the staff have been there more than 10 years.

I had the chance to do a clinical here and see the staff work behind the scenes. I saw how the…read moreresidents are treated when nobody was around and it was pretty amazing. The staff was respectful and kind and treated each resident with dignity. This is a place I would feel comfortable having a family member live. The residents are made to feel at home and are free to make their own choices.The staff was amazing

If I could give The Granville 10 stars, it wouldn't be enough!…read moreI was the sole caregiver for my Grandmother for almost 5 years when it proved to be just too much for me to handle. The reason why I hadn't gotten her into her own "apartment" or facility, is because of what my mind thought an assisted living facility was going to be. I didn't want my Grandmother to be in a place that wasn't well maintained, or where the staff were abusive in any way etc etc. All the horror stories that one hears about pertaining to elder care facilities. Well, The Granville is ANYTHING but! From the second we toured the location right before the pandemic, I was put at ease. The residents seemed happy, the entire place was decorated just beautifully and extremely clean, and the staff was just so nice! It really felt like home! The help and expertise that they provided to me in getting my Grandmother approved was also a Godsend, because all of the paperwork can be tricky for someone not familiar! My Grandmother's apartment was just so lovely too! She was able to decorate it how she wanted, and there is a little kitchenette area with a fridge and microwave so she can have her favorite snacks. She has been there over a year now and I couldn't have asked for a better location to have provided the utmost care during the pandemic. They even took the necessary precautions one week ahead of time before the Government shut everything down. To accommodate all the residents who now were unfortunately unable to leave their rooms, must have been such an undertaking!! But the staff still made my Grandmother and the other residents not feel neglected and forgotten about. Making little crafts and spending a little more time with the residents so they didn't feel so alone during this scary time. They went above and beyond making sure everyone was kept safe and stayed healthy and just did an incredible job and am so grateful to everyone at The Granville. I could go on and on about the staff being just perfect and everything I could have ever hoped for, for my Grandmother. If you have a loved one and you are feeling apprehensive about locating a place where you can rest easy at night knowing they're being cared for properly and with respect, then look no further. My Grandmother absolutely LOVES living at The Granville! She has made friends, still has her independence and adores the staff! I am eternally grateful for finding the Granville and cannot thank Sara, Joe, Kathy, Jamie, Mary and the rest of the entire staff for providing this location and the care that they give to someone that means SO much to me!

My father has been a resident at the Granville for 3 years and it has been an absolutely wonderful…read moreplace for him to live. He was in a couple of other facilities that were below par before we found the Granville. From the moment we walked in, we felt that this was home. Sara, the executive director helped us with the transition paperwork and made it totally painless. The employees really make you feel like they are part of the extended family. Joe, Donna, Alicia, are just a few of the great "family" members that always have a friendly smile. I could go on and on about all of the wonderful things about the Granville. Since dad moved in I have had to move about 60 miles away and I would love to have him closer, but I haven't found any other facility that can match the Granville. For me, the drive is more than worth it to have him live here. The Granville is always clean, the employees are warm and friendly, activities are available, the meals nutritious, meds are accurate and the apartments wonderful. Since dad has lived here they have spent money on capital improvements to keep the facility in top shape and comfortable for their residence. I would and have highly recommended the Granville to anyone that is needing a place to LIVE and add to their extended "family"!

Job interview for housekeeping. The manager was nice. It seemed like it would be a good place to…read morework.

For the most part this place has been okay. There is only 1 human there that I have an issue w/…read more The director doesn't respond to emails very quickly and that's concerning. The front desk gals are absolutely wonderful. Kitchen is good. The do basicly give a few options for meals. You can order if you want to have a meal w/ a LO there, but the one cook dont seem to like it. My Mom likes it though. We have had a few concerns w/ staff they seem to roll over quite a bit. But in the last 4 months seems to be that they are getting their humans in a good space. Overall, I think the joint needs freshened up. But all in all they do what they can, and I'm grateful for that.

The owner at The Retreat at Church Ranch has been bullying me to take down my review about how they…read moreneglected my father and the awful care he received. How the facility has gone down hill over the last year. I have attached a copy of her threatening email. Please don't be fooled by how nice the place looks. The people that work there or own it is what matters the most. Check out the email. It is an example of how they work.

The staff is great, from food preparation to care givers. We are very happy with the Retreat.read more

An incredible establishment filled with lots of love! I had visited a family friend who resides at…read moreGolden Pond and she LOVES the community and life she has there. The staff from all levels go above and beyond to provide the most attentive and caring experience. They also have a wonderful dining room, and I was surprised to see that they have a really great happy hour! I highly recommend Golden Pond to anyone looking to enjoy assisted or independent living comfortably and happily!

I had a wonderful experience with Golden Pond and their incredible staff. I visited a resident and…read morefamily member and was blown away by how friendly and welcoming their staff was. The dining room was exceptional and the service in the bistro was great. I enjoyed happy hour as well and was able to enjoy my visit with family on their beautiful grounds. I would recommend golden pond retirement community to anyone looked for a quality retirement community. Golden pond truly embodies the gold standard!

This review will be fair but it will also be truthful…read more My dad lived at Nightingale Suites for 14 months. I placed him there because I had the unique opportunity of working next door at Springwood Retirement - independant living. Working next door gave me the ability to check on my dad daily. At first, things were fine. As the months went on, I started to notice the high turnover with caregivers and the QMAPS. I also began to notice that my dad's foot rests for his wheelchair were not being used on a regular basis. My dad became wheelchair bound due to having diabetic neuropathy - he was not able to feel his feet therefore, he needed the foot rests because he was unable to hold his feet up off the ground while being pushed in his chair. The fact that the footrests were not used caused him to drag his feet and his right ankle was repeatedly hit with the front right wheelchair wheel. I found a wound one morning, even though he was being dressed by the staff every day; they either didn't see it or saw it and didn't care and guess what, it became infected. The bad part about that wound was, my dad could not feel it either due to the neuropathy. Also, one morning I noticed his left elbow was extremely swollen and it had a scrape on it. When I asked about the injury, nobody knew what had happened. Additionally, there was one morning I went in to visit and noticed his carpet had a huge stain on it, to the right of his recliner. Upon looking at it further, I noticed that he had deficated on the carpet during a fall the day before; the fall occurred around 3:30pm the day prior and I was in to visit him around 9:00am the morning after the fall so, that mess had sat on the carpet for 18 hours. I ended up cleaning it up before I went to work. I then notified the director about the carpet situation and they had the carpet shampooed. My dad paid a lot of money for his care so I expected things to be better which is the reason for the 2 stars - things could have been better. My dad was also on insulin - 28 units daily, If his blood sugar was 150 or less, he was not to get insulin that day - 150 or higher, he would get his insulin shot. One evening I was visiting my dad, the QMAP came in to test his glucose, it was 150 therefore he should have not recieved a shot that day, he got the shot anyway and by the time I asked what his blood sugar was, he had given himself the shot - he was not himself for 2 days after receiving that shot. When I brought this issue up to managment, I was told, they would counsel the QMAP - the damage had been done at this point. There were also numerous times I found his medication in his recliner or under his recliner - medication management is one of the things that residents pay for, yet it was not being monitored correctly. Let me add, upon any concerns or compliants, the standard reponse is - "we will counsel that staff member" Now the fair part.....He did have a couple of good caretakers, he did enjoy the food and the company of the other residents. My dad was stubborn and would not push his button when he needed to get up to use the restroom but he also had advanced dementia and he was a level 4 which meant he was to be checked on hourly, I do not think that was happening and I say that because, I would be with him for a couple of hours at times and vary rarely would anyone come to check on him. I chose not to move my dad because he was so confused at times and I was worried that a move would cause him to spiral. When choosing assisted living for a parent, its hard. You never know what goes on when you are not there. Which is why I feel obligated to write this review and be as thorough as possible.

Our dads experience at Nightingale Suites went very well. His Care team was exceptional. they were…read morevery attentive we would recommend them highly to anyone who needs an affordable Assisted Living community in the area.

My mother lived here in Independent living and then in Assisted living until her passing. I will be…read moreshort and to the point: We had many experiences here and I have only good things to say about Covenant and their staff. We also have a very close friend in their Independent living and he is very pleased.

Our parents have lived at Covenant for twenty years and the care is beyond wonderful. They are…read moreknown, loved, and cared for like family. Mom is in the memory unit now, while dad's moving into assisted living this very week -- all with tender loving care. We are on a first name basis with so many staffers and so grateful for them all.