What a great experience!…read more My step dad is a mechanic and we found this place while searching local shops to get a transmission reprogrammed for my Lincoln MKX. We have never really used an auto repair shop, seeing as he does it all, yet this was one thing that needed to be done after replacing the transmission. One word : IMPRESSED. Quick and friendly service and honest opinions about the car - which is really appreciated - you don't always see this when going to a auto shop. If you are looking for ANY car service needs, go to Essex County Auto Repair. Highly recommend and we will be back if we need to be. Bravo!

$200 to put your car on their lift and go for a test drive and no diagnosis, didnt even scan it…read more They were not completely transparent about this charge even after spending 35 minutes on the phone about all the requested diagnostics, including a stalling issue connected to the gas tank requiring a simple scan on a 1998 Camry. The tires were not the cause of the vibration at 70 mph only and when turning right and there is no clunking. The car is at a Toyota dealer now and the vibration has been solved without changing tires and the fuel and brake lines are normal. The front tires are reported to be at 6/32 and still good, but this shop doesnt even know how to measure tread depth. I walked into the shop after their closing time at 430 and Anthony was on the phone with no one working on my car which should have been ready for pick up. Nothing but frauds here. Never been so disappointed by a new shop, never again. Had to read the tire pressure label for them after finding out they didnt even put the right amount of air in the tires. Shameful.

Absolute best for a very good price. Had them install an aftermarket AWE exhaust. Couldn't have…read morebeen more happy with the experience. Location is near a sandwich shop so by the time I had breakfast I did not have to wait long to have my car completed. Waiting room is nice with window if you're the type that wants to see your car being worked on. This is my second exhaust install from this shop.

I stopped by Bay State Muffler for an estimate on replacing my exhaust and David was very…read moreinformative with me. I didn't know too much about cars and David thoroughly walked me through the process of what they were going to do to get it fixed. The price was reasonable. The drop off and pick up process was seamless.

Face to face service and diagnostic with owner and technicians…read more Quality service and value on time great place.

Pete's Garage came highly recommended by people on some local Facebook groups, but it's hard to…read moreunderstand why. I brought my car in to fix a few issues, but all they did was give me a fairly expensive oil change. Over the next three weeks, they continued to string me along by saying that they were developing an estimate for the repairs. The estimate started at $3800, which I agreed to, but then a different person I spoke with said that they had "forgotten" to add a repair to the estimate, and that the real estimate was almost $8000. While it seemed outrageous that the price would essentially double over one thing they "forgot", I was desperate and they came highly reviewed, so I agreed and asked when I could bring my car in. Without any hesitation and without consulting anyone, the person I spoke with said that the almost $8000 estimate wasn't the ACTUAL estimate, and that they wanted to "look at the numbers again". To be honest, it felt like they were just jacking the price up to see how much I'd pay. I was nothing but pleasant and respectful over the phone, and they had given me my car back after the oil change, so this was not a situation where they were finding new things wrong -- they didn't have my car. This place does not seem honest or reliable at all. They didn't even attempt to fix the problems with my car when I brought it in. They gave multiple escalating quotes and didn't stick to any of them. They didn't call when they said they would, or at all.

This review is for Dick. Hes an awesome guy who clearly can…read moreget the job done. I called in looking to see if he could squeeze me in on short notice (during 4th of July week!). He was nice over the phone and even nicer in person. Got the job done quick. My car is now night and day difference thanks to Dick. I now know where to go next time I got car troubles. Thanks again! -Tony

My son car broke down while he was calling AAA the police came upbehind him. They told him the car…read moreneeded to be towed right away because it was a safety hazard in the road. The police old not have him wait for AAA to arrive. Al's Auto Repair on Holton St. Danvers MA showed up to tow the vehicle. He towed it back to the repair shop.The shop was less than five minutes away. I was charged a 25.00 town fee 132.00 for tow and 28.00 fuel charge total was 185.00. I had to then have car towed back to my home. Al's Auto told me that because it police request to remove car in road... AAA will reimurse me for the tow. That was a lie AAA would not reimburse any of the charge. Beware when your car breaks down vultures some in uniform await .Shame on them.

Tim is the only mechanic I will ever go to again. He is the most trustworthy and honest person in…read morethis business. He went above and beyond to make sure my emissions issue was not only covered by the Honda dealership, but also that they honored it after multiple rejections from the service department. He even took time out of his day to bring my car to get inspected after.

I'm very satisfied I had my brakes done and a repair of a broken component done same day service…read morereasonable price good people they saved me about 150 I have found a new reliable mechanic

Our company van was misdiagnosed at Gorilla. The gas filler neck did not have a vacuum leak. We…read morejust wasted time and money there.

Reliable and professional service for my car. They handled repairs efficiently, though…read morecommunication could be clearer at times. Fair pricing and a solid choice for auto needs.

My family has been using High Street Garage for several years. Always received quality work and…read moregood pricing.

I recently had a vehicle title transferred to my brother. RMV requires a vehicle inspection as…read morepart of the process. When it was inspected at Ira Toyota it failed for a rusty bumper. I replaced the bumper with an OEM part and decided to give High Street Garage a try as Eric down at Pete's Garage has spoken highly of them when I have asked about Inspections in the past. I drove down there and saw an older man with white hair in the open inspection bay. I walked up, said hi and asked if they were doing inspections. He must have seen me drive in with the "R" sticker. He immediately started in on me saying he would not inspect the vehicle and I should go back to where it was initially inspected. I just asked why he wouldn't do the inspection and he just got louder and said "if I didn't repair it, I won't re inspect it." It was an OEM bumper for christ sakes, and it took me all of 2 hours to remove and replace. This was the first time I have had a vehicle rejected so I was not aware of the need to go back to the original inspection station. I would have thought that since these are State Inspections, the process would be uniform across all service stations. It looked to me like he was having a bad Monday and decided to give a bit of that attitude to me. I'll cross this station off my list. Not the way to treat a person or a potential customer.

Thanks again Otis for your excellent customer care and great attitude. So helpful, upbeat,…read moreknowledgeable and kind. I also want to thank Claudia in the rental car area. Claudia is very helpful and kind too. She is very customer focused even when no one is looking! :) . Another "gem" at IRA Toyota. If you need a new car look for Otis and if you need a rental ... run to Claudia! They both will give you their best! Amanda is very helpful too and she cares about all of her customers. ps Ask for a car with no air freshener.... they are sooo overpowering! I had to keep the window open! Ugh

I'm not sure what the problem is with this Toyota location but I would HIGHLY recommend somewhere…read moreelse. We've been to this location a handful of times before we started going to the Lynn location. Every time we have made an appointment for an oil change we pull in, sit for a good 15 minutes before anyone acknowledges us... then we wait for 3-4 hours!!! My husband accidentally booked our oil change here today and let me tell you we will NOT be back. The lack of customer service here is just gross. Take your money to a location that actually appreciates its customers.

I highly recommend Monro Automotive to anyone looking for a down to earth reliable service company…read more I found myself unexpectedly need​ing two front tires for my car. As a senior on a fixed income this was an expense that I had not budgeted for. In this economy I needed a company that would address this need while working with me for a satisfactory resolution. William and Brandon went out of their way to rectify my situation. They took my car in immediately and found tires that would make my car roadworthy and durable. They were knowledgeable, personable and efficient. They took pride in their work, a trait often in short supply in today's world. They addressed all my concerns and made it very clear that they stood behind their work and product. Once again I ​recommend this company without reservation.​ Joan F.

Made an appointment online to get my state inspection sticker done. Appointment was confirmed and…read moreeven got a reminder, email the day of. Walked in and was told there inspection guy is only part-time and was not there today and would not be able to get my inspection done. Absolutely ridiculous that I was able to get a confirmed appointment for the state inspection plus a follow up email and then told day of to go home

I've been a regular at this station for a long time because it's close to home, but after my recent…read moreexperiences, I won't be returning. There is an attendant here who has a habit of saying "thanks for the tips" when handing back credit cards, even when no tip was given. It happened to me twice, and my girlfriend has mentioned he does the exact same thing to her, which has made her feel very uncomfortable. Today, I tried to clarify if it was a language barrier, perhaps he meant "thanks for your business", but when I politely asked what he meant, he doubled down, became defensive, and told me, "Please get out of here" while waving me off. It is incredibly rude and disrespectful to guilt-trip customers or be dismissive when they ask for clarification. It's a shame because of the convenience, but the toxic attitude isn't worth it.

Our household has 4 cars serviced there for everything. Great work and great value. From regular…read morescheduleded maintenance to rear diff replacement. All has gone great!