Terrible follow through with sales. I repeatedly asked for guidance in preparation of installation…read moreof a swim spa. They refused to work with me and caused a host of issues which cost thousands of additional dollars that could have been avoided if they worked with me. They basically took my money and ran. Definitely go elsewhere.

Everyone is very helpful. They also have great deals all year long. I never feel any pressure. From…read morehot tubs to patio furniture they really have it all.

We have had problems from day one. The lines they installed to auto fill the 35,000 gal pool leaked…read morefrom day one. The owner said he would be here to oversee the project and never came to supervise. Many other issues with the pool and equipment we were sold and did not need.

Easy in and out. Best customer service I've ever gotten at a pool store. Everyone seemed very…read moreknowledgeable and knew where to direct my girlfriend and I. Highly recommend coming here!

We ended up buying our hot tub from here and couldn't be happier! Very informative staff gave us…read moretons of information and never felt pressured to buy. I highly recommend them!!

Customer service for repairs is awful. No return phone calls,horrible communication. There are much…read morebetter spa dealers out there. Buyer beware if you need repairs!

People have a tendency to only post bad reviews so I decided to post our good review. We love our…read morepool that was installed last year. Kathy and Kerry and the rest of the staff have been extremely nice to us and greet us with a warm welcome whenever we are in the store. Melissa, DJ, and Ramone have especially went over and above for us! The few minor issues we have had have been taken care of in a timely manor. They are a large pool company and seem to fix the big problems before the minor issues. Which is what they should do. We purchased a Inground pool and hot tub through them and we are extremely happy! A few of our neighbors have also went through wind surf and sail and I know they are also very happy. Another neighbor just signed up for next year! Thank you wind surf and sail for our back yard oasis and all the memories that have come with it!

I highly recommend using Wind Surf & Sail if you want an in ground pool! My wife and I started…read morelooking to have one installed in June. The 2 other companies we called never showed or didn't return our calls. Kathy got back with my wife right away. Keri came out a day later and spent over 1.5 hours going over everything that would happen. This was late afternoon after working on an installation all day and we had just inquired with no commitment of hiring them. They're a married couple who have been doing this for over 30+ years. Kathy handles the store and paperwork while Keri manages and installs the pools. We had more questions after the first consultation and Kathy would get back with my wife on the answers right away. We decided to hire them and initially chose to start at the beginning of September. We later changed it to the beginning of August with no push back from them. Our pool was finished within 6 weeks and would've been sooner if not for a week of rain. Throughout the whole process Kathy and Keri would always respond quickly with any questions or requests. The biggest advantage with going with WS&S is the experience these 2 people bring with the amazing staff. After reading a few reviews I can't help but think folks forget how complex owning and have a pool installed can be. Kathy and Keri are still answering any questions we have and we couldn't be happier having choose them. As a Military Member I value honesty and integrity, Wind Surf & Sails owners and Staff are 100% professionals!

Beware! This customer markets an sells Swim spas, but…read moredoesn't service them. Take my advice from someone who has tried all summer to get them to come out for a pipe leak. Technician did come out, said it was an easy fix, left panel off, and filter out and never came back. I gave them a 1 for answering phone but please do your self a favor and go somewhere else for your swim spa!!!

I've had a horrible experience from this store from a swim spa I bought at the Detroit Hot Tub show…read more2 years ago. My tub has never worked right and they just don't seem to care. Multiple calls, multiple excuses. I finally ended up getting in touch with Master Spa who got me in touch with a service person in Cadillac, MI. I live in Plymouth, about 3 hours away. He's the only person that will work on my tub. It's cost me too much money and time, it's not worth buying from a store that won't service what they sell.

Did a fantastic job installing new pump and filter along with a new heater. Called back promptly to…read moreschedule service call

I am writing to let you know how pleased I am with your pool service! All the guys were…read moregreat...but Todd was extra helpful to get my pool clear. My pool has never looked better, and I am so happy! I am completely impressed with their service, and I highly recommend the Pool Guys!

My one and only contact with pure water polls was nothing but a joke. They were contacted to fix a…read moresimple water leak to my filter. For almost two weeks I was waiting and calling to have it fixed. I gave up on them and called POOLS & SPAS A GO GO. They fixed it that day with in two hours after I called them. Trust me don't waste your time with pure water Pools. I can't even say they did a horrible job cause they didn't never did A thing.

Worst company I've worked for, Jim the owner refused to pay wages also the way he treated and…read moretalked about his costumers after he would hang up the phone is crazy. Would not recommend working or hiring this guy has us cut corners just to get paid bad business

Had service call last fall. Sent some guys that had no idea what they were doing. Had to lend them…read moreour shop vac hose which they took with them and never returned. Had to help them figure out what to do. And we paid them for all this!

Jamie was wonderful. He helped us get the hot spring hot tub that we needed and we are so happy…read morewith the service and quality of the equipment. Thank you so much. I recommend you work with Jamie. He is one of the managers.