I was looking to buy a hot tub, and after visiting several hot tub stores, I found Watsons of…read moreSterling Heights to be the most professional and pleasurable. I was greeted by salesperson Rick who took time to explain and educate us on what to look for when purchasing a hot tub. He was laid back and did not pressure us at anytime to make a purchase. Once we decided on which hot tub we wanted he thoroughly explained what to expect in regards to taking delivery. The hot tub was originally supposed to take about 4-6 weeks to be delivered. Rick called us 1 week later and told us that the hot tub arrived early than expected and that we were able to schedule the delivery immediately. We were excited to learn this and they delivered the hot tub 2 days later without any issues. Rick kept us informed throughout the whole process. In this day and age of buyer beware, it was refreshing to have had such a smooth and pleasurable buying experience. I would recommend Watson's to my friends and family. Thank you Rick!

Terrible follow through with sales. I repeatedly asked for guidance in preparation of installation…read moreof a swim spa. They refused to work with me and caused a host of issues which cost thousands of additional dollars that could have been avoided if they worked with me. They basically took my money and ran. Definitely go elsewhere.

Chris in the service department is the best. It is always a pleasure dealing with him. When you…read moresee Chris it is probably because you have an issue with your pool. He is so friendly and he get right to work and communicates the issue as he goes. My wife and I agree that when we need service again, we will wait an extra day or two just so we can have Chris as our service technician.

We have had problems from day one. The lines they installed to auto fill the 35,000 gal pool leaked…read morefrom day one. The owner said he would be here to oversee the project and never came to supervise. Many other issues with the pool and equipment we were sold and did not need.

We ended up buying our hot tub from here and couldn't be happier! Very informative staff gave us…read moretons of information and never felt pressured to buy. I highly recommend them!!

Customer service for repairs is awful. No return phone calls,horrible communication. There are much…read morebetter spa dealers out there. Buyer beware if you need repairs!

I highly recommend using Wind Surf & Sail if you want an in ground pool! My wife and I started…read morelooking to have one installed in June. The 2 other companies we called never showed or didn't return our calls. Kathy got back with my wife right away. Keri came out a day later and spent over 1.5 hours going over everything that would happen. This was late afternoon after working on an installation all day and we had just inquired with no commitment of hiring them. They're a married couple who have been doing this for over 30+ years. Kathy handles the store and paperwork while Keri manages and installs the pools. We had more questions after the first consultation and Kathy would get back with my wife on the answers right away. We decided to hire them and initially chose to start at the beginning of September. We later changed it to the beginning of August with no push back from them. Our pool was finished within 6 weeks and would've been sooner if not for a week of rain. Throughout the whole process Kathy and Keri would always respond quickly with any questions or requests. The biggest advantage with going with WS&S is the experience these 2 people bring with the amazing staff. After reading a few reviews I can't help but think folks forget how complex owning and have a pool installed can be. Kathy and Keri are still answering any questions we have and we couldn't be happier having choose them. As a Military Member I value honesty and integrity, Wind Surf & Sails owners and Staff are 100% professionals!

Top notch service - high quality products !!! These folks…read moreknow what they are doing - and have been doing it for a long time - Kevin Callaghan

Beware! This customer markets an sells Swim spas, but…read moredoesn't service them. Take my advice from someone who has tried all summer to get them to come out for a pipe leak. Technician did come out, said it was an easy fix, left panel off, and filter out and never came back. I gave them a 1 for answering phone but please do your self a favor and go somewhere else for your swim spa!!!

I've had a horrible experience from this store from a swim spa I bought at the Detroit Hot Tub show…read more2 years ago. My tub has never worked right and they just don't seem to care. Multiple calls, multiple excuses. I finally ended up getting in touch with Master Spa who got me in touch with a service person in Cadillac, MI. I live in Plymouth, about 3 hours away. He's the only person that will work on my tub. It's cost me too much money and time, it's not worth buying from a store that won't service what they sell.

The Pool Guys removed our old liner and main drain system, then installed a new liner. They did…read moregreat work for us and I'd recommend them.

Did a fantastic job installing new pump and filter along with a new heater. Called back promptly to…read moreschedule service call

My one and only contact with pure water polls was nothing but a joke. They were contacted to fix a…read moresimple water leak to my filter. For almost two weeks I was waiting and calling to have it fixed. I gave up on them and called POOLS & SPAS A GO GO. They fixed it that day with in two hours after I called them. Trust me don't waste your time with pure water Pools. I can't even say they did a horrible job cause they didn't never did A thing.

Worst company I've worked for, Jim the owner refused to pay wages also the way he treated and…read moretalked about his costumers after he would hang up the phone is crazy. Would not recommend working or hiring this guy has us cut corners just to get paid bad business

Had service call last fall. Sent some guys that had no idea what they were doing. Had to lend them…read moreour shop vac hose which they took with them and never returned. Had to help them figure out what to do. And we paid them for all this!

Jamie was wonderful. He helped us get the hot spring hot tub that we needed and we are so happy…read morewith the service and quality of the equipment. Thank you so much. I recommend you work with Jamie. He is one of the managers.