I visited at least 5 other showrooms in my search for countertops and backsplashes. I kept coming…read moreback to MSI because of the superior customer service, second to none. During my most recent visit, I asked Hannah if she was one of the owners. Her knowledge of every stone, every style, care of the stones and alternatives when necessary. Hannah knows where every single stone is located in the large, clean showroom (also second to none) and every sample. Hannah's personality was very kind, warm and welcoming and when my kitchen is done, I hope she will visit in person to see how beautiful her vision was. She cared as much as I did that every detail was perfect and every question I had was answered, patiently and without pressure. If you are looking for tile or stone, save yourself the trouble and go to MSI first. You won't be sorry.

customer service was about as enjoyable as as getting your prostate examined. The two girls at the…read morefront counter are oblivious to what customer service is. They must be related to the proprietor because it would be difficult to see anyone else keeping them on staff very long.

After years of dealing with scratched laminate and pet damage, we decided to upgrade to Refloor's…read morewaterproof luxury vinyl flooring. The sales consultant explained the different wear layers, textures, and color options without making the process overwhelming. On installation day, the crew moved our furniture, removed the old flooring, repaired a few uneven spots in the subfloor, and completed the installation with new base shoe molding. Everything was done professionally, and the floors have held up beautifully with two large dogs running around every day.

The pricing was not transparent during the sales process. We were given a quote and agreed to move…read moreforward with the installation, but when the installers arrived on installation day, we were told the job would cost $6,000 more than the agreed-upon price. At that point, we canceled the installation. Unfortunately, before the job was even finalized, the installers had already prematurely cut our existing carpet. They then left before we had an opportunity to fully realize what had happened or discuss the damage. I made multiple attempts to contact the company regarding reimbursement of our deposit and the cost to repair the carpet, but received little to no response. At this point, I have had to file a pending dispute with my bank in an attempt to recover the deposit. Overall, this was an extremely frustrating experience

Motor City Floors has worked on our home three times over the past three years--coating our garage…read morefloor, front porch, and concrete patio. Each experience has been outstanding. The service was excellent, the installation team was professional and efficient, and communication throughout the process was superb. We are extremely satisfied with the results and would highly recommend Motor City Floors.

My floor is 4 years old. It is starting to crack or peel. they don't answer the phone and don't…read morereturn phone calls. Sent emails and the said to send pictures. I did and they responded and said will add to your file. you can't even tell from photos with a dark floor. There 15 year warranty is the worst. Doesn't cover peeling or cracking. What does it cover? They won't even come out and look at it. I have called other flooring companies and they won't touch it cause they didn't do the floor. My neighbor is having the same issues with their floor and the company doesn't respond to them either! Very frustrating! Waste of money!

Walter was very helpful in explaining different carpet types, he came to our house and measured our…read moreflooors. He was able to help us select the carpet we were interested in. Rich and Doug did a great job installing our new carpet! It turned out amazing!! Highly recommend this company.

How funny that my husband and I separately called this company the same day before the caller asked…read moreme if my husband had already called and made an appointment for a quote with them for the same store. I said he may have. My husband hadn't mentioned the businesses name he had called. We in the end had them come to quote us for the floor install at our store on Tuesday after 5pm. The rep, Gary was on time and professional too. Price was about the same as other quotes on the lower range too.

I've had a few satisfactory dealings with this handyman service in the past, but this last…read moreexperience was disappointing. The technician failed to arrive for a scheduled service appointment and did not provide timely nor proactive communication regarding the delay. I had to reach out multiple times to get updates and ultimately an explanation as to why no one showed up. While I understand unforeseen problems can occur, the response I received was not professional. Rather than offering solutions or attempting to reschedule, he simply provided excuses for the missed appointment and blamed his customers for the poor communication. When I expressed that the experience had been disappointing, he became irritated and ultimately suggested that I use another service. I took his advice and found someone else. Basic professionalism requires clear communication and accountability. Unfortunately, this experience lacked both. Based on my interaction, I cannot recommend this contractor.

Do not hire this company. Kevin is a lunatic. I couldn't answer his call to get a quote at that…read moreexact moment and he about lost it. Mind you, I have twin babies at home and work a full time job. I told him I'd call him when I got a minute. He then threatened me and kept texting me rude thungs all because I didn't answer his call. Thankful for yelp, because after reading these reviews I'm so thankful we didn't hire him!

Great experience from start to finish. No pressure as you browse the extensive showroom with a…read morefresh beverage. Plenty of different options. Had a small hiccup with install that they worked quickly to fix at no charge. Would use again and recommend for any flooring job.

I have bought various types flooring for many projects over the last 20 years+ from Northern…read moreFlooring and have always been impressed and very happy with the support, product, service, and advice I have recieved from them, particularly Henry. Henry is a Subject Matter Expert on anything related to flooring and my go to guy!

The BEST! I had the pleasure of working with Andrew and Todd with installing Mohawk Sanibel luxury…read morevinyl plank in my home. I checked out 4 other businesses, but Pleasant Flooring had the BEST product, service, and price - hands down. I will definitely return when I'm ready for new carpet! Loved their install team too!

They have done the carpeting in our house and the vinyl flooring planks in our bathroom. Both jobs…read morewent smoothly. They arrived on time, were professional, and the craftsmanship was perfect. Andy and Todd were welcoming and easy to work with and the pricing was very reasonable. Would definitely recommend them for their fine work.

TLDR: DO NOT HIRE THIS COMPANY! I'm out $12k and have to pay another company to replace the floors…read moreFour Seasons destroyed. When I first met with Rob he came to the house I had just purchased and was very confident as he made his way around my house looking at my floors. He explained the type of wood floors the house had and made sure to give me a timeline for how long the job would take. He concretely stated it would take 3 days to complete the work. His confidence gave me confidence that he would do a great job. After receiving the quote for roughly $12,000, we pulled the trigger and hired Four Seasons. We scheduled the work to be done before we moved into the house with the 3-day window Rob stated would take the crew to complete the job. When the crew showed up, they laughed in my face when I told them we were moving in. They said the job would take a week at minimum to complete. I didn't have an option to bump back my move in date as I was moving from across the state and had to move out of our old house. Rob came through and said they will have to do 1 floor first then the other and we'll have to move our furniture around to accommodate. I was annoyed but, it was getting done so, whatever. Once they got our dining room/den sanded down, it was explained to me that the floors were engineered hardwood and they sanded through to the plywood in a few spots. Oops! Rob said "no big deal. We can come back later and replace those few boards." They also never finished reinstalling the shoe molding through roughly 50% of the house. He claimed he would come back "in a couple of weeks to get it finished up." So, I had him come back to replace the boards in the floor and look at the molding in which he said "no, you can't really do that" and said we should just replace the whole floor in that room for "about $4500 to $5000". Understandably, I was pissed but what could I do? Fast forward 6 months and we're in the middle of summer and humidity. With the increase in humidity the parquet floor in the family room buckled in 2 different directions. This floor has been in the house since 1962 and has never buckled. However, when he refinished the floor he said it was "loose and needed tightening." to which he then tightened and glued the ends so it would stay tight. He claimed to have "fixed" the floor. Now it's so tight that it doesn't allow for expansion and contraction. I messaged Rob about this to which he got an attitude and said that it had nothing to do with his work and it was a moisture problem I needed to solve. I let him know this has never happened in the past and he said they I should just contact a different professional. I've had 3 different floor companies all come out and take one look at the floor, shake their head and then apologize for laughing. Every company has let me know how I got screwed in the deal and they the sanding of the engineered wood should never have happened and the "tightening" of the parquet is what ruined the floor. To say that I'm disappointed is the understatement the year. I spent $12k on "refinished" floors that now just have to be completely replaced because Four Seasons came through and essentially destroyed them.

Terrible! Their main crew was busy doing another job, so they had to sub contract my job out. The 2…read moreguys they used were terrible, they smelled like maijuana everyday. We left for a week to stay in an air bnb while they sanded and restained our entire main level. When we retuned there were huge roller marks on the floor in the foyer right when you walked in the fron door. There were at least 3 or 4 foot prints thought out the floor. They came back to repair all these spots, we once again had to leave the house. instead of redoing the entire area they tried sanding and restaining these spots in sections which made things worse, They ended up having to come back a 3rd time, to resand the entire floor and do an entire new stain and coating. We were not able to use our home for a second week. No discount offered, no apologies. We had to find somewhere to stay and eat out every day for that second week. When the mistakes were fixed, the owner Rob could have cared less if everything was corrected or if we were happy, all he was worried about was picking up a check. He was like dealing with a used car salesman. Would NEVER recomend this company or will ever use them in the future.