We bought our hot tub here 5 years ago and have been happy with it. They installed it on the…read moreconcrete pad we put in place just for the tub. So far we've had no issues with the tub itself. We recently had to replace to cover - which is common - they have about a 5 year life. They ordered it for us, we picked it up and put it on ourselves. So far it's just as good as the first one. The reason for 4 stars no 5? They can be a bit standoffish and unfriendly and know it alls. You may stand around for a while trying to get someone to wait on you. Also as a woman - they've treated me like I don't know what I'm talking about. So - good products, could have better service.

If you need a hot tub for a great deal, this is the spot. Great people to deal with and answered…read moreall questions.

Chris in the service department is the best. It is always a pleasure dealing with him. When you…read moresee Chris it is probably because you have an issue with your pool. He is so friendly and he get right to work and communicates the issue as he goes. My wife and I agree that when we need service again, we will wait an extra day or two just so we can have Chris as our service technician.

We have had problems from day one. The lines they installed to auto fill the 35,000 gal pool leaked…read morefrom day one. The owner said he would be here to oversee the project and never came to supervise. Many other issues with the pool and equipment we were sold and did not need.

We ended up buying our hot tub from here and couldn't be happier! Very informative staff gave us…read moretons of information and never felt pressured to buy. I highly recommend them!!

Customer service for repairs is awful. No return phone calls,horrible communication. There are much…read morebetter spa dealers out there. Buyer beware if you need repairs!

friendly staff. service workers are top notch ! very satisfied definitely would recommend, for your…read morehot tub or fireplace needs.

We had another company come out to fix a leak. They "fixed" it and within a day it was still…read moreleaking. They didn't seem to want to come back. So we called Glenn's and they came out within a week. Ken was very knowledgeable and found the source of the leak right away! I wish we had called them first! Also, their prices were very fair.

I have used Huntington Woods Pools & Spas for the past 13 years, and they have been fantastic to…read morework with. Their weekly service has always been reliable and on time, they have been accommodating in every way, and whenever an issue arose, it was typically resolved within 24 hours. I highly recommend this company. They have made pool ownership an enjoyable and stress-free experience for our family. Thank you, Huntington Woods Pools & Spas, for 13 years of outstanding service!

I'm going to start and say that I've been a long time customer of Huntington Woods Pools & Spas and…read morehave appreciated their staff both at the store and on service appointments to our home (as my parents have as well). However this year I was extremely disappointed with our closing. Not only were things left unfinished, but pervious instructions on where to empty the water were ignored (ending up costing me $450) on top of the police showing up at our house (very irate)... Here are the list of issues: - Water was illegally dumped on the dirt road running into the Rouge River system. Neighbors called the police due to road erosion and contamination of the river way. - Pool water was emptied too low! This is supposed to be on the 2nd step, but the pump/basket was placed on the floor of our shallow end, putting the entire pool at risk through the winter months (more money will need to be spent upon opening to fill the pool back up). - Instructions were given to call us before emptying the pool or empty the pool water into our EZ-Ice ice rink. This was not done, resulting in an incremental bill of $450 to fill the rink. - Filter baskets (by pumps) left uncovered allowing fall debris to get in them until I covered them and cleaned them out to avoid damage. - Cover was initially put on backwards. It was corrected after I called and informed them - Minor, but they left pool cover 'bag' out and it blew into neighbors yard which I was unaware until they brought it back. - They didn't complete connecting all of the cover straps to the moorings in the ground. Given my past positive experiences and longtime patronage, I requested a pricing adjustment. After a very disappointing and somewhat condescending conversation with the 'owner' (arguing every point / example provided) they were only willing to decrease the bill by $50. The handling of this issue and overall aggressiveness of the owner has forced me to make this review, and ultimately end my business with them, and hopefully inform others so they don't run into the same situation. I know the owner is a 3rd generation for the store, so hopefully seeing a review like this will help him move back to the customer support level of where we've known and expected their service to be. PS- I did pay the bill in full given the insulting reduction that was provided...

Always helpful, great prices and great employees! Have been going to them for years and have always…read morehad what is needed in stock

Matt is great! Installed our new heater and sand filter. He even came out a few times after the…read moreinstall, no questions asked, to make sure we were up and running. You don't find customer service like this anymore! No pressure to buy and/or upsell from the store..I highly recommend Poolmart!

After working with Steve about a faulty pump, we were able to reach an outcome that satisfied both…read moreof us. I like working with Steve. He has a calm demeanor and willing to satisfy his customers. Kenny and Dillon are huge assets for Steve. They are his service men. I would recommend this company

I had a good experience here. After going everywhere to try and find the right pool parts to fix…read moremy filter. I was suggested to try out this place by Dolphin Pools. They said this place would have the parts. And they did! I was very impressed by their part department. Very nice guys. They seem really busy. But they had great customer service.

See attached photos ; what pool store maintains said hours during the summer ??…read more First ... is the 5 gallon bucket with the roof dripping @ the H2O testing station still there for the last decade(s) ? As a prior consumer over decades (2 plus pool(s) ago, driving by the establishment, local resident) I've spent a lot of $ over the last years here [(message me if interested in detailed info] I put their water testing system to the test versus another business. No matter what the water results there, they always push product, is the bucket still collecting water from the ceiling as we spend our $$ This business (Bishop) pushes product to make the money after a water test, to be blunt most products highlighted are counterproductive to the heat and unnecessary $ spent which turns into more $ spent, silly SO ..... I put it to the test a few summers back ... this post is because I can't believe the hours!!! Recently saw it closed driving on 12 mile between Coolidge / Greenfield Is the bucket still there?? The bucket near the testing station?? Last time I went (2 summers ago) I was told I needed product I said I'll be right back, left .. drove to a different location, same water test . results ; water tested good, no product pushed It's sad that this local business has gone downhill, reduced hours, pushes products & last I heard the hazard indeed remains. I get a roof is expensive, business is closed. I really didn't want to slam it, all the same ... it's not worth $$ spent ; is the bucket still there collecting water from the ceiling?? They can do BETTER as a SMALL BUSINESS unless it's that's good that the hours are condensed as such??? Not normal for a pool store

Always great service by the knowledgeable staff. We love supporting local businesses and its family…read moreowned which is a bonus.

One of the best buying experiences we've ever had. We walked in a little nervous as my wife and I…read moreknew that hot tubs of this caliber would be a big investment. However, not only did we walk out of the store paying less than we would have expected, but we felt so taken care of by Nick and his staff that we left feeling absolutely sure that we made the right choice. The staff was knowledgeable and there was zero pressure to buy. They patiently answered our questions and helped us solidify what we were looking for so we knew we made the best choice for our family. They are the best of the best and I'm always happy to rave about exemplary service!

DO NOT BUY ANYTHING FROM THE HOT TUB STORE IN MACOMB, MI. We bought our Master Spa hot tub in…read moreapproximately 2010. Sure they were pleasant and nice only because we were buying a $10,000 hot tub. BUT, when it come to needing service, forget it. Before I go further, please remember OUR HOT TUB IS INSIDE OUR HOUSE. So, when we needed service it didn't matter what time of the year it was. The service person was out of the weather elements. Now, we've needed service on our tub more than I care to count. Every time we called for service we waited for them to call back just like the other complaints. it seemed like once you bought the tub they didn't care. Please remember our tub is inside. Half the room is carpet and the other half is tile (under the tub). We should've realized from the day of delivery when they cracked a tile bringing it in. When parts have broken and water has leaked from the tub, the water has run from the tile onto the carpet. This last leak was the worst because the service person came and said it was fixed so fill it up and left. He didn't wait to see if the part worked. It didn't. But we didn't find out until we were closing the windows in the room,about 5 hours later. The water had soaked the indoor/outdoor rugs around the tub and didn't have anywhere else to go but onto the carpet. Don't know if there is black mold underneath the carpet...so we're taking them to small claims court. So tired of the excuses, no responses, complete disregard for our property. Nick is the owner, his mom, Helene, is the person that answers the phone and tells you that she will call back and never does. Not sure if Nick knows about anything about any of this.

Huge shoutout to Larry. I came in to get the right plants for building a terrarium, this one was…read morefor my friend and I was pretty unsure what to get. Larry was incredibly knowledgeable, walked me through all the succulents, plants, terrarium types, and gave a ton of info on which plants actually pair well together in a terrarium. I've built one before so I already had a decent base of knowledge, but Larry was on a whole other level, total professional. He helped us for a while and made sure all our questions were answered before we left. Really glad about the purchase, the terrarium turned out great and my friend loved it. Also Telly's in Troy is huge, so many options for anything greenhouse related you could need. FYI there is this very cute cat that is in the checkout area. Make sure to say hi :)

My new favorite nursery!…read more They have a stunning selection of plants, all beautifully arranged and well cared for. The space is clean and inviting, the staff is warm and helpful, and the prices are very reasonable. I'll be back for more, Highly recommend!