Chris in the service department is the best. It is always a pleasure dealing with him. When you…read moresee Chris it is probably because you have an issue with your pool. He is so friendly and he get right to work and communicates the issue as he goes. My wife and I agree that when we need service again, we will wait an extra day or two just so we can have Chris as our service technician.

We have had problems from day one. The lines they installed to auto fill the 35,000 gal pool leaked…read morefrom day one. The owner said he would be here to oversee the project and never came to supervise. Many other issues with the pool and equipment we were sold and did not need.

We ended up buying our hot tub from here and couldn't be happier! Very informative staff gave us…read moretons of information and never felt pressured to buy. I highly recommend them!!

Customer service for repairs is awful. No return phone calls,horrible communication. There are much…read morebetter spa dealers out there. Buyer beware if you need repairs!

Four years ago I decided to buy a hot tub. I did my research on the internet and then went to the…read moreSuburban Showplace for the Tub and Spa show. I talked to probably every vendor there. I chose Glenn because he answered every question that I had. He was a local vendor and available for any follow up service that I may need. He sent the electrician to my house for the electrical work. The next day Glenn delivered my hot tub and the electrician came back to do the final hook up. Two years ago I decided I wanted the cover turned so that it opens in another direction. I called Glenn and in a couple days he was there to fix it the way I wanted it. I've had a couple minor things happen and when I called Glenn he walked me thru the problem over the phone, no service call needed and no charge. April 2020 my hot tub has been cold for about a month. I think the heat pump went out. We are in the middle of the Covid 19 pandemic and the store is not open but I called anyway and left a message. Glenn called me back within an hour. I just wanted to know how much a heat pump costs. He asked me what it said on the display and when I told him SL he said there's nothing wrong with my pump that I had put the hot tub in sleep mode (you can stop laughing now). So he told me how to get it out of sleep mode and it's working fine again. I can't say enough about the excellent customer service I have received from him which is probably the most important part of the whole purchase. So if you are looking to buy a hot tub do yourself a favor and go see Glenn. You won't be disappointed.

We had another company come out to fix a leak. They "fixed" it and within a day it was still…read moreleaking. They didn't seem to want to come back. So we called Glenn's and they came out within a week. Ken was very knowledgeable and found the source of the leak right away! I wish we had called them first! Also, their prices were very fair.

I have used Huntington Woods Pools & Spas for the past 13 years, and they have been fantastic to…read morework with. Their weekly service has always been reliable and on time, they have been accommodating in every way, and whenever an issue arose, it was typically resolved within 24 hours. I highly recommend this company. They have made pool ownership an enjoyable and stress-free experience for our family. Thank you, Huntington Woods Pools & Spas, for 13 years of outstanding service!

I'm going to start and say that I've been a long time customer of Huntington Woods Pools & Spas and…read morehave appreciated their staff both at the store and on service appointments to our home (as my parents have as well). However this year I was extremely disappointed with our closing. Not only were things left unfinished, but pervious instructions on where to empty the water were ignored (ending up costing me $450) on top of the police showing up at our house (very irate)... Here are the list of issues: - Water was illegally dumped on the dirt road running into the Rouge River system. Neighbors called the police due to road erosion and contamination of the river way. - Pool water was emptied too low! This is supposed to be on the 2nd step, but the pump/basket was placed on the floor of our shallow end, putting the entire pool at risk through the winter months (more money will need to be spent upon opening to fill the pool back up). - Instructions were given to call us before emptying the pool or empty the pool water into our EZ-Ice ice rink. This was not done, resulting in an incremental bill of $450 to fill the rink. - Filter baskets (by pumps) left uncovered allowing fall debris to get in them until I covered them and cleaned them out to avoid damage. - Cover was initially put on backwards. It was corrected after I called and informed them - Minor, but they left pool cover 'bag' out and it blew into neighbors yard which I was unaware until they brought it back. - They didn't complete connecting all of the cover straps to the moorings in the ground. Given my past positive experiences and longtime patronage, I requested a pricing adjustment. After a very disappointing and somewhat condescending conversation with the 'owner' (arguing every point / example provided) they were only willing to decrease the bill by $50. The handling of this issue and overall aggressiveness of the owner has forced me to make this review, and ultimately end my business with them, and hopefully inform others so they don't run into the same situation. I know the owner is a 3rd generation for the store, so hopefully seeing a review like this will help him move back to the customer support level of where we've known and expected their service to be. PS- I did pay the bill in full given the insulting reduction that was provided...

Always helpful, great prices and great employees! Have been going to them for years and have always…read morehad what is needed in stock

Matt is great! Installed our new heater and sand filter. He even came out a few times after the…read moreinstall, no questions asked, to make sure we were up and running. You don't find customer service like this anymore! No pressure to buy and/or upsell from the store..I highly recommend Poolmart!

After working with Steve about a faulty pump, we were able to reach an outcome that satisfied both…read moreof us. I like working with Steve. He has a calm demeanor and willing to satisfy his customers. Kenny and Dillon are huge assets for Steve. They are his service men. I would recommend this company

I had a good experience here. After going everywhere to try and find the right pool parts to fix…read moremy filter. I was suggested to try out this place by Dolphin Pools. They said this place would have the parts. And they did! I was very impressed by their part department. Very nice guys. They seem really busy. But they had great customer service.

Always great service by the knowledgeable staff. We love supporting local businesses and its family…read moreowned which is a bonus.

See attached photos ; what pool store maintains said hours during the summer ??…read more First ... is the 5 gallon bucket with the roof dripping @ the H2O testing station still there for the last decade(s) ? As a prior consumer over decades (2 plus pool(s) ago, driving by the establishment, local resident) I've spent a lot of $ over the last years here [(message me if interested in detailed info] I put their water testing system to the test versus another business. No matter what the water results there, they always push product, is the bucket still collecting water from the ceiling as we spend our $$ This business (Bishop) pushes product to make the money after a water test, to be blunt most products highlighted are counterproductive to the heat and unnecessary $ spent which turns into more $ spent, silly SO ..... I put it to the test a few summers back ... this post is because I can't believe the hours!!! Recently saw it closed driving on 12 mile between Coolidge / Greenfield Is the bucket still there?? The bucket near the testing station?? Last time I went (2 summers ago) I was told I needed product I said I'll be right back, left .. drove to a different location, same water test . results ; water tested good, no product pushed It's sad that this local business has gone downhill, reduced hours, pushes products & last I heard the hazard indeed remains. I get a roof is expensive, business is closed. I really didn't want to slam it, all the same ... it's not worth $$ spent ; is the bucket still there collecting water from the ceiling?? They can do BETTER as a SMALL BUSINESS unless it's that's good that the hours are condensed as such??? Not normal for a pool store