Im a new pool owner (in ground) and to say the least, it gets expensive and takes a lot of upkeep…read morethroughout the year. I am very lucky to have found such a great pool store to make things a bit easier. It is ran by an older couple who have been very helpful with all the questions I had about my pool. They carry large equipment like motors, filters. They also have chemicals, sand/salt, net/cleaners. The prices are great compared to what I saw online. Glad to pay it too since its a mom and pop business.

I am over the top excited that we found Shores Pool!!! We are new pool owners and had no idea what…read moreto do with the in-ground pool we inherited with our house. We were having trouble with algae and keeping the chlorine levels up, as well as figuring out the sand filter. The staff at Shores Pool were so patient and took the time to explain everything to us newbies. We did exactly as they said and our pool was crystal clear for our 4th of July BBQ. I have gone into the store a couple more times and each encounter is just as enjoyable! Our property is in Ecorse and I will drive to St. Claire Shores and Shores Pool for ALL of my pool needs!!!

After working with Steve about a faulty pump, we were able to reach an outcome that satisfied both…read moreof us. I like working with Steve. He has a calm demeanor and willing to satisfy his customers. Kenny and Dillon are huge assets for Steve. They are his service men. I would recommend this company

I had a good experience here. After going everywhere to try and find the right pool parts to fix…read moremy filter. I was suggested to try out this place by Dolphin Pools. They said this place would have the parts. And they did! I was very impressed by their part department. Very nice guys. They seem really busy. But they had great customer service.

Had service call last fall. Sent some guys that had no idea what they were doing. Had to lend them…read moreour shop vac hose which they took with them and never returned. Had to help them figure out what to do. And we paid them for all this!

Jamie was wonderful. He helped us get the hot spring hot tub that we needed and we are so happy…read morewith the service and quality of the equipment. Thank you so much. I recommend you work with Jamie. He is one of the managers.

recently purchased an Olhausen Billiard Table (Hampton model) from Viscount in Clinton Twp and the…read moreentire experience from guidance on selecting a table to delivery and installation was very professional. The AccuFast rails on the Olhausen are exactly as promised, lively and precise. This is a solid wood table (no MDF) made in Tennessee for a very fair price. Choose Viscount for a great pool table experience.

We bought our pool from Viscount three years ago and had such a great experience that we recently…read morewent back and purchased a hot tub as well. Both purchases have been wonderful, and we couldn't be happier. Their customer service is top notch!

Be aware of their sand filters. I bought a 1701-013 Sand filter from these guys and noticed that…read moresand was coming back into my pool every time I primed my pump. Also the water pressure was so low coming back into my pool from the sand filter which is where I started to do some research and looks like they're are known issues where there could be something broken on the bottom of it inside of the sand filter. I asked for a return but since I already opened the package, they won't accept it back. So basically they sold me a broken new sand filter or a refurbished sand filter and package it up again. $325 down the drain and these guys just lost a 4 year customer. I'll be ordering elsewhere. BE AWARE!

Staff here were very energetic knowledgeable, willing to answer all my questions and offered great…read moretips. The store was clean and well stocked.

Going into my third season with our pool. I am still a nervous Nellie. We tried to do a self-repair…read moreon our pump and it was disastrous. Went to CJs on Memorial Day. Everyone was patient and kind. They actually had the part in stock! They walked me through what to do step by step. Not once have they ever tried to sell me something I didn't need. Highly recommend this business!

I've been going to CJ's since 2023 when I purchased my hot tub from them, and they've been…read morefantastic from day one. The entire team is genuinely kind, always smiling, and eager to help with anything you need. Brandon handles our pool openings and closings, and he does an outstanding job every time. I highly recommend CJ's for all your pool and hot tub needs. Plus, they have the best collection of rubber duckies--my granddaughter loves them.

Disorganized, Not Thorough, and Disrespectful - AVOID…read more This was hands down one of the most infuriating and disappointing experiences I've ever had with any service provider. Main points: Hired for hot tub leak and heating issues. Initially seemed promising. Entered my yard without notice. After the first time, I specifically requested notice because I have 3 large dogs. This was ignored during the second visit, putting my dogs and his workers at risk. Only one side of the tub checked despite clear request to inspect the whole thing. After follow-up, company was unresponsive, vague on scheduling, no-showed, and failed to notify before visits--again entering yard without warning. Discovered second leak; quoted $590 more, including a second service fee. I disputed this since full inspection wasn't done the first time. John, the owner, was rude, dismissive, and hung up twice--laughed at my feedback and ignored safety concerns, with zero accountability. I'm now stuck with unresolved issues and need to fix it myself or hire another company. My first text before their initial visit included images and videos: "I have a leak which appears to be coming from the front connector piece but I'd like that confirmed and look for any others. Its had a known small leak since I got it a couple years ago but it got a lot worse recently." We spoke on the phone and he explained the filter cycle settings, which was helpful. I felt good about the company going into that first visit. Ryan (technician) arrived on time but walked into my yard unannounced. I have three large dogs with access to the backyard, so I wanted to ensure they were inside. He was helpful, explained the heating issue, and repaired the main leak--but didn't check the whole tub. He said it would need to be filled and heated and offered to stay for a fee, but suggested that if more issues arose, I could just reach out and he'd return (no mention of additional charge). First visit was June 18. On June 23, I reported the tub might still be leaking; I was advised to monitor and photograph the water level. On July 4, water was still present on the patio--on the opposite side--and the tub's water level had clearly dropped. I texted again with photos. John told me "I'll probably be back out Monday. We'll keep you updated." I asked for a time and he said "Midday late afternoon depends on how the job prior to you run". Sunday I was told I was on the schedule. Monday morning, I sent: "Please knock or text me when you get here today so I can make sure the dogs are inside. Thank you!", to which I got no response. By 7:30pm I asked if they were still coming. At 9:30pm I was told they got tied up and would come Tuesday. I asked for a time; he replied "Thinking probably around 8 AM, but I'll confirm that in a couple minutes," which was never confirmed. Ryan arrived at 8am. Again, no knock or text--just walked into my backyard. When I brought it up, he said he was never told. He found the other leak and said John would call with a price. John quoted $590 more, including another $250 service charge. I was fine paying for the additional work and parts, just not another service fee since they didn't inspect the full tub the first time. John said to forget the service fee and that he'd tell Ryan to pack up, then rushed me off the phone and hung up. I later called back and calmly said I had feedback. He laughed and said "Oh this'll be good. Okay what is it?" and interrupted me repeatedly. I explained the lack of communication, my safety concerns with the dogs, and why I didn't agree with the second service charge. He kept justifying everything and said I wouldn't be able to find a better deal anywhere else--which wasn't even my main concern. He eventually got frustrated and said "okay we're done" and hung up again. I'm now left with a dismantled hot tub that still needs repair. Blatant disrespect, lack of communication, and terrible customer service. I honestly don't understand how they have any positive reviews if this is how the owner treats clients.

John quickly returned my call as my hot tub shut down in late December. He talked me through an…read moreeasy fix. He's very knowledgeable and if I would maintain the tub as I should, there wouldn't be a problem. Will keep his number on speed dial for future issues as the tub is 21 years old. VERY PLEASED!!!!

I own a house that has a in ground pool and have been buying pool supplies during those 3 years…read morefrom premier. I found it hard because they don t have any kind of set store hours and open/close when they want. They also have terrible customer service, I asked them to come check on my pool so they could give me a quote on closing and opening the pool. He did come out to check the pool but never realized he called because he never left a message, so I didn t know he came out. He told me that he's to busy for leaving messages. I only came to find that he won't touch our pool because he doesn't want be held reliable. Basically they don't really care of if they have anyone's business. Just shop Leslie Pools located across the street, much better customer service.

Jim Sardelli designed and built our pool about 5 years ago. We are very happy with it. Beautiful…read moreaddition to our home. Sometimes pool equipment is finnicky - but we've discovered that is an industry problem. Jim and his crews have been very helpful with opening, closing, maintenance and repairs. Wherever possible - he's educated us on how we can handle things ourselves wherever it makes sense. He does get busy - and he's up front about his schedule and when he can get things done.