Be aware of their sand filters. I bought a 1701-013 Sand filter from these guys and noticed that…read moresand was coming back into my pool every time I primed my pump. Also the water pressure was so low coming back into my pool from the sand filter which is where I started to do some research and looks like they're are known issues where there could be something broken on the bottom of it inside of the sand filter. I asked for a return but since I already opened the package, they won't accept it back. So basically they sold me a broken new sand filter or a refurbished sand filter and package it up again. $325 down the drain and these guys just lost a 4 year customer. I'll be ordering elsewhere. BE AWARE!

Staff here were very energetic knowledgeable, willing to answer all my questions and offered great…read moretips. The store was clean and well stocked.

We ended up buying our hot tub from here and couldn't be happier! Very informative staff gave us…read moretons of information and never felt pressured to buy. I highly recommend them!!

Customer service for repairs is awful. No return phone calls,horrible communication. There are much…read morebetter spa dealers out there. Buyer beware if you need repairs!

I have used Huntington Woods Pools & Spas for the past 13 years, and they have been fantastic to…read morework with. Their weekly service has always been reliable and on time, they have been accommodating in every way, and whenever an issue arose, it was typically resolved within 24 hours. I highly recommend this company. They have made pool ownership an enjoyable and stress-free experience for our family. Thank you, Huntington Woods Pools & Spas, for 13 years of outstanding service!

I'm going to start and say that I've been a long time customer of Huntington Woods Pools & Spas and…read morehave appreciated their staff both at the store and on service appointments to our home (as my parents have as well). However this year I was extremely disappointed with our closing. Not only were things left unfinished, but pervious instructions on where to empty the water were ignored (ending up costing me $450) on top of the police showing up at our house (very irate)... Here are the list of issues: - Water was illegally dumped on the dirt road running into the Rouge River system. Neighbors called the police due to road erosion and contamination of the river way. - Pool water was emptied too low! This is supposed to be on the 2nd step, but the pump/basket was placed on the floor of our shallow end, putting the entire pool at risk through the winter months (more money will need to be spent upon opening to fill the pool back up). - Instructions were given to call us before emptying the pool or empty the pool water into our EZ-Ice ice rink. This was not done, resulting in an incremental bill of $450 to fill the rink. - Filter baskets (by pumps) left uncovered allowing fall debris to get in them until I covered them and cleaned them out to avoid damage. - Cover was initially put on backwards. It was corrected after I called and informed them - Minor, but they left pool cover 'bag' out and it blew into neighbors yard which I was unaware until they brought it back. - They didn't complete connecting all of the cover straps to the moorings in the ground. Given my past positive experiences and longtime patronage, I requested a pricing adjustment. After a very disappointing and somewhat condescending conversation with the 'owner' (arguing every point / example provided) they were only willing to decrease the bill by $50. The handling of this issue and overall aggressiveness of the owner has forced me to make this review, and ultimately end my business with them, and hopefully inform others so they don't run into the same situation. I know the owner is a 3rd generation for the store, so hopefully seeing a review like this will help him move back to the customer support level of where we've known and expected their service to be. PS- I did pay the bill in full given the insulting reduction that was provided...

I don't know why this place doesn't have any reviews! I am shocked!…read more For a first time pool owner and not knowing a single thing about chemicals or my non chemical options etc I left there educated and happy. I happened to stop in when it wasn't busy so I got extra care and convo with my purchase which I totally loved. The man who helped me which I assume was Paul himself was so kind and thoughtful. He marked all my containers with how much should go in and how frequently. He gave me info on filters and salt pumps. Oh and the young lady helping him was just as fab. There happened to be a man leaving when I was going in and he randomly said to me "this place is the best". You know what random stranger....YOU ARE SO RIGHT!! Ya know what I went there thinking I was going to drop a bundle of cash. NOPE!!! So affordable. If you have a pool or know someone who does and you have questions or need supplies go to Pauls you won't be sorry you did. The next day I went back to get a skimmer because I'm a ninny and forgot to get one and the place was mobbed with folks. It's so nice to see people supporting local owned businesses. I think what I liked the most was everyone was so happy in there and talking to one another like they all knew each other. I left there 2 days in a row with a big old smile on my face and I certain I will many more times. As long as Pauls is open I am forever a customer! Keep up the great work!!!

This man has your parts!!! No wait!! If you need something he finds it! Staff is very Courteous!!!…read morepersonable! Help you carry things to your car! Sorry viscount " you may be big? " but your staff lacks experience of customer support and satisfying and bringing them back!! Being a business owner buy self!! He will "OUT PRICE" you too!! Been a customer for years! I hope years to come! Right down the street!! Every thing you need! Plus a smile!! Never an Negative Glen is awesome!!! GREAT STAFF" so SORRY!!! This IS NOTSHORES POOL & SPA!!! It IS PAULS POOL SERVICE!!!

I had an above-ground pool liner install done with Brightside in May 2026. I was very pleased with…read moretheir professionalism and commitment to quality! Brendon was communicative and great to work with. All the crew members were kind and respectful. I would highly recommend them! Note: if you need a liner, you must purchase it from Viscount Pools (Clinton Twp or Chesterfield) because they warranty the job. My only suggestion would be to clearly communicate this ASAP when booking the job. I would definitely use them again!

The guys we're great! Professional and worked quick to get the pool up. Quality work for sure. They…read morealso didn't mind our dog being nosey and checking them out

This store was very helpful when a basement was flooded do to a sump pump failure. They had…read moreseveral experienced employes able to recommend the exact sump pump and plumbing parts required to solve my problem. Their pricing was very fair and they have a great warranty service that if the sump pump breaks during the warranty period, just bring directly to the store for a free replacement no questions asked. This was a huge selling point for me as several plumbing stores I checked with did not support their customers the same way. I wii do business again in the future.

This is a family owned and run business and it shows. We felt like family soon after meeting Greg…read more We were working with a landscaping company who got us started with some ideas and then they brought in American Pool for the actual job. Greg had a lot of good suggestions and changed some things around. They did great work and Greg was very hands on with the whole project. Openings and closings are done professionally and right on schedule and they do a lot. We couldn't be happier with this company and the "family" attention we receive from them. Looking forward to the upcoming summer and more days in our pool.

This company is managed very badly, and they try to cover up their lies and incompetence. I was…read moretold that I needed to have my pool drained and interior acid washed. When I checked my ring camera, they never went to my home. The owner Steve is a liar and con artist. Beware of this company.