friendly staff. service workers are top notch ! very satisfied definitely would recommend, for your…read morehot tub or fireplace needs.

We had another company come out to fix a leak. They "fixed" it and within a day it was still…read moreleaking. They didn't seem to want to come back. So we called Glenn's and they came out within a week. Ken was very knowledgeable and found the source of the leak right away! I wish we had called them first! Also, their prices were very fair.

Excellent customer service as a first time customer so to speak having my water tested on a Sunday…read moresadly, my local Pool store was closed. They decided to add a day off, I don't know why on a Sunday but that's OK because I found Leslie's and I will return The young men who assisted me h20 testing, informative about products, courteous, professional, and the product they have is so much better than the one I used prior, I will be back for sure if I could give 10 stars I wouldgive 20.

Very helpful and always gives good advice. I really can depend on this company for all my pool…read moreneeds.

Always helpful, great prices and great employees! Have been going to them for years and have always…read morehad what is needed in stock

Matt is great! Installed our new heater and sand filter. He even came out a few times after the…read moreinstall, no questions asked, to make sure we were up and running. You don't find customer service like this anymore! No pressure to buy and/or upsell from the store..I highly recommend Poolmart!

We bought our hot tub here 5 years ago and have been happy with it. They installed it on the…read moreconcrete pad we put in place just for the tub. So far we've had no issues with the tub itself. We recently had to replace to cover - which is common - they have about a 5 year life. They ordered it for us, we picked it up and put it on ourselves. So far it's just as good as the first one. The reason for 4 stars no 5? They can be a bit standoffish and unfriendly and know it alls. You may stand around for a while trying to get someone to wait on you. Also as a woman - they've treated me like I don't know what I'm talking about. So - good products, could have better service.

If you need a hot tub for a great deal, this is the spot. Great people to deal with and answered…read moreall questions.

Sold us a cover brace for a hot tub in a water damaged box, said if there was a problem, no problem…read moreto return- We could not use it because of location of tub- never attached it or used. I returned the product and the gentleman behind the desk took it back and said Charlie would call to refund- Charlie has not called us back and when we went in to try and get refund Charlie said he will have to check with distributor. Still no call back or refund- dishonest.

Our hot tub stopped heating in sub-zero weather and we needed service fast. Hot Tubs Plus sent…read moretheir service man out to inspect. He is Jeffrey Phillips, maybe. He seems to claim several names, Jeffery Anderson at times. Probably both fake. He said that we needed a new heater. So I paid him in advance for the heater as well as for that days service call. He subsequently blew off TWO following appointments without calling to let me know why or when he would actually be back to install the heater I paid for. So on top of everything else this cost me, I lost two days pay waiting at home for him for no good reason. He surely could have picked up the phone to release me from this unnecessary waiting game but chose to leave me hanging interminably instead. All this time I had space heaters on my tub, hoping it did not freeze up which would destroy it. When he finally did show up to install the heater, I had told him in advance not to wake me up until he had the job done. When he woke me up he told me that I owed $355.00 for that days labor. I trusted it was true and paid him as I had not idea how long he had been working. Later, I checked my security cams and discovered that it took him under 30 minutes. Since when do hot tub techs make $700 per hour? Knowing that this is an unreasonable amount to pay for hot tub service I contacted the store. Charlie the owner of the store, who had previously told me that he had personally trained the technician to work for him, told me that he was not responsible for what I was charged and it was none of his business! Really? So, even though the tech was trained at the store, and sent to me by the store, they claim to be...not responsible? That about sums it up. Avoid!

Terrible customer service. One gentleman in particular is very rude, downright snarky EVERY single…read moretime we've gone in. We are new to Michigan, have been struggling to get all of the chemicals right in our pool and have spent several hundred dollars here, maybe more, in a short period of time. Well, we will be taking our money elsewhere going forward. I'd recommend you do the same!

Couldn't honestly say what the store is like, since they are ALWAYS closed, even when they are…read moresupposed to be open. How does a pool store stay in business when they closed during peak summer hours? I'be had a pool for four years, have never been able to make it into the store, because they are always closed even when supposed to be open. Save yourself the travel time and head to Leslie's in Troy! They are always open, helpful and friendly!

About a month into working with pool geek. I opened the pool myself and then called them out for…read moreweekly maintenance. They've been great and are super responsive from their text number. I can text them any questions and they always get back to me which I appreciate a ton. So far so good!!

I hired Pool Geek to come out once a week for their regular maintenance program. I noticed my pool…read morewas still dirty after service so, I decided to set up a camera. I found out that they were in and out in less than 10 min and never vacuumed or brushed the walls of my pool. Their website says: Service Includes: Testing of pool water chemistry Addition of chemicals needed for water balance Skimming of pool surface Vacuuming of pool floor Alternating weeks of waterline cleaning and wall brushing Cleaning of pump and skimmer baskets Backwashing of filter as needed I let them know what happened and sent a video attachment. They offered to give me a credit for one service. They had been out over 20 times. Remember to Inspect what you expect, if you choose to hire them in the future.

The Pool Guys removed our old liner and main drain system, then installed a new liner. They did…read moregreat work for us and I'd recommend them.

Did a fantastic job installing new pump and filter along with a new heater. Called back promptly to…read moreschedule service call

Amy needed a tomato cage. She planted a bunch of tomatoes and is expecting big things. We were…read moreheaded to Home Depot, but we passed English Gardens on the way and I said ooooh! What's THAT place?! It was a big white colonial style building and it was pretty. What else would a good friend do? She turned the car around. She said she would probably pay $5 more by going here, but she wanted me to see it. We pulled into the massive parking lot and drove to the corner where a little bird was taking a bath in a puddle. We got out and the bird was completely unphased. This was his safe place. A floral mecca if you will. We walked past statues and fountains to reach the entrance. There were large carts, baby carts, and wheelchairs available at the entrance. I wandered in and encountered sticker shock. Amy wasn't kidding. Everything was about double what you would find everywhere else. There were quite a few half off sales though, bringing it down to a normal price. Here's the thing though- it's like the difference between a Gucci watch and a Timex. Both are going to do the job, but the Gucci is just more elegant. These plants were lush. They were diverse too. And this place was mammoth. I did not make it through the entire store. It vascillated between indoors and outdoors and stretched back to parts unknown, at least by me. Luckily I found a place to sit so I didn't need to grab a wheelchair. A bunch of patio tables and benches were stationed at the front next to the firewood. I enjoyed the breeze while Amy stood in line. She was right. She paid more. The young guy who rang her up asked if she would like a bag for each one. We missed over that since the bags were smaller than the tomato cages. She said no. We jaunted to the car, loaded up the trunk and much to our dismay our little bathing bird was gone.

This place is awesome!! The store itself is huge, we didn't even cover everything in our first…read morevisit here. But they really do have something for everyone, from plants to sauces to furniture- it's an amazing store. Staff is very friendly and helpful. Quiet a number of sales on a plethora of different items in the store. Flowers and plants are all well maintained and taken care of. My husband and i went here to "just look around" and left with $180 worth of plants and other things. We loved it and can't wait to go back.