Junk. And getting service is a joke. Leak in the new tub went on for 2 months. Also, waterfall is…read morenot working as it should. There is not much pressure coming out of the jets. My bathtub jacuzzi was way stronger per jet. Service said can't fix the waterfall. To speak with Joe, the manager, is nearly impossible. Jordan, a sales manager, was wonderful and came out to work on the waterfall. I give Jordan a 5 star. I'm very dissatisfied with the Dynasty Spa. Too many issues out of the gate. Service came and said the coupling circle was cracked. Probably due to the manufacturer overtightening. My concern is the integrity of the inside due to the leak. The structure is all wood. It was soaked due to the leak. Wood frame was very wet.

I purchased a floor model back 10/2020. The crane to get it…read moreon deck was $500 (Crane Daddy LLC) Any problems, they came right out to fix it. I also have bought a commercial quality outside furniture set. I love it all. The General Manager was Joe Reiter. He was extremely helpful with these purchases.

Disorganized, Not Thorough, and Disrespectful - AVOID…read more This was hands down one of the most infuriating and disappointing experiences I've ever had with any service provider. Main points: Hired for hot tub leak and heating issues. Initially seemed promising. Entered my yard without notice. After the first time, I specifically requested notice because I have 3 large dogs. This was ignored during the second visit, putting my dogs and his workers at risk. Only one side of the tub checked despite clear request to inspect the whole thing. After follow-up, company was unresponsive, vague on scheduling, no-showed, and failed to notify before visits--again entering yard without warning. Discovered second leak; quoted $590 more, including a second service fee. I disputed this since full inspection wasn't done the first time. John, the owner, was rude, dismissive, and hung up twice--laughed at my feedback and ignored safety concerns, with zero accountability. I'm now stuck with unresolved issues and need to fix it myself or hire another company. My first text before their initial visit included images and videos: "I have a leak which appears to be coming from the front connector piece but I'd like that confirmed and look for any others. Its had a known small leak since I got it a couple years ago but it got a lot worse recently." We spoke on the phone and he explained the filter cycle settings, which was helpful. I felt good about the company going into that first visit. Ryan (technician) arrived on time but walked into my yard unannounced. I have three large dogs with access to the backyard, so I wanted to ensure they were inside. He was helpful, explained the heating issue, and repaired the main leak--but didn't check the whole tub. He said it would need to be filled and heated and offered to stay for a fee, but suggested that if more issues arose, I could just reach out and he'd return (no mention of additional charge). First visit was June 18. On June 23, I reported the tub might still be leaking; I was advised to monitor and photograph the water level. On July 4, water was still present on the patio--on the opposite side--and the tub's water level had clearly dropped. I texted again with photos. John told me "I'll probably be back out Monday. We'll keep you updated." I asked for a time and he said "Midday late afternoon depends on how the job prior to you run". Sunday I was told I was on the schedule. Monday morning, I sent: "Please knock or text me when you get here today so I can make sure the dogs are inside. Thank you!", to which I got no response. By 7:30pm I asked if they were still coming. At 9:30pm I was told they got tied up and would come Tuesday. I asked for a time; he replied "Thinking probably around 8 AM, but I'll confirm that in a couple minutes," which was never confirmed. Ryan arrived at 8am. Again, no knock or text--just walked into my backyard. When I brought it up, he said he was never told. He found the other leak and said John would call with a price. John quoted $590 more, including another $250 service charge. I was fine paying for the additional work and parts, just not another service fee since they didn't inspect the full tub the first time. John said to forget the service fee and that he'd tell Ryan to pack up, then rushed me off the phone and hung up. I later called back and calmly said I had feedback. He laughed and said "Oh this'll be good. Okay what is it?" and interrupted me repeatedly. I explained the lack of communication, my safety concerns with the dogs, and why I didn't agree with the second service charge. He kept justifying everything and said I wouldn't be able to find a better deal anywhere else--which wasn't even my main concern. He eventually got frustrated and said "okay we're done" and hung up again. I'm now left with a dismantled hot tub that still needs repair. Blatant disrespect, lack of communication, and terrible customer service. I honestly don't understand how they have any positive reviews if this is how the owner treats clients.

John quickly returned my call as my hot tub shut down in late December. He talked me through an…read moreeasy fix. He's very knowledgeable and if I would maintain the tub as I should, there wouldn't be a problem. Will keep his number on speed dial for future issues as the tub is 21 years old. VERY PLEASED!!!!

Bill has been servicing out hot tub for 15 years. He is reliable, professional and delivers for a…read morereasonable price. Highly recommend Hometown Spa for your hot tub needs.

Hometown spa not only takes care of pool & spa servicing but Gas Fireplaces & its with the last…read morethat i have done business. The Phone is always answered promptly, appointments are easy to set up. Service is prompt & professional & reasonably priced. We needed Valves rewiring & gas burners cleaned out, pilot restarted, just a general service & cleaning, the work was done quikcly, not mess was made in our house & everything was conducted in a cheerful professional manner. Highly recommended

Still a big fan of this store and their staff. Always very helpful in directing you to the right…read moreequipment and chemicals for your pool and a quite adept at helping you diagnose pool issues and give good solid recommendations on corrective actions. Free water testing is a HUGE plus and key to maintaining pool chemistry where I use this service about every two to three weeks. Being an educated shopper I buy maybe 30% of my pool chemicals here to include the pool salt and 70% on line (Routine maintenance chemicals). To me there is a balance here that allows me to keep the free water testing and get the free diagnostic help when I need it. Also some of their pool products are higher rated than the competition where if behooves you to look at the ratings/reviews on line when deciding what too buy here or buy somewhere else. Overall this is a very good one stop shop for pools where they also have an online presence for shipping to home. Nice!

HONESTY GOES ALONG WAY! I had a gentleman sell me a product that another employees said would be…read moreineffective for the type of pool I had. Also check water quality I was told to add alkalinity increased which they had no problem selling me but didn't move my numbers. The test shows metals detected roughly every third test for me but would magically disappear. I'm 1200 into their expert advice and haven't even swam in the pool. I highly recommend know what you need before you go in. I bought something called a leaf demon which would have you believe no issue in getting your leaves out. Quite the opposite it was just an extra weight to the end of the poll for 100. Tried talking with them about and after the guy that sold it to me said we can't take it back but here's a 15 percent off your next order. Way to spit in a customers face

Always helpful, great prices and great employees! Have been going to them for years and have always…read morehad what is needed in stock

Matt is great! Installed our new heater and sand filter. He even came out a few times after the…read moreinstall, no questions asked, to make sure we were up and running. You don't find customer service like this anymore! No pressure to buy and/or upsell from the store..I highly recommend Poolmart!

Please be very careful when choosing this company to install your pool. They're fine to deal with…read moreuntil they have your money. Then you are a major inconvenience. Get everything in writing even the site plan, plumbing, electrical, etc. It will save you major headaches in the future.

Called the office on Saturday morning and was told that Gary would call back by Monday. No call…read more Called the office again the following Friday and was told Gary would call us by Monday. No call. Called the office again on Tuesday to inquire and the woman was rude and unprofessional, annoyed with us for complaining that we are not getting called back. I would not recommend them. I wish I would have read the yelp review prior to wasting my time with them.

friendly staff. service workers are top notch ! very satisfied definitely would recommend, for your…read morehot tub or fireplace needs.

We had another company come out to fix a leak. They "fixed" it and within a day it was still…read moreleaking. They didn't seem to want to come back. So we called Glenn's and they came out within a week. Ken was very knowledgeable and found the source of the leak right away! I wish we had called them first! Also, their prices were very fair.

Chris in the service department is the best. It is always a pleasure dealing with him. When you…read moresee Chris it is probably because you have an issue with your pool. He is so friendly and he get right to work and communicates the issue as he goes. My wife and I agree that when we need service again, we will wait an extra day or two just so we can have Chris as our service technician.

We have had problems from day one. The lines they installed to auto fill the 35,000 gal pool leaked…read morefrom day one. The owner said he would be here to oversee the project and never came to supervise. Many other issues with the pool and equipment we were sold and did not need.

We pay a premium for this gym to enjoy a pool, cold plunge, sauna, and steam room. Unfortunately,…read morethe place is packed with clicks of kids dropped off all day to hang out. The pool is overrun with kids to the point they spill over into the swim lanes so either they are in my way or a random soccer ball gets slammed into my head while swimming. I watched a guy in the hot tub get his glasses knocked off his face and broken by a kid jumping in despite the 18 or older sign. The lifeguards ignore it all. Adult swim time is extremely limited. Wanted to learn Pilates. Class hours are sparse. I took 3 classes but stopped when I hurt my back - the instructor was disinterested. I get closer coaching at independent studios. The kids use the weight machines to sit and scroll on their phones. Not a lot of working out going on while I'm waiting. I never see anyone clean a machine after they use it so I clean before and after each machine use. The locker room bathroom is pretty gross, staff just can't possibly keep up with the crowds. I'm forced to head back to Planet Fitness where membership costs are reasonable. No pool but I can't use it at Lifetime anyway so I may as well stay at Planet Fitness. This is so disappointing, I had high hopes because they have so much to offer. Planet Fitness is closer to home and more adult.

WORST EXPERIENCE EVER! Cancelled my membership back in MARCH and they keep charging me and its now…read moreAUGUST! I have not stepped foot in the club since March. THE CLUB is dirty, run down, and the staff is horrible! there were two younger women working there after I just had a baby, my husband and other son went to check in and they were so rude to us making us wait and unfortunetly missed my sons NYE party we had him signed up for.... clearly everyone from upper management to housekeeping needs better leadership. DO BETTER! Do yourself a favor and don't give this club any of your money!!!