If I could give them 10 stars I would!!!! They installed a…read morenew liner in our 50+ years old inground pool and it looks like it is a brand-new pool!!! The guys (Vic,Harry,Will) that came out to remove the old liner and prep it was AWESOME! Brendt who installed the new liner (with the guys) made it look brand new!!! The price was AWESOME too!!!!!

Very rude owner DO NOT go here. He put up the middle finger and called me derogatory names due to…read moreme entering into the wrong parking structure. He could have kindly asked me to move my vehicle but he chose to be nasty.

Ed, I just wanted to…read moresend you a note of thanks. Your team at Hot Tub Outlet is great. From the experience in the showroom, to my many calls with questions, and the installation. Everything was done just as I expected. I will definitely recommend your store to anyone I know looking for a spa. Jim F

This family, owned and operated, business is awesome. The guys that came out were friendly and…read moreknowledgable. They wasted no time accurately diagnosing the problem with my hot tub. They provided me with a detailed list of exactly the parts necessary to repair my unit. When the parts came in, I rescheduled an appointment, and the same guys arrived to fix the tub. At that point, they informed me that there was now a problem with a leaking pump motor. Again, they provided me with a detailed invoice. I am currently waiting on the parts to arrive. Thankfully, I was given the opportunity to speak with the owner. A first class gentleman. Turns out that one of the repair men is the owner's son. Obviouly, the companies run by an excellent business man and also father; as his son was a top-notch repairmen. There's a company closer to me (4 miles) that I didn't hire, because they told me a few things that weren't true (a fucking liar) I am much better off with the Hot Tub Outlet. Needless to say, I give them, my business, and recommendation. Do not waste time calling another hot tub company, even though they maybe closer.

These guys are the go-to local experts. I trusted them to install my pool and they have managed…read moreeach and every upgrade or maintenance issue we have had since the install. They haven't let us down and they continue to give great advice and service. I have no hesitation in recommending these guys for your pool install, renovation or maintenance.

They replaced the liner and Austin did a fantastic job in replacing the pool filter. Austin…read moreanswered all my questions to my full satisfaction. Based on the experience I had with them I strongly recommend them. Any future pool needs that I may have I will automatically contact them (I won't waste my time with anybody else) Again thank you.

Do not use this company. I have had them out 2x's for the same issue. They charged me $185 each…read moretime, so $370 has been paid to them. After the 1st $185, tech said it was just a dirty filter. I order a new filter and replaced it. Hot tub still didn't' work. Same issue. Had tech out a 2nd time, in less than 15 minutes, he disconnected the ozone. Another $185 paid. Hot tub is still not working properly. Tried to speak to the owner - JJ. Called and left several messages. Never heard back from him. Called again today, he actually happened to be in the office. Wasn't willing to give me any break on pricing. Even though they had been out 2x's and my hot tub still doesn't work. He also likes to talk over his customers. Would never use this company again. Oh and by the way... Their trip charge of $185 is double what their competitors charge. That is probably why they have openings in their schedule when the competition is booking 2 weeks out.

Very helpful staff. Nice showroom with a few models on display. We are still thinking about…read morereplacing versus repairing our older hot tub. If we decide to replace, we will definitely buy from here . Besides, we love to support a local small business.

I have used Huntington Woods Pools & Spas for the past 13 years, and they have been fantastic to…read morework with. Their weekly service has always been reliable and on time, they have been accommodating in every way, and whenever an issue arose, it was typically resolved within 24 hours. I highly recommend this company. They have made pool ownership an enjoyable and stress-free experience for our family. Thank you, Huntington Woods Pools & Spas, for 13 years of outstanding service!

I'm going to start and say that I've been a long time customer of Huntington Woods Pools & Spas and…read morehave appreciated their staff both at the store and on service appointments to our home (as my parents have as well). However this year I was extremely disappointed with our closing. Not only were things left unfinished, but pervious instructions on where to empty the water were ignored (ending up costing me $450) on top of the police showing up at our house (very irate)... Here are the list of issues: - Water was illegally dumped on the dirt road running into the Rouge River system. Neighbors called the police due to road erosion and contamination of the river way. - Pool water was emptied too low! This is supposed to be on the 2nd step, but the pump/basket was placed on the floor of our shallow end, putting the entire pool at risk through the winter months (more money will need to be spent upon opening to fill the pool back up). - Instructions were given to call us before emptying the pool or empty the pool water into our EZ-Ice ice rink. This was not done, resulting in an incremental bill of $450 to fill the rink. - Filter baskets (by pumps) left uncovered allowing fall debris to get in them until I covered them and cleaned them out to avoid damage. - Cover was initially put on backwards. It was corrected after I called and informed them - Minor, but they left pool cover 'bag' out and it blew into neighbors yard which I was unaware until they brought it back. - They didn't complete connecting all of the cover straps to the moorings in the ground. Given my past positive experiences and longtime patronage, I requested a pricing adjustment. After a very disappointing and somewhat condescending conversation with the 'owner' (arguing every point / example provided) they were only willing to decrease the bill by $50. The handling of this issue and overall aggressiveness of the owner has forced me to make this review, and ultimately end my business with them, and hopefully inform others so they don't run into the same situation. I know the owner is a 3rd generation for the store, so hopefully seeing a review like this will help him move back to the customer support level of where we've known and expected their service to be. PS- I did pay the bill in full given the insulting reduction that was provided...

I can't say enough good things about this business. I recommend their services to any pool owner…read more Ron and his crew are knowledgeable and quick while Monna takes care of the schedule like a pro. The price of service is quite reasonable and definitely worth it. This summer we had to replace the tile and coping of our in-ground pool and the results are spectacular. Thanks again Ron, Monna, and the crew for all your hard work.

Excellent service and friendly people. Decades of experience coupled with very fair pricing.read more

I hired Golden Pools for a few jobs. 1. Our liner detached at one end. We needed that repaired. 2…read more Our motor was cracked. Needed that repaired or replaced. 3. The pool was filthy. Needed it cleaned. I wanna start by saying that it's rare to find a pool company even willing to come out in the first place, let alone do all that work. So I appreciated that. Secondly, the job was a job well done. They repaired the liner, replaced the motor, and cleaned the pool. The guy that came out was personable, but he also came out, got the job done, and left. I appreciated that. However, while they were out there, it was discovered that the sand filter was dumping sand into the pool. They found the necessary parts to replace it and did that job as well. Now, for the most important part: Long story short, there was a difference of opinion regarding whether or not the sand subsequently dumped in the pool by the broken sand filter should be cleaned by them. While they didn't initially agree, ultimately they made it right and came out and cleaned it. And not only do I appreciate that, I respect it. So this was a well-earned five star review with five star service and, if they'd have me, I'd gladly continue utilizing them for all my pool needs.

Getting an appointment was tough due to how busy they are but they came out to work on my Hot…read moreSprings Spa when they said they would and they replaced the circulation pump (wasn't heating and I was expecting the heater was the issue since I had the circulation pump replaced in early 2021). The person who did the repairs was friendly and knowledgeable and quickly diagnosed the issue and replace the pump and checked everything else out in a hour. I will use DR Spa/MI BackYard whenever I have an issue with my hot tub!

Dr. Spa to the rescue! Went to use our hot tub and it was ICE cold, called JJ and he instructed us…read moreon steps to take to prevent the tub from freezing, he came out the next day and viola! The tub was up and running again (happy kids!), his rates were reasonable and he was able to repair the existing motor (capacitor?), I was willing to spend the money for a new motor and he knew it but it's refreshing to do business with a service tech that's HONEST! We were referred by a friend who has used JJ (DR. Spa) for service on their 1999 cal spa sine they bought it new (yes, he's been doing this a long time!)they said that he's the only thing "keeping it alive", lol. Highly recommend JJ