They did a great job cleaning my chimney and when I was having a problem with a Smokey smell in my…read morebasement they called me back while they were on vacation to try and help me figure it out and put me in touch with a great mason for some tuck points. Will always use these guys

Al arrived little early and gave me heads up when he was on his way. He was very down to earth…read moreperson. He explained everything and answered all my questions. He inspected and cleaned our chimney for first use and there was not a single dust left when he was done. They were very responsive when I messaged them on Yelp and when I called. Chose them because they are not just a great family-owned business but do a professional and clean job. They will have my business when I need anything done with our chimney. Thank you again!

I recently purchased a Fyre brand log and burner set at Shores Fireplace location in Lake Orion. I…read moreneeded a propane gas burner for up North and I was doing the install myself. I had a lot of questions and I got a lot of great answers. I don't remember the salesperson's name but, she was great. My daughter and I found the log set we wanted on display which really helps when deciding. They had the propane burner in stock, other stores required you to order one. I just installed the set today and it is beautiful, very well engineerd with great instructions, Frye offers a great selection and a great product. The price was good, less than Amazon and this is not a product you want to blindly order online. You need technical help like provided by Shores. You want to be able to be sure you are buying what you had in mind for a log set. I highly recommend Shores Fireplace, Lake Orion.

BUYER BEWARE Horrible workmanship too high of pricing- had to frame the project 2'x, workers were…read moreno show constantly,one worker was relative who was a landscaper terrible atitude kicked my patio door. Made sure he never came back. Workmanship horrible, owners tells you can use more of "brown" fieldstone instead workers used more gray. Workers did not listen to customer. Never cleaned up, so I could my kitchen. Bricks crooked, mantel crooked on one of the sides, when pointing to owner "he said floor wasnt even"ordered incorrect insert logs,the grout or should a say cement is crumbling at the bases/hearth. The other side of FP with a new mantel was taken down 2'xs because of excessive gaps. One worker had to be on one side working and couldnt "touch" the other side of FP of a worker who never showed up.Owner is a "smooth" talker- increased pricing didnt change invoice. Then when it was time to light up the FP, it didn't work! One guy couldnt figure out the problem, then owner came out several times and finally took part of FP apart, found that they didnt build it correctly, workerss forgot to install a baffle inside the exhaust. They never pulled permits with city, remove a gas shut off valve, when house was built, said we didnt need it anymore. What! It took over 3 months to complet the project, neighbors even ask why took so long!

This place is fantastic! I went in for some info and a quote for gas fireplace logs and the staff…read morewas so helpful !

Helping the customer choose the right product for their needs…read more Apparently you must do your research throughly before going into this store. The owner doesn't listen to what you are looking for & sells you whatever is on the floor he's trying to move. He's rude, hangs up on you on the phone when you call about concerns. Treats women like they are absolutely stupid because they come In without a 'man'. I have told everyone I know to never go into this store. Read the reviews, according to the owner the customer is always wrong when given a honest negative review.

I wanted to support a local business, and my initial experience was promising: Ed…read more(technician/owner) was friendly, responsive, and came out quickly, He diagnosed a pilot issue on Dec. 12, charged $150 for the service call, and said he would order the part and return to complete the repair. That was over two months ago. Despite multiple calls and texts, I have received no update on the part and no timeline for when my fireplace will be repaired. In the meantime, I have had no heat in my master bedroom through the entire winter. I understand parts can take time, but the lack of communication is unacceptable. A simple update -- even a text-- would go a long way. At this point, I have paid $150 and have nothing to show for it. I hope the business will make this right, but I cannot recommend it based on this experience.

Amazing Service! They did a great job cleaning it. Very knowledgeable Everything works great!read more

They did not do anything. They came to tell me what is wrong with the chimney and told me do not…read moreneed cleaning and I never cleaned it in my life. I noticed few companies that do that to get a service call hoping to sell additional services and if not they got a service call fee and did nothing. But the guy who came is very nice and professional.

They were a no show. After waiting all afternoon, the technician did not call or show up for my…read moreappointment.

Steve was great! He showed up as promised and was clearly knowledgeable in fireplace repair. He…read moreupgraded our fireplace. We are super happy that we called Steve for our repair! Definitely recommend Gas Tech Services!

Gas Tech Services really saved us this last winter…read more Right as the temps dropped, our furnace died and a full replacement just wasn't in the budget yet. I called around and either couldn't get anyone out quickly or the weekend/"emergency" rate was outrageous. A friend recommended Gas Tech Services, so I reached out a bit desperate. Steve Wallace got back to me fast, asked all the right questions, and suggested a natural gas wall heater as a temporary/backup heat source to get us through the season. He came out on a weekend, in the cold, and handled the gas line work and install like it was nothing. You can tell he's a pipe fitter by trade -- super clean run, everything to code, double-checked for leaks, and took the time to explain how to use it safely. What surprised me most was the price. For a last-minute, winter, weekend visit... I was expecting to get hit hard. His rate was more than fair, and honestly better than a couple places I called during normal hours. Benefits of dealing with small business, instead of these massive nationwide chains that seem to be taking over and controlling the rates is how I view it. The heater has been rock solid and kept the house comfortable enough that we weren't scrambling for space heaters or staying somewhere else. That install basically bought us time to replace the main furnace on our schedule instead of in panic mode. Professional, responsive, and actually cares that the job is done right. I'd absolutely use Gas Tech Services again and would recommend Steve to anyone who needs gas line work or a heating solution in a hurry.

I have nothing but praise for this company. I'm moving this week and my fireplace stopped working,…read morethe buyer for my condo required it to be in working condition so I set about trying to find a place to call. A neighbor recommended this place, I called today and they were able to fit me in today as well. Mike showed up and was able to diagnose the problem, clean the fireplace and fix the problem, and was in and out of my house within an hour. The cost was $400, when I called on the phone they said costs usually started at $200, but this was fine by me because I believe he had to replace a part and do a bit more work to get the fireplace to work. They do take credit cards and there are no fees to use one, also. Based on this experience I would absolutely use Ace Fireplace again if I was having fireplace issues.

Great work at a great price! They will come as many times as…read moreneeded to make it exactly how you want it!

Amazing deals on vented fireplace log kits. We really like this system. It's simple and really…read morecompliments the space

Very helpful when I was shopping for mantels. Let me know an estimate when it would be in. Then…read morecloser to the date they let me know exactly when it would arrive to their warehouse and ready for pickup

John quickly returned my call as my hot tub shut down in late December. He talked me through an…read moreeasy fix. He's very knowledgeable and if I would maintain the tub as I should, there wouldn't be a problem. Will keep his number on speed dial for future issues as the tub is 21 years old. VERY PLEASED!!!!

John did an amazing job repairing the heater system on my 23 year old hot tub. John and his team…read morewere quick to make the repairs so I could get back to enjoying my hut tub. Thank you