Corey repaired our very old and discontinued gas fireplace after another company came out and said…read morethey could not. Nancy did the homework to identify an alternative pilot assembly replacement for the discontinued one. Corey (clearly an experienced and skilled technician) came out to do the repair, worked around some problem issues, communicated well, and fixed it--all for a fair price. He was meticulous about cleanup leaving the fireplace and immediate surroundings cleaner than before. While their service backlog was a month, the knowledgeable, efficient service was well worth the wait.

Corey was very professional, knowlegable, and stayed on task until the problem was solved. It was…read morenot an easy one! Would reccomend!

These folks know chimney repair! Don't be fooled nor misled by their laid back persona. They do…read moreexcellent work.

From the owner: Yes, we do that! Call today for Chimney, Siding, Roofing, Flashing, Tuckpointing in Ann Arbor,…read moreSaline, Milan, Dexter, Chelsea, Whitmore Lake, Canton, Brighton, Pinckney, Hamburg, Ypsilanti, Belleville, Willis, and surrounding area.

Professional, friendly and quick service! They were able to get us in and the service completed…read morefaster than we imagined.

Dishonest practice. Was not transparent in letting us know that an inspection needed for city…read moreapproval for rental property would be an additional cost (~$500!!) separate from the cleaning and inspection (that we already paid $350 for). They only let us know of the additional cost AFTER we enquired about the report. Very unhappy about this.

If I had to describe my overall experiences with New Roof, I would say they are professional,…read morefriendly, punctual, more than fair business that provides quality service at a reasonable price. I know they provide a panoply of other Services aside from just roofing stuff, to which I would call on them in a heartbeat based off how well they handled my roofing job. I would highly recommend New Roof Inc To anybody looking for roofing needs. 10/10 would recommend. Rob G. Tri-County Spotsman's League Manager

Jeff Greaves, President of New Roof, has been a faithful supporter of St. Luke's Episcopal Church…read morefor decades! He has paid attention to upgrades that we have needed, and without our asking has offered his own services or those of his team to help us out. He has literally helped us keep our doors open! This past Easter season, I came in to do some work and witnessed several employees of Jeff's in scaffolds and ladders repairing and painting the ceilings. It was like an Easter Miracle! And it's always such a pleasure to go into the downstairs restroom, which was completely renovated years ago by Jeff and his team. Over the years, there have been too many contributions to list, but I wanted to take the time to publicly express my appreciation for all he and his team have done for so many years. Thank you!!!

I was very disappointed with the customer service I received from Chimney Rescue Squad. I had been…read morein contact with the owner, Chuck in regards to a part he was going to order for my gas fireplace. There was no followup whatsoever, and no return phone calls or response to text messages that I sent over a month and a half long period of time. I finally had to find another company that has since come out and fixed the problem. I was recommended to this business by a close friend and I would not recommend them to anyone.

Came out for a cleaning two days after I called them. Friendly and thorough. Great response. I…read morerecommend to anyone.

he started when he said he would, kept me appraised during the whole process, did a quality job,…read morecleaned up after job was completed. Would certainly use him in the future

Working with Ken was a great experience. His communication was top-notch--from coordinating the…read moreinitial quote through the completion of the job. He took the time to answer our questions promptly and provided my wife and me with options to address our home's chimney repair needs. His work looked great, and he left the worksite clean at the end of the job. I would not hesitate to recommend him.

We have been working with Doctor Flue for 35 years now. They installed our original unit and have…read moreserviced it on a regular basis since. They were a much smaller operation then. They were kind, helpful, trustworthy, efficient, knowledgeable, and reasonably priced from the beginning. Many companies as they grow have growing pains and periods of lowered standards and inability. That was not the case with Doctor Flue. We have been consistently happy with them. They may not be the cheapest service out there but I can tell you they are worth every penny.

Contacted them for a chimney repair; and they said they would charge me $198 for an ESTIMATE, and…read morethey couldn't come over until July. They sent me an email that said "If price is the only concerning aspect of this project for you, we are likely not the company to go with as we do not offer competitive prices, If you are not looking for proper educated repairs but rather the cheapest, we wish you the best." Seems very condescending me; I have never heard of a company charging for an estimate. Of course price is not my only factor in choosing a contractor; but treating a potential customer like an idiot is a dealbreaker.

Had a cell phone fall down an upstairs vent. Jeremy was a perfect professional. Explained the…read moreprocess, and retrieved the device from the downstairs vent. Quick scheduling and on time.

This place is bait and switch scam. They say it will be 279 and it will end up charging 600 due to…read morehidden fees that they don't tell you about. I would not use them again due to lack of transparency. I wish I would have looked at Yelp instead of just google since many people were put in the same situation as me. I cannot believe a business with such little integrity is still in business. This is crazy.

I have used this service for the last two years. William knows what he's doing, is responsive and…read morecharges a fair price for services rendered. I have recommended him to several friends and they have been happy too.

From the owner: Creative Fireplace & Stoneworks is veteran owned and operated. With over 25 years experience in…read morecultured stone and 15+ years experience in fireplace services; Creative provides professional, friendly & quality workmanship.

BEWARE! (The only reason that I am giving SMOKESTACK a 1 is…read morethat I am not allowed to give a zero.) Over a year ago they quoted my wife a price to clean out the little pipe/flue that goes from our fake fireplace to the outside: $135 The guy that came to fix it did precious little of value. He took the fireplace logs apart and could not get them back together AND our fireplace didn't work anymore. He said that Zach would come out to put them back together and he charged my wife $250(ish). When my wife asked why so much he said that the difference was for Zach to come back and put the logs together (THAT HE HAD TAKEN APART!) (They really played my wife!) When Zach came over, he seemed in a big hurry, like he had better things to do. He tried to put the logs back together. (Part of it fell off the next day.) He tried to fix the fact that it wouldn't even start after his worker broke it when Zach was done it worked for 3 and a half minutes, just long enough for Zach to get out of our driveway. I called him a day or two later and he acted like it wasn't his concern anymore. I haven't heard from them since. I've never given a negative review before, but I would feel rotten staying silent. while this company rips people off like they do.

I got a estimate from another chimney service. I got a 2nd quote from Smokestack Sweep. Zach came…read moreto my house to look at things. He came back with a quote and it was A LOT cheaper and letting me know that I didn't need to get the other items listed on the original quote from the other company. Zach and his team came in and finished up in 3 hours! Zach showed me the picture before and after. Explained what they did and why. VERY professional, personable and courteous. Didn't get the creeps or feel that they were doing things half a$$ed. These are the types of guys I would trust with my mom - meaning they wouldn't scam her or do anything shady. DEFINITELY go with with team vs the other big company. This is a family run business so the wait is a bit longer (smaller crew) but viewing the quality of work and the honesty makes up for it. I'm seeing the other reviews about pricing ... Go to the larger company (that's well known in this area) and see how much the difference is..... It was HUGE for me. If I could give them more than 5 stars then I would!!!